Cons: "Better customer service, very rude ground and in flight staff"
Cons: "Easy quick flight. Excellent boarding and flight also."
Cons: "The flight was delayed, AFTER WE BOARDED, for 2 hours. No attempt was made to provide food or s reasonable explanation."
Pros: "Seats were not comfortable nor were they worth any upgrades offered flight is cheap if only flying with carry on, not fit for a full vacation. All accessories will be charged. It is the spirit airline of Asia."
Pros: "Crew are polite"
Cons: "No more delayed"
Cons: "Crew non smile."
Pros: "Sue to delyaed flights by Thai airways, they didnt accomodate me even for another flight booked y them"
Cons: "It is one of the best low cost airline.Ground staff very helpful even the cabin crew were supportive"
Pros: "Smooth flight no food or entertainment and did not take any food for a short flight"
Pros: "Cabin Crew are helpful and friendly"
Cons: "Airasia always delay"
Cons: "We tried to get on earlier flight and we had to buy a new ticket in full fair. That can be accepted although there were plenty of seats. But at that time the lady on the counter knew that there is a 2hr delay and she did not announced this fact. Our original flight was delayed twice even though the company new that the first delay is not realistic. Not a reliable airline !!!"
Cons: "Air Asia is grossly understaffed at Johor Bahru and rely on Self Check-in kiosks that few of the passengers understand. It’s chaos with horrendously long waits. The international waiting area post-security is tiny with zero dining options. Third world all the way, a distinct contrast to the city, which is great."
Pros: "On time speedy boarding food always good rice chicken curry."
Pros: "Boarding was appropriate and by zones and respected."
Cons: "Flight was delayed"
Pros: "The r at of all of our interactions in Cambodia have been delightful"
Cons: "The checking was rude confusing unpleasant. It’s as if they want d to humiliate us. Completely unnecessarily horrible."
Pros: "On time departure. Budget flight and you get what you pay for. Would happily recommend and use again."
Cons: "Legroom best described as cosy.On time departure. Budget flight and you get what you pay for. Would happily recommend and use again."
Pros: "Great service, good flight."
Cons: "Seats could be comfy. Hot seats could use some pillows."
Pros: "Good seats. Great service."
Cons: "It’s a budget flight. So comes with limited options. However you still get what you pay for."
Pros: "They were nice to let me on when I was hurrying through security"
Cons: "Small seats"
Pros: "THe flight was slightly delayed, but nothing to speak of."
Pros: "Very delayed first segment. Fortunately the second segment was more delayed! No announcements about the delays."
Cons: "My knees were touching the seat ahead of me although the seat was upright. Any recline would have been unbearable & painful."
Pros: "Good, orderly boarding procedure. Friendly and efficient air stewards and stewardess."
Cons: "needs more check in kiosks at PEN airport, aircraft seats quite narrow and not much leg room"
Pros: "All went well good directions at airport"
Cons: "Air aisia check in terminal 2 not 1"
Pros: "Short flight, cheap, efficient"
Cons: "lack of room on plane, ground check in staff not very helpful at Surat Thani Airport"
Pros: "I got there"
Cons: "No food. No drink. Whole focus of staff was on selling"
Pros: "On time, comfortable and inexpensive. Terrific value"
Cons: "Just know that you have to preorder and pay for any drinks or meal."
Pros: "Boarding time was accurate ."
Cons: "One of the crew member was very hard and never smile at all, and not polite also."
Pros: "One go crew members was very roude and her face very hard , never smile at all."
Pros: "Check in and boarding very efficient and both flights went and arrived on schedule."
Cons: "Least amount of leg room of any flight I have ever take. Being over 6 feet tall it was very uncomfortable with absolutely no room for my legs. Also no free meal or beverage service of any kind. You had to purchase food from the flight attendant crew if you wanted anything. First time I have ever been on flight where they did not offer at least free beverage service. You even had to purchase water from them. Would have been nice if they made announcement advising so you could at least bring your own. Obviously no entertainment system on aircraft."
Pros: "The price"
Cons: "The cabin pressure and plane temperature was uncomfortable, plus the food options for sale were all so unhealthy. Its paid so there is no reason there shouldn't be healthier options."
Cons: "We used flightnetwork through kayak. During purchase there was nothing saying check in bags weren't included. It's an international flight! After reading the confirmation email also saw nothing about it, only some ambiguous message about checking with the airline. THIS IS IMPORTANT! WHY WOULD YOU NOT MENTION IT AT SOME POINT. If I need to go to the airline to "check" that YOU didn't forget to tell me something then what the hell is the point of using your service?! I had to pay 144 dollars, more than a single ticket!"
Pros: "Good crew and efficient service"
Cons: "Flight was 80 minutes late due to delay on incoming aircraft."
Pros: "Nice staff. Quick check-in, don't carry more than 30 lbs per piece, they will charge you at least just a gram more."
Cons: "Not enough variety of food, meals are so small. If you are hungry take care of grab some food before enter to the plane."
Pros: "plane was clean"
Cons: "Crew did not communicate anything about unexpected wait times. Flight was hot and uncomfortable"
Pros: "Quick boarding, on time, professional staff. Can get cheap food ahead of time, but only recommended if you won't have time to eat otherwise because the food isn't great."
Cons: "No individual seat entertainment, less legroom than other carriers"
Cons: "Told only one carry on bag of 7 kg so I checked my other 13kg and I was charged as much for my baggage to HCMC as what plane ticket cost but, others were taking two or three carry on bags. Budget flight but they rip you off for baggage. I would do anything to avoid this airline in the future."
Pros: "On time departure and arrival. Comfortable flight."
Pros: "The crew were very efficient and friendly."
Cons: "There was an hours delay before boarding. We could see that the aircraft hadn't arrived so worked out that it was due to a late arrival. There were no announcements why it was delayed. I can appreciate that there is a tight schedule with delays being inevitable, however the lack of updates is what actually let the airline down."
Pros: "Great little airport in siem reap and a nice quick flight to Bangkok."
Pros: "Fairly comfortable seats and enough room for an airline that isn't too pricey. I received food even on my short flights."
Cons: "They were given passport and confirmation number The manager then insisted that I did not pay for baggage. Charged me a counter rate which was twice normal. When handed boarding pass it was for wrong person. They had not checked passport and confirmation number. Once checked they found out that I had paid for baggage. Refused to credit back my credit card and said it would take 6 weeks for a refund. They delayed our boarding and even after realizing their mistake they appeared utterly confused. Service personnel and especially the manager are totally incompetent. I would avoid this airline if at all possible."
Pros: "Wish the on-board staff were also on American and European carriers"
Cons: "They charged me some $35 for one suitcase, i.e. double fee b/c I did not check it in via Internet! They do not realize that in certain countries Internet signal can be weak. I tried several times to access their site but to no avail. They should also have allowed me to check in my luggage for return trip when I checked in the first time."
Pros: "short and sweet"
Cons: "charge for checked bags"
Pros: "Great fare."
Cons: "A woman checked us in at DMK, flying to Phuket. She was poor at customer service and very unfriendly. I asked to borrow a scissor to cut a tie strap so that I can adjust the weight of my bags. Knowing it's a waste of her time she hid the scissor underneath a piece of paper and answered me that she didn't have one. I pointed it to her, she claimed that it wasn't hers. Long story short, I demanded another agent for help."
Pros: "I flew out of BKK to CNX. Everything was smooth from start to finish. Boarding a bus at the terminal in BKK for the ride out to the aircraft was the only detractor, although not totally uncommon in Thailand."