The bathroom wasn’t super clean
More meals in flight - one meal is not enough for an 8hr flight
Pros: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Cons: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Cons: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Pros: "Good selection of movies."
Cons: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Pros: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Cons: "For me this part is not applicable"
Pros: "The schedule and timing"
Cons: "The airport, some of the crew, the aircraft seats, the entertainment system"
Pros: "The comfort of the flight snd kindness of the crew."
Cons: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Cons: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Pros: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Pros: "Crew and food were great."
Cons: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Pros: "DIY snack area"
Cons: "Food and seating"
Pros: "Crew members"
Cons: "Up to 1 hour late and they leaved my baggage in Paris"
Pros: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Cons: "Check in process was easy. The flight attendants are all very helpful and kind."
Cons: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Pros: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Cons: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Pros: "25 min ahead schedule!!!"
Cons: "Cabin space, too narrow rows."
Pros: "Flight attendants were very nice"
Cons: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Pros: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Cons: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Pros: "The plane arrived in New York smoothly"
Cons: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Pros: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Cons: "no complaints"
Pros: "The airbus 380 was great and the staff very nice"
Cons: "Too mych bad smells after a few hours"
Pros: "Food was excellent and crew was very nice."
Cons: "Could not check in online before my flight and no zones to board just line up and go apparently."
Pros: "it was cancelled so they got me on the next flight on Turkish"
Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Cons: "Business Passngers have to wait in the same bus to board the flight what is the point then...."
Pros: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Cons: "Bottom seat cushions could be a little more comfortable ."
Cons: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Pros: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Cons: "TV was too slow."
Pros: "Flight went smoothly"
Cons: "Flight left late The seats are small and crowded There are no entertainment options"
Pros: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Cons: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Pros: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Pros: "Lovely crew, clean toilets"
Cons: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Pros: "Flight arrived safely."
Cons: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
Pros: "Food, drinks, and general service on board were all very nice"
Cons: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Pros: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Cons: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Pros: "tool me safe from one airport to another"
Cons: "wait time, food"
Pros: "Free drinks and snack!"
Pros: "Loved the movie selection and the food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Cons: "Late...delayed from algiers"
Cons: "Left a little late for no apparent reason."
Pros: "Boarding was fast and efficient. Flight attendant staff were friendly and very courteous."
Cons: "Vegetarian food choices are too limited. Snack and beverage availability on long flights like this are too few and far between."
Pros: "The plane is roomy and bright"
Pros: "Bar/Coctail service on AF was excellent."
Cons: "Boarding area at CDG had almost nothing in the way of food and drink. Only one small Illy. Unbelievable in a major international airport."
Pros: "Crew were great"
Cons: "Food was ok - don't know why my vegi meal didn't have cheese and dairy in it, would have made if better. Boarding was ridiculous long line. Could have been more efficient"
Pros: "I have been Flying Blue platinum for six years in a row. I often wondered why I never got a complimentary upgrade... Well, I can no longer complain: I was very kindly invited to move across that curtain. Of course, in short haul (2-hours+) A321 flights, all seats are created equal, business or main cabin... But the attention was there, excellent service, and gourmet food too. The whole experience was great. I'll go on flying Air France with fewer regrets."
The flight was good, no complaints
Pros: "Great crew!"
Cons: "I would’ve like more desert options."
Cons: "The boarding process was so poor and clumsy that made the take off an hour plus delay. The plain was almost 10 miles away from the departing gate. Ground staff were unfriendly, rude, ignorant."
Pros: "the food is good"
Cons: "the bathrooms need to be cleaned"
Pros: "I had my own row of seating because the flight was pretty empty so it was very comfortable"
Cons: "Nothing. Excellent flight"
Pros: "Every member of the crew I encountered was five-star, and went above and beyond."
Cons: "The shuttle between the terminal and the aircraft could be more frequent instead of cramming passengers in and waiting for more to board."
Pros: "Helpful crew, comfortable seat with good leg space, tasty food, affordable price."
Cons: "Same RUH-JFK like service in DAC-RUH, RUH-DAC, JED-DAC. Since most of the passengers in these routes are low income labors in middle east, sometimes crews don't treat everybody well."
Pros: "Positive and helpful crew. A few new movies recently released kept me entertained."
Cons: "The food was not catered to my taste buds it was strictly Arabic cuisine. The software that shows the realtime flight map looked very outdated and complicated to use. No blinds or earbuds given for sleep. Not enough food given for long flight"
Pros: "Yes, cooperative and professional"
Cons: "Catering could have been better"
Pros: "Nothing. Everyone was tough. Not smiling. Not helpful. Too many scans and check points"
Pros: "The in-flight service was great. The flight crew was polite and courteous. Overall, the flight duration from Jeddah to NYC was bearable."
Pros: "Have space for prayer"
Pros: "Crew were good"
Cons: "It was delayed in Jeddah and the seats are not comfortable at all (business class)."
Pros: "Food was good. Flight attendants had good customer service ."
Cons: "Seats were a bit uncomfortable"
Pros: "i lik your cervia"
Cons: "The screen and the live map was not working"
Cons: "I booked a returned flight from JFK to JED and back for my younger sister, she arrived on the same flight I booked but when returning flight from JED to JFK her ticket was suspended. The person on the counter said it was suspended due to she never boarded on the plane from JFK to JED. Never again booking on the website."
Pros: "The crew was very rude"
Pros: "Just the entertainment selections"
Cons: "They changed my flight numerous times and the food was cold"
Pros: "The food was good that's all and the bathroom was clean for business class."
Cons: "Everything else was extremely bad !!!!!"
Pros: "Short transit"
Cons: "People are rude"
Pros: "Leg room good in economy (I'm a tall woman and had no comfort problems in the economy section. Bathroom in the back of the plane ran out of seat covers."
Cons: "Not enough beverage service. On such a long flight, frequent hydration is important. While I did ask for water and got it, I would have liked it better if the flight attendants came around offering water to everyone."
Pros: "This is the 1st time i am using Saudia Airlines , I like to thank everyone the people who was serving there . they are wonderful and moderate..."
Pros: "I was well informed about my schedule and flight changes. The staff was co operating and hospitable. Over all it was a good experience."
Pros: "Entertainment is okay but can be better"
Cons: "Lie flat bed was uncomfortable"
Pros: "My worst flight decision. Will never fly Saudia even if offered free. Terrible and stinky aircraft, ride cabin crew who struggled to understand basic English. Zero cleanliness."
Cons: "The flight back from Dhaka to JFK had an extended 1.5 hour delay at Riyadh. And I did not get anything from the airlines. It was troublesome when the delay was on top of actual 3 hours lay over."
Cons: "Flight was late Flight was unsafe. People got up to access cabin luggage while plane was taxiing nobody intervened. Flight was noisy."
Cons: "Airline boarding pass / check in counter behavior is unacceptable. They have very poor knowledge how to handle domestic to international flight passenger. Jeddah counter representative even don't know domestic and international terminal are different location in Ryadh; they even don't know passenger has to collect luggage and go to international terminal for final destination. As per Jeddah airlines counter supervisor, domestic and internation terminals are in same location whereas in reality we need to go with a bus. original flight was 4 hours connecting time but airlines changed to 2 hours. We are lucky that we don't missed our flight because we were 1 minutes late to close check in / collect boarding pass; as per counter representative. one of the biggest issue was as follows: when we went to Jeddah counter, we have requested for both boarding pass (Jeddah to Ryadh to JFK) including baggage to be collected to JFK; unfortunate duty supervisor behavior was unacceptable. He was very rood. He was repeating same word and telling "do you understand english" same word again and again with aggressive mood whereas he is very poor in english."
Pros: "Prayer room. Spacious rest rooms and bidet in toilet to maintain hygiene."
Cons: "Service between Dhaka and Riyadh was very substandard. Crew's behaviour was not curtious and very unprofessional to certain passengers."
Pros: "Stay longer than schedule lot of crowds not clean"
Cons: "Poor catering services. I was starving whole 21 hour flight from Dhaka to NYC. They don’t sever enough meal to passengers so avoid this airline"
Pros: "The flight was smooth. The take off and the landing was also excellent"
Cons: "The delay. Boarding"
Cons: "The bus shuttle at LAX jammed passengers in a single bus where most of passengers were families!!!!"
Pros: "Saudi terminal is one of the worst terminals I've been in. Bathroom is horrendous"
Cons: "The wait times at the airport were atrocious! Every single checkpoint took more than 25-30 mins to clear. Staff needs to be better trained to handle international passengers. Bilingualism should be implemented or provided to better assist guests that cannot speak Arabic. The final stretch that tested my patience to the max was the last security check before boarding the plane. We were waiting in line to be cleared for boarding for more than 1.5 hrs! Our flight was delayed, the food was served late, it was over heated...in short, everything went downhill from there. Needless to say, will not be flying Saudi Airlines again! I'd rather deal with layovers than poor customer service."
Cons: "Also, they do not have any compensation or do nothing to deal with my trouble"
Pros: "I like the way they treat their customers in every way possible. Very clean seats, inside the plane and every where in plane."
Pros: "The 2 Captains were excellent and they brought us early home"
Cons: "One of the crews was lying about the food that we have to be servefor us the breakfast time my wife requested omelet the hostes told my wife we don't have and the same time during the lunchtime I requested chicken .she told me that she didn't have this was the first time that I have experience .I always flight to Saudi .she just started serving the passengers .she was pakistani origin, unprofessional. I couldn't get her name. Mohammed"
Pros: "Almost everything"
Cons: "Entertainment wasn't up to date."
Pros: "Felt like a 2 hour flight coming back from mecca."
Cons: "The first flight they delayed us for one hour or more then my layover increased by 6 hours. Overall i will still go back on saudi airlines"
Pros: "Excellence at its best"
Pros: "Excellent service.. Smooth boarding, good service of flight attendants."
Pros: "Too much time for boarding 10 hours, we were coming from madina 6 hours, divert to Cairo without deboarding which against reull, not enough food, dirty lavatories, no announcement, we lost our connection, spent the night at airport it was the worst in my life, I am airline pilot, l know what you should do and you didn't"
Pros: "Great service and crew"
Cons: "My suggestion that at the time of boarding your staff behavior not good. As well you should supply hot napkin for freshness"
Pros: "Flight not full"
Cons: "Rude flight attendants. Poor service. Late flight. Poor food. Dehydration. Poor drinks. Poor entertainment."
Cons: "Extremely long flight. Added a stop over at last minute. Crew doesnt care for anyone."
Pros: "Me and my wife paid for extra legroom seats but was denied seating to our assigned seats because the staff printed the boarding pass with the wrong seat assignment in them. The head of ground crew told us that either we fly or we need to onboard the plane.."
Pros: "Food. Clean linen. The Vanity bag"
Cons: "Poor selection of movies. Bed was not very comfortable."
Pros: "Crew and food were good. Toilets were clean. No complaints"
Cons: "Headphones were not working properly."
Pros: "Very good service, specious legroom in economy class, tasty food and helpful staff"
Cons: "Nothing much"
Pros: "Flight operated well on-time Boarding, check-in and baggage collection were smooth and well organized."
Cons: "- Non-functional in-flight entertainment system. - Milk based dessert served in the last run of flight was stale. - Edge of seat next to foot rest was broken, and its sharp edge chipped my foot - Food tray was so loose, I had to lift it from below to keep it level while eating food. - There was litter(spoon, empty bottle, tissue paper) next to my seat. - Flight was not clean."
Cons: "Food was not good at all. Entertainment screen kept shutting off all the time. Crew booted a few times but kept shutting off. No Wi Fi on the plane. All major airlines have Wi Fi these days. It was surprising that Air India had no WiFi service while going as well as coming back to New York."
Cons: "our tv monitors didn't work in our both flights so we were not happy at all. food - side dishes are more than rice so food is not sufficient to even kids, forget about adults.. air hostess won't even greet to everyone. they kind of choose people"
Cons: "Food was not cleared in a timely matter. The quality of food was not good, the flavors were just simply not up to standard compared to other airlines. Also they consistently did not have a non-veg option, how is that possible in this day and age?"
Pros: "The food was good and crew was excellent."
Cons: "The seats are not comfortable. Very little leg space. Foot rest was broken, seats don't have enough cushion, and also could not plug in the headphones due to headphones jacks being broken on the armrest and there was no other spot to sit due to the flight being full."
Pros: "Only thing I like was check in New Yorke was smooth"
Cons: "Flight to India was messy aircraft was dirty people was leaving there empty food trays on the floor on empty areas because they were not coming to collect empty plates I have pictures of dirty trays on the floor flight from New Delhi to jfk I did not receive one of my luggage the lady at claims was extremely rude"
Pros: "impressed with air india - thank you. dreamliner plane was so spacious, seats reclined a lot which made flight more comfortable and had great entertainment system. crew were friendly and courteous."
Cons: "food could have been more tastier"
Pros: "Nothing. Food was ok."
Cons: "Most of the televisions (the only source of entertainment in flight) were out of order or the sound was not working. The staff was not even courteous to reply back politely to problems in the flight. The bathrooms were gross with no toilet papers."
Pros: "New plane - dream liner (787) so the video worked! Overall flight was on time - staff was very helpful with my excess baggage as I enroute to international flight"
Cons: "The front pocket was not cleaned so tissue was still in there"
Cons: "Entertainment on one of our seats was not working as the pin to plug in the Headphone was MISSING on the seat handle. The tray tables were chipped off / taped to put them together and they were still slanting which did not help in keeping anything on the table without it sliding towards you. Crew service was mediocre and not friendly except for a couple of members. We have found better and tastier INDIAN food provided by foreign airlines. They also did not have basics like Club Soda/Ginger Ale/regular Sprite or 7 Up."
Pros: "Non-stop flight from JFK to New Delhi is very convenient (especially leaving from JFK not Newark). Flight was only 15 min delay."
Cons: "Don't expect luxury on this flight. Dirty seats, continental breakfast not offered as advertised, curt staff, broken TV remote"
Pros: "Nothing in particular"
Cons: "They cancelled the returned flight from Delhi although we learned later that the flight started late. Gave a connection with 17 hrs of total layover. We came back almost 2 days later. The personnel in Kolkata were the worst. We waited 5 hrs in the airport to but still did not get confirmation. Had to go to the city office next day and from there run to the airport. never had an experience like this."
Cons: "Old planes need maintenance"
Cons: "1) At the check in I requested to add my frequent flier miles to my account and gave my card as well. Still she could not do that. after that I asked whilr back to NY, nobody could help me. 2) My seat # was different from the one i requested. staff is not courteous. 3) Air hostess first make arrangement for their resting place in Bussiness class seats and eat before serving to the customers. Very poor service"
Cons: "The crew was rude and pathetic, they don’t know how to talk to passengers. They are also racist. I don’t know how these people have jobs on international airlines"
Cons: "The serving tables are broken and have to be propped up just to eat. The entertainment system did not work the entire 15.5 hour flight. The departing time was changed many times but was not reflected on the website."
Cons: "The entertainment did not work throughout the flight"
Pros: "It is a direct flight to NYC!"
Cons: "The laziness of crew and their attitude. The paucity of snacks and food . The limited entertainment on board."
Pros: "Nothing literally"
Cons: "Food and customer service"
Pros: "Service was good. Plane was on time with no issues."
Cons: "Plane is too old with seats cracks and some entertainment systems not working. Seats don’t recline easily."
Pros: "Professional pilot, Direct flight ( less flying time)"
Cons: "Professionalism, crew, the airport manager Newyork, The food is no where stand in the international market. Lazy and old mentality of government based management overall from Head office to ground crew from every steps. As an Indian we want to see our Air line a five star."
Pros: "Crew was very Rude. Food Quality was very Poor. Crew Never come to people collect empty water Cups, Bottles. Crew not to trying keep plane clean."
Cons: "The bathrooms was stinking on this long haul flight and the full flight was smelling like hell from boarding to landing"
Pros: "Direct flight"
Cons: "Everything else."
Cons: "Seats , crew and toilets"
Pros: "I liked flying on the Dreamliner."
Cons: "The food was substandard."
Cons: "staff and crew is not all friendly, Tv's don't work most of the time, seat comfortness is also not that good."
Cons: "It would have been nice to dim the lights so people could sleep, offer water more than once during a 15 hour flight (that's right - beverage service ONE TIME in 15 hours), not take 30 min to clear out garbage after meals, and notice when you step on the passengers foot... 3 times. Also, the bathroom ran out of toilet paper twice, the personal entertainment tv shuts off randomly throughout the flight, the food was salty (further dehydrating), and plane is dirty."
Pros: "The convenience and connection."
Cons: "Lack of maintenance of the interior and it's below par condition. Entertainment gets zero points since the system all along was crashing. Not all overhead reading lights were working. Food was horrible: The chicken meal was extremely spicy - I am of Indian origin and know spice: the salad was dry and the lettuce wiled; the bread was as cold as it could be! My worst experience on any international carrier to date. On my earlier flight from JKF to DEL on 2/25/17, the experience and frustration was the same - the same assessment."
Pros: "service and staff excellent in business class, food and wine very good."
Cons: "old interior, seats worn out, little cushion, and very uncomfortable. i was on a 14 hr flight NY, USA to Delhi, India and back. my back was in extreme pain."
Pros: "The food was decent, and the crew was nice. I also appreciate that many of the passengers were nice Nd helpful since I didn't have an Indian phone to let my host know about the delay"
Cons: "The flight was three hours and a half late, and there was given no explanation. They didn't let us know that it was late until we realized we weren't boarding, they didn't offer us anything while we were waiting at the airport for 4 hours, and personally I was so tired because I had to wake up at 3 am to get there by 4:30 and take the 6:50 am plane. If they had sent an email earlier people could have spent the night sleeping instead."
Pros: "Non stop"
Cons: "Broken seats Stinking bathrooms Spotty carpets Dirty upholstery on the seats Very rude service Dishonest management"
Pros: "I travelled business class but did not get the service I expected . To be more precise : 1. I would expect the crew to help me keep my luccases on the over head cabins . Crew should come forward to extend help rather passenger asking crew 2. I would expect some more items added to beverages . Passengers who take tea should be given the option to select green tea too 3. The business seats have bottle compartments for water bottle which should be continuously be filled up with new bottles once it empty All the above are minor improvements which when added can make the travel more happier"
Cons: "poor comfort broken seats and tv crew didnot care if we (atleast 11 people) missed conncetion from new york they left 40 passengers at boarding and went back to get them delaying other connecting flights very little leg space worse then local flights overhead light didnot work bathrooms had no soap"
Cons: "Seats too tight for a long flight - food was spicy hot - toilets ran out of toilet paper and crew did not replenish, had to use tissues"
Pros: "direct flight"
Cons: "1. Entertainment- TV did not work and the crew said they can not do anything about it. 2. Boarding- it took me 2 hours to put in my luggage in spite of doing online check-in. They said the 'system' is slow. 3. Crew- They were very lazy. Everyone had to go get even water themselves. Food- Food was tasteless. I took non-veg option."
Cons: "Very uncomfortable back rest, I could feel the iron mesh on my back. There is no cushioning at all."
Cons: "It was the worst nightmare to fly with airindia. Flight got delayed and then canceled first day. Major chaos and no planning anywhere. Rude staff. Next day, got to fly but broken plane and terrible smell. This is worst at its best! Was flying with two kids - got all the family members assigned different seats! Requests do not work, neither does logic. Avoid at all costs even if you have to walk, swim or run..."
Pros: "Over night flight from JFK to DEL."
Cons: "Despite the fact that my tickets are confirmed, air line staff during check in put me in standby. This created huge problem. Apparently, air line staff claimed that flight was overbooked. This is blatant rip off of customers."
Cons: "Restroom Not clean after 10 hour fly"
Pros: "At the airport I was told there was no seat for me. That was the beginning of the nightmare. On the plane after I was given a seat, my seat was broken and could not recline at all. Next the entertainment was not working for a 13 Hour flight. So the entire flight was just watching people in an uncomfortable seat that could not go back. It was the worst flight experience ever."
Pros: "The entertainment didn't work at all through out the journey"
Cons: "Flight was non stop"
Cons: "Thank to all staff"
Cons: "Food and service not good in flight"
Pros: "Food, crew"
Cons: "Seat comfortable"
Pros: "I was happy that they didn't lose my luggage like they did on the way to Dhaka."
Cons: "Service is consistently poor and flight attendants don't seem to be trained at the level of Qatar and Emirates."
Cons: "Food should provide every 5 hrs"
Cons: "Economy class seats are not comfortable. Cabln crows are not friendly I have"
Pros: "Friendliness of the crew"
Cons: "Delays and long security lines."
Cons: "The logistics of stopping to refuel in Shannon and then having everyone go through security was ridiculous. When I’ve flown Emirates and there is a stop to refuel, there was no security. In Shannon many people, including msyelf, had to throw away carry on items because of Shannon’s policies. Also, the length of security lead to our outbound flight being delayed. Second, I was sitting next to an extremely overweight individual who Kuwait should have accommodated with more space and thereby giving me more personal space. In flight entertainment was also minimal."
Cons: "The flight was delayed."
Cons: "I had the worst experience at Kuwait airport. I traveled on 26 th of sept 2017 from Islamabad to Jfk.The way I was treated before boarding is something I never want to encounter in my life. I have to think twice now before traveling by Kuwait airways. Not only the ground is untrained they also seems very uneducated.. Preferences given to Kuwaities I thing that's why they are running the whole airline . Staff not sure how to run the body scanner discussing in front of me what to look for. Body patting three times still not sure what they looking for or how to do it. Talking and yelling staff blames you of carrying an American passport and getting benefit out of it by complaining the way you have been treated. You were treated much nicely and professionally at Shannon Airport. Worst Airport and worst ground staff to deal with."
Cons: "Rude crew No food No mango juice Only fish no other stuff my son don't eat fish he stay without food"
Pros: "Facilities on the hold wasn't that good"
Cons: "No reviews form me"
Cons: "business travelers have no special treatment in the airport nor in the boarding hall."
Cons: "The crew neglected passenger requests"
Cons: "We asked for Wheel chair.Kuwait did not provide facility on the Kuwait and Shannon airports.My mother had lot of difficulty at the Kuwait airport"
Pros: "Low price."
Cons: "Everything about it pretty much."
Cons: "The boarding process at Kuwait and at Shannon was poor and there were delays with the boarding"
Pros: "The flight arrived 1 1/2 hours before the scheduled time."
Cons: "The stop in Shanon was useless & time consuming."
Cons: "The fact that they're still flying ancient 777 airplanes with no inflight entertainment. Pathetic experience. Zero value for money."
Pros: "I paid extra for asile seats and i got only one trip. Need to serve wine and beer before meal."
Pros: "Tiely departure and arrival, staff friendly"
Cons: "Food selection problematic, skweeking footrest at all seats, very noisy, need greasing, entertainment selection very limited"
Cons: "Very old airplane. Entertainment system won't work. Very long security line at Kuwait airport. Insufficient space at the boarding area. No restroom facility at the gate. Overall they need to upgrade the airplane and the Kuwait airport. Rich country with worst airport facility. Waste of time at the Shannon airport. And have to go through security again."
Cons: "The three hour layover in Shannon, Ireland was a bad experience. Especially traveling with an infant and it was really tough. I was under the impression that the flight was directly from Kuwait City to NYC. Never again in Kuwait Airways"
Pros: "The flight arrived in advance of time"
Cons: "Poor quality of food - The choice of Menu was bad(especially on flight from Kuwait to NYC). Also the food was dry. (Imagine eating dry rice and dal) Entertainment was not working - the TV was not working. It was a big factor for me and my family especially on such long flights."
Cons: "The Airplane from Kuwait city to New York was old. Should replace with new airplanes ."
Pros: "Nothing Specific"
Cons: "I Choose this flight despite the high fare to have direct Flight from Kuwait to JFK, but in last few days of travel they changed the flight with a stop in Shannon. And services in the Flight was also not so good. Better not choose this airline. Which has inconsistent Schedule and also the changes in Flight timing and Stops are not updated in the ticket that I downloaded directly from KU airways, which is major flaw."
Pros: "Plane was nice and clean, food was fine, crew courteous."
Cons: "They literally brought 200+ people with non-stop tickets to a continent none of us knew we were visiting. As the plane taxied to the runway in Kuwait City, they informed us we would be stopping for "security reasons" in Shannon. Upon questioning crew members, they confessed we would be making a stop in Ireland. No one had that on their tickets, and an airport employee in Shannon informed us that Kuwait Airlines had been doing this for 3 months, every Wednesday and Sunday, and no one ever knew. Hugely deceitful, and we arrived in JFK 3.5 hours late. We were delayed 2 hours taking off in Kuwait, and they apparently only accounted for 1 hour in Ireland and we were there for two and a half. Completely ridiculous."
Cons: "-unexpected/undisclosed stop over in Ireland for 3 hrs -6 hrs delayed -overhead compartments opening during take off -passengers started get off their seats at landing and crew unable to control them -didn't have record of request for vegetarian meal request (ran out) -entertainment system screen didn't work"
Cons: "5.5 hour delay. Horrible in flight entertainment, screen smaller than my cell phone, not on-demand but running in a loop. Muffin for snack!"
Cons: "Not telling there passengers change of extra stop and giving milk to for little kids . Kuwait airline is so cheap."
Pros: "Nothing it was a terrible"
Cons: "تعطيل مو تاخير هذا ساعة كامله تاخير كنت حاجز طيران داخلي بعد هالرحله و طارت علي بسبتكم اول مره و ان شاء الله اخر مره اطير فيها"
Pros: "Absolutely nothing! The worst airlines I've ever traveled with."
Cons: "Everything!! Food was horrible, service was very bad. Tvs weren't working properly and the aircraft was very old."
Cons: "TV didn't work, seat wouldn't move back"
Pros: "Same a sabove"
Cons: "Same as above."
Pros: "Cabin crew courtesy was good. Seat was comfortable. Special Vegetarian food was good."
Cons: "In the flight KU117-the Audio Video system did not function. Being a flight time of over 14 Hours the absence of entertainment was very disappointing. 2. In this 14 Hours flight only two meals were served. Not even coffee/tea, small brunch or snacks was served in between the meals. 3. We had to go to the pantry to get these minimum requirement, which creates unnecessary crowd in that location. We feel bad to go and beg these items"
Pros: "Food was really great. Bathrooms were cleaned frequently and supplies replenished.Flight was full but was clean."
Cons: "Entertainment was really old with few selection only. No wifi or chargers or plugs. Crew was good. Take off from Kuwait was delayed and reached late. No liquid soap or room or hand moisturizer provided in the bath rooms. Call bells were not at all answered even though the crew passed by few times.My neighbors head phone did not work even after changing the head set few times. Kids had very minimal entertainment"
Cons: "Older 777 - in flight entertainment out, and no wifi during chennai to jfk Also at Kuwait airport boarding disorganized Food was ok but lower compared to other carriers for economy"
Cons: "Horrible service and horrible derive with no blankets"
Cons: "Horrible service and horrible food"
Pros: "Good & cheerful crew members"
Cons: "aircraft was old Seat recliner doesn't work, none of the buttons in the seat armrest were working TVs were not working on almost 90% of seat Food was terrible"
Pros: "NOTHING AT ALL! Actually juices were drinkable! And that's it."
Cons: "Everything was horrible, seats were way too old and gave away fault weird smell of them. Entertainment system didn't work for the whole flight not just me. Food was terrible! It looked stale, I stayed hungry entire flight. Only drank juices and water. Also there was no alcohol in flight. Or the airport it self! Which was not mentioned in the ticked before purchasing. I've been to many other flight such as quatar which has alcohol banned in their country but they serve to international customers and have bars and duty free in Doha. Seats once reclined back would not come to original position. They got stuck! Overall I will never fly Kuwait again! Horrible experience! I would give a. (-) rating if it was available."
Pros: "I appreciate that they let me switch my seats after requesting probably 4 times."
Cons: "I have a long list of things. I wish I had never booked this flight. It was a 13 hrs flight and the size of monitor screen for entertainment was smaller than my mobile phone. And whats worse, It did not even work. Only 5% of all the monitors on the entire flight worked. So you are supposed to do absolutely nothing on a 13hr long journey. They dont serve you anything to eat except brunch and dinner at the beginning and end of flight respectively. When you ask for water or snacks the cabin crew asks you to come at the back and get it. The seats are super uncomfortable. Restrooms are at the end of the flight and does not have half of the things in it."
Cons: "Old plane, tv did not work. No alcohol. Economy seats are very tight and old and uncomfortable."
Cons: "The plane was shaking a lot of the time when in the air. It was really scary. The planes are very old, I don't think USA aviation would even allow these to still be in use. TVs did not work"