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Pros: "Great Crew.. clean, new flight. Everything works."

Pros: "comfortable seats. Crew was friendly. Food was good."
Cons: "cannot think of any. I am Qatar airways fan"

Pros: "Easy Boarding, nice crew"
Cons: "More vegetarian food options"

Pros: "To long lay over"
Cons: "Direct flight from South Africa to USA"

Pros: "Crew was wonderful. Entertainment very good."

Pros: "Friendly crew"
Cons: "No alcohol served"

Pros: "Excellent"

Pros: "crew were amazing."

Cons: "For deboarding they used stairs (not ramps) at their hub in Doha - must be some sort of new innovation to improve fitness. The Wifi onboard was in name only - it was so slow you wouldn't notice it is working or not - i flew Qatar because they claimed to have Wifi- hugely disappointed."

Pros: "The Service is always great, entertainment system is great and the food is even good."
Cons: "I liked everything!"

Pros: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."

Pros: "Flight was comfortable. Flat bed in business. Crew as such nothing great."

Pros: "The flight attendants were professional and polite, I requested low-fat meals and they were good, the entertainment was very good, the air temperature was comfortable, most flights I had were on time."
Cons: "The legroom was a problem. Seats are kind of narrow, and then, with the lack of legroom it’s somewhat challenging to shift your legs, especially when the seat in front of you goes back! I felt like the person was almost in my lap. My cup even got crunched. I think my biggest issue, though, lay in how I was treated after paying $127.00 to obtain a day pass for the lounge each way. For my inbound flight my purse was branded with an “economy” class luggage type tag, and I was made to feel as though I was trying to sneak in. I had to show my boarding pass a number of times to employees after asking for the location of the lounge in order to be directed there, and then my credentials were examined as though I was trying to get into Fort Knox. Upon arrival at the desk, I was somewhat tersely informed that I had 6 hours. I went out of my way a bit in order to fly Qatar, which is supposed to be so wonderful, and I was underwhelmed. I’ve had better experiences on Lufthansa and Turkish Airlines."

Pros: "All would have been good if there was no animal inside a 14hr long flight. Dog allowed to use restroom that passengers uses and it was a BIG dog in a controlled environment for a 14 hour long flight. Hugely disappointed with the pet policy of Qatar airways, especially for all the parents traveling with kids."
Cons: "HUGE DOG INSIDE A 14 HR FLIGHT FROM QATAR TO CHICAGO DISAPPOINTED WITH QATAR AIRWAYS PET POLICY"

Cons: "the returning flight from Doha to Chicago was absolutely old and small."

Pros: "The Crew The Food"
Cons: "The fact that we (my son and I) had to wait at the airport for over 9hours transiting. right after a 9hr 35miins journey."

Pros: "Everything was great"
Cons: "Everything qas great"

Pros: "It was really good, crew helped a lot me n my baby, it was not difficult to travel alone with my baby"

Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."

Pros: "Friendliness of staff. Cleanliness"

Pros: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."

Pros: "Crew welcomes"
Cons: "Bad takeoff and landing"

Cons: "The flight crew had no control over the passengers on this flight! Kids running around when the seat belt sign on, called fro assistance TWICE and no one came to my seat and I held my trash for a whole hour and not ONE person stopped by to get it from me!"

Cons: "Dirty old plane"

Pros: "I have long stay in the DOha airport, 22 hours, and during this there is no accomodation is provided by Qatar airway"

Pros: "Soft blankets, seats were okay, crew was wonderful."
Cons: "No wifi even though kayak advertised the flight as having it. Bathrooms were full of trash and quite dirty by the end of the flight."

Pros: "On board crew are excellent."
Cons: "Ground staff requires training specifically on communication related to boarding. Travelers were confused as to what zone is boarding at a given time as there were no announcements. Pathetic boarding process."

Pros: "Timely response on the phone."
Cons: "Timely response on the phone."

Pros: "Nothing at all"
Cons: "Everything"

Pros: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Cons: "Nothing . everything was fine."

Pros: "The seats recline far enough tonsleep good Good movie selection Good tv selection although more episodes would be nice"

Pros: "TImings"
Cons: "Price"

Cons: "No WiFi"

Pros: "Amazing airline with excellent crew and ground staff ever willing to help!"

Cons: "The customer service of your company is the worst."

Pros: "Food"
Cons: "No entertainment"

Pros: "Entertainment"
Cons: "Flight to Doha was great! Enthused crew and Ey also kept ensuring bathrooms were clean. On way from Doha to Chicago it was disgusting"

Pros: "Leg room. Free booze. Personalized attention"
Cons: "The thought of flying American carriers afterwards"

Pros: "Please see above"
Cons: "Please see above"

Pros: "Lots of disruptive kids, one of the ethnically chinese (sorry didn't catch her name) was very attentive and supportive of parents trying to keep their kids happy on a twelve hour flight."
Cons: "Long flight, infrequent water distribution, half the staff just chatting in the back. Filthy bathrooms not cleaned in flight."

Pros: "Good quality aircrafts"
Cons: "There was no non vegetarian meal available."

Cons: "Not much of space in aircraft"

Pros: "Aircraft was new and good."
Cons: "Non Vegetarian meal was over by the time the service reached me."

Pros: "Qatar airways equipment very good."

Pros: "Service of the inflight crew and food quality."
Cons: "Too short layover time in Doha. Had to run from one gate to another to make connection"

Cons: "The flight was delayed, i had only 2 hours connection in Chicago for an international flight, they asked passengers to NOT panic and do not ask if they didn't call a passenger name. They will call passengers who would miss thier connection for accommodation otherwise you are safe. Unfortunately I didt ask since they didn't call me, when I reached the gate from Chicago, it was closed."

Pros: "All"
Cons: "Connection"

Cons: "Overbooked flight, nearly got bumped off. Not a great thing to happen, when you're counting on reaching your destination in time for an appointment."

Pros: "Plane is good, seats are comfortable, crew were ok"
Cons: "Food was aweful, you should have like fruiets or somthing for ppl who doesn't like the food, it smelled indian food to me both ways, asked for fruite or snack, they never got back to me after they said we don't have any, but will check, again never came back to me, went after an hr. to the kitchned to find out there was a tray of chips and chocolate, buttom line i was starving both ways from the food, was realy nasty (sorry). If your customers are lots of indians, maybe a reminder for hygiene and picking nose, the man next to me drove me crazy from picking his nose and i told him not to, bath room door they leave it open, limit the indians."

Pros: "crew responding to the request, supportive"
Cons: "food was just ok, not excellent. movie selection was not really top notch, just so-so..."

Cons: "Gate change confusion unnecessary"

Pros: "Everything"
Cons: "No need for improvement"

Pros: "Everything"

Cons: "So many people were ill near me and the 14 hours of journey was crazy with such curcumstances around you.Those people should not have allowed to board"

Pros: "yes"
Cons: "yes"

Pros: "Crew was great"
Cons: "Not enough room for baggage"

Pros: "All good."
Cons: "None"

Pros: "The ground staff at Emirates check-in counter who so kindly changed my seating to isle as requested and updated my Skywards membership nbr on their data base. It enabled me to board the flight amongst the 1st and business class passengers."
Cons: "Nothing in Particular"

Pros: "Almost everything"
Cons: "Not sure you can change anything but it seems as if we had an inordinate amount of crying kids. On a 14 hour flifht, that was hard"

Pros: "Business class was excellent overall."

Pros: "Great flight"
Cons: "No internet"

Cons: "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"

Cons: "In cochin to Dubai flight , There was no space to put my carry on baggage, I ask the crew to find the place and put it, but one of the crew said there is a place in the front but she cant take it there, I told her if it is above my seat and close to my seat I don't mind to put , some body taken my space its your responsibility to find the place and put it. then she called her supervisor and the supervisor told me the bag is heavy for her, (the bag was only 7 kg). I have to take the bag all the way to front. The crew is very lazy and too much attitude, wont fly this flight any more."

Cons: "high price and long waiting time"

Cons: "Awesome"

Cons: "Would like to put my feet up in front of me."

Pros: "Everything."
Cons: "Nothing."

Pros: "Loved every moment!"
Cons: "Nothing!"

Pros: "Excellent"

Cons: "Movie selection terrible."

Pros: "Nice airplane"
Cons: "Snub crews"

Cons: "Emirates should have contacted me about my missing bag which they didn't contact me yet. Not sure where my bag is as of now"

Pros: "The movie selections, and really nice lighting on board."

Pros: "Good but not great."

Pros: "Booked the wrong flight and had no trouble in switching flights to the correct one. In flight experience was far above average and the comfort level was the best of any flight I have been on."

Pros: "Everything was on point."

Cons: "Hard to hear the announcements."

Pros: "adequate leg space,to stretch and walk around"

Pros: "Good staff"

Pros: "Same comments as above."

Pros: "Same as above"
Cons: "Same as above"

Pros: "Seat comfort Free booze"
Cons: "The fat guy farting in front of me"

Pros: "Nothing."
Cons: "Screaming kids the entire 14 hours. The staff should have at least spoke to the family and kindly asked for them to take care of calming the child down. Instead, he screamed the entire flight and did as he pleased, with no regard to any of the customers on the flight."

Pros: "The New York office was good enough to call and get the necessary information from me, Yet, in the end I had to call many times to locate the whereabouts of the missing bag."
Cons: "Emirates did not offer to deliver it to my house."

Pros: "As expected"

Pros: "Getting off the plane after 24 hours of nonstop crying children"

Pros: "Efficient, clean, friendly"
Cons: "None"

Pros: "Overall it's a good airline. Economy is fairly comfortable, great entertainment options, decent food, and the staff is exceptional."
Cons: "Emirates baggage on board policy is a bit strict compared to most of the other Asian and American flights I've been on. Usually I'm allowed a regular carry-on and a personal item (i.e., a small backpack), but Emirates was very strict on the personal items. Personal items are limited to only Business and First Class passengers. Also, they were extremely strict about the size of my carry-on. As someone who has been on 20+ flights in this year alone, few of them being budget airlines (which are generally very strict), I had no issues whatsoever with the size of my carry-on until I flew with Emirates."

Pros: "Aircraft cleanliness staff everything."

Pros: "Boarding was fast."
Cons: "Internet was bad and slow despite i paid its price.. luggage take so long.. the bar on the 2nd floor can better be accessed with a paid fees and not enclosed for a certain seat level."

Pros: "Everything"

Pros: "i will be recommending Emirates to ally my friends which will ever be able to use them"

Pros: "Overall good"
Cons: "No Tamil movies"

Pros: "Easy booking, seat availability, massive music library."
Cons: "Price,"

Pros: "Nice flight"
Cons: "time delay at Dubai Airport"

Cons: "When at the Dubai plane got delayed for 3 hours they did not make the announcement and nobody knew what is going on. That main man at the counter did it behaves the way they should. More then 3 hours delay with 500 people have lots of questions. Need to answer with lot of patients. The manger behavior was not appropriate with one lady with the kids."

Pros: "The attendants were great at keeping the cabin clean and were very goo with the kids. Loads of activities and unexpected surprises that really pleased my kids."
Cons: "More regular offerings of drinks."

Pros: "الشكر للاماراتيه على مجهوداتها الكبيره"
Cons: "الطيران الاماراتي ممتاز جدا والخدمات ممتازه جدا جدا تحتاج شي بسيط وهو تقوية الواي فاي فقط طيران جميل جدا"

Pros: "Everything else was good."
Cons: "Landing at JFK was not smooth. One of seat was defective."

Pros: "Overall service"
Cons: "I had to check in my cabin bag"

Cons: "Gate 61 for boarding is too far away and requires a lot of walking....very strange design of the airport"

Pros: "Head rest helped me get sleep in economy section"

Pros: "The crew"

Pros: "service"
Cons: "meals could be improved"

Pros: "service"
Cons: "Meals could be improved"

Pros: "Timing was maintained"
Cons: "Food"

Pros: "Flight was very comfortable from boarding to landing."
Cons: "Food was just very normal and lack variety. Should provide more options."

Cons: "Delayed for 13 hours"

Pros: "Didn’t have much choice for vegetarians.. food was not good atol"

Cons: "Food was awful. There was no other choice than Paneer the indian food."

Pros: "As I said, the crew and facility were pretty good. But the bad things really ruined the trip and pissed me off."
Cons: "First of all, I tried to purchase the on-plane WiFi. That didn't happen, as I was told there was an error in purchasing and I didn't end up getting any connection. Yet when I got off the plane, I realized that I was nevertheless charged for $12. This was definitely annoying, and they still haven't gotten back to me. Secondly, which is very frustrating and infuriating, was the fact that not only was my checked luggage delayed, they did not call me or reply to my emails with any useful information on my luggage's situation. To this date, I have no idea where it is, if it's lost or damaged, or when can they deliver it to me. I had all my clothes, my DSLR camera and gifts in my luggage, and I had to buy a bunch of stuff in the next few days because I didn't have those things. It has been more than a week, and they still haven't gotten back to me on anything. For this reason alone, I think they totally deserve a poor overall rating, especially because I chose them in the first place because I trusted their good ratings."

Pros: "I didnt have to catch a bus to board like how we did at Abu Dhabi"
Cons: "The boarding was done the most confusing way. Back to front when there were zones on each boarding pass"

Pros: "timeliness, in-flight entertainment, food"

Cons: "Crew was not as attentive as Emirates Airlines."

Pros: "مجال الكراسى"
Cons: "المضيفين"

Pros: "Ample storage available in window seat. Window seat for solo business traveler is nice; private."
Cons: "Boarding very inefficient- rushed out of Premium Lounge to go to the pre-screening for return to US - finished and at the gate sent back to a nearby lounge with just enough time to sit down for a few minutes."

Pros: "crew"
Cons: "bed"

Cons: "Cramed. Bad food. NO CONTROL ON SIZE OF LUGGAGE ALLOWED IN CABIN"

Pros: "The movie options and food were good."
Cons: "This flight had the potential to be good as the entertainment and food options were good, but I felt cramped and the volume of the surrounding passengers was awful. There were three crying babies, which I know neither the airline nor the families themselves can control, as well as one child with special needs who was making a lot of noise the whole flight. I wasn't able to sleep at all for that reason. Additionally, I was disappointed that the flight was late and that the deplaning process was so long – we taxied for a long time and there was only one staircase, so we were very late."

Pros: "Etihad is my first choice for this run."

Pros: "Love, love the legroom in Economy. Much appreciated."
Cons: "Very comfortable. No complaints."

Pros: "Good"

Pros: "All aspects"

Cons: "There is no politeness of cabin crew and there not having ample stuff as snacks and liquor. They are not desire to serve you as long flight India to PHIONIX"

Pros: "Great service in their A 380 full floor biz class service from JFK to Abu Dhabi"

Pros: "Good"
Cons: "Good"

Pros: "On time. Plane was clean. Security clearance was good."
Cons: "Food quality and quantity dropped to zero. Not enough. Should be allowed to bring own food on long haul flight because they keep you hungry. Specially diabetic patient be care full traveling with them."

Cons: "Child screaming for 12 hours straight. No action taken to resolve."

Pros: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."
Cons: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."

Pros: "All was fine."
Cons: "While all was fine a the food could have been a little better, especially when it is a 14 hour flight."

Pros: "The female crew was very unattentive. Even raising my hand and calling them, those female crew keep walking."
Cons: "The food was not good . I am planning to continue flights booking with Ethihad- hopefully I will select a window seat on the 2 seat rows and will select other king of vegetarian food."

Pros: "Nothing"
Cons: "Nothing"

Pros: "The service was spectacular to begin with. It was consistent, frequent and ultimately satisfying. It was a very comfortable ride with enough space for a broad guy like me. What I love most is their selection of entertainment. I have to say that in the 16-17 hours I flew with them (which I just came home from) I never felt claustrophobic, uncomfortable, or bored. I was in the middle seat. I love their flight progress and flight time. Their timing was very accurate. In fact, both flights landed earlier than expected."
Cons: "I didn't really dislike anything on the return trip. It was everything I expected and more"

Cons: "If you are flying from AUH to JFK, they pre-clear you for US Customs. What they don't tell you is that the cut-off to get to the gate is one hour before departure. I took a leisurely stroll down to the gate when he signs said 'boarding soon' and was denied entry to the flight. The next one was in seven hours, so I spent the night in the terminal. The big slap in the face, aside from how rude the staff were: they won't just put you on the next flight. You have to buy a new ticket, full fare. It cost me more to get home than the original round trip ticket did to begin with. Trying to discuss this is fruitless - they are absolutely not interested in helping, but instead use phrases like "you are the one that is wrong" and "why should we pay for your mistake". Essentially, I was held hostage in Abu Dhabi and forced to pay a heavy charge to leave."

Pros: "granted food voucher"
Cons: "movie selection poor. 3 hour delay"

Pros: "Bussiness class was excellent."

Cons: "Middle Seat"

Pros: "The flight was well managed. The cabin crew were really patient and helpful."
Cons: "The transit and security check at Abu Dhabi airport was horrible. The security check was conducted manually and there was an unnecessary bottleneck that was created."

Pros: "Punctual."
Cons: "Nothing not to like."

Pros: "Na"
Cons: "Na"

Pros: "Nothing to like."
Cons: "The check-in cashier was very rude. maybe she should retake the course in hospitality. Again, it was operates by AA so what should I expect?"

Cons: "They took a lot of time for check in .. although i made the online check-in"

Cons: "Etihad overbooked me along with more than a dozen other passengers on a 14-hour international flight. Apparently Etihad decides on who gets left behind. Etihad's "Transit Travelers" service is one of the WORST customer service desks I've ever been to. I waited in line for 2 hours. Passengers were urging to be served so they can make it to their connecting flights not knowing they have been already selected not to board those plains. Voices were raised and demands were made to speak to the supervisor. It was chaos. I made it to the agent shortly after the gate to my flight had opened. I was shocked by how the agent lacked empathy when he informed me I won't make it to the connecting flight because it had been overbooked. Not an apology or even sir! I was forced to be rerouted which stretches my 25-hour trip to 33 hours. Then the connecting flight gets delayed more than an hour resulting in missing the second connecting flight. Now my trip has become a 41-hour trip, I missed a day of work that's worth more than double the value of the voucher Etihad gave me and lost one day of unscheduled vacation. Etihad even damages my bag that had servived more than 10 flights. I will never fly Etihad and strongly recommend against flying with Etihad."

Pros: "Aircraft fleet and airport is good. Good infrastructure."
Cons: "The cabin crew is not at all courteous. When you start travelling in US, you realize how different the crew's attitude is. When you want to say no to the customer, atleast make an effort to accommodate the needs of the customer first. Minor requests made by the passengers should be accommodated. You just rudely say No. Learn something from American customer service!!"

Pros: "nice plane"
Cons: "The gate was closed. people sitting on floor"

Pros: "I had a stress free flight everything was handled right on time, made for a good vacation. Everyone was very helpful. I would recommend Etihad."

Cons: "Na"

Pros: "Seats were comfy, crew was helpful, in flight entertainment was very good. Overall quite good..."
Cons: "Nothing really.."

Pros: "OVERALL"
Cons: "ASMA"

Cons: "Poor costumer service."

Pros: "Food was decent"
Cons: "This flight needs a total rehab..... the amount of electrical failures it has, it might be a disaster waiting to happen"

Pros: "Nothing"
Cons: "Everything"

Cons: "Air India will reschedule your flight and offer no customer service support. Or, actually, they will disrespect you and willfully make things harder for you if you complain or try to rectify the situation. Staff are disinvested and management are incompetent. Avoid Air India if at all possible."

Cons: "Justfly is a scam. Lately prices have also been highest on kayak. I trusted this platform for years and always used it as the first any only option for search but I guess once Expedia bought it it’s just a lousy company."

Pros: "Nonstop and quick way to get from Chicago to India. Good connections from Delhi to the rest of India's metros. Easy connecting flights with great support by airport personnel to direct you to the right place."
Cons: "The crew seems disinterested in serving the cabin. Other than the 3 planned meals they seemed genuinely irritated or uninterested in serving anything else or making themselves available. The food options on such a long non-stop were woefully inadequate and the food served was sub par."

Cons: "Entertainment system and even the reading lights did not work for the entire 15 hr flight duration."

Pros: "Staff was doing their job dutifully! Arrival at Chicago quite convenient."
Cons: "Unless AirIndia improves it’s carrier it’s question of time! >50% TVs were nonfunctional! Seat covers are torn at places! Food just ok but ordinary! Overall, one is unimpressed!"

Pros: "Nothing"
Cons: "They gave seat to 6 to 9 year kid separate from parents. No idea how someone can give a seat to child without any adult next to him. I confirmed seat online on air India site. On the boarding they gave seats in separate row to each family member including kids. I saw there are lots of other people facing same issue. Boarding member are not willing to help until I made a big issue."

Pros: "Food was so so"

Cons: "Rest rooms are not cleaned"

Cons: "Food was not cleared in a timely matter. The quality of food was not good, in fact one breakfast I got the eggs were so severely overcooked that they were not edible."

Pros: "Size of the plane and leg room"
Cons: "Food and entertainiment"

Cons: "Tv screen did not work during entire journey."

Pros: "Saving grace was food otherwise flight was unbearable."
Cons: "Seats of aircraft were broken/torn and virtually non-existant entertainment system."

Cons: "I did not like that during web check in it did not show me where the washrooms are located, and i ended up have seats by washroom, which ruined my trip. The seat that I had 38C made a noise as soon as someone flushed. This was annoying."

Pros: "New plane - dream liner (787) so the video worked! Overall flight was on time - staff was very helpful with my excess baggage as I enroute to international flight"
Cons: "The front pocket was not cleaned so tissue was still in there"

Cons: "Most of the screen doesn’t work, so unless you have things to watch on your own devices you are doomed."

Cons: "I booked round trip, on the first leg from Chicago to Delhi, airplane was dirty, seats didnt recline, meals were not provided , bathroom was shut out saying it's defective in Chicago itself, overhead lights wouldn't work. I felt quite humiliated for the price I paid."

Cons: "The food"

Cons: "The airport have no few facilities. Do not come too in advance."

Pros: "The staff were polite and the food was good!"
Cons: "Baggage handling! The baggage was damaged beyond repair and still the procedure calls for getting a formal quote for repair! If they are asking for a quote in the US, they might as well have a recommendation on the shop where repair or a formal quote can get done!"

Pros: "We flew from kochi to chennai today,similar to our experience during our flight to Kathmandu we found ground crew were very patient,pleasant and courteous and air crew also very Helpful."

Pros: "Flights are in time"
Cons: "This is the second time I found something wrong in the food. I called the lady serving in my aisle she was forcing me to eat as nothing is wrong. I requested her to call the manager when the manager came and I showed him the object in the food he apologized and took the object to send to the back office. The object was looking like a rat drop off. I want to add here that I am a certified person in food handling and sanitation from State of Illinois Department of public health."

Cons: "The boarding was started much earlier than the boarding time stated on the boarding pass. I boarded at boarding starting time specified on the boarding pass but the flight was almost boarded and not enough space for overhead."

Pros: "The timing of the flight was good."
Cons: "To Long flight. Service Okay."

Pros: "Food was ok"

Pros: "Good"
Cons: "Good"

Cons: "Additionally, my friend travelling with me got a business class upgrade for free which the agent did not entertain when I asked. The seat assignment was with a severely obese person and they did not change when I asked, though the flight was pretty empty and people were using 3 seats to sleep and fly all the way back."

Pros: "Needed more frequency of food and juice"
Cons: "There was a technical snag and delayed the flight by 2.30 hrs. Reached late by that much time. It was bad"

Cons: "The fruits served was bad and got spoiled. No proper response from the cabin team"

Cons: "The vegetarian menu was boring. A horrid sandwich, terrible croissants, dry breadrolls, spoiled fruit and brown lettuce. No Cabin crew available except during take off and landing and meal service. They were all hidden in the rear of the plane. No beverages or even water offered except during beverage service. No Wi-Fi, wired remote control in each seat defective. Touch screen not working. Aged upholstery and uncomfortable seats."

Pros: "The flight was on time and reached the destination about 20 minutes early. The snack was decent and the legroom in economy was not too bad."

Cons: "Late plus equipment is not in good condition."

Cons: "Overall good experience being a non stop straight flight"

Pros: "I liked flying on the Dreamliner."
Cons: "The food was substandard."

Cons: "My flight was delayed for hours that i needed to get on to another flight."

Pros: "Food"
Cons: "Cooperation by cruse members"

Cons: "Seat changed by airline with out my knowledge"

Cons: "Terrible cabin service (low cleanliness; service not easily available; dirty food trays in the aisle not picked up for hours) Noisy cabin (very loud passengers)"

Pros: "less then expected"
Cons: "help and services"

Pros: "They got me home in one piece"
Cons: "Crew allowed all the passengers to board and then announced a technical problem that took 2 hours to fix. Making people sit another two hours (in the middle of the night) before a 16-hour flight is ridiculous. Also as I've previously experienced on Air India, the bathrooms are inadequately supplied and literally held together with tape and stickers, when they are working at all."

Pros: "The staff was very patient and respectful and I was very impressed with the way they handled negative behavior from the passengers."
Cons: "The airline needs to figure out how to streamline boarding, it is always a negative experience. Also communication can be improved as to reasons for delay."

Pros: "Like: (1) Food (2) Service"
Cons: "Things can be improved; (1) Boarding Procedures - you should not board 300 passengers at the same time on a narrow passage to board. (2) Liquor was served 45 minutes before landing on a 15 hour flight from New Delhi to Chicago. (3) Aircraft "BIHAR" air condition was not working back of the plane on my flight from Chicago to New Delhi."

Pros: "There is nothing which was good"
Cons: "Every thing"

Pros: "Frequency of Food Supply should be increased"
Cons: "Child luggage weight should be increased"

Pros: "Smooth problemless"

Pros: "The staff try to be helpful."
Cons: "Horrible state of planes. My entertainment system didn't work and when I complained to the staff I was told that it was all fixed. This was a total lie. I had no entertainment system or even a working reading light for a 14 and a half hour flight from Delhi to Chicago. Some of the bathrooms were closed because they were "defective". Overall, Air India is going from bad to worse and, unless the guaranteed jobs are taken away, things won't improve."

Cons: "The TV monitors or remote did not work for 3 out of 4 seats, we were able to change seats due to the empty plane so we got lucky."

Cons: "There was just 2 full meals and a sandwich served n 16 hours long flight. Colddrink and peanuts was also served just once...It is the worst I have ever seen...Though the food service in flight AI 126 was good...As compared to AI 127"