Daily cleaning, installation of cabin HEPA filters on flights from Melbourne
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Scores according to KAYAK customer reviews
Pros: "It was nice that middle seats were not filled."
Cons: "It was silly that the flight attendant said we had to pull mask up between bites of food."
Cons: "Nos trataron con mucha seguridad de higiene y nos sentimos muy seguras de viajar con ustedes muchas gracias"
Pros: "Thanks for choosing customer safety over profits. I specifically chose Delta because they continue to not sell the middle seats."
Cons: "Original flight changed- had me arriving after second flight took off. Delta didn’t fix it. Spent 5 hours changing it. Rebooked flight was delayed- they rebooked to the next day at the last minute then, got me out same night but 3 Hours from my original airport."
Cons: "We read in the Delta onboard magazine about Delta’s commitment to women. Yet Delta coverups a rape by one male employee against a recent immigrant in a Delta vehicle. What say you?"
Pros: "Movies and usb charging"
Cons: "4 hour flight and all we get is a cookie?"
Pros: "Flying Delta’s always a treat after our KLM connection. Everything is better! The staff in particular are always outstanding in comparison. Great job guys! :-)"
Cons: "Really not much. A few more media entertainment options perhaps."
Pros: "Delayed, packed, bought a sandwich! Good sandwiches!"
Cons: "Packed and delayed"
Pros: "Boarding was efficient. came through often for water, coffee etc"
Cons: "Rotten attitude of most flight attendants (especially boarding door attendant for ATL-LAX portion and first class attendant for LAX-OGG portion). Some of the worst I've experienced in a while."
Pros: "Helpful crew."
Cons: "These planes are tiny. Our equipment was B717."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "All needs were met."
Cons: "There was a fire truck with lights going on the run way when we arrived. Wasn’t concerned because the crew didn’t seem concerned but would have also liked to have been told to not be concerned due to other passengers worrying. But you can’t know everything so no big deal"
Cons: "Flight was delayed more than 4 hours. I switched flights to try to beat the 4 hour delay but was still delayed 4 hours. After verifying with delta t am members that my bags had been rechecked they had not"
Cons: "They did not have a “gate available” for our arrival so we have been waiting in the plain on the tarmac for over fourty minutes and still waiting. This is ridiculous. We purchase tickets at delta for a plain that had a departure and arrival gate. This should not be happening"
Pros: "The crew was absolutely amazing!! So kind and helpful! The captain also took a beautiful path around Rainier during a gorgeous sunrise!! The seats were very comfortable and the flight was smooth even though it was a smaller plane (Skywest). I will absolutely fly Skywest again!"
Cons: "It’s an older plane and needs a little work; but don’t we all?! ;)"
Pros: "No surprises. On time. Courteous. I suppose the most amazing thing is their app. It tells you when your bags get on! Also I forgot that I had a knife in my pocket. I ran back to the desk and she went back, found my bag, put the knife in there. Wow. What service. Also I notice that Atlanta is a lot nicer than it use to be. Attendants are more friendly and loading is more organized. Way to go Delta."
Pros: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Cons: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Cons: "Every thing was excellent"
Pros: "It’s become a mediocre airline."
Cons: "I was flying standby. I checked the list on line and my name was number 5. I get to the gate and there’s just a handful of customers. The agent said there was enough seats for the standbys I wait and wait for my name to be called but no luck. My name wasn’t cleared yet. Finally I was the next to last one to get a seat. The gate agent who didn’t ask for my name tells me I was all the down at the bottom of the list. While I am glad that I got on I wish I knew what method is use to get your name on the stand by list?"
Cons: "Crew was rude and made everything seem like a chore."
Pros: "Boardin process was Ok"
Cons: "Due to several issues we were delayed in 3,5 hours"
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Cons: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
Pros: "Delta planes are typically nice and clean"
Cons: "Flight was delayed multiple times."
Pros: "I didn’t"
Cons: "There was an issue when taxing to the runway and we had to be towed back for repairs. The problem was as we waited there was no AC for too long. The staff was also very unfriendly. 2 times they hit my seat with their cart. I was just not a great experience"
Cons: "could be cheaper"
Pros: "Cannot. Figure out how to use the wifi."
Pros: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Cons: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Pros: "the movies are great. all the entertainment is."
Cons: "lack of over head space, personal room."
Pros: "The flight was operated by Delta."
Cons: "I waited too late to upgrade my seats, but there were no negatives."
Pros: "Tons of free entertainment on the screen in front of your seat! Movies, games, and details on your flight, all available on your touch screen. USB charging is also available."
Cons: "No one told us they wanted everyone with a roller carry-on to.check their bags. An attendant told my sister that her bag needed to be checked. We did not receive this notification until we were at the gate, boarding."
Pros: "Smooth and on time boarding,early arrival, comfortable flight."
Pros: "Crew and landing were fantastic"
Pros: "Helpful, and kind"
Pros: "I always enjoy my flights on Delta the staff members are always pleasant and helpful, not to mention a smooth flight. :)"
Pros: "everything except in flight internet."
Cons: "Gogoinflight hasnt woked as it said it would on any flight on any airline for a year."
Pros: "The staff and crew were so helpful and friendly! Stress free flight."
Pros: "Got grounded for five hours stuck on the plane."
Pros: "Comfortable flight, super crew, awesome non stop flight from Minneapolis. Could not ask for any better. Delta is the #1 airline."
Cons: "Nothing at all."
Pros: "I paid only $100 more round trip to DTW from SLC then I would have with other carriers, minus the hassle of connecting flights and paying fees that they don't tell you about up front (like $25 for a carry-on bag, oh and a another $12 per leg for a window seat). My experience, like my previous Delta experiences was absolutely enjoyable. From the quick boarding, super friendly gate agents, and flight crew, to the free on board entertainment, Delta has won me over once again. Oh and did I mention how great it is to board a flight, relax and watch a good movie, take a small nap, and deplane at your destination! Awesome!!"
Pros: "Very friendly flight attendants and for the most part I could understand the pilot when he spoke."
Cons: "Wi-fi should be free. Put chocolate into the snack options."
Pros: "Crew professional and courteous"
Cons: "5 flights cancelled, poor communication, total chaos in rebooking, lines 5 hrs long to get rebooked."
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Pros: "service. Thank you."
Cons: "comfort seats were uncomfortable"
Pros: "Smooth flight, friendly attendants. We had exit Sears so great legroom."
Cons: "Sears not assigned until boarding."
Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"
Cons: "Delta is a terrible airline. They try to stick you with extra fees every time you turn around, and the planes are horribly uncomfortable. The seats on this flight were so cramped I could barely fit into the. (I'm fairly tall but not very big otherwise.) Additionally, we tried to change our flight to a different day that was less crowded, and were told it would cost over $600 per passenger to do so. Highway robbery. I wish Southwest flew to Madison."
Cons: "Late 2 hours"
Cons: "The entertainment system was malfunctioning and the crew was not trained to resolve the problem. 9 hour flight without movies, music, tv..."
Cons: "The seats were tiny! I'm a big woman, but not a huge one and I struggled to get my belt on. Considering how nice their seats are, this is one of the smallest seats I've ever sat in!"
Cons: "More room is what everyone wants. It’s unrealistic though. First class was pretty comfortable."
Cons: "I am glad to be home after 4 1/2 hours of delays"
Pros: "How quick American Airlines moves to keep people on time."
Cons: "We are stranded in Miami due to another passengers medical needs. That delay caused us to miss our Connecting flight. We are now unable to get to Belize until Friday and the best they will offer is a coupon for like $30 off a crappy hotel. Next time I’ll lsy more for delta’s far superior service"
Cons: "I requested for wheelchair die to my knees problem, but there was no wheelchair for me at Narita and Bangkok."
Pros: "The crew was slow. Granted, the plane was full and the crew had many passengers but service was slow and cursory."
Cons: "Flying economy on American Airlines is very unpleasant. The seats are too small-the aisles too narrow and the bathrooms incredibly tiny. Only 2 bathrooms in economy for a tremendous amount of passengers. I had requested a bulkhead seat because of hip surgery. I had to purchase it."
Pros: "The flight crew was pleasant!!"
Cons: "The seats in that plane felt cramped and had less space."
Pros: "The boarding process was quick, seats were comfy, staff was very nice."
Pros: "Ok trip"
Cons: "Could not watch movies on app or website.. “technical dificulties” made the trip longer and dull"
Pros: "Nothing, was a very old airplane very uncomfortable for a long trip."
Cons: "Very poor entertainment, uncomfortable seats."
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Pros: "Row to myself. Big plane."
Cons: "Still need more wgroom as someone over 6 feet tall."
Pros: "Regular updates from captain. I was very satisfied!"
Cons: "Little leg room."
Cons: "In 2 weeks, my husband and I had 4 flights with American and none of them went as planned. We endured flight cancellation, incomplete rebooking with another airline, rude customer service agents, multiple flight delays as well as multiple day lost luggage. Finally, it cost $2K more to get to my destination. Obviously not flying American again."
Pros: "Crew was great..."
Cons: "Nothing really off...just wish there were outlets for recharging devices. Thanks!"
Pros: "staff was very nice. boarding was on time and efficient"
Cons: "no screens to watch movies. the plane was delayed for a repair and we had to sit on the plane for two hours before we took off. they should of let us off the plane during this time. because of this the flight felt longer. there was no choice of movie because there was only the screen in the isle. the food was horrible for dinner. the smell made me feel sick and the taste was worse. a sandwich might of been better than that disgusting hot food."
Pros: "Entertainment streaming was decent."
Cons: "The food"
Cons: "Found out at airport after getting up at 4AM. Told no flights on other airlines but when I got home found availability on Delta, Basically lied to us."
Pros: "It was fine. Just not anything great."
Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Pros: "Everything was smooth from check in to arrival. Flight and bags arrived timely."
Cons: "No entertainment options."
Pros: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Pros: "pleasant crew"
Cons: "CRJ900 is a small plane. no WiFi"
Cons: "For our delay with no information"
Pros: "Flight was smooth. Service was perfect"
Cons: "Boarding process is horrible, too many groups, not logical at all."
Pros: "Left on time"
Cons: "Some glitch said the flight was delayed, when it wasn't. Good thing I checked with the Check In Counter."
Pros: "Very comfortable cabin,"
Cons: "couldn't get the in flight entertainment to work"
Cons: "No power outlets in seats Poor viewing options off the 3 monitors Seat back was broken (when sitting up straight, it reclined on its own"
Pros: "Friendly , kind, crews"
Cons: "No good entertainment ,prefer personal t.v sreen"
Pros: "Choice of entertainment was excellent , ice cream excellent"
Cons: "Food options poor except for ice cream too many extra fees"
Cons: "Seats are getting more and more uncomfortable"
Pros: "Over 2 hours delayed, plans ruined"
Cons: "Take off was delayed for nearly an hour and the flight re-routed because of weather. We had scheduled plenty of time to make our connecting flight but we weren't updated on how much later we would be. This caused a lot of worry and stress not knowing when we would land or where our connecting gate would be. Fortunately the gates were next to one another and it all worked out. There were supposed to be usb charging connectors under the seat but I felt around for nearly 30 minutes and couldn't find them. Nobody could."
Cons: "Nothing was together, missed connection. Had to buy a hotel in Phoenix"
Pros: "Biscotti, pilot, crew"
Cons: "Seating is so uncomfortable, unable to recline more than an inch or so, then everybody rushes around making you return to an upright position! What's the point?"
Pros: "The cabin seemed to have more room than most I have been on. Short flight, so no big negatives."
Pros: "Liked that one of the flights ha a usb connection to charge my phone"
Cons: "It was slightly more cramped in the seating and it was very warm for the duration of the flight"
Pros: "Crew was nice"
Pros: "Flight operated safely and on time. American is trying to be better."
Cons: "Never enough overhead storage space when flight attendants bring three carryons and passengers can only bring two. The Group Zone boarding process is an improvement. Captain not very informative about the plane's route of flight and some of the major cities the that we flew over."
Pros: "On time. Friendly."
Pros: "They have a huge selection of movies"
Cons: "They do not have gluten free options"
Cons: "Would at least like a choice of a snack instead of cookies I don't care for."
Pros: "Flight was on time and got us past Hurricane Matthew w/o any issues."
Cons: "People were shuffling around their seats, no wifi, limited snacks...no frills basically just gets you from point A to point B."
Cons: "Flight didn't exist"
Pros: "Prompt boarding & early arrival. Staff was also friendly"
Airlines flying from Melbourne have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Melbourne
Masks required on board, masks provided on flights from Melbourne
Social distancing seating
Middle seats unavailable to book on flights from Melbourne
Testing for antibodies, testing for symptoms for flights from Melbourne
Waiving of change fees. Search flexible flights from Melbourne