Daily cleaning, installation of cabin HEPA filters on flights from Santa Rosa
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 24h 15m
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Scores according to KAYAK customer reviews
Pros: "Everything was amazing! Crew was helpful, thoughtful and kind."
Cons: "Nothing. It was great. Strongly recommend."
Pros: "Crew and service were outstanding!"
Cons: "I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters."
Cons: "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
Cons: "Very good airline except for the fact that the staff at Narita airport."
Pros: "The crew always smiles and very accomodating."
Cons: "The main course could have been better or improve. I wasn’t satisfied with the taste."
Pros: "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"
Cons: "JAL LAX Ground staff. Not helpful."
Pros: "The crew and food both are amazing."
Pros: "The crew was amazing. The meal choices were great !"
Cons: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
Pros: "Food was good. Good leg room. Smooth flight."
Pros: "I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was."
Cons: "Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent."
Pros: "The crew provided excellent service and the food is really great."
Cons: "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
Pros: "Service was excellent. Premium economy seats well worth the few extra $$."
Cons: "Please contact me immediately!"
Pros: "Service was excellent and seats were comfortable."
Pros: "Everything was excellent crew was very helpful"
Pros: "Thier food tasted excellent!"
Cons: "Wish there was a vegetarian option too."
Pros: "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
Pros: "So cramped. Very uncomfortable flight."
Pros: "Customer service was on point . Thanks Again !"
Pros: "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
Pros: "Very friendly and accommodating staff on JAL every trip"
Cons: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
Pros: "Service is outstanding. Attentive but not invasive and always with a genuine smile. Will fly JAL every time it’s an option"
Pros: "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
Cons: "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
Pros: "Sakura lounge was excellent."
Cons: "The entertainment system was bit unsteady."
Pros: "Each seat had their own screens, and there was a small footrest available for each seat."
Cons: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
Pros: "As expected from JAL, the flight was amazing in every way. The food (the Japanese meal) was not typical airline food, it was actually very good. The courtesy packets had many useful items including eye refreshers, lip balm, and the bathrooms were kept very clean and stocked with both mouthwash and toothbrush/paste. All together as flawless and comfortable an experience as possible on a commercial carrier."
Cons: "There was nothing I didn't like, but if I could make a suggestion it would be to offer a larger selection of movies and shows on the long-haul flights. Also the cabin twmperature was a bit too warm but I understand that might vary from flight to flight."
Pros: "Glad to make it to Japan safely and back in one piece"
Pros: "The staff tried to accommodate all of our needs. Everyone was polite and friendly."
Cons: "Food was not the worst but not so great"
Pros: "cost performance"
Cons: "non-flat seat"
Pros: "The flight went well and the 3 meals were interesting. The staff was professional."
Cons: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
Pros: "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
Pros: "Everything was perfect - crew, food, service, comfort, entertainment."
Pros: "Enjoyed the greeting, politeness and food"
Cons: "More English speaking would be preferred"
Pros: "JAL used to be a premium airline like Korean Air"
Cons: "Now JAL is like American Air, just stuffing a greyhound full of souls."
Pros: "Good food and punctuality"
Cons: "No English subtitles for English speaking movies"
Pros: "JAL is the best airline I've ever flown."
Cons: "Food isn't to my liking but was good."
Pros: "Dreamliner 787! Great staff. Efficient. Good food."
Pros: "Service & seats are great."
Cons: "The connections were a bit late, making the long trip longer!"
Pros: "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
Pros: "The upgraded seating."
Pros: "Great 12hr flight"
Cons: "Loved everything!!"
Pros: "You guys couldn't be any more polite, attentive, courteous. There wasn't a moment during the flight that one of the flight crew was near in case you need something. Definitely best experience in an airline Thanks a thousand"
Pros: "Everything keep it up!"
Pros: "Flight Attendants were very attentive"
Pros: "Good food. I love the ice cream dessert."
Cons: "Flight slightly delayed."
Cons: "I was a bit skeptical about arriving at 5am, but other than feeling a bit sorry for the person who picked me up - I could maximize my time in Japan. I love flying with JAL!"
Pros: "The whole business class experience"
Cons: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ469, I occupied seat 12 A (mono, aisle-window): A lot of plastic curved walls etc. For larger persons, the result is not quit comfortable."
Pros: "Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference."
Cons: "Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines..."
Pros: "The service was outstanding! All of the flight attendants were amazing!"
Cons: "The aircraft was very cold and chilly."
Pros: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Cons: "the food is disgusting"
Pros: "SQ always has the best looking flight attendants"
Pros: "Excellent crew and very well dressed and always smiling"
Cons: "The lights were switched off for a very long time. That can be avoided"
Pros: "Crew will do anything to help"
Cons: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
Pros: "Crew was okay"
Cons: "Did not get the food I chose. Seats were not clean and clumsy"
Pros: "Comfort n clean"
Cons: "Very cramped. Worst leg of the journey"
Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Pros: "See above"
Cons: "See above"
Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Pros: "The comfort and caring staff"
Cons: "Food serve a bit slow with the no of pax and long queue for the washroom"
Pros: "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"
Pros: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Pros: "Punctual flight with friendly crew."
Pros: "The economy section of the upper deck of the A380 is great!"
Pros: "Excellent service"
Cons: "Very poor on board entertainment"
Pros: "Efficient, comfortable."
Pros: "I like everything about Singapore airline service."
Pros: "The serivce was amazing. Also it was clean and the food was great."
Pros: "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
Cons: "All good"
Pros: "Liked the service"
Cons: "Nothing special."
Pros: "Service is the best among the airlines I’ve ever taken"
Cons: "Never ever get free upgrade"
Pros: "Food was ok"
Cons: "Entertainment system are old age and poor quality TFT screen"
Pros: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
Cons: "This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg."
Pros: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
Cons: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Cons: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
Cons: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
Pros: "Great service"
Cons: "breakfast was terrible"
Pros: "evening meal was delicious"
Cons: "breakfast was terrible, and not properly heated, risky food handling not acceptable."
Cons: "Kids playing and out of control and the flight attendants wouldn't do anything."
Cons: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Pros: "The friendliness of the staff, the food and overall the experience."
Cons: "That our bags weren't check in all the way to SEA"
Pros: "The food is good. The service is excellent, always smiling and attentive."
Cons: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
Pros: "I got in some exercise during the delays and gate changes"
Cons: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Cons: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Cons: "poor ground and inflight crews hospitality poor food quality poor food variation"
Pros: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Pros: "Singapore crew are on their feet and working for the entire flight. Great service!"
Pros: "Polite crew took good care of my needs"
Cons: "Food was really bad could do better . Movies were not as current but a good collection."
Pros: "Great price"
Cons: "Food is not good"
Pros: "The seating was very uncomfortable and cramped I"
Cons: "I’m really not sure. The seat felt like I was sitting on a rock and I had a lot of trouble moving so as not to disturb the person seated next to me."
Pros: "Crew was great, seating was cramped."
Cons: "Delayed flight for no apparent reason"
Pros: "Because I was in the bulkhead seat - it was good."
Cons: "My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-((((("
Pros: "No WiFi in most of the flight duration"
Cons: "Need FREE WIFI and CHARGING Ports Which are ABSOLUTE MUST IN ANY AIRCRAFT."
Pros: "All the crews are awesome and very helpful, especially to the parents with young kid."
Cons: "More variety and quality of food"
Cons: "I wish to have little more room on seat for long flight."
Cons: "The flight is too long"
Pros: "Amazing except for the entertainment it was horrible"
Cons: "Entertainment system , 6 hours flight without entertainment is tough"
Pros: "More leg room, easy boarding and comfortable flight in economy"
Cons: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
Cons: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Pros: "The service was great and was on time"
Cons: "The service and was"
Pros: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. One of the economy rest-rooms were out of order and I was allowed to utilize the business class restroom by the flight attendant. Head bursar was very apologetic and sympathetic about the whole issue. Enjoyed my flight, again on Qatar!"
Pros: "Faultless as per usual QA flights"
Pros: "Access to entertainments"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"
Pros: "i had to wait for a wheelchair a long as i requested long time ago. i hate this flight"
Cons: "i had to wait for a wheelchair a long as i requested long time ago. i hate this flight"
Pros: "service, food and cleanness"
Pros: "The cabin crew was very helpful and cheerful and everyone had a smile on their face."
Cons: "Entertainment devices are slow to respond."
Pros: "Hospitality and food."
Cons: "Seats are not comfortable."
Cons: "Organization of the boarding"
Pros: "Food was better. Seating was comfortable."
Pros: "Leg space seat near the emergency exist. Courteous staff"
Cons: "Food quality could be better"
Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."
Pros: "The older style seats are actually more comfortable for taller and larger people."
Cons: "The previous Qatar flight took 1.5 hours longer than originally stated and we had to rush to the connection without visiting the lounge. We missed out on the lounge on the flight down as well due to timing."
Pros: "Much better than the flight from Mumbai to Doha. The crew was attentive."
Cons: "Meals could have been better. The good didn't compare to business class on other airlines."
Pros: "Courteous, helpful and professional crew members."
Cons: "No internet service on long international flight. Boarding process for business class could be better."
Pros: "The service was okay"
Cons: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Pros: "Quality of foods and service"
Cons: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"
Pros: "Not much"
Cons: "One of bags was missing and I came to know this only after waiting until the last bag. The staff knew that my bag did not make it out of Doha. It would have been nice if I was informed as soon as I landed so I did not have to wait for an hour unnecessarily. And the paperwork to report the missing baggage was totally Chaotic. Whoever barged to the counter and was aggressive got priority and taking down the details and giving us a receipt. This is probably my 5 or 6 flight in Qatar and it seems that you guys are slipping up as Emirates had done. Hope you don't."
Pros: "Could have done without the awful sexist ads they play on in flight entertainment."
Pros: "Seat arrangements excellent Crews nice"
Cons: "Very disappointed about quality and frequently of food offered"
Pros: "Flight attendants are helpful from Doha to New York."
Cons: "Take the bus from the plane to the terminal in Doha. It was a hassle .from Doha to Dhaka was 3hours delayed without a notice."
Cons: "Ran out of meal options in both flights"
Pros: "Left on time. Great pilot and crew - very concerned about our welfare. Quick flight. Nice aircraft."
Pros: "Spacious single seat Plenty of handy storage Pajamas provided Quiet cabin Great service Lounge wonderful as ever Not woken until last minute"
Cons: "Boarding a bit haphazard"
Pros: "Inflight services, food"
Cons: "Wheelchair services in India, person left in between and had to walk with pain in my foot for a distance."
Pros: "Always heard middle eastern airlines where greats and Qatar didn't disappoint. The staff was amazing and the seats were comfortable and spacey considering it was economy. If I could do it again I would definitely fly with them again."
Cons: "Nothing really. Only thing would be you had to be pretty specific with the staff not be woken up because they ensured you were fed and hidrates (not necessarily a bad thing)"
Pros: "free good"
Pros: "Better crew members"
Cons: "Seats and food.. This should be the last travel with Qatar airways."
Pros: "Crew polite and efficient."
Cons: "Boarding process non-existent. Huge queue of 80+ people. Seats average comfort. Food bland. No entertainment other than on the overhead displays. Will avoid flying with this type of plane / flight."
Pros: "Food options and timing options , Ambience , seats configuration, type of seats, extensive entertainment options"
Cons: "I was wholly satisfied , service was courteous , requests were carried timely and seamlessly ."
Cons: "A bit too small the seats"
Pros: "Easy booking on line"
Cons: "The gate was changed in Dubai without informing the passengers whom waiting on the original gate printed on the boarding pass. And charged me no show fees and delayed for an extra 12 hrs. I have the evidence of you need them."
Pros: "A perfectly ordinary Emirates flight: good food and entertainment."
Cons: "The Kabul route often has less experienced travelers. So passengers couldn't figure out their seat belts, couldn't lock the toilets, stood up while the plane was still on the runway, pushed and shoved to try to get off the plane first, etc."
Pros: "Everything else"
Cons: "Cabin crew less approachable than usual"
Pros: "The flight was very amply crewed, with attentive and friendly staff. Everthing runs quite efficiently."
Pros: "The ground staff in Chile. Quite organized and catered to the guests. seamless connection and baggage retrival"
Cons: "Ground staff in India gave me wrong info about baggage."
Pros: "Fast refreshing flight. Food was great."
Cons: "They ran out of food options and I was only row 10."
Cons: "No comments"
Pros: "My seat mates were very nice about it when I had to climb over them; the food was fine and the staff all were great."
Cons: "Traveling in economy is torture but then it's over. The sound wasn't working at my seat and I got tired of reading lips on the movie I wanted to see. But reading and sleeping weren't bad ways to spend the time."
Cons: "Took a long time to get the crew together after the plane was ready"
Pros: "Really you excell in satisfying customer.through lovely reminders."
Cons: "Vegan dishes not available .."
Pros: "Nothing special flight."
Cons: "Old entertainment and less leg room."
Pros: "Smooth boarding and take off on time !"
Pros: "The food"
Pros: "good attitude , friendly service from the crew members"
Cons: "seat spacing was very narrow"
Pros: "Everything was good."
Cons: "We wheelchair passengers were also asked to stand in line for boarding at the gate"
Cons: "There should be no classes. All seats should be sleeper seats,"
Pros: "Crew very nice and helpful, food was really good and entertainment was very good. The plane was also very clean, i would definitely fly with emirates again"
Pros: "It was comfy, the crew seemed genuinely happy, and the food was good. Never going to complain about smoked salmon."
Cons: "I didn't like that my connecting flight was with another airline"
Pros: "The aircraft and flight crew was good. Entertainment selection is awesome."
Cons: "People traveling on this sector just don't know how to behave. It's amazing how the crew puts up with this. As the food service is going on, there were several people who wanted to move up and down the aisle disrupting the service several times. When the flight was taxiing after landing, people had already got up from their seats and were trying to take their bags. Despite many announcements, pax did not care. Hats off to the crew who patiently handled it."
Cons: "I haven't got onto the flight you stupid twerps."
Pros: "This flight was shorter so didn't have any problem and there were veggie options for food."
Cons: "That I was again stuck in the middle seat after requesting an aisle."
Pros: "Crew, newer aircraft, leg room, entertainment choices"
Cons: "Absolutely hate the fact that Emirates also started nickel and diming for selecting seats after charging a premium for the air ticket. Entertainment, Food, aircraft all are mediocre to slightly better than average. Sorry, lost all respect and aura for Emirates"
Pros: "Food and entertainment"
Cons: "Some customers were allowed to drink to excess. Staff lacked the discipline to say no. Cabin staff showed clear bias to some customers. They chose to chat with passengers and neglected their duties. Little clusters of drinkers gathered in non seat areas away from their seats causing noise. Staff did not challenge this. Female staff too busy giggling with drunk men"
Pros: "Just done all of that already !"
Cons: "Just done all of that already !"
Pros: "The cabin crew were excellent. All of them. They gave me great service. It was once of the best long haul flights I've had in economy. Fantastic. I was seated in seat 80H. Please see to it that the cabin crew who serviced this area are well rewarded. If every flight had crew like these guys and gals then flying would be a lot more enjoyable."
Cons: "I really can't find anything to complain about."
Pros: "Food and crew were great"
Cons: "Entertainment was horrible...it was connected for the first 2 hours only then got disconnected for the whole flight duration...I couldn’t watch any movie, tv show, music, live tv, and the crew tried to reset the screen several times with no success, then it worked again in the last hour...I travelled on business class and paid the extra charge for better service"
Pros: "Everyone was nice and attentive nice meals"
Pros: "Entertainment system is very good. The aircraft is huge and comfortable. Crew was marvelous"
Cons: "Did not get wheelchair assistance for my dad as requested."
Pros: "Everything from baggage handling to food on aeroplane to deplaning"
Cons: "Long wait time at Bangalore Airport for receiving luggage"
Pros: "I loved the layout of the plain and its size. It can fit a lot of people and you can definitely see that Emirates prides in their airline."
Cons: "We were sitting in row 36 (D,E,F,G). Everything was fine until we realized there was a leak in the plane. On take off and landing the A/C leaked all over our clothes and seats. When we reacted and stood up, the flight attendant screamed at us and told us to sit down. Afterwards, the flight attendant asked us what was wrong and she had realized that the AC had leaked on us. All she did was put towels on our seat and walked away. For at least 10 minutes I had to raise a towel to catch the water from dripping onto our heads during lift off and landing."
Pros: "Was upgraded to business class. Was able to change my special meal for a regular meal in business class. Thanks for the great service. I do feel the service on the 9hr dxb to cpt flight was above that of the 4hr dxb to blr flight."
Cons: "I wasn't allocated the seats that I had pre booked by paying money. very annoying"
Pros: "Crew onboard - do great on a very busy route Punctuality- on time departure & arrivals"
Cons: "- older planes - no amenities like pillows, blankets , kits - food is geared towards spicy, with no options for anyone who prefers a lighter continental option. - touchscreen did not work. Constantly having to tap hard is probably annoying to the person in front, also Worry that the TV heating up is probably not great for the head resting on the seat"
Pros: "The food and entertainment were good and the seats were relatively comfortable. And they provide headphones but..."
Cons: "The crew didn't warn us that they would be collecting the Emirates provided headphones during their final "prepare for landing" check of the cabin... so I was near the end of a movie and sans headphones! WTF? And because the fasten seat belt sign was on in preparation for landing, I couldn't fish through my carry on in the overhead compartment to find the ones I'd brought. Thats SUPER sh*tty to your customers. Just not ok!"
Pros: "Flight was comfortable"
Cons: "Not enough Veg food even though requested well in advance."
Pros: "I did not like the vegetarian food that was offered"
Pros: "Entertainment selection and legroom were good Entertainment selection included recent movies in various languages and premium TV shows."
Cons: "Legroom in economy was good; however, seat width wasn't. You rub elbows with your neighbors while eating. Asian vegetarian meals were nauseatingly spicy - not the "hot" spicy type, but the cinnamon/cardamom overuse type. Most crew members gave a cold shoulder to passengers."
Pros: "Entertainment and flight information was very good.Service also very good."
Pros: "Food, entertainment and the flight crew are good."
Cons: "The emirates crew at Hyderabad airport. The crew doesn't have the knowledge about their work and really got pissed by them."
Pros: "As commented above."
Cons: "As commented above."
Pros: "MORE STAFF NEEDED ON FLIGHT"
Cons: "PRESSURE ON STAFF"
Cons: "Was required to check my small roll aboard because I had a backpack, while other passengers were allowed to carry on multiple large items."
Cons: "This whole flight experience was a nightmare. I understand that there were very serious unforseen circumstances that day, with the Emirates flight from Trivandrum crash landing at the airport. As such the 4 hour delay that was announced was not a problem. The problem came after the airport resumed operations. We were told repeatedly that we would board any moment from 5:30pm onwards. As such, we did not go very far from the gate. We were even invited to go into the gate area no less than 3 times, before we were forced to leave. No one provided information. All we knew was that we were waiting for the crew to arrive. It took another SIX hours (in addition to the 4 hour delay) before we actually boarded. If we had even slightly better information, we could have at least found a comfortable chair a ways away from the gate and gotten a few hours of sleep. But it felt as if the ground staff constantly toyed with us, making us stay within a close radius of the gate but not providing any accurate or reliable information. I have come to expect the best from Emirates. But their actions were pitiful on this day."
Pros: "I like every think"
Pros: "Airline service was very good. Staff were very friendly and infotainment system was really good."
Cons: "Overall the trip was good except in the Dubai airport. The people were not friendly and was not responding properly."
Pros: "Loved the food!"
Cons: "The bathrooms were dirty. There was water all over the floor. Announcements need to be made in different languages so that non English speaking passengers know that they have to remain seated until the aircraft comes to a total halt."
Cons: "American crew and gate agents are awesome!!!!"
Pros: "They looked for 18 people to get off the plane because of weight restrictions and the process was very disorganized"
Pros: "Crew was fantastic. They offered to valet my bag as I was boarding when they saw that it was cumbersome for me. The stewardess put me in a great seat when I was helpful to another passenger upon boarding. Also everyone seemed to be quite attentive and helpful during the covid situation, where people are a bit unnerved. I appreciated the effort to make everyone happy."
Cons: "The landing was a bit rough, but the rest of the flight was a dream. Definitely one of the better experiences Ive had in my 34 years of flying."
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Cons: "I was in the aisle seat and kept getting bumped into by the crew as they walked by. I leaned toward the middle seat but still got hit with the cart, people’s bums, their hips, etc. The flight landed at 4am, so I was tired and really wanted to sleep but couldn’t. Also, the AC was not working during the flight. We were all melting until we started descending. Then, while waiting to get off the plane, they turned off the AC completely. Bad move."
Pros: "Getting from one location to my destination. Making sure to keep us updated on why we would be late to final destination."
Cons: "No Dr Pepper, WiFi wouldn’t work, no entertainment, snacks were okay, crowded."
Pros: "More leg room"
Cons: "More leg room"
Pros: "Flight time, availability on short notice"
Cons: "Delayed, no communication, delayed at boarding, sat at arrival with no gate."
Cons: "Too cold"
Pros: "Crew was amazing, very helpful and nice!"
Cons: "The touch screen for the entertainment didn't work so I wasn't able to watch or so anything"
Cons: "We landed early but the plane was late 50 minutes into gate. Plane went pst our gate twice, just driving around the terminal."
Pros: "The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us."
Cons: "Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this."
Cons: "To change a flight they want $200! That is why I changed to Southwest."
Pros: "The screens allowing us and our children to be entertained in the plane."
Cons: "Not had our plane delayed for over an hour."
Pros: "Seat was really nice. So were the meals"
Pros: "My overall experience was good, but the ticket said one gate, and I boarded through different one. But I guess that's the airports fault."
Cons: "Everything was good."
Pros: "Aircraft looks brand new and it had ton of entertainment videos, games, tv etc."
Cons: "Why did you remove T-Mobile!?? It was the best, bring it back"
Pros: "Loved the interactive headrest system. Games, movies and more. Kept me so busy that the trip seemed like minutes instead of hours. Very comfortable seats!!"
Cons: "Tight squeeze down the aisle and heaven forbid you drop something while seated because you pretty much had to put your head on you neighbors lap to get it."
Pros: "Crew was very helpful."
Pros: "New 787, beautiful inside."
Cons: "Uncomfortable in economy, seats very cramped, difficult to eat the meal."
Pros: "Newer aircraft, comfortable seats"
Cons: "Connection to inflight entertainment was complicated and lengthy, barely got access to it for 45 min"
Cons: "The landing in Charlotte."
Pros: "The updates from Kayak."
Pros: "Staff was fantastic"
Cons: "Late over an hour due to maintenance issues Did not receive the seats we paid for due to plane change"
Pros: "Leg room between seats"
Cons: "Temperature in the aircraft was extremely cold and when I asked the stewardess for a blanket one asked the other if there was a spare blanket and very bluntly answered no. Only toilet in economy class was cloughed up and was not functional therefore a very disgraceful situation, they sent me to the other toilet in 1st class area and there I notice several blankets on empty seats after I was told there weren’t any spare blankets."
Pros: "On time arrival at destination"
Cons: "No food entertainment or other amenities available"
Pros: "787 is one of the new planes; beautiful, clean, comfortable. Layout of business class looks efficient yet comfortable. Unlike the complicated layout in BAs business class. Stewards were polite, efficient and low key. Perfect! The pain was not very full so we were able to book the larger seats in the front of economy. I had thought this was the premium economy section but t was not marked as such."
Cons: "I flew economy where food is rarely any good at all. The options was bread & butter pudding or a cheese omelet. However, I noticed a number of passengers (me included) sent it back. I had the cheese and crackers. The least offensive option."
Pros: "Operated by American Airlines, the flight was not terribly full so we could move to a row that was empty so you can sleep easier. smooth flight, arrived early."
Cons: "Entertainment options were great"
Cons: "departed late, we have to wait 20 minutes on board, flight arrived late to destination and in Lima airport were not gates, no buses available so we have to wait another 25 minutes in the plane, once in the terminal another 15-20 minutes waiting luggage"
Cons: "I was told that because my passport would expire in 2 months that I wouldn't be allowed to board the flight. I was never alerted of this in the booking process."
Pros: "An early morning flight and all went well."
Cons: "30 minutes late taking off. Therefore arrived late."
Cons: "We waited at the gate in Frankfurt once the plane was loaded for 40 minutes for the aircraft to get pushed back from the jetway . Waited another 25 minutes in Dallas for an operator to place the jetway to the aircraft. One of the stewardess we had was really rude."
Cons: "Sat on plane for over 3 hours waiting to take off. They didn't offer any drinks or snacks at all while we waited. They said if we get off we may not be able to get back on. Barely made any announcements Once we did take off all they gave us was a packet of so called pretzels that were stale and gross!!"
Pros: "Liked that one of the flights ha a usb connection to charge my phone"
Cons: "It was slightly more cramped in the seating and it was very warm for the duration of the flight"
Cons: "Old plane with no plug-ins and outdated media."
Pros: "Take off and landing was incredibly smooth, along with the 8 hour flight from NYC to Rome, Italy. Perhaps the best flight I've ever had."
Cons: "The food wasn't all that good but I didn't have high expectations."
Pros: "Getting to my seat was overall the best experience. Out side of the finally walking onto the plane and sitting down, over an hour late, it was less than mediocre."
Cons: "If the plane was on time and didn't run an hour and 20 Ish minutes late, it would have been fine, except for the blinking over head reading light that would flash in my face every 20/30 seconds that could not be turned off being due to, as the flight attendant said, "they all do that"."
Pros: "Complimentary cocktail! Great selection of entertainment on our own personal screen."
Cons: "Boarding agent was abrupt"
Pros: "The crew was friendly and the plane was clean."
Cons: "This was an American Air flight and checking in and boarding were awful. The entire operation in Paris was very poorly organized. Even though I checked in online in advance, it took over an hour to get through the AA line to drop off bags."
Cons: "American Airlines isn't as friendly or accommodating as other airlines or staff."
Cons: "Food was bad even for airline standards. Seats uncomfortable. There were 2 female crew members who seemed like they didn't want to be there or cared. Movie selection was limited with not many new releases. One of the worst international flights I've been on for a long time."
Pros: "The sweet flight attendant who helped calm me down from the turbulence as we were going over the hurricane."
Cons: "All the turbulence from flying over Hurricane Matthew. Something I will make sure I'm not flying during a storm. Scared me greatly."
Cons: "no food"
Cons: "They didn't let him to aboard, because of a mistake on the name. I called to ask for help to fix the name and the person who answer me asked me for a numeric code and I didn't know where to find it. He was very rude, didn't help at lot guiding me where I can find it, but instead he said " You have to call back when you find it" I asked him that I couldn't find it and he almost yelled at me saying DID YOU GOT a RESERVATION OR NOT?. I never found the numeric code he asked for. So I called again and fortunately somebody else answer my call and she was a litTle more helpful and didn't made me waste my time with a numeric code. She asked me for the Trip ID # and I found it right away. VERY DISAPPOINTING. I LOST 700 DOLLARS. I HAD TO BUY ANOTHER PLAIN TICKET!!!!!"
Cons: "Had to fly to JFK instead of LGA. so inconvenient"
Airlines flying from Santa Rosa have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Santa Rosa
Masks required on board, masks provided on flights from Santa Rosa
Social distancing seating
Middle seats unavailable to book on flights from Santa Rosa
Testing for antibodies, testing for symptoms for flights from Santa Rosa
Waiving of change fees. Search flexible flights from Santa Rosa