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Pros: Service and flight was excellent

Cons: They were great

Pros: Clean plane. Pleasant crew

Cons: There was a mechanical failure that wasn’t caught at preflight and made us anxious about dependability of the aircraft Also resulted in an hour and half delay for departure

Pros: Seat uncomfortable. I am an elite flier and was put in an n uncomfortable middle seat with no choice.

Cons: Seat should with choice.

Cons: Leg room

Pros: The 2 flight attendants who continued to work this flight were amazing. The gate agent in Phoenix was also great.

Cons: 7 hour delay initially because of a mechanical problem, but massively exacerbated by an inability to find crew. Disappointing....

Pros: We were given sandwiches and drinks when our flight was delayed.

Cons: We boarded our flight and then told there are maintenance problems. Our flight was delayed 4 hours.

Cons: The landing was very rough from Nashville to Dallas

Pros: I believe American forgot what customer service are. Their staff located at the airport is plain ignorant and could care less about helping you. They answered my questions, as if they were doing me a favor. Flight crew was professional, but cold. No one greeted us, as we boarded the plane.

Cons: American should remember that people who board their planes are actually their customers!

Cons: Seat space

Pros: The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence.

Pros: The 2 flight attendants who continued to work this flight were amazing. The gate agent in Phoenix was also great.

Cons: 7 hour delay initially because of a mechanical problem, but massively exacerbated by an inability to find crew. Disappointing....

Cons: The landing was very rough from Nashville to Dallas