Daily cleaning, installation of cabin HEPA filters on flights from Ireland to New Delhi
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Scores according to KAYAK customer reviews
Cons: "The ife screen was extremely slow and unresponsive."
Pros: "Flight attendant warm, courteous and authoritative at same time."
Cons: "Seat hard. Space tight. I am 6’4”"
Pros: "Nearly all Flights on time"
Pros: "I didn’t enjoy this flight as everything seemed very unwelcoming here"
Cons: "Take care of passengers for drinks and others. Treat passengers with other languages nicely rather than in condescending way. I saw air hostess laughing among themselves and being little short with passengers who couldn’t communicate. The boarding process was very chaotic with no groups."
Pros: "Crew members went out of their way to ensure the passengers’ comfort."
Cons: "Boarding process in Frankfurt was very confusing and haphazard. Some passengers had been pre-checked, others had not been- which delayed the boarding. Flight was an hour late. Baggage claim in Delhi was a mess- had to wait for more than hour to get one checked bag."
Pros: "Plane didn't crash."
Cons: "Boarding totally chaotic, someone was in my assigned seat, plane was very late, food was crappy, no legroom , seat and armrests uncomfortable , constant screaming babies, smelly passengers, music only came out of one speaker, music kept jumping from one song to another and then back !"
Cons: "Better organized boarding"
Pros: "a320 was comfortable"
Pros: "We had a Lufthansa pilot sitting with us on his was back to Frankfurt. He was definitely good company and taught us a lot about how the airline worked, his family's history working with airlines, and life stories. The flight definitely went fast thanks to Daniel!"
Cons: "I was sick so couldn’t fly, spoke to customer care and they refused to let me change my flight"
Pros: "I was traveling with a baby alone and crew was very supportive"
Pros: "Space in cabin, friendly crew and nice food"
Cons: "Shorter stoppage ;)"
Pros: "Staff were excellent. Helped me with storing my insulin in the fridge."
Cons: "Departing the plane into steps to z bus carrying heavy bags with no help."
Pros: "Short flight but staff very attentive, food good."
Pros: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."
Cons: "During the main meal many many passengers had no option for the main dish.. Only vegetarian dish! Many passengers didn't eat."
Cons: "Boarding delayed, awkward & slow. Employees rude and bossy. Crew on board not pleasant or helpful. Food disgusting. Noticed same dramatic difference in passenger treatment between SFO and Frankfurt legs of the flight. They treat the mostly Indian customers differently. I go to India every year. It was same last year. My suitcase broken in transit. Reported. No call back after several days. I’m US citizen of German ancestry. I feel badly about lack of service for India bound passengers."
Pros: "Everything went well."
Cons: "Just talked to my parents who were traveling and they had no help at FRA. It was very disappointing and something they said they do not want to go thru ever again."
Pros: "Poor customer service dealing with bag delayed for 5 days, almost all of my holiday was over by the time the bag came and I was promised my bag would arrive on day 2, 3 and 4. Didn't arrive til 5th day"
Cons: "Late baggage, incompetent staff who each told me a different lie about when the bag would arrive"
Cons: "Incorrect advice from check in staff at Dublin re transit visa requirements"
Pros: "Good crew, liked the food and service. Better aircraft interior."
Cons: "Boarding was chaotic, lines weren't well controlled. Ground crew needs better training in being proactive, assertive, communicate better with tired passengers who have had to wait for 5hours in the very staid, and outdated Frankfort airport. Same problems with the headsets."
Cons: "I was not allowed to take my cabin bag and was forced to check it in at the checkin counter. The reason mentioned to me was the flight is small. Contradictorily, travellers after me in the queue were allowed to take cabin bags."
Cons: "Very cramped legroom. Confusion during boarding."
Pros: "on time"
Pros: "Flight was on time. We boarded and left on time. Flight attendants were friendly and courteous. I was happy to get a complementary sandwich and drink on such a short flight. We arrived at our destination earlier than expected. Seats were no frills, but decent. Overall good experience."
Cons: "Boarding is stressful. A free for all. I wish they would announce and board one section at a time. I'm traveling with children! I don't want extra stress of people being so pushy. Also,on arrival the bus back to the terminal was similar."
Pros: "It was all great!"
Cons: "Fraud United and Lufthansa"
Cons: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."
Cons: "The special meal I got was not the same as I ordered."
Pros: "Crew was friendly"
Cons: "Flight delayed by over 3 hours, inflight entertainment did not work"
Cons: "Boarding was a mess and food was not up to the mark"
Pros: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Cons: "It will be hard to travel with another airline"
Pros: "Fast check in and boarding. Courteous service."
Cons: "I did not get te entree of my choice on one of the flights."
Pros: "Good entertainment selection"
Pros: "Good service except added an extra flight to my trip and"
Cons: "Pilot strike rerouted added a flight and 12 HRs"
Pros: "New crew on first flight but they we're even"
Cons: "Not much. Left sitting on a plane for over an hour & 1/2. Then taken into a door where I illegally entered the country. My passports seized. No other flight available to Dallas. Sent to Newark, NJ & missed the next flight to Dallas because Lufthansa lost my scooter. Someone pulled it by a wire and it doesn't run correctly. VERY BAD EXPERIENCE!!!"
Pros: "the crew was good"
Cons: "the food was poor"
Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."
Cons: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"
Cons: "Lufthansa treated us very poorly. When we arrived late in FRA, the gate attendant was extremely rude while trying to rebook and actually left us in the middle of rebooking because her shift ended. No one came to take her place!! She actually swore at us!! We were only able to rebook by calling the Lufthansa call centre and had to spend a very uncomfortable overnight at the airport without any certainty of when we would fly out. Lufthansa finally got us out on the same flight as booked but 24 hours later. And then, of course, they lost our luggage. Terrible overall experience."
Cons: "Delayed - but made up for later!"
Cons: "Transfer gate is too far away"
Pros: "The food was pretty exceptional for a 2 hr flight."
Pros: "service, food, entertainment"
Cons: "seats, boarding process"
Pros: "The very best experience. The decor calming, great seats. "On board Chef " , great food. Staff very attentive, polite and always smiling. They exuded a joyful atmosphere and seemed like never sat down! This was the third leg of our long trip and they made it so enjoyable.. That is a lot as a passenger is quite tired and possibly irritable by this time. This was an Austrian Airline flight and we were really blown away.. I also give kudos to management for having staff that is so efficient, hardworking and yet so joyful!"
Cons: "Can't think of anything."
Pros: "Crew was friendly and capable."
Pros: "Yes, Very good"
Cons: "It's KLM. What else do you need to know."
Cons: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Pros: "Light snack and complementary wine"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Pros: "Face recognition was amazing"
Cons: "Too hot on plane"
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Cons: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Cons: "The streaming service didn’t work"
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Pros: "Good information and helpfil boarding."
Cons: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Pros: "Good flights. Good prices."
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."
Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pros: "Everything - Checkin, crew, food, entertainment"
Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Pros: "Crew service"
Cons: "Flight delayed."
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Pros: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Pros: "Very good flight, excellent service and good food."
Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "We love the flight all the way"
Pros: "KLM food and service are great"
Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Cons: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Pros: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Cons: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Pros: "Entertainment programs"
Cons: "New variety of food"
Pros: "Entertainment system failed repeatedly."
Cons: "Entertainment system failed repeatedly."
Pros: "Excellent service"
Cons: "No entertainment facilities"
Pros: "Had decent room space seats comfortable"
Cons: "My luggage could have arrived for a start"
Pros: "The crew was nice and the seat comfortable."
Cons: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Pros: "The airplane"
Pros: "Intranet meant I could watch movies on my iPad"
Cons: "Seats are very uncomfortable"
Cons: "The fligh Washington delay more than a hour"
Pros: "Good food and service"
Cons: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Pros: "Good selection of movies"
Pros: "Good selection of movies"
Cons: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Cons: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Pros: "On time."
Cons: "Did not seat together passengers, although booked and checked in at the same time."
Pros: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Cons: "Slight issue with headphone connection, was not the only passenger."
Pros: "Boarding this large plane went relatively quickly and orderly."
Cons: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Pros: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Cons: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Pros: "Absolutely everything perfect."
Cons: "Through my own fault I ordered a different seat instead of window seat. :)"
Pros: "The cabin crew were excellent"
Cons: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Pros: "The service was very professional."
Cons: "Everything went well."
Pros: "Priority boarding with kids"
Cons: "Nothing special just like easyJet ir Rayanair"
Cons: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Pros: "I would like to come on time each trip because I got two late time before with airfrance"
Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Pros: "Smoothness of flight and service"
Cons: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Pros: "Everything was very prefect and would love to fly again."
Pros: "Todo muy bien Volvería a viajar con ellos."
Pros: "Crew was nice and responsive"
Cons: "The overall experience is regular at best"
Pros: "Seat comfort in business class Professional and friendly crew"
Cons: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Cons: "There are always delays. Today it was that internet was down."
Cons: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Cons: "Business Passngers have to wait in the same bus to board the flight what is the point then...."
Pros: "Great crew"
Cons: "Food could be a bit better. White bread is unhealthy."
Pros: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Cons: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
Pros: "The flight crew and flights itself were great."
Cons: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Cons: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
Pros: "Other crew members were very polite to us, in particular a younger tall woman."
Cons: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Pros: "Crew are efficient and friendly."
Cons: "Very small plane."
Pros: "cookies were great"
Cons: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Pros: "Not much"
Cons: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Pros: "Super comfortable even in coach (upstairs). I was impressed with service and quantity and quality of food. Would be pleased to fly them again."
Cons: "Seat did not recline as much as normal aircraft."
Cons: "No screens or headphones on board, you had to download an app on your phone and use your own earphones to watch a very limited amount of films/tv shows. Very tight seats, not reclining enough. It was like being on a low cost flight but for 5 hours. Very uncomfortable."
Pros: "The flight was surprisingly empty compared to flying to Abu Dhabi. I had an entire row to myself. I was able to lay out and sleep peacefully without worrying about the traveler in front of me leaving their seat back. Highly recommend Etihad airways!"
Pros: "is nice flay"
Cons: "they are ok"
Pros: "Only cleanilyness inside the plane"
Cons: "Customer service at the checkin at the airport and also the service by the flight attendant inside the plane"
Cons: "The airplane broke from Abudabi to Delhi with 4 hrs delay."
Pros: "The crew"
Cons: "sea food"
Cons: "The main meal was ok but that was it. If you can't do food to a standard them dint do it at all. A piece of fruit would have been better"
Cons: "Flight was hot ac not working enough food was horrible."
Pros: "More legroom Crew was couteous"
Cons: "Poor quality food Old planes"
Pros: "The crew took care of their passengers' needs throughout the flight with plenty of food and drinks."
Cons: "My headphones or speaker did not work on my TV so I was unable to watch any movies. It was difficult to sleep as I was woken up to see if I wanted food or drink"
Pros: "Charging for devices at the seat, not too cramped."
Cons: "Out of DC, they weighed every carryon item both at check in and at the gate. I couldn’t fill my water bottle before boarding or I would have been overweight... I’ve never had an airline be so picky. And then they lost one of my bags - ironic given the precision about baggage weight."
Cons: "The smell inside the flight"
Pros: "Same as Above"
Cons: "Same as Above"
Pros: "MUTTON WAS EXCELLENT"
Cons: "SAME MOVIES BOTH FLIGHTS"
Pros: "The was very poor they even offer use a drink on the first flight waited 15 mins for a coke that was died when the Gabe it"
Pros: "Only I like the cabin crew. They were very nice and very friendly. This is the only thing I like about the Etihad Airways."
Cons: "More than 9 hour stay with no hotel & no food voucher before 16 hours flight . When I requested the customer service person he was very rude and with very bad attitude even the person was behind me he said the same thing. The food was very bad taste during the flight,coffee and tea had a very bad taste. Orange juice taste very bad too. No personal kit was given during the flight. Over all very bad experience. Please coney my comments to Etihad Airways."
Pros: "correct temprature flight crew was good food was good"
Pros: "Etithad was amazing gorgeous happy staff, plane was comfortable and food outstanding"
Cons: "I couldn't chose the Hindu meal when I booked ticket from Kayak and I had to suffer my entire journey not having food"
Pros: "Almost everything. Lovely staff....good seats.....plenty of recent movie options. Made 7 hours fly by!"
Pros: "The food, the entertainment, the fact that the airline staff could speak English and that some of them were actually helpful"
Cons: "The upkeep of the airline, some of the airline staff to treat all passengers as one as I noticed more than an unusual amount of passengers were favoured over one another. A minimum flight of 5 hours was served with just the one meal. We were served lunch at 930 am on one flight. The observations in economy aren't as important as business class. Only if we could all afford to travel on business class."
Pros: "Decent plane Decent food Decent service"
Cons: "Abu Dhabi Airport Is The worst! Going through the transit area is hell. The wall of people extended out of the hall and up the stairs. Shear hell"
Pros: "Cabin, boarding"
Cons: "Transit through Abu Dhabi is a pain"
Pros: "Everything from chek in in LA to the Arrival in Abothbi"
Pros: "I liked the speed of the journey"
Cons: "delayed flight passenger management of frustrated customers no compensation no apologies care of customers after long delay"
Pros: "Amazing food"
Cons: "The cabin crew never really heeds to your call sign requests. I clearly remember being in need of help but no one showed up for 45 mins starisght; I had to catch them when they were serving food."
Cons: "DO NOT under any circumstances miss an Etihad Airway flight. They'll make you pay twice the original price of your flight AND a $600 fee for missing your flight. WTF! Why must you pay $600 for missing a flight you ALREADY PAID for. I loved my first experience with Etihad but second time was not as pleasant."
Cons: "The toilet configuration is not good. It is cramped and the sink positioing makes It difficult to wash your teeth."
Pros: "Both of our flight were very comfortable. They gave us pillows, blankets and great food even in economy."
Cons: "The second flight took off quite a bit late but we did make up some of the time"
Pros: "Professional crew. Looking good"
Pros: "The Crew was responsive and attentive."
Cons: "The On Boarding process, a bit too many checks on the weight of Carry ons (7Kg)and Laptop Bag (5Kg), which was a big inconvenience and I never experienced with any other airlines and believe me I have flown on virtually every airline. The food options were limited and the crew ran out of food choices (Veg) fast."
Pros: "Very professional and accommodating crew on board. The Abu Dhabi lounge was large and looked very beautiful with it's appointments, but it was also packed with people (late time of day, I know), noisy with men pacing around shouting on their cell phone headsets, and I wasn't aware of the many services they had like the spa, no one informed me when I checked in. I understand this airport has a lot of business and first class travelers from all countries, but they need to better organize the lounge into designated "quiet areas" for people like me where cell phone use isn't permitted, family areas, where the kids can run around screaming unimpeded like they were, and also direct newcomers into areas where there are less passengers so you can find a place to sit & grab food without wandering around this cavernous place looking for a place of respite"
Cons: "The experience of transferring through the Abu Dhabi airport was a little hellish--very hot (I know it's the ME in summer), long lines, I was patted down in a cabin by a security office because of the underwires in my bra, which I was cool with, but my carry on luggage was kept outside the cabin area with my passport and money with people swarming through in lines. Not cool. I've probably never had an international transport experience like this, outside of Cuba where they pulled me aside and interrogated me by agents even though I had a visa and had documentation I was presenting at an education conference at the government state hotel, (and I'm Panamanian American, I speak Spanish, maybe that's why they though I was a scientist/spy). This airport definitely needs more basic staff and better organization. But I'd have to say this wasn't any worse-- other than the heat--- of any US or European transfer experience I've had in the last 10 years. Lounge staff in Abu Dhabi were kind of jerks compared to other airports, they were very stand offish (like they couldn't be bothered to help you, or maybe it was my Canadian/American accent)."
Pros: "attentive staff"
Cons: "Very cramped plane (for a 787 Dreamliner)... though I am a bigger fellow, it must be said. The window seat was almost unbearable."
Pros: "Staff was great. Food was good, not great, but better than every other airline."
Cons: "The guest services agent at Delhi when I checked in was very strict about having a through ticket at my destination which almost caused me to miss my flight. I had previously checked with the consolate at my destination and there was no such requirement. Upon arrival, there was no concern whatsoever about having a through ticket. I know she was just doing her job, but this caused a lot of unnecessary stress."
Pros: "Prices were cheap. Flight direct to Dublin."
Cons: "Seats are very hard. not a lot of padding. Food was very poor."
Pros: "Leg room"
Cons: "Boarding was chaotic Crew wss average in service"
Pros: "Easy transfer immigration and security check"
Pros: "Food and entertainment"
Cons: "Bad seats, bad legroom and very cramped isles"
Cons: "I called eitahd, very nice man told me they will arrange hotel but when we reached there they kept lingarinf ro provide hotel and at last they took us to co seleepibg area which was so horrible"
Cons: "Some of the crew was unfriendly and rude, this was a 15 hour flight and it was pretty miserable. There were not enough movies to keep us entertained for the whole flight, and this was one of 3 flights I took on this airline."
Cons: "Delayed departure, lost luggage"
Cons: "my suitcase plastic zipper was opened by someone in the ground staff at IGI Delhi and a few items were stolen. something needs to be done about this because I am sure other passengers are losing a lot more"
Cons: "No person travelling from New York received their luggage in New Delhi. After a frustrating wait in Abu Dhabi terminus for 24 hours to be subjected to another wait & search for luggage & eventually fill the displaced luggage forms was quite an ordeal. The only silver lining was that the luggage was eventually sent home after 72 hours. NEVER EVER RECOMMEND ETIHAD FOR TRAVELLING"
Pros: "I got sick, and I felt faint and and nauseous. When I told a member of the crew, he took me back to the galley and let me lie with oxygen until I felt better. The rest of the crew continued to check on me the rest of the flight."
Pros: "Crew wonderful.N"
Cons: "None for now."
Pros: "quick entry - but it was not a full flight!"
Pros: "The pilots gave details of flying conditions and landing conditions. Flight was smooth and on time"
Cons: "Lost my luggage"
Cons: "Could have been on time - 40 minutes late"
Pros: "Crew very friendly. Decent leg room in economy"
Cons: "no communication and a few apologies6"
Cons: "The staff at the check in at the front desk were not helpful. Some personnel do not even have the training how to handle the passengers who have already checked in and have the boarding pass with them and even not polite."
Pros: "Ability to prclear customs, that’s about it........."
Cons: "Going from Air Lingus to American Airlines - they were unable to coordinate our checked baggage. The AA gate agent had no idea what to do. Unsurprisingly, when we landed our bags did not. We are still waiting to see where they are and if we get them back. It seemed that even though we asked and were reassured several times, the team at AA was unable to deal with the luggage transfer"
Cons: "Could you refund me 50.00 as your price included bag price but when directed to book I had to add on bags for a further 50.00 and because of this they wouldn’t let me get on an earlier flight on my return email@example.com or 07799411994 for response"
Pros: "Fruebdjf, courteous and good food."
Pros: "The customer agents were helpful and just great"
Cons: "That out of 4 agents and the manager one simple agent wasn’t as nice"
Pros: "Food ok"
Cons: "No tv in headrest, also outlets didn’t work, almost lost my mind"
Pros: "Dinner was quite good. And yes, the seats were comfortable. But the aircraft was probably from the 90's"
Cons: "Entertainment system was really archaic ... No USB slot to charge phones ... Breakfast was ok ok ... not good."
Pros: "Only wish they would've put me on the direct flight"
Cons: "The transfer was a pain. Signage at Toronto Airport is non existent. I had to stop and ask people which way to go 3 times"
Pros: "Short smooth flight with unexpected food and drink service"
Pros: "Flight left almost on time and arrived on time. Crew was friendly."
Cons: "Wasn't able to select a seat ahead of time like with other airlines. Seat rows way too tight (even for a normal 130 lb person like me). No good movie options, very limited selection. Food pretty bad, but that's almost expected this day and age."
Pros: "Irish people are super nice at the airport, anywhere, as at the boarding The captain has a good sense of humor. Air Lingus both flights has good looking staff and they are nice."
Cons: "The Airlines is Ari Lingus not British Airways Air Lingus has extremely tiny seats for a 11 hours flight. The technology on the plane was very slow and poor. The flight attendants hardly ever brings you water or juices and alcohol is not free of charge for an intercontinental flight. We got took off late cause of the weather but we were all safe."
Pros: "Nice flight personnel."
Cons: "Not even free water on the plane for an international flight! Can it get any more basic!?"
Pros: "Seats were comfortable again."
Cons: "Crew seemed to be a little more aggressive and rude than last flight from BA."
Pros: "The flight attendants were great, helpful and polite. The food was delicious and there was planty leg room. A great airline to fly with and I'd highly recommend them."
Cons: "Nothing, all was great."
Pros: "Great staff, ultra professional"
Pros: "Finally getting to my destination 3 hours late."
Cons: "Issues with check-in, flight delayed multiple times, gate changes multiple times, non communication from attendants."
Cons: "Not the best airplane food I had, luckily I packed some snacks before leaving Düsseldorf"
Pros: "It was awesome how the windows are tinted and you can sometimes control it, and the new TV things on the back of every seat are truly amazing!"
Cons: "WHY is there no dairy free food?! I'm vegan but even for lactose intolerant people with more normal diets - there were absolutely no options! "meatballs and rice or pasta with a cheese sauce" - come ON! It's not that hard to make a vegetarian option that also happens to be dairy free!"
Cons: "The change of seats with the motove of keeping balance on the plane"
Pros: "Nothing. British Airways refused to help us"
Cons: "Took over two hours on the phone to try and get rebooked. Missed the last flight out of the night due to incompetence. British Airways desk check in staff was so rude, wouldn't even talk to us. Thank goodness for the helpful Air Canada grind crew in Toronto."
Cons: "the booking stated that it was Aer Lingus. I went to their counter in Terminal 1 and had to wait in two lines before being told that I was in the wrong terminal and I needed to go to the british airways counter to check in. This was a fail."
Pros: "This was a BA codeshare but operated by AerLingus,supposedly a 4* airline."
Cons: "So called 4*"
Pros: "On-time arrival"
Cons: "Seating was very packed"
Pros: "All staff were very helpful and polite"
Cons: "This flight was delayed. When it came to boarding my husband who needs special assistance was first taken to board first but then had to be brought back as refuelling was not done and was then last on board. When we arrived at Heathrow his special assistance was not there and we had to wait for about 10/15 minutes. It is stressful traveling with someone who needs help and even worse when there are delays. We were advised that we could leave the aircraft which we did but we were left waiting in an area without any toilets which is a problem for him"
Pros: "Good to have movies to pass time on lng flight."
Cons: "2 days prior to returnflight I called stating the at was not enough time to catch a flight transfer having to go thru tsa again . B A assurred me I was o.k. ..It was not. A person should not have to physically run and have stress of wait to get thru TSA then run again back,get on train to next plane.Other passengers then said "ou are why we are starting late". It was a transfer off a plane from Ireland not a traffic issue. BA SHOULD HAVE PUT ME ON A LATER FLIGHT. TO SEATTLE."
Cons: "They lost my luggage and they have wo"
Pros: "Luggage delayed."
Cons: "Both legs were late. Outgoing was significantly late. Surprise charge of 75 euros to check a bag. Almost as much as a seat."
Cons: "We were loaded onto a shuttle bus and then stood there (some sat, I could only stand...) for 10+ minutes until the last passenger arrived. Not sure what the airline could do differently there unless it's run a "late person shuttle," and from other passengers' remarks, this was unusual for this transfer."
Cons: "No food, and no entertainment. An older airplane"
Pros: "See above"
Cons: "See above"
Cons: "No complimentary drink or snack, how come?"
Pros: "My screen worked and there was a good selection of movies. I also had a window seat which was great. Any seat except the middle, is always great."
Cons: "No vegetarian options."
Cons: "Rude at check in. Late taking off."
Cons: "Wait for shower was more than one hour - really do you expect people with 10 hours to cone to lounge Food was minimal for breakfast and should take cue from their boston lounge"
Pros: "Aer Lengus is great. Complete contrast with the trip from the US to Heathrow with BA-D. That leg was horrible, one of top two worst over my 30+?years of traveling internationally Viva Aer Lengus comfort and customer relations, what a difference with BA-Disastrous customer support in Heathrow"
Cons: "Aer Lengus is great"
Pros: "Not much"
Cons: "1. BA said I couldn't get a seat before 24 hrs before. Then when I tried to get a seat assignment I was told (by email) to contact Aer Lingus. Aer Lingus said that I should have called before 24 hrs before, and that seats were now in control of the gate (this still 22 hrs before flight time). Total lack of coordination. 2. At check-in I was first told that my bag was too big for carry-on, although BA had accepted it. I shrunk it down. Then I was told it weighed too much at 15 kg. When I asked why BA accepted the weight I was told BA's weight limit was different. 3. Net net, if BA is "arranging" the flight through a code-share it should have responsibility for insuring I am treated like a BA customer. Aer Lingus' customer treatment leads much to be desired."
Pros: "swift boarding allowed for an earlier departure and arrival 30min ahead of scheduled time"
Cons: "I waited 30min at the priority check in queue while being first in line this whole time. There was only one counter open for normal check in and one for priority when I arrived and after 20min waiting, the priority counter closed completely and there was just one counter open remaining, with just 10-15min before the check in closed. We had to wait another 10min to be able to check in our luggage! On arrival, luggage took 45min to just start delivering, completely wiping out the 30min arrival ahead of schedule."
Pros: "Staff was pleasant."
Cons: "Website didn't work for online checkin. Flight only half full but somehow I was assigned to the coldest seat on the plane with an exit door obstructing legroom. Toilets were out of order and only one was available for most of an eight-hour flight. Airline charged for drinks. Food (chicken stew in a brown gravy?) was repellant. Entertainment choices dated and uninteresting. Luggage lost, with one agent available to slowly help more than 30 people. Luggage missing for over 24 hours. No response from airline. Enough."
Cons: "This was a connecting flight for us and was delayed causing us to miss our flight home from London to Los Angeles. There were no flights back to Los Angeles until the following morning (18 hours later). We had to stay in a hotel near the airport in the meantime. My boyfriend and I were forced to miss work an additional day causing stress and inconvenience to our lives."
Pros: "Staff was cheerful"
Pros: "The food was pretty good"
Cons: "The movie selection was really bad and not updated. They lost my luggage, but not only me, 10 more people luggage. And when we went to reclaim they didn't even have papers for all of us. Really unorganized"
Cons: "Terrible food, no option available online to order special meals, the restrooms were filthy and not looked after. We are never flying either British Airways or Aer Lingus in future. It was a big mistake !"
Airlines flying from Ireland to New Delhi have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ireland to New Delhi
Masks required on board, masks provided on flights from Ireland to New Delhi
Social distancing seating
Middle seats unavailable to book on flights from Ireland to New Delhi
Testing for antibodies, testing for symptoms for flights from Ireland to New Delhi
Waiving of change fees. Search flexible flights from Ireland to New Delhi