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Pros: "I like each part of service"

Pros: "Food"
Cons: "More leg space"

Pros: "Excellent on time flights"
Cons: "Food quality was bad. We had pre-ordered Hindu Indian meals and the food was anything but Indian."

Pros: "Flight from Mumbai to Doha - bit cramped legroom in economy. Food and comfort could improve."

Pros: "Service was good"
Cons: "It was stated that they allow bagpack and carryon luggage but they allowed only one"

Cons: "It would be great if they could relocate the underseat mystery boxes."

Pros: "Flight was on time. Boarding was smooth."
Cons: "Long line at the immigration counter in US"

Cons: "Did not give families priority boarding in Mumbai"

Pros: "The airplane staff was great"
Cons: "The ticketing counter staff at mumbai were unenthusiastic and almost dismissive"

Cons: "Best service"

Cons: "My flight got canceled but nobody responded from flyus.com"

Pros: "The aircraft was comfortable and the electronic amenities were decent and needs improvement"
Cons: "Free WiFi and Dancing boys"

Pros: "Crew was great, but food I like more like Emirates."
Cons: "No headphones and was not possible to watch movie."

Pros: "Nothing to like on that flight."
Cons: "Very poor customer service, Qatar Airways should be ashamed of providing worst than third world kind service in the Doha - Dhaka route."

Cons: "Great"

Cons: "Crew needs more booster, perhaps? so they can share some smiles and warm gestures like what we experienced during flight from Singapore to Doha. Ability to choose kids' meal 24 hours before flight. we don't know the avail menu, hence we ordered on outbound only, unable to change afterwards."

Cons: "More refreshments"

Pros: "The crew was excellent. The seat was reasonably comfortable. Boarding process was very orderly and smooth."

Pros: "Crew was not this great on my Flight from Doha to IAD. My pre ordered food was not given on time and they missed it. I was given cold food. The flight attendant ignored to offer Drinks and they didn't give the Custom Forms too. I have to ask everything and THE overall service was awful"
Cons: "Flight attendants should care the passengers and provide the best service. Otherwise there is no use paying expensive flight tickets and travelling on Qatar"

Pros: "Seat was comfortable and leg room was pretty decent in economy class when compared to other airlines"
Cons: "Extra leg room, little bigger seats"

Cons: "Our flight was delayed from Hyderabad to Doha and they did not allow us to board the flight as connecting flight from Doha to Dallas would have been left. They did not have seats for next day , the earliest we could go was 2 days later. They did not apologize or compensate for delay."

Pros: "service attitude"

Pros: "Nothing"
Cons: "The food was not served well. There were no snacks on the flight. The service was not even prompt. If I request for juice/water it was served to me after 30-40 minutes . I was travelling with a baby and the staff was not even considerate about it and attending fast. I requested for a mineral water bottle as I ran out of baby water for making milk for the baby and the staff was so reluctant and told "they are done" and just left.I am really dissapointed with this. I doubt if I would travel with qatar again"

Pros: "Nothing"

Cons: "i did not like the baggage policy for cabin baggage, where i am not allowed to carry my personal item and a carry on separately."

Pros: "The groynd services in US and Doha are excellent and quick. The check in process in India is very slow"
Cons: "Our first time traveling on Qatar. Will definitely love to travel again if the fares are reasonable."

Cons: "My baggage was lost!"

Pros: "It arrived on Time."
Cons: "Entertainment system was broken and had to be restarted a couple of times before It crashed completely. Food sucked."

Pros: "Qatar has the best crews. The 777-300 is the most comfortable aircraft I've ever flown on, and I'm always in the cheap seats. Plenty of food."
Cons: "Some of the food dishes weren't appealing to me. But I get that trying to please everyone with everything on diverse international flights is impossible."

Cons: "All entertainment units were off."

Cons: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"

Pros: "Good movies, Comfortable seats"
Cons: "Food could be better."

Pros: "It was really good, crew helped a lot me n my baby, it was not difficult to travel alone with my baby"

Cons: "Na"

Pros: "Boarding was orderly and tinely. Seats were confortable."
Cons: "No internet on-board and terrible food."

Pros: "Excellent flight , seats, food"

Pros: "the attendants were always on top of things. One of best overall flights ever."

Pros: "Everything"
Cons: "nothing"

Pros: "the room on the plane, the food, the service was all great ! I was worried about the international flight but Qatar made it a great experience!!!"
Cons: "I can't think of anything that was negitive"

Pros: "Ease of boarding process,"
Cons: "Food while going to Hyderabad. Unfortunately, we have ordered Lacto Veg thinking they will provide milk etc. That food was horrible"

Pros: "Hospitality, boarding process"
Cons: "Food was slightly undercooked (chicken). Should have better process to check for that"

Cons: "Lack of internet access is not acceptable during long flights."

Pros: "Could not be more impressed with the airline, absolutely would recommend to anyone!"

Cons: "Flight was advertised on kayak as having wifi and electrical outlets for devices and did not have either."

Cons: "in flight entertainment interface can be improved to be more user friendly."

Cons: "Food is not fresh and seats are not comfortable. Very little leg room."

Pros: "Not much"
Cons: "One of bags was missing and I came to know this only after waiting until the last bag. The staff knew that my bag did not make it out of Doha. It would have been nice if I was informed as soon as I landed so I did not have to wait for an hour unnecessarily. And the paperwork to report the missing baggage was totally Chaotic. Whoever barged to the counter and was aggressive got priority and taking down the details and giving us a receipt. This is probably my 5 or 6 flight in Qatar and it seems that you guys are slipping up as Emirates had done. Hope you don't."

Pros: "Wonderful staff, service, food and comfort."

Cons: "No lie flat seats."

Pros: "Airbus 380. Wider seats. Excellent service."
Cons: "Long journey."

Pros: "Great service and friendly staff"
Cons: "Did not get a choice to add stay in Dubai."

Pros: "The crew were nice, entertainment was very good"
Cons: "The Delhi staff were very rude, the baggage allowance was inconsistent in terms of inbound and outbound flights, was excessively charged!"

Pros: "Excellent 10"
Cons: "Good 8"

Pros: "It was comfortable"

Pros: "We loved everything about this flight. It was comfortable, crew was nice and very helpful. Food served was delicious."

Pros: "Crew was nice,food was good"
Cons: "I was not able to check-in online,it gave me the option but then it would say I can't check in online I was given what ever seats knowing before I left America I had all ready made a selection of my seats online they had given me the option so when I get to check in they couldn't find my online check in.....very disappointed if Emirates know they can't keep that promise then don't give me an option to pick."

Cons: "Terrible - my wife was stranded at the airport because of carelessness from Kayak/Vyama and lack of issue resolution capability of Emirates customer service staff! We (me and my wife) booked return tickets on Emirates through Vyama. The flight to the destination was good but I had to cancel my flight back to US because of another business trip. I specifically asked the customer service rep to ensure no changes to my wife's reservation and he acknowledged. To terrible surprise came when my wife was at Emirates counter to pick up her boarding pass and the staff denied it because her reservation was upgraded to Business class but with a huge incremental cost that she needs to pay from her pocket. We are still not sure why and how that happened but looks like someone at Vyama or Emirates dropped the ball and she had to go through both mental and physical agony that lasted through the night and without any resolution. She was told to call different Emirates customer service numbers that no one picked and the whole thing was managed by Emirates front desk staff with utmost unprofessionalism and with a clear issue resolution. After being jostled around for good 3-4 hours, she finally gave up and had to book a next day flight through United where the cost was still a fraction of what she was being asked to pay for the "Business upgrade". This has been such a terrible experience and I hope that there is some action taken from this review."

Cons: "The travels send me a credit card authorisation an hour after I booked the payments was done while I booked and the deadline was 4hr after travels send me that mail. it was midnight so the next day my booking was cancelled by the travels."

Cons: "I had selected window seats for my wife and myself when I bought the tickets 4 weeks ago When I went to checkin, I found that we were assigned different seats in the middle sections and they were not even together Food: When my turn came to be served food, I was told that my Food selection was finished. Sorry. I refused to accept, then the stewardess vanished for half an hour...came back with requested selection: COLD; she seemed to imply doing me a favor saying that it was the LAST one!!"

Pros: "Food, crew , entertainment are excellent."
Cons: "The boarding is a little longer than normal"

Pros: "Nada"
Cons: "Charged me 30 for allegedly overweight suitcase. The they proceed to lose it."

Cons: "Food has declined significantly over the past few years"

Pros: "Nothing"
Cons: "Customer service. My spouse was very sick we couldn't go and they wouldn't help us"

Pros: "Punctuality"
Cons: "The food, leg space, the drink, and more hospitality, specially towards the aged people like us."

Pros: "Entertainment was awesome. Lots of new movies"
Cons: "Flight was 1 hr delay and we missed our connection flight. That was the most frustrating from the trip. Crew and aircraft was okay nothing special like I expected."

Pros: "Best economy airline experience I’ve had in years"
Cons: "If they could have offered neck rubs (jokingly)"

Cons: "The boarding process needs improvement. The crew should be more friendly. And, there needs to be more movies and TV shows."

Pros: "no"
Cons: "food was average"

Cons: "Staff service was not good"

Pros: "For other people it seemed to work."

Cons: "Noise at the back of business Entertainment system did not work properly"

Cons: "Seats are uncomfortable and crew uninterested"

Pros: "Entertainment via onboard tv is really good and keep you busy during even the longest flight"
Cons: "Crew was not as hospitalitable as they have been. Seems a lot of their crew was flying back and caused them to not be as prompt with regular passengers. They ran out of certain selections quickly."

Pros: "The food was very delecious and the crew was very friendly."
Cons: "Staying seeting with no chance to raise my leg was not comfortable."

Pros: "The relaxed environment and the crew are amazing"
Cons: "There is always some passengers that drink a bit more than they should but.... there is nothing we can do with it"

Pros: "entertainment, legroom"
Cons: "unacceptably atrocious customer service by crew at checkin. i was starting to think i accidentally got a wizzair ticket instead of emirates. shockingly poor manners."

Pros: "Nothing"
Cons: "I have traveled extensively but I have never seen a staff more rude than Emirates. I had a connecting flight at Dubai Airport and there was 8 hours waiting time. At the gate I was connecting for Islamabad, there was not a single seating arrangement. When I complained about it to emirates desk, the staff was extremely rude. Such arrogance and an attitude that you instantly abhor. In my opinion, these Emirates people are most racist people in the world. The way they treat passengers from developing countries is vile. Even onboard, they treat 'white' passengers much differently than they would for a brown skin. I would never fly Emirates again. I plan to write against them in some leading newspaper for being racist. If people like us stay quiet and injustice and humiliating attitude they have against us, we will continue to suffer. I can pay a higher price for any other airline but I decline to ever fly with Emirates at the expense of my dignity."

Cons: "Entertainment was not up to date."

Pros: "No commutation no help for transit"
Cons: "I am a women no help first time fling with them"

Pros: "Service on time nice attendants clean plane modern"

Pros: "Smooth ride, decent food, good entertainment."
Cons: "Long periods without in cabin service, people had to repeatedly ask for water or get up to get water. Boarding Gates were totally secluded from the shops and restaurants of Dubai airport."

Pros: "Custom meal. Avml."
Cons: "Not very tasty."

Pros: "The overall experience was good."
Cons: "The non-veg food option was limited to a prawn dish only which may not be a good option for all. Should have a chicken or goat meat alternative."

Pros: "Entertainment system is very good. Crew was marvelous"

Pros: "Overall the flight was good. The crew was very helpful. Food and service was excellent."
Cons: "Long flight."

Cons: "Flight was 15 hours long. Vegetarian food is not provided. We were unable to select food options online before boarding."

Pros: "very comprehensive entertainment system"
Cons: "Food quality was a letdown. Crew was very rushed with meal service and did not return to offer drinks once meal service concluded. No ammenity pack for a business flight."

Pros: "Onboard crew- Bliss was the name of the crew member on board. Efficient and a joyful personality to engage. He connected , talked and responded warmly and efficiently."
Cons: "Checking in at the airport- the staff person who I dealt with was combative and inflexible. I had to ask the manager to mediate till the matter was resolved. As frequent travelers, I am aware rules change and am willing to comply. Being told my hand baggage had to be checked in and I cannot redistribute the weight or put things into my checking bags that were yet to be tagged was unreasonable. Started my trip on a negative note which was avoidable. I have found the training crew get and the ground staff get are disparate. As efficient as the onboard crew are, the ground staff in DXB and now NYC do not match up."

Pros: "Everything"
Cons: "Nothing"

Pros: "Good"

Pros: "I appreciated the attention to detail along with the entertainment. The Salmon was great along with the refreshments."

Pros: "I liked the professionalism each staff displayed at every interaction, and the genuine friendly demeanor as well. Staff appeared to truly like being service providers. From the very beginning of the flight when I was delayed in getting on board due to my poor orientation in the early morning staff was very courteous"
Cons: "There is nothing I have to report negatively. I flew for a 32 hour period from Windhoek to Ft. Lauderdale and arrived feeling refreshed. As we say in Kentucky. I was "fat and happy.""

Pros: "The entire service was amazing from the flight attendants to the food, very amazing!"
Cons: "Everything was awesome!"

Pros: "The service was excellent. Plane comfort make the flight a pleasent one and less tiring."

Cons: "The boarding was chaotic. The public address at the gate was not clear and everyone seemed to line up randomly."

Pros: "Friendly cabin staff."
Cons: "Not being able to select seat when I bought the ticket is a bummer. Also, TV controls did not work well. These need be replaced ASAP."

Pros: "travel was pleasant"

Pros: "As expected"

Pros: "USB chargers at every seat Plenty of entertainment options and new movie releases Good food Tidy bathroom Extremely pleasant air hosts and hostesses"
Cons: "Being in Economy Class. The difference between Economy and Business Class is worlds apart"

Pros: "flight itself was fine"
Cons: "When we arrived in LGA, the luggage conveyor belt was broken and luggage was piled up and driven to another terminal. As a result half of our luggage did not arrive on our flight but arrived on subsequent flight. However, one bag was nowhere to be found and Delta staff could not clarify the issue. They did find it next day and delivered to the FLL airport, but we had to get a cab and go to the airport to pick-up as we could not take a chance of it not making it to us before the cruise departure. I am extremely disappointed"

Cons: "There was no dinner service in first class!"

Cons: "I wasn't able to choose my seat even though I bought my ticket a while back. Seat assignments were given at the gate and we were never given a real reason for this. I ended up in a middle seat sandwiched between people, and the man at the end slept the entire time, making it difficult to get up and walk around which I need to do as I am prone to DVTs."

Pros: "Confort"
Cons: "Confort"

Pros: "We had great seats and the service was good."

Cons: "flight was very turbulent. so bad so that drinks were not served."

Pros: "The crew was nice"
Cons: "ran from D gates to A gates to make my flight & the app moved me to another later flight 10 hours later. I made my flight but apparently when he scanned my boarding flight it didn't go threw & we didn't know it until I was on the flight looking at the Delta app. I had to land & have them show I was on that flight. It was a mess. ran from D gates to A gates to make my flight & the app moved me to another later flight 10 hours later. I made my flight but apparently when he scanned my boarding flight it didn't go threw & we didn't know it until I was on the flight looking at the Delta app. I had to land & have them show I was on that flight. It was a mess.I ran from D gates to A gates to make my flight & the app moved me to another later flight 10 hours later. I made my flight but apparently when he scanned my boarding flight it didn't go threw & we didn't know it until I was on the flight looking at the Delta app. I had to land & have them show I was on that flight. It was a mess."

Pros: "Customer service"
Cons: "N/a"

Pros: "Excellent Service & On Time Departures"
Cons: "Seating Assigned At Gate Not At Time Of Purchase"

Pros: "Everything was perfect"

Pros: "That i was able to watch movies, snacks were provided and water"
Cons: "Nothing really!"

Cons: "Boarding crew not very friendly"

Pros: "The entertainment"
Cons: "Departure times"

Pros: "The crew was amazing"
Cons: "Other travellers where rude"

Cons: "Just hate the super smaller seats and the reduced spaces everywhere"

Pros: "The crew was amazing, the seats were super comfortable, entertainment was great, lots of movies to choose from. Also they handed out a lot of great snacks"

Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"

Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."

Pros: "The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good."

Pros: "The crew was amazing. My seat was comfortable."
Cons: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."

Cons: "Flight was delayed due to crew not being available."

Pros: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Cons: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."

Cons: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"

Cons: "Everything was good!"

Cons: "I understand when weather is rough not moving the beverage carts but a small bottle of water would be appreciated."

Pros: "We had purchased economy tickets and got assigned seats that were not next to each other. As we were boarding the ticket person gave us a new seat assignment closer to the front and next to each other – we really appreciated and liked it. Makes me want to fly Delta again!"

Pros: "Being in First Class"
Cons: "Heavier food selection would be appreciated."

Cons: "Seats were a little tight."

Cons: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."

Pros: "On time."

Cons: "Friday when I supposed to depart at 7:21 am my flight was delayed to 6:00 pm and yesterday when I supposed to depart from New York at 7:21 pm my flight was delayed until 11:20 pm was horrible! I never again i would took Delta because I call a day before my departure to see if they would help me changing my flight by morning and they couldn’t they told me that i have to pay $300 dollars."

Pros: "They tried."

Pros: "Everything in 1 class"
Cons: "Nothing"

Pros: "I like Delta's onboard entertainment, Delta Studio. I also like that I can use wifi messaging onboard. The flight attendants did an excellent job as usual. I was in First Class so that was nice. I like the ice cream for dessert. I like the snack variety in First Class."
Cons: "For first class the seat pitch is not great. I had a steak, it was dry. The rest of the meal was OK."

Pros: "Early arrival!"
Cons: "Didn’t know that I didn’t have a window on the row I was on"

Cons: "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"

Cons: "The two hour delay"

Pros: "Aircraft appeared to be brand new"

Pros: "I always enjoy my flights on Delta the staff members are always pleasant and helpful, not to mention a smooth flight. :)"

Pros: "Great crew"

Pros: "Staff"
Cons: "I was not aware, when I picked my seat, that we were ahead of the Emergency Exit. My seat was extremely uncomfortable."

Pros: "Everything went wonderful. Excellent crew"
Cons: "No problems"

Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."

Pros: "New Plane - super roomy great selections of movies to watch for free on the TV!"

Pros: "We made it safe."
Cons: "The constant delays. And nothing was done about it. Not even we're sorry. Here's a voucher. Or here's something on us due to the circumstances."

Pros: "Everything went smoothly boarding etc."
Cons: "Because of packed flight many of us had to check our luggage. Not horrible, but slightly annoying. As well as taking a long time to de-plane."

Pros: "The long delay could of been avoided if the Delta counter had lied to me by saying I wouldn't have a problem changing my flight out early once I got into NYC from China Not a happy Delta customer There were delays and no compensation"

Pros: "Delta Comfort seats"
Cons: "Shuttle driver stopped to talk to a friend thus making me late snd missed my connecton. Rude agents at gate and when I called and spoke to a Delta representative, was told that they would have never put me on that flight due to short connection time. To which I replied that thet is an issue between Delta and their business withthe booking site and the customer should not be to blame"

Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."

Cons: "Out of all the airlines I have flown, this was quite disorganized in my opinion. The fact that I was not able to select a seat, nor did I have one assigned to me until prior to an hour before boarding, gave me a bit of anxiety. I don't think it's fair to take away this option to those that get the "cheap, standard" tickets."

Pros: "Comfort, service, staff, entertainment were great."
Cons: "The food is not very good; however I did appreciate the availability of vegetarian options and of course understand airplane food is not very good in general across airlines :-)."

Cons: "overlay duration is too bad ....its takes 30hrs instead of 19hrs journey"

Pros: "Supportive staff"

Pros: "courtesy and attention to passenger comfort"
Cons: "Ground staff in Mumbai were hard nosed and somehwat rude during the check in process."

Pros: "The business class seats are perfect, I slept a good 7 hours undisturbed, which is unbelievable for me. One crew member looked, but perhaps was not smug and cocky, as I was not awake for much of the flight to know. The meal didn’t sound appetizing so I was even more motivated to sleep sooner. Breakfast was fine."

Cons: "The service was very poor, they did not have toothbrush or toothpaste not even ear buds and eye band. No attendent showed up even after calling several times."

Pros: "food was pasta only no choice"

Pros: "Don't know how I was upgraded to economy plus from Bom to Fra which helped."
Cons: "When checked in I was given two boarding cards for the same segment and nothing from Fra to Ord. Fortunately I noticed otherwise I would have been in a soup from Fra to Ord. This was highly irresponsible action. I had requested for a isle seat and was told that it has been done but from Fra to Ord I was in a lot of trouble as the person on Isle seat was arthritic and had a great difficulty in getting up."

Pros: "Food was amazing. I had asian vegetarian meal. Mumbai airport is amazing."

Pros: "I really liked the movies and games available during the flight. That makes the time go by a lot faster. The crew did a great job and Inhave no complaints about boarding or any of the main aspects of the flight."
Cons: "I don't think this only goes for only this flight but all long flights. The chairs are not made for sitting long periods of time. I could not get an isle seat, so if I needed to stretch my legs it was a hassle. The food wasn't awesome, but it was edible. It was warm and all in all pretty good considering it was airplane food."

Pros: "Big aircraft made it a smooth flight"

Pros: "The leg room in economy class was average. Not too cramped. There were good selection of entertainment options to watch/listen."
Cons: "The care and friendliness of the staff needs improvement. The quality of the food was poor. Additionally the boarding process needs to be better organized. Property sequence and queues need to be maintained and followed through."

Cons: "Seats not comfortable for long haul, better care"

Pros: "Attention and comfort"

Cons: "Boarding process could be better. They can board the end rows first and go back to the first rows. This will help with better flow with passengers not blocking the pathways."

Cons: "Flight delays were unimaginable"

Cons: "Better time management."

Pros: "Good food and crew"
Cons: "Free WiFi"

Pros: "Im stuck in London due to flight delays. I will never book with kayak again. I am so fed up with travel ticket i booked with kayak"

Pros: "I’m so grateful for all the movies"
Cons: "Flight was delayed bc of Pakistan air space so I had to take 3 planes instead of 2"

Pros: "Plane is old and dingy. No charging available and the seats are so uncomfortable. Crew was just ok."

Pros: "Air hostesses was rude in flight from India. I have notice lots of passengers couldn’t speak English and they probably thinks everyone is like that."
Cons: "Tell Air Hostess to be polite if any one asking for something it’s part of their job"

Pros: "Every thing is excillent"

Pros: "Better food ! I had food positing with the meat roll that was provided from Delhi The tv was not working"
Cons: "Food has to be better"

Pros: "The entertainment selection was diverse."
Cons: "Seats in economy were too cramped."

Pros: "Good crew unlike previous experience few months ago."
Cons: "Food"

Pros: "Crew members were friendly."
Cons: "Bathrooms need freshners, many passenger, infants , kids use it. It smell not unclean ."

Pros: "All the full service airlines are pretty good in the air. But what sets apart Lufthansa is it's ground staff. On the previous occasion I had left behind my waist bag on the seat containing passports, cash and cards. Their lost and found desk retrieved it quickly, absolutely intact. On the last occasion, my mother in law, who is over 85 was taken care of very well at not only Delhi but especially at the Frankfurt airport. I must truly acknowledge young lady Jessica's efforts, in ensuring that everything was handled very caringly by her personally, for an old lady at the Frankfurt airport."

Cons: "Never made it"

Pros: "Treated with kindness and courtesy by ground and cabin staff."

Pros: "Window seats on the upper deck have additional luggage storage bins and seem to have more leg room than seats on the main deck."
Cons: "Keep all babies in one section of the aircraft"

Pros: "Staff were efficient and friendly, constantly offering juice and water."
Cons: "Boarding could have been a lot better organized they need to do it the same way Lufthansa does in Los Angeles"

Pros: "Generally like Lufthansa service - have been flying the airline for 15 years+ Pilots are always excellent"
Cons: "Every flight (to and from India) seems to have the chicken option run out. Why not order accordingly? Had a bad seating experience. LH.com showed that I had completed the boarding process. But when I went to the counter, my seat was changed without my consent (to a worse seat), and I was told that the online process wasn't complete!! Then the website should say accordingly. It's really annoying when this happens. I think the ground crew in New Delhi duped me. At one point, my call button for my meal was ignored for ~30 minutes on the plane. And then I was told there was no more chicken, and handed a veggie wrap. One wonders whether I could have gotten chicken 30 minutes ago!"

Cons: "They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly."

Cons: "Two flights delayed then no bags when we got to Chicago- disappointing and annoying. Great to arrive with no coats in winter!"

Pros: "Great service, on time departures and arrivals, lie flat seats in business class. The planes were relatively new. Waiting lounges at Delhi and Frankfurt are well stocked with food."
Cons: "Almost nothing"

Pros: "Staff and flight were great. We were surrounded by kind of rude flyers. They complained when my husband moved the seat back. And they were just standing in the aisle most of the time. Person in front of me stretched her arms over the seat so her hands were dangling in front of me and fingers in my screen. I know we were in coach, but maybe another inch of separation would be nice for such long flights."
Cons: "See above."

Pros: "I like the lufthansa Flight. The Crew was Amazing."
Cons: "I didn't like there UNITED Flight merger/connecting flight. United flights are not comfortable at all especially seat's cushion. There in-flight Touch Screens are pathetic. Either United Airlines need to upgrade there planes or Lufthansa should think of avoiding them"

Pros: "Aircraft"
Cons: "Food"

Pros: "Good was yummy and the setwardess were super friendly. Staff was plentiful and the plan was very modern and high tech. Also had a layover in Munich airport and it was amazing. Very high tech, I took advantage of the napcaps and shower facilities. Also the restaurants were on par with great red win."
Cons: "The flight was 11 hours.... can you make that a little quicker next time, I mean come on it's 2017...."

Cons: "My wife has an I797 document. Lufthansa didn't recognize it and I had to book her a business class flight on Qatar airways."

Pros: "Movie choices"
Cons: "Crew was very very rude , special meals were not provided in spite of being confirmed many weeks before"

Cons: "bad business class experience, requested assistance 2 but only one came that alsoafter so much hassel will never travel or recommend"

Pros: "Quick and professional"
Cons: "-"

Pros: "Courteous service."
Cons: "Food is bland, unimaginative and below par. No english news papers."

Cons: "Flight was an hour and a half late!"

Pros: "The airlines gives the best flights possible."

Pros: "Ground Staff helpful. Cockpit pilots communicated effectively. Cabin staff was courteous."
Cons: "The wait prior to takeoff. Flight departed late. The gate counters at IGIA, New Delhi were allowing some passengers to pre-board early even though the passenger was not senior citizen or handicapped, or family with children. Food from New Delhi to Frankfurt was less than optimal in taste."

Pros: "Great services and very good food."

Pros: "Food snacks were awful."

Cons: "I wasn't sitting next to my partner and we sat on the Tarmac for 45 minutes after the flight was already delayed by 30 minutes."

Cons: "I had booked a paid seat with extra legroom, but at check in the seat was given to another passenger"

Pros: "During my first flight from East Midlands England to Amsterdam I lost my baggage by another airlines and the KLM crew was very dedicated and supportive until they found it and check in for me... Many thanks and I wouldn't forget it."

Pros: "New plane, new seats, new entertainment system. All very goo to great. The dinner was above average in terms of taste but the breakfast was pretty ordinary."
Cons: "Breakfast food wasn't very good."

Pros: "The long flight"
Cons: "The long flits"

Pros: "Professionality of the crew, punctuality, comfort. I loved the new Alitalia uniforms."
Cons: "Food was embarassingly awful, almost disgusting. Too limited entertainment choices."

Pros: "The delightful crew members on KLM flights always make the experience the best. From the crew at check desks, to those greeting you as you board and throughout the flight, they are the reason I continue to fly with them. I love how they have bassinets for those traveling with babies. the adventure packs for children and the never ending smiles and treats for the rest of us."
Cons: "This time I was turned away as a Sky Priority Member, and told there are too many categories at boarding and told my Silver Status (after this flight was bumped to Gold). Not sure what has changed in the last 2 weeks."

Cons: "Luggage lost and not found. Contact to executing airline KLM very difficult, because the case-nr. on the "lost-luggage-form" was unreadable. but without this number, you can do nothing, because it almost impossible to get someone on the phone at KLM. Mostly you talk to computers. Obviously the phone is oldfashioned and you need twitter and facebook. Poor service, KLM So you can have a pleasant flight, but if you need service, you are lost."

Pros: "It was a KLM flight so good"
Cons: "Could not select seats in advance even as a Platinum level Air France / Skyteam card holder as it was purchases as China Southern."

Pros: "Easy boarding"
Cons: "Slight delay in Departure"

Pros: "The plane size & comfort was excellent. The staff were very friendly"
Cons: "N/A"

Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."

Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."

Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."

Cons: "Not being 1 hour late"

Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Cons: "Doesn't"

Pros: "Awful"
Cons: "Everything"

Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."

Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"

Pros: "Lovely crew, very helpful"
Cons: "N/A"

Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"

Cons: "Inflight was better than I expected. But needs upgrading air crafts."

Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."

Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."

Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Pros: "Landing"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."

Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."

Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Cons: "Customer service"

Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."

Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."

Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"

Pros: "Nothing"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Cons: "Nothing"

Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"

Cons: "Amesterdam airport employee was really rude"

Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."

Cons: "magazines very dog eared and some badly torn"

Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"

Pros: "On time."
Cons: "No negative"

Pros: "They were awesome."

Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."

Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"