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Due to delayed flight we missed our connection flight to Amsterdam. Though Emirates have rebooked in next day's morning flight, to get the hotel voucher etc could have been improved. We have waited for nearly 2 hours to get the hotel arrangements. Even some Emirates officials were asking why hotel voucher was not provided at the embarking point. However the hotel and food was excellent.Due to lot of flight disruptions huge crowds were present in front of Dubai connect as everybody was asked to contact Dubai connect office. Some better arrangments are to be thought of

Old flight not worth in economy. Even food was terrible

It took almost 4 hours to collect the luggage from the belt in Lagos. Really pathetic. Flight attendents from Dubai to Lagos were very busy and were not responding at all.

Worst kayak is worst ill never ever use kayak ever again !!

It went well except at delhi airport they told me that my flight is canceled and only after talking to manager they were able to find seats for me and my wife

Seat did not recline at all, wi-FI did not work at all. Those are both very unfortunate for a 14 hour flight. Crew and food was of course very nice as always.

Food was great. More vegetarian options on menu would be great!

Warm staff, very responsive service. Well furnished cabin and comfortable seat and amenities. Excellent onboard wifi connection and very large comfortable restrooms.

The 2 sockets near me didjt work i had my phone by end of the flight on low bat and had issues to book uber thereafter Electrical sockets should work if emirates does not allow batteries Baggage claim in zurich took very long

Flight never took off. Boarded after multiple 30 minutes interval delays for hours.. then after an hour onboard, captain announce cancellation and back on the bus to the terminal with no information and everyone to fend for self.. Emirates did absolutely nothing to communicate either electronically or announcement. It’s unprecedented I know with the flood but lack of communication creates anxiety and extra pain for staff. Emirates should do better.. no supervisors monitoring floor and passengers abusing them which isn’t right but should Have had supervisors monitoring

Checking in and crew were great. Seats in front of you in economy recline so much that you can't get out of your seat. I guess thats why its economy....

I liked the flight experience. I don't like the leg room.

There was no entertainment on the plane no screen to watch anything from Zurich to LAX boarding was slow and very unorganized. as a result there was delayed I bouught in flight internet and it did not even worked after 10 minutes. no crew helped . I would like to get a refund on that. crew was not friendly

Flight was on time. Could have been a little more comfortable. Baby cried all night.

Easy check in The flight was a bit delayed but the crew and flight were excellent

Aircraft itself was ancient, and seat hardware was also very old and worn. Universal outlets puzzlingly only worked for Swiss outlet style. Some flight attendants were helpful and friendly, others were cold and distant. The boarding process was a mess. On the other hand, the food was excellent - best airline food I've ever had.

The chicken on the flight Boston to Zurich wasn’t very good. It was bland passable. Too much sugar in the Cole slaw. Cabbage is an amazing veg and can be much more crisp and alive. Flight attendants were Wonderful! Seats were a bit beat up but okay. In economy it was tight when the person in front learned back the screen became too close.

On time and my bag made it. My parents on British Air had their bag held/lost at LHR, so Swiss definitely won that contest.

One would expect far better service and quality of seats from Swiss. The crew was super cold at best. My wife and I are both Star Alliance gold members and none of them even bothered to come and acknowledge our status and make us feel special. Seat is in need of a major overhaul. It’s simply outdated and the TV screen is far too small. Food and drinks selection was very sub par.

Everything was on time and efficient - expected from a Swiss crew. But the entertainment system was pretty bad - the display was old. Food was pretty bad and a couple of times they started serving drinks and then just skipped past my row (and likely several others)

Very poor service, will never travel through saudia airline also worst experience at jeddah airport, all the people act like very racist even we belong from a same religion but they don't have any humanity. Very big language barrier no one speak proper English so they don't understand us very poor service. I was traveling with family and with infant they give us very hard time. No one like to answer a question and there attitude is extremely no welcoming. Not recommended specifically jeddah airport and their services and staff. Will never take layover or any flight through jeddah. Thank you

They destroyed my baby’s stroller and the seats was broken

Overall a great experience, no movies were available. Bags were delivered a bit late. Seat controls were not working well. I couldn't make my bed fully flat.

It is almost 7 hours journey ,you should have provided with TV entertainment and mobile charging

I think the staff was short. Being Vegan, I ordered a custom meal. The meal was not provided both two ways. I assume they forgot. They were short on staff. It was taking for ever to provide service. people were getting restless.

It’s very tiring journey with only 3 seats in a row and not good for family of four. Online checkin don’t work and unable to select the seats while going.

Make the food options available, than running out even before mid way through the service.

The seats’ reclined like premium economy seats, ie, not much.. but leg space was a lot l, so it did not feel cramped. Crew was very friendly and helpful.

Since it leaves at 2:00am you sleep through most of it.

Behaviour of the staff very unprofessional. Choice of accepting Tea and coffee was only at the time of recieving meal. I requested if I can have tea later. Response I got was" I am going to sleep after serving food, either take it or will not be served letter". Few hours later I saw many passengers getting to kitchen and getting a cup of tea.

I was mislead in the booking thinking I was purchasing via kayak however underpricer was the ticket vendor and I did not have access to seat selection, wifi or the lounge at the airport with my business class ticket for this reason. I did know know these issues were going to occur when I bought the ticket, I was very displeased

Over all good experience. Cabin crew should have been more attentive and the food quality should improve.

Crew from ground is great but the aircraft is small and last 3 rows luggage section was occupied by crew so no space for travelers. Food was OK

From Chennai to abu dabhi Abudabhi to Chicago Both flights are good , good service too

Air hostesses were great. Food was good. Flat bed is not that flat or comfortable.

Seats were very comfortable and the staff too was very friendly.

Flight got canceled due to Middle East conflict. Just fly hasn’t refunded me the money

Business class ticket should include lounge access and seat selection. The food quality and varieties should be more. It was surpirise that no dessert was offered.

It was great! Kept the time. Provided what was promised

It was mediocre. Honestly, the flight was late but that didn’t bother me as I had plenty of time. The only thing that bothered me is that the crew never asked to make the beds for us in business class. Maybe the crew was exhausted and that just didn’t occur to them.

I do not have any issue after travelling but not able to return back to Newyork because my flight is cancelled. Requested to refund my full amount.

Are you KIDDING RIGHT NOW?!? SENDING OUT SURVEYS FOR CANCELED FLIGHTS IN A CONFLICT ZONE?!? ARE YOU FEELING OK???

Food is terrible, service is not good. Staff were not personable and rushed food service.

Boarding /lounge :Chaotic boarding , business /first class had a dedicated line but it was upto to the passenger to figure out and use those lines .Oasis lounge is clean but tiny so it felt over crowded . Neither the food nor amenities felt business/first class . Cabin and tech : 2-2-2 configuration needs to go . Leg space is cramped , headsets didn’t work . WIFI does exist or didn’t work on the entire 20 hour journey . Food and crew : Preordered “Hindu Non vegetarian” meal , crew was clueless , they didn’t even bother to ask if they weren’t sure what that meant . Served mediocre vegetarian food though menu had chicken /lamb options . In short , worst business class experience of all the airlines I flew to date . Not sure if there is one area they compete in let alone excel … avoid if you can .

Everything was good and no points to complain. Food is always a tricky concept. Sometimes you like it and sometimes you don’t. Food was redundant from Kuwait City to NY-JFK.

Comfortable seats. Be aware there is no alcohol on this airline.

Seats were comfortable. Be aware there is no alcohol on this airline.

Every thing was very food except the meal. It was a sandwich of something like a beef kebab. It was really bad in terms of hardness as well as taste. We were a family of 7 persons non of us could eat it his sandwich. Cake was good.

It was very nice flight only suggestions to upload recent videos and English subtitles. Thanks

Not much on entertainment, food was good but not delicious, flight was on time