Pros: The best customer service of any car rental agency I have ever used.
3 Feb 2016
Pros: Employees were great. Took the time I needed to work with me.
Cons: THAT I COULDNT USE A DEBIT CARD.
24 Apr 2016
Pros: Easy to find, close to Train Station in New Haven Connecticut. Great customer service and easy on/off I-95.
Cons: Somewhat limited hours on weekends, but workable.
26 Apr 2016
Beat up car
Pros: I dont understand how a Nissan with 30000 miles can drive so poorly. The engine sounded like it was screaming when the car went above 40 mph.
25 Jul 2016
Pros: + customer service was really nice at the location
Cons: - they were only open until 2pm on Sunday
- they pushed too hard for me to get the rental insurance
- they don't have a local phone number, and you can't reach a human on the 800 number.
8 Aug 2016
Poor drop-off location
Pros: They had a bathroom in the office
Cons: There was only a tiny little sign in the front door that said Alamo. I never would have known that this was the drop-off location if Waze had not directed me here. No signage indicating where to leave the car. Improvement needed.
11 Aug 2016
Pros: I rented the cheapest car possible, some Eco or whatever. Got a free upgrade to a Jeep Renegade. That was awesome.
Everything else was great, too. Friendly staff and quick service.
16 Aug 2016
Pros: Pretty much everything down to the manager who helped us very helpful and pleasant
Cons: Only thing the smell from previous user very stagnant order the manager did spray before we got in but smell lingered on for duration of time we had it
10 Oct 2016
Amazing deal; fantastic customer service
Pros: Eryk the manager was super friendly, efficient, and helpful. He gave me a brand new Elantra for $34/day. He also suggested a great orchard for the long weekend. I will definitely go back to Alamo.
Cons: Everything was great; no complaints. I would highly recommend this place to anyone.
Painless, pleasant, pick up, and trip. No complain
Pros: The ease of the whole experience.
16 Dec 2015
Point of drop off
Pros: The point of drop off was fantastic. Very friendly and the folks even offered to drive me to my hotel. Much appreciated after a stressful day of travel.
28 Dec 2015
Pros: Car was perfect for our needs - nothing fancy.
Price was way cheaper than if we had rented in NYC
Cons: The Hertz staff was VERY pressur-y in trying to get us to sign up for their coverage plan even though we were already covered.
10 Oct 2016
Pros: it was a clean car.
the staff was so kind and gave me good explaination.
Cons: Brake system was almost out of order, when I was on the way of my traveling. It was dangerous situation. So, I had to return toward Hertz. rent car. after all, my schdule was so mixed up. I wish that Hertz have to repair and ready all mechanic issue well including brake system.
17 Jan 2017
Pros: We were unable to rent a car as I didn't have a major credit card. I assumed I could pay for the car using the card provided.
8 Feb 2017
Cons: You shouldn't be able to make a booking for the exact time the place closes. I made a booking for 1pm. Was running 10 min late, called and they had closed. Trying to get my money back. Had to book through a different company.
3 Mar 2017
Cons: Car was not clean and smelled stale. Gas tank was not full, even though rental agent said it was and noted on agreements. Called to see if I could pick up early and was told yes, however when I got to the rental location 2 hour ahead if pickup reservation was told would cost me $40 for extra hour if I didn't return same time poor service.
8 Mar 2017
Slow, but mostly functional
Pros: They had a car available on an hour's notice.
Cons: Maintenance in the parking lot brought this site to its knees, slowing down the in-and-out of vehicles to a crawl.
Rep that handled my reservation had no hustle and was disconnected during conversation. I'm not asking for much, but if you aren't speedy OR personable, why do you have a customer service job?
Rep was looking right at damage on the car, but didn't annotate it until I pointed it out.
15 Mar 2017
Great Customer Service
Pros: Our rental car was not ready when we got there. So they gave us an upgrade for the same price as our original rental.
Cons: Over the phone Customer Service could be better.
19 Mar 2017
Cons: I bought insurance and the rental car through Kayak, and after I made the purchase I received two emails, telling me that the insurance was not through the car rental company (Hertz) but through a third party (Allianz). When I got to Hertz, I was told that the insurance did not cover liability (only collision) so I had to pay an extra $17/d for full coverage. Essentially, the Allianz insurance that I paid for was a) not what was advertised and b) useless in Hertz's view. Coupled with the snowstorm (no one's fault of course) it pretty much ruined my trip.
Pros: Really friendly and trustworhty customer service ion George Street in New Haven CT.
1 Oct 2016
great experience other than the operating hours
Cons: I wish the pick up at the train station was open later than 7 PM. I had to take cab to the New Haven airport to get car.
27 Jan 2017
Car reeked of smoke and there was no after-hours k
Pros: Cheaper than other options in New Haven
Cons: The car was not clean and reeked of cigarette smoke. Check engine light was on. When I returned it the airport was closed and there was no apparent place to drop the keys.
3 Apr 2017
Pros: The two gentlemen were very nice
20 Jun 2017
Be Careful What You Read
Cons: The rate on our car was nearly $500 for 4 nights. It was a Toyota Corolla that wasn't in all that good of shape. I made a mistake, and was looking at rates for $250 for the same period from Budget, but the location was off-premise and away from the airport. I feel burned on this one and will not be doing business with Budget again.
6 Jan 2016
Pros: The custumer service was good, quick pickup and quick return, the car condition and the prices was excellent!
Cons: The car insurance was expensive!
25 Apr 2016
Pros: I was running late due to train issues and they waited 30 minuted for me after they closed.
26 Jul 2016
Cons: The car wasn't ready when we got there and the person working there said he didn't have to honor the budget rental. He also said we needed to just wait until a car becomes available. When I asked him how long do we have to wait for. He said 10 mins, 1 hour, 2 hours who knows. Yep, this actually happened. Really bad customer service.
21 Nov 2016
Pros: I liked the friendliness of the staff when picking up the car. Also the price was pretty good.
Cons: The car made a weird sound the whole time I was driving it. Also, the return staff when we arrived was awful. It was snowing so we were going to be a couple minutes late returning the car. When we called to ask if this was okay, because we had to get gas, the woman who picked up the phone was awful. She was so mean, so unhelpful and an all around grouch. We ended up returning the car with half a tank of gas because we were nervous the place would be closed. We were charged $9.90 a gallon because this woman had no heart or patience.
12 Dec 2016
Best rental situation experience
Pros: Clean car timely service very wonderful and polite employees
Pros: Despite having a resevervation and phoning ahead, no car was available. The representative behind the desk was both rude and worthless. Thankfully Budget had a kiosk next to the Avis, and we rented through them.
20 Jul 2017
Cons: I was only one hour late to return it because of the traffic jam. They charge me another day's fee!!!
29 Aug 2017
Didn't have car I reserved
Pros: The agent attempted to upgrade the vehicle type because they didn't have any standard size cars to an SUV. He also offered to let me go to another Avis and pick up the correct vehicle type
Cons: They didn't have the type of car I reserved and they originally tried to give me an older compact vehicle. I didn't want an SUV because we were traveling a long distance.
17 Sep 2017
The place is no longer there!
Cons: The rental doesn't exist any more.. There is a construction site instead...
Pros: I like that this time the agent was straight forward with us when we got the car. The car also reported low tire pressure about 3 days in, probably due to the sudden drop in temperature. The agent at Enterprise put some air in and cleared the message.
Cons: Due to inclement weather, the whole city was under traveling ban and parking ban on the day I was supposed to drop off the car (Tue 3/14/2017). Thus, I called 1 day prior (3/13/2017) when they issued the ban to check if Enterprise would be open at all (I suspected not), and if they weren't open how could I drop off the car on the scheduled date. They said they would charge me an extra day despite the fact that over that day, nobody would be able to rent that car anyway, so they're not suffering from any extra revenue loss. So much for "treating customers like family in a corporate world." It is all about them making money...
19 Nov 2016
Cons: The cars were not available when we arrived and they said it would take "at least another hour." We had to switch companies and it cost us several hundred dollars more. It was a terrible experience.