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Pros: Bad Food

Cons: The flight was delayed 1.5 hrs. Causing me to barely make it to my transfer. Air India is notoriously bad on punctuality

Pros: It is very wonderful. I like it so much.

Cons: I think food is very important. We want every thing cleanly

Pros: Movies

Cons: Flight attendants that do cater your needs

Cons: The breakfast scone was disgusting but dinner was great!

Pros: Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!

Cons: Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!

Pros: Crew was good. Seats comfortable.

Cons: The ear plugs connection to the screen was not working 100%. Overall good flight, better than any of the American carriers,

Pros: it was and, it was as well

Cons: nothing flying wise, but airport is kind of a maze, if is any short connecting flight and late arrival, you have to run fast.

Pros: The seat 21A was absolutely horrid inducing claustrophobia due to limited space all around on a full flight long delayed on ground after taxiing for departure.

Cons: Etihad needs to be more sensitive of passenger comfort and avoid being so stingy with economy class seats (21A)

Pros: Crew was amazing. Service is top notch. You get to eat whatever you want whenever you want (no fixed time for menu serving).

Cons: The in flight internet should be of better value for business travelers. Emirates offers full flight connection for business and first class.

Cons: More entertainment and food options. Service not in line with price charged for the flight

Pros: Nothing

Cons: Everything!

Pros: If parents are traveling alone, then it is okay

Cons: No Entertainment, TV was not working

Pros: Yes service was nice and after telling about food allergy for spicy food she offered me some other snacks which wasn't spicy.

Cons: To have more options about food in a sense for those who has allergy for spicy food.

Pros: The crew was really good. They were courteous and helpful.

Cons: Entertainment can be better. No latest English options. Also, inflight wifi would be a really good idea as well.

Pros: Flight in Time

Pros: I’ve been very disappointed with the lack of cleanliness of the aircraft and the disregard of the aircraft overall. It was quite old, fair enough, but there where some missing pieces here and there that didn’t make me feel safe. The flight overall was good, British Airways crew are always very competent and professional, which is the reason why I mainly fly with BA. But this is the first time I had some concerns on the lack of safety checks especially because I travelled with my 2 years old son.

Cons: Please see answer above. The aircraft should have been maintained.

Pros: The crew and the food

Cons: The entertaiment selection. Should get better movie, TV and news selection

Cons: Legroom was no better than economy class

Pros: Terminal 5

Cons: Expensive

Pros: Crew and Food was great

Cons: For over 12 hours I was surrounded by screaming children. Would really appreciate an adults only section

Pros: Great seat with extra legroom, very attentive cabin crew.

Cons: Boarding

Pros: I liked the way of grouping the boarding , and the "ICE" facility had a great options, crew was so helpful.

Cons: It was far away from the gate to the place of passport clearance and baggage reclamation area, we walked a lot.

Pros: Crew was helpful. Leg room is good. Overall the flight was good.

Cons: Food could be better. Got Pizza for snack both ways. Could have been changed, and with 16 hours non stop, water should be offered more often. Although we can go get it ourselves, don't want to disturb others in the seat row to get snacks or water.

Cons: The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink

Pros: The crew was impeccable , but unfortunately no character , no personality or friendliness . Very stoic and good as far as service. But not friendly at all . And I was in BC, brought them chocolates and e everything

Cons: The crew could be more friendly , more personal

Pros: Ok

Cons: Comfortable

Cons: Entertaintmebt was poor, and quality of screen was bad

Pros: Terminal 5

Cons: Expensive

Cons: Food service was pay only on a 3.5 hour flight. This meant there was a good cart blocking the aisle THE ENTIRE FLIGHT! Nobody could get by to use the bathroom or to walk around. There was almost always two people in each direction blocked by the cart. From what I could observe, the cart wasn’t even stocked with the items people were ordering, as a flight attendant was CONSTANTLY running back and forth to the galley to get items that weren’t on the cart! The setup of this food service was HORRIFIC even for me who didn’t order anything. They never even were able to take orders from everyone- never even asked if I wanted anything. I don’t think I will fly British Airways again.

Pros: Nothing

Cons: Everything

Pros: The entertainkeb5 was

Cons: As someone who is 6 feet tall, I was ridiculously uncomfortable the entire flight. My knees were pressed against the seat in front of me, and when the woman in front of me reclined, I couldn't even unfold the tray due to a lack of space. I was very unhappy,

Pros: Crew was professional and food was very good. Entertainment was really good.

Pros: On time arrival and departure Aircraft excellent

Cons: In flight Service was mediocre at best Baggage arrival very late despite priority tag

Pros: The crew was very good.

Cons: Food needs to be improved. More space near washrooms and for moving around in long flights should be provided.

Pros: It’s OK

Cons: Need improvements

Pros: Fast boarding, early arrival

Cons: If I weren't super hungover

Pros: Great Friendly Cabin Crew

Cons: Entertainment System Poor choice of films - Bad Sound System

Pros: Flight overall was unremarkable. Aircraft was almost twenty years old and looked it.

Cons: Boarding via a bus was painful and inefficient. BA is selling more flights than it can accommodate at Terminal 5. Because plane was so old, the screens for the entertainment are laughably small and faded. Seats themselves are tired, with wobbly and dirty tray tables, and seatbacks that don't recline properly. Seat power is the outdated Empower standard, which doesn't work without a special adapter which virtually nobody has.

Pros: Flight was fine

Cons: Check in (i could not do it online) and the 82 chf cost to check a suitcase

Cons: Food service was awful. They ran out of options and only had one choice by time got toward middle /back of the plane. This happened both ways. So if your seated toward the rear bring your own food and snacks if needed.

Pros: The crew saw I was travelling with my young son; baby and elderly parents. We were placed at the front of the crew and were kind enough to allow me to board first.

Cons: Most passengers had to put cabin bags into the hold. These were taken at the gate, it would have been nicer to have had this notified by text or when checking in so the bags could have been left at the check in desk.

Cons: The breakfast scone was disgusting but dinner was great!

Cons: The flight was good, however I was not able to check in online due to British airways website issues. The entertainment touch screen is not working properly,needs some maintenance.

Pros: Nothing actually

Cons: Everything

Cons: Ability to check in earlier.

Cons: 4 hs delay

Pros: I have no time for you sorry

Pros: Nothing

Cons: They checked everyone’s carry on bags, which made the boarding process incredible slow, then they made you stand on a bus until it was full, to drive to the plane to walk up stairs in the rain. I kept my bag for 20 hours, flying from Vancouver to Calgary to London and before my flight to Madrid. They didn’t care that I said I didn’t want to give it up or that I had to make a connection. Madrid’s airport is notorious for have slow baggage handling, so they are making me wait. I packed for 2 weeks in a carry on and back pack to avoid checking luggage. I am disappointed.

Pros: Crew was good. Seats comfortable.

Cons: The ear plugs connection to the screen was not working 100%. Overall good flight, better than any of the American carriers,

Cons: Legroom was no better than economy class

Pros: Left early, arrived early.

Cons: Get rid of M&S and go back to including a G&T with the ticket.

Cons: Missing a bag , longer wait time at Abu Dhabi

Pros: The crew was very good.

Cons: Food needs to be improved. More space near washrooms and for moving around in long flights should be provided.

Pros: crew was amazing

Cons: no traveller pack, toothpaste, etc. seats too tight.

Pros: comfortable

Pros: Flight attendants

Cons: Free water please!

Pros: Nothing

Cons: Everything

Pros: The entertainkeb5 was

Cons: As someone who is 6 feet tall, I was ridiculously uncomfortable the entire flight. My knees were pressed against the seat in front of me, and when the woman in front of me reclined, I couldn't even unfold the tray due to a lack of space. I was very unhappy,

Pros: Everything was great!

Cons: Nothing to complain about