Cons: Very difficult to get to Milan office, series of one way street, no place to park, stuck in Milan traffic jam for 2 hrs, therefore ,returning the car 1/2 hour late, charged me 100EUROS. Never rent with AVIS again!
1 May 2016
Cons: I asked for a Mercedes E class but after I arrive there they told me that I need two different credit cards I had two mastercards but they said they need a visa or american express after that I had to take anither car which not luxurious car with a reallly high rate for two days because they said I need to make it full waranty to get a Car
17 Sep 2016
Pros: The staff was very friendly and kind
Cons: I ordered a Bmw small-medium car, it wasn't there. I had no opinion but to upgrade the car and to pay more than I planned.
9 Jan 2017
Pros: Everything ok.
Cons: Total coverage: at AVIS and HERTZ is really too expensive, above all in comparison with other rentals.
15 Apr 2017
Cons: They Ceized the opportunity to charge us double the rate than the hat we had reserve through internet.
12 Sep 2016
Harder than it should be
Pros: Final car was fine. Tough road to get there however.
Cons: Went through multiple cars to arrive at the one we kept. None were clean or what I paid for before that. Also was charged more than quoted on Kayak.
8 Dec 2016
Exactly what you would expect!
Pros: Simple check-in process. Even easier drop off! Staff is friendly and very helpful.
25 May 2017
Cons: The agent didn't understand English sufficiently to give us a less expensive car.
23 May 2017
Cons: Late too much late
8 Jul 2017
Cons: They gave me a crappy car "fiat panda" they overcharged me with insurances coverage, the car had a bad tire that run flat after a day and obviously their insurance "don't cover tires", they want me to pay 400€ for it! Avis never again!
Cons: When I returned my car he inspected it over and when I checked the car in he inspected it over and over till he finally found two very small scratches underneath the front bumper. They were probably there when I originally rented they were so small and barely noticeable. He charged me €165 for these two small scratches. When you rent your car assume any defect you can fine will be charge toward you.
19 Sep 2017
Did not exist in airport.
Cons: Dollar did not exist in this airport.
11 Oct 2017
Pros: They gave us an upgrade.
Cons: Dollar shares employees with Hertz at the Linante airport. Directions to the rental spaces to get the car were terrible. Never saw a green bridge to cross over! Most importantly,the car's rear bumper was literally duck taped onto the car! The employee at the lot was nowhere to be found. Went back to the rental desk. The clerk came out to look for herself and then said that no one had checked the car that had been returned in the morning. Really? No one checked by 2pm? They had no other car supposedly. Fortunately, my husband is a Hertz Gold member and she provided a Hertz car and an upgrade. The whole process took 90 minutes. Terrible experience.
12 Jan 2017
Good but over priced.
Pros: Good but overpriced.
Cons: Fuel Tank was not full, There were many damages reported at the time of pickup, which they did not disclose. So I had to spend another 20 minutes to let them know and get it vouched before I start my journey. Also there was no clarity in small levies charged over and above the contract value.
17 Sep 2017
Pros: car was new
Cons: car was not clean
5 Sep 2016
Pros: Easy access from the airport, car was clean and as discussed, the staff was helpful with our needs
25 Feb 2017
It was terrible -- WAY WAY OVERCROWDED. Dollar is
Cons: The wait was about 90 MINUTES! I am not joking....so I left after 30 minutes and rented from National.
3 Apr 2017
Advertised price is NOT what you pay!
Cons: It would be more honest to include items like VAT and "other fees" that are charged by rental companies so consumer could make more accurate price comparisons. We paid almost twice the advertised price advertised on Kayak. Not happy customers.
10 May 2017
Slow check out
Pros: Easy to find the car and get out of the airport once I had my contract
Cons: Waited over an hour to get to an agent to check in and get my car. Way to few agents for the number of people renting cars. Completely unacceptable
3 Oct 2017
Off to a terribly slow start but Good overall.
Pros: The price was great, the car (Fiat 500) was perfect for a road trip in Italy and it was a great drive.
Cons: It's terribly complicated to pick up a car at Malpensa airport in Milan. It seemed like every car rental desk had everyone waiting 2 hours to be served. I think Hertz is particularly worse because they only have one desk with a handful or less of agents serving Hertz, Dollar & Thrifty rentals. First, it's not easy to see the signs that Dollar rentals can be picked up at Hertz. I lost a 1/2 hour just trying to figure out where to go to get my Dollar rental. Second, the wait was 2 hours...really 2 full hours on the morning I arrived.
It does not help that Kayak's instructions say that Dollar is "outside of the airport" which is not true. It's with all the other car rentals right in Terminal 1.
Cons: They would not accept a debit card or American Express and therefore refused my family a vehicle even though we had paid using one of the cars. Holidayautos then refused a refund; terrible customer service. I have hired cars in many places without problems but Italy has been the only place to have such bizarre rules