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Pros: "Crew was good. Food was good."
Cons: "Plane was delayed for an hour. Legroom in economy was tight."

Pros: "Typical Delta efficiency and comfort."

Pros: "On time"

Pros: "Nothing."
Cons: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"

Cons: "Ran out of snacks by the time they got to my row"

Pros: "El cumplimiento de vuelos"

Pros: "Although we ended up being stuck on the plane for 2 hours prior to take off due to high volume, weather and as the pilot put it, "possible military activity" the crew kept us informed every step of the way. There was one flight attendant in particular who was so full of energy and made the unfortunate circumstances not so bad. She entertained us and kept us in the loop the entire time as did the pilots. It made the 2 hours not feel so bad which was appreciated."
Cons: "That we were delayed on the plane for two hours on a small plane but I know it was out of their control."

Pros: "Great service"
Cons: "No complain"

Cons: "From the begging they changed the flights for something totally different. It was a 14 hour trip. Awful"

Cons: "Plane was Boarded and we sat for over an hour waiting on fuel. Minimizing the wait time on the plane should be considered prior to boarding. The practice of getting us on the plane to make us wait shhould be stopped. It will creat a much more relaxed and smooth delay if we are allowed to be in the terminal."

Pros: "They tried."

Pros: "Everything was great, easy boarding, great idea (board ahead of your zone if you check bag free at gate), courteous staff, good food choices, arrived ahead of schedule, good movies."

Pros: "Flight attendants were wonderful, seats were super comfortable"
Cons: "Lateeeeeeee so so so so lateeeee"

Pros: "The Delta team was very kind and accommodating to me and my baby and did all they could to make it easier for me."
Cons: "Baggage drop- the line was longer for that than the security clearance! Perhaps have people pay at the kiosk for their baggage so the line moves more quickly."

Pros: "That I had room to accommodate my at the time disability and the crew members amazing"
Cons: "No Tv at all."

Pros: "Got exit seats with extra leg room at no charge . Flight was quick and crew was very accomadating and friendly. Very good at providing updates and delays"

Pros: "Nothing!"
Cons: "Everything"

Pros: "Flight less than 2/3 full, lots of room for comfort. On time, no need to gate check carry on."
Cons: "nothing, it was great."

Pros: "Love the new in-cabin wi-fi, USB charging station, and menu of in-flight entertainment and resources on the individual flatscreens."

Cons: "That most of the seats do not recline do they could sell more seats."

Pros: "Short flight so no food, drink or entertainment."

Cons: "Flights on time"

Pros: "Same as above"
Cons: "Same as above"

Cons: "I'm sure it was an excellent flight. I don't know though because Delta didn't manage to get me on it."

Pros: "Liked choice of Biscuit, almonds or pretzel"
Cons: "I used mobile checking and did not get seat assignment till Boarding started"

Pros: "Loved the safety presentation made by the live stewardess!!"

Cons: "waiting on the tarmac for 40 minutes"

Cons: "Spent $130 on a very uncomfortable aisle seat."

Pros: "First flight"
Cons: "Too packed"

Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"

Pros: "They did fly.... finally"
Cons: "Missed connection to Bangor. Had to overnight in NYC. Substituted smaller plane for this transcontinental flight."

Pros: "The flight was bumpy because of storm but the pilots were expert at making the best of flying around it."

Pros: "Meal quality has improved"

Cons: "Flight was repeatedly delayed. Ended up being over 3 hours late to depart due to weather. Another delay due to mechanical problems."

Pros: "Nice chairs with built in pillows. J"

Cons: "Did not have the movie that showed in the sky magazine. The touch screen didn't sense touch very well."

Pros: "Lovely staff"
Cons: "No meal served on a 5 hours flight!"

Cons: "Delta Flight #1494 On my return flight, I had to pay for a 2nd ticket to fly out early since Delta was cancelling flights to the south and I didn’t want to get stuck in Philadelphia. When the plane arrived for a layover in Atlanta, there was a flight going on from the first 2 people waiting to deplane. In my distraction and fear, I left my water bottle next to my seat. When I realized that I had left it, I went back to the gate and told the gate attendant that my bottle was next to my seat. She would not call down to the plane, nor walk down, and told me I had to wait until the entire flight had boarded. I explained that my connecting flight was boarding across the airport. The bottle was expensive and had great sentimental value. A couple times, I tried to ask people boarding the flight if they would tell a flight attendant to retrieve my bottle. The gate attendant told the boarding passenger to ignore me. When the flight had completely boarded, the gate attendant went down to the plane only to return to me to tell me that the flight attendant(s) allowed the cleaning crew to take the bottle. The gate attendant called the cleaning service and then she told me that the bottle was waiting at the tower and that I could ask at my next gate to have the bottle delivered to that gate. Since my connecting flight had already started boarding I had to run/train it across the airport to arrive at the gate. When I told the 2nd gate attendant, the story and asked him to call the tower to get my bottle, he told me that “wasn’t a thing” and that the 1st gate attendant lied to me. I had to board since they were getting ready to close the plane. This incident was compounded to many unpleasant experiences I’ve had with Delta over the past few years (losing my luggage and lying about it, damaging my suitcase, etc., etc.). I don’t understand how you can continue to be successful as an airline when you run your operation the way Delta does."

Pros: "It was a pretty comfortable flight, with lots of options for entertainment. The food they serve was fairly good and the whole crew was very helpful and kind."

Pros: "Smith TSA check in, smooth boarding, dinner AND breakfast, phone charging port, headphones, sleep mask, ear plugs, and excellent entertainment."
Cons: "2 passengers booked at the same time got assigned different seats at boarding. Luckily one passenger was kind enough to switch seats."

Cons: "The seats were very cramped. The seat was too small for an international flight."

Pros: "There were problems with the plane and we were delayed for three hours. They did all they could to assure us we would make it to our destination. They didn't charge us for luggage, they fed us breakfast and gave us snacks and quickly got us into another flight once we arrived in Atlanta."
Cons: "The long lines while trying to reschedule our flights."

Cons: "Flight was an hour delayed. Over booked by 11 people. Staff was cold and rude with no apologies. Turbulence the entire flight. They did the beverage service after two hours of flying. Worst Delta flight to date."

Cons: "Yes"

Pros: "The desire of the flight attendants to help."
Cons: "Quality of food."

Pros: "The on board entertainment and leg room"

Pros: "The crew was friendly and the flight was on time"
Cons: "The guy two rows up who didn't stop talking the entire trip"

Cons: "No free wifi. No USB power in seat. No meal service."

Cons: "Seats were uncomfortable"

Pros: "Food On time boarding In flight services"
Cons: "Long announcements"

Cons: "Absolutely unprofessional. Zero courtesy’s & hospitality. Totally untrained ground staff. Will want to file a lawsuit against the airlines."

Pros: "Boarding and timeliness"
Cons: "Entertainment system on 2 out of 4 flights didn't work well. Only 1 of the earphones worked on my seat, practically useless. Crew was grumpy the whole time, and food was average at best."

Pros: "Smooth and comfortable flight . Awesome service by the crew"

Pros: "everything was good other than the entertainment package"
Cons: "not verymany movies to select"

Pros: "Boarding was fast. Crew was good. Comfort level was good."
Cons: "The requested meal was not delivered. However, the crew bring it from the extra they had with other classes."

Cons: "Flight got delayed by more than an hour, so my layover was cut short and had to rush to catch my next flight"

Pros: "Finally an upgraded plane. The plane from Frankfurt to Mumbai was not the best. On business class - small washroom with the toilet lid collapsing on you. One of the washrooms also not functional. Liked the food and the service."
Cons: "Sink not functioning properly in business class."

Pros: "I like crew members service"
Cons: "Didn’t like seat was not comfortable plus some time smells bad in flight"

Pros: "The crew was nice about everything. On being asked at the airport to at least change my seat on the second leg flight the personnel did it without a fuss."
Cons: "Tthe first leg was overbooked and they wouldn't let me select a seat and I had to weather through a middle seat that I was not at all comfortable with The entertainment collection can be better specially Indian/Hindi movies"

Pros: "cleanliness, timely arrival and departure"
Cons: "poor service - surly crew bad food - havent been served worst food uncomfortable seats bad entertainment, sound distortions, small screens, limited selections and to top it all is the FRANKFURT AIRPORT - one of the worst transit points which makes you walk for miles and miles."

Pros: "The special meals ordered were good. the staff was courteous. Bags arrived on time."
Cons: "Seats towards the rear of plane were too narrow. When the front passenger reclined their seats they were in your face. This is bad design. Also, at Frankfurt we had to wait over an hour for the plane to get de-iced. Why was this process not started early, as the departure time was known."

Cons: "I gave up my seat to permit an elderly couple to sit together There was an open aisle seat forward from where I was to sit and was not allowed to sit there, instead I sat i na middle seat One good deed did not another"

Cons: "Cramped space in economy class."

Cons: "Had requested vegetarian and was served vegan instead"

Pros: "Only best part of Lufthansa is newer planes. Smooth rides. However, I don't think they can count on their customers base only on one positive for long run."
Cons: "Flights were late and boarding was caios, no one had any clue what to do. Blankets were filthy. Entertainment had limited choice. Considering I took six flights in this month, I will let it slide that they ran out of New movies. Worst part was food. Obviously, there is no quality consideration when they decide menu. Check Emirates or other similar fare bracket airlines to understand the gravity of Lufthansa food problem. If one reason I had to choose to drop Lufthansa from my future consideration then that would be worst food and drinks. I would strongly recommend that they should assign people who need additional time to board at the back of the plane. It will help them to go back of the plane faster and avoid gridlock in the middle. Another advantage is it will help other passengers leave plane faster at the end of the ride. Boarding process will be come significantly faster by filling the plane from back to front by loading passanger with children and who needs time at the first loading area at the back of the plane. Thanks"

Cons: "-flight delays-no information provided-no information on gate changes-"

Pros: "N/A"
Cons: "Lufthansa Ground staff was not equipped to handle flight cancellation! It took them 4.5 hrs after scheduled flight departure time between which they told us flight was cancelled and provided Hotel Accommodations. Very sad customer handling and service. Subsequent booking was a mess too!"

Pros: "This part of the journey was excellent."
Cons: "The very long commute from one terminal to another terminal."

Pros: "service was excellent, food was good, flight crew very pleasant."

Pros: "The aircraft for one - their new 747-8l. Spacious and quiet. Loved the ambience. The food was absolutely fantastic Indian food. Service professional and courteous. I would plonk money to travel LH business class for sure."
Cons: "Nothing"

Pros: "in-flight service was fine"
Cons: "Very poor ground staff at the check-in counter. Made me pay 2nd bag fee of $100 at the time of check-in, despite the airline rules allowing 2 free checked bags. The staff including the supervisor were so un-cooperative and rude. The supervisor snapped at me by saying that I was not doing the airline any favor by flying Lufthansa. At that point I just gave up and paid the totally unjust fee. Took me to a back room to pay the fees, where the credit card machine and even the printer wasn't working. ...... very bad experience EVER !!!"

Pros: "No ventilation on some terminals toilet economy class."

Pros: "Service was very good."
Cons: "Start the flight either during the day or evening and not at 3:00 am in the morning. It disrupts the whole night sleeping schedule. I know Indians will take anything but Lufthansa can make a good start on these timings."

Pros: "Very polite and attentive service. Took off and arrived on time, Plane seems new and clean."
Cons: "Seat 31G had extra legroom. That was great, but no one told me that it would be a few inches narrower than normal economy. The elbow rest had a single layer and thus couldn't be shared with the adjacent passenger. I'm 220 lbs and he was around the same size. I literally spent the entire flight with my arms crossed to avoid pressing into him. That seat is meant for kids or very thin people. There should be a warning."

Cons: "crew service was not good especially in flight from Mumbai to frankfurt. I was not served with midnight snack though i was awake."

Pros: "Good service"

Pros: "Good cabin crew, good food Easy to use entertainment system"
Cons: "Boarding was a bit chaotic"

Pros: "Clean plane. Good boarding service."
Cons: "Food taste. Ok entertainment."

Pros: "Overall good flt crew.....and service. Good food & selection. Clean airy plane"

Cons: "The 24 layover in Chicago with no possible flight out. If I didn't make the rescheduled flight, I would have been at least 48 hours in the airport waiting on another flight. Because I was unfamiliar with the area and was not offered any accommodations, I didn't sleep the entire time I was in Chicago. I also had to stand in line for a very long time and by the time I was done rebooking my flight all the airport restaurants were closed. I understand there are flight cancellations, but it just would have been nice if the airport was a little more accommodating."

Cons: "Everything good"

Pros: "Service/ flight/ comfort/ food"

Cons: "I actually lost money because of the misinformation -- was told there was a modification on my flight details and that I had to call the Lufthansa office. I called in and was never told that anything was wrong. I kept trying to check in online and got blocked at every trial... Cut a long story short, I showed up for my Lufthansa flight to only be told I didn't have the required visa for one of my layovers... I missed my flight, got no refund for it and got zero help in finding a solution to my problem. You could do better than that, Lufthansa."

Cons: "Boarding was delayed. Though staff present at the gate, no announcements were made, not communicated to the passengers. All of sudden a big line to board the flight. Entertainment - when compared with other airlines, very few movies available."

Pros: "everything"

Pros: "Staff attentive. Came by very frequently."

Pros: "I slept throughout the flight . It was very smooth. Got food on time and water was served all the time"
Cons: "The toilets were dirty and smelly . It would also be nice to have a hand lotion in the washroom."

Pros: "Flight was on time and it was a nice comfortable Boeing 747 plane from Mumbai to Frankfurt. The entertainment system was upgraded and was good."
Cons: "The food was mediocre at best. The entertainment selection was not as diverse, especially on a flight coming from India, did not have enough Hindi movies."

Pros: "Comfort, service, staff, entertainment were great."
Cons: "The food is not very good; however I did appreciate the availability of vegetarian options and of course understand airplane food is not very good in general across airlines :-)."

Cons: "overlay duration is too bad ....its takes 30hrs instead of 19hrs journey"

Pros: "Supportive staff"

Pros: "courtesy and attention to passenger comfort"
Cons: "Ground staff in Mumbai were hard nosed and somehwat rude during the check in process."

Pros: "The business class seats are perfect, I slept a good 7 hours undisturbed, which is unbelievable for me. One crew member looked, but perhaps was not smug and cocky, as I was not awake for much of the flight to know. The meal didn’t sound appetizing so I was even more motivated to sleep sooner. Breakfast was fine."

Cons: "The service was very poor, they did not have toothbrush or toothpaste not even ear buds and eye band. No attendent showed up even after calling several times."

Pros: "food was pasta only no choice"

Pros: "Don't know how I was upgraded to economy plus from Bom to Fra which helped."
Cons: "When checked in I was given two boarding cards for the same segment and nothing from Fra to Ord. Fortunately I noticed otherwise I would have been in a soup from Fra to Ord. This was highly irresponsible action. I had requested for a isle seat and was told that it has been done but from Fra to Ord I was in a lot of trouble as the person on Isle seat was arthritic and had a great difficulty in getting up."

Pros: "Food was amazing. I had asian vegetarian meal. Mumbai airport is amazing."

Pros: "I really liked the movies and games available during the flight. That makes the time go by a lot faster. The crew did a great job and Inhave no complaints about boarding or any of the main aspects of the flight."
Cons: "I don't think this only goes for only this flight but all long flights. The chairs are not made for sitting long periods of time. I could not get an isle seat, so if I needed to stretch my legs it was a hassle. The food wasn't awesome, but it was edible. It was warm and all in all pretty good considering it was airplane food."

Pros: "Short flight, but crew was awesome and even had a quick meal service!"

Cons: "Excelente aerolínea"

Cons: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."

Cons: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."

Pros: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Cons: "Nothing"

Pros: "DIY snack area"
Cons: "Food and seating"

Pros: "Food and entertainment was awesome"
Cons: "It's awfull to sleep. Very unconfortable."

Pros: "Liked the transfer"

Cons: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Cons: "Na"

Cons: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"

Pros: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Cons: "I just expected better toilet bag for business but what was given out was just basic."

Cons: "Flight was delayed by 1h30min, so we arrived very late"

Pros: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Cons: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."

Pros: "Nothing"
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"

Cons: "Plane left more than 40 minutes late with no explanation or apology."

Pros: "Nothing"
Cons: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."

Pros: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Cons: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."

Cons: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."

Pros: "Service was great, flight was on time and I really enjoyed everything"
Cons: "Little turbulence but overall it comes as usual so it was worth the flight"

Pros: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."

Pros: "Speed, courtesy of the flight attendants"
Cons: "Landing was a bit rough, understandable due to the weather."

Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."

Pros: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Cons: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."

Pros: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Cons: "Like all airlines , the seats could use a few more inches of space, even two would be nice."

Pros: "Hospitality of the flight attendants"
Cons: "Toilets could hv been cleaned more often"

Pros: "it was cancelled so they got me on the next flight on Turkish"

Cons: "My baggage was broken"

Pros: "Very old plane with very poor screens where images was horrible"

Pros: "On time departure and arrival"

Pros: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Cons: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."

Cons: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."

Pros: "Boarding sevece was very nice and helpful Thanks so much"

Cons: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"

Pros: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."

Pros: "Super comfortable even in coach (upstairs). I was impressed with service and quantity and quality of food. Would be pleased to fly them again."
Cons: "Seat did not recline as much as normal aircraft."

Pros: "Clean plane, efficient crew, food OK. Boarding was organized"
Cons: "No entertainment and no power plug to charge devices."

Pros: "Great service by attendants Spoiled us with food"
Cons: "Not easy to find reader boards at Paris airport. Also security almost made us not make connection"

Pros: "Food"
Cons: "Touch screens"

Pros: "The crews were nice and polite, food was good, in an hour we just ate and drank which was awesome. Thank you."

Cons: "takeoff delayed due to "technical issues". similarly landed after an almost 60mins delay!"

Pros: "We have 2 hours delay on boarding time and further 2hours delay after boarding waiting for refuelling. Yet no compensation given . If we lateach for boarding , we will missed the flight but flight delay we dint get our money back. Not fair !"
Cons: "Delay for hours"

Pros: "Crew was excellent nice and efficient, food was good"
Cons: "We waited at the airport for 5 hours instead of 2 and even before boarding we waited more 1h without explanation and the crew at the airport was not nice"

Pros: "That the flight was operated by Delta and not Air France. Delta is great (Air France is one of the worst major carriers...). Great service by the crew + great entertainment options."
Cons: "non-aisle seats are very uncomfortable."

Pros: "The flight attendants were so funny, uplifting, friendly, and willing to help that it turned the flight into an alternative experience."
Cons: "The seat, food, and movie selection don't apply to what a premium flight promesses. 370 eiro upgrade is way too expensive for only a little difference. I took premium two years ago and there was a real difference, but now they cut food and movie experience to half it was."

Pros: "Flew Flight 76 from CDG to LAX business 1G. Seats were ok. 2-3-2 configuration. This plan has not received the upgrades the CDG to JFK leg has. Food options were ok, the food itself was garbage. In flight entertainment was pathetic. Cabin crew was not great either. All in all, wouldn't recommend Air France to a friend or family. Too many other good options out there."

Pros: "It got me from A to B with minimal fuss."
Cons: "No entertainment available."

Pros: "Comfy seat, excellent food. Good variety of drinks. But it depends on the aircraft, there are still those with old business class interior and they don't offer that much comfort."

Pros: "The personnel is good and attentive."
Cons: "The seat was caving in and sliding forward as a result I couldn't sleep all through the night and had a bad back ache !!!"

Pros: "flight attendant was professional"
Cons: "he flight was delayed for over 3 hours On top of the delay we were on the runway for over 2 hours Our luggage was not delivered after 2 entire days. After receiving our first two bags, the third bag is not not delivered (3 days without our clothes. This is the bag we paid an additional 100.00 for. On the trip over, the entire row of seats did not have the monitors working and the light could not be turned off (bright error screen on the entire 7 hour flight. After being stuck in New York (reasons beyond Delta's control so we are understanding of that) however the Delta airport crew (3 different sources, continued to give us the wrong information resulting in us staying in the airport an additional 2 hours after everyone else had left. Finally went to a 4th person who was able to resolve the issue within 5 minutes. This was the worst flight experience in my entire 50 years on earth. The level of incompetence with some of the Delta airport staff is beyond excusable. Even after our issue was resolved, the worse two of the lot were still giving out wrong information to passengers telling them there were no hotels in ALL OF NEW YORK and they would have to stay in the airport."

Pros: "Crew"
Cons: "Headphone plug broken Chicken pankakes without chicken"

Pros: "Nothing"

Pros: "It was great."

Cons: "We will NEVER fly AA again."

Cons: "No entertainment. Internet access too pricey!"

Pros: "I haven't had a chance to enjoy any of it. Currently the flight is delayed 5 hours and 41 minutes. Still waiting."
Cons: "Just about everything has been awful. Zero communication. The staff is not equipped to solve customer concerns or answer questions."

Cons: "Seats are too close"

Cons: "Key: don't fly into a thunderstorm. Not a good way to arrive for a vacation after hearing people screaming and seeing emergency personnel carry bleeding passengers off the flight. No one did anything wrong, and staff was very helpful, but lesson here is avoid flights into cities with major thunderstorms -- mo matter what the cost to change flights."

Pros: "That it got me there safe"

Cons: "Tight seats."

Pros: "Customer service desk was super helpful in rebooking me."
Cons: "Gate crew gave away my seat prior to the 10 minute departure window. I had already checked in. The door was still open when I arrived at the gate. They said they gave my seat away to standby. One minute later they shut the gate door."

Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."

Cons: "the pilot gave us a hard landing in Jamaica"

Cons: "Never made it to this flight, because my previous flight was cancelled"

Cons: "Its okay"

Cons: "Everything AA did nothing right."

Cons: "The airport at Chicago always keeps me on the tarmac arriving OR departing. One of my least favorite airports, and almost always my last pick."

Cons: "Gate person could have been more accommodating given I was not supplied a boarding pass. Had to get seat assigned at gate and she was irritated that I did not have a boarding pass. On plane stewardess was indifferent to issues with chairv and my attempt to change seat."

Pros: "Good entertainment"
Cons: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"

Pros: "Big jet not typical going into Knoxville."
Cons: "Flight was late. Boarding had every zone called essentially at once so we could all stand."

Pros: "Crew was nice. Plane was clean."

Pros: "Crew was extremely helpful."
Cons: "Flight from Philadelphia to Phoenix left about an hour late. We still made our connection but made a long travel day longer."

Cons: "Flight was very late"

Pros: "Did good job"
Cons: "Bigger seats in economy"

Pros: "One of our fellow passengers was willing to change seats so my wife and I could sit together."
Cons: "I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab."

Pros: "Food and service was very good."
Cons: "Relocating us to vacant seats so that we weren't crammed all together."

Cons: "More turbulent than usual"

Pros: "Nothing"
Cons: "No legroom in 17 E"

Cons: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"

Pros: "Flight was delayed by approximately 90 minutes. Attendant was friendly."

Pros: "Gate agents and crew were patient and polite."
Cons: "The seats were still to small and my shoulders were in the aisle. Are they getting smaller?"

Pros: "The crew was very nice and did a good job of keeping the passengers informed of delays"
Cons: "The gate check-in person was not very pleasant. Once we had to get off the plane after leaving the gate the flight information disappeared and could not be found on any flight tracking service. I know the airline cannot help the weather but keeping passengers informed is key to making people feel comfortable."

Pros: "The on time departure and arrival"
Cons: "None"

Pros: "Arrived early."

Pros: "Crew made a special effort to find me a nondairy meal (which I had neglected to request)."
Cons: "Web page dysfunction meant we couldn't sign up for wifi. The page asked me to set security questions but the pulldown for the questions had no options to select from. I tried on multiple devices/browsers."

Pros: "They were pretty much on time."
Cons: "The Gate Agents give NO information that could be useful. A passenger is at best a Number. I would not want to be non-traveler."

Pros: "On time. Good crew."
Cons: "Flight was over sold and announcements about it at the gate had a threatening tone."

Pros: "Nothing"
Cons: "Haven't made it to my final destination yet.."

Pros: "They cancelled this flight."
Cons: "I had to fly to a different city in order to get home."

Pros: "Seats are terrible. My back hurts after the journey. Leg room is bad too."

Pros: "I liked the entertainment. The pilot was witty and funky"
Cons: "AC was kinda warm. I was very uncomfortable. I actually was sweating."

Pros: "Boarding process"
Cons: "Delay, no food,"

Cons: "The plane was very old."

Pros: "N/A"
Cons: "This was the coldest plane I've ever been on and they didn't offer blankets for their passengers or turn down the AC. I asked for a blanket and they told me they'd provide me with one and never got back to me. They ignored me the rest of the flight. Shame on them for not providing something so standard as a blanket."

Cons: "3 hours on the run way because of a series of stupid things. Made it to NYC before connection. Would not hold flight. Eventually was let on connection because tires needed to be changed. American Airlines Plane. Very old. Should have been remodeled 10 years ago."

Pros: "Food was okay.."
Cons: "Had a bulk head seat that turned out to be not one."

Cons: "No entertainment options"

Cons: "Waited 2 hours for take off."

Pros: "It was fine. Nothing special, nothing wrong. On time."

Pros: "I enjoyed the customer service provided by the flight attended. They were extremely attentive and welcoming. I've never flown American Airlines before and glad I had the opportunity to experience it."
Cons: "I've flown on other airlines to Europe before and it felt spacious when compared to American Airlines. I didn't like the accebility to buying snacks, drinks and other food throughout the flight. Flying for 10 hour is draining and the only entertainment be controlled by what the captain provides on the screen isn't comfortable. I may fly American Airlines for domestic flights but I'll surely use another company or longer flights to Europe."

Pros: "Excellent customer service and great inflight meal."
Cons: "Not knowing the cause of the delay."

Pros: "Great comfort. Great crew service"

Pros: "The flight attendants were very awesome, fun and professional, and super friendly.... My only negative was this plane didn't offer wifi... If there is going to be an extra charge for the WiFi through United Airlines, then EVERY plane should offer it. Otherwise their should not be a charge."

Pros: "Space"
Cons: "Heat"

Pros: "Truly travelled the "friendly skies" with United."

Cons: "No food during long flights"

Pros: "Entertainment was pretty decent, the crew was very nice and pleasant, and there were snacks at the back of the plane, which I am very greatful for. Also, everytime I had to use the restroom, I didn't wait on a long line! Don't know how I got lucky that way."
Cons: "The flight was delayed 3 HOURS. Pretty miserable experience waiting to board as well. As it was a flight to the US, there were extra security measures we had to go through. They REALLY should have started the process sooner. By the time we got through security, they had already called my Group, Group 5."

Cons: "The flight was delayed fourteen and a half hours out of Delhi. I missed my connections in the US. Had to stay an extra night in Delhi and overnight in Newark."

Cons: "Ride counter people. Being lied to about our luggage. Will no longer fly united."

Pros: "I got updates to my Apple Watch in regards to delays and ultimately my flight being cancelled."
Cons: "Had a very hard time trying to re-book a different flight to get to where I was going. The best I could get was a day and a half later so I ended up not going. I missed my best friends wedding."

Pros: "Great service from Flight Attendant. Young man was very helpful and professional. It's always nice to have simple service with a smile!"
Cons: "Small plane for long flight."

Cons: "25 minutes late due to having to wait for galley to be stocked. Left the ramp and sat another 15 minutes on the tarmac. Never happened to me on Delta."

Cons: "seats are terrible."

Pros: "Was actually an Air Canada flight. AC has much better seating in Economy Class. Seats have more room and more recline."
Cons: "United made no effort to alert us to the fact that we were actually flying Air Canada. Our rewards upgrade to Business Class was not honored.Extremely misled!"

Pros: "Pretty comfortable"
Cons: "No monitors for inflight entertainment"

Cons: "food"

Pros: "Clean effective travel"
Cons: "Space space space. Uncomfortable seating for long flight."

Pros: "Yes very helpful"
Cons: "Better food service"

Cons: "T"

Pros: "You expect to get Taj qualify Indian meals when you fly business. My 80 year old mom and I were starving cause we could not eat what they were serving us."
Cons: "You expect to get Taj qualify Indian meals when you fly business. My 80 year old mom and I were starving cause we could not eat what they were serving us."

Pros: "...of the food, enter, or WiFi. Everything else was fine. The crew at the gate went over and above to seat me with my mother (deaf and elderly)."
Cons: "The economy package was limited but I didn’t miss anything. There was no place to enter my TSA known traveler, but security was easily passed. My mother did get her bag examined and that bothered her because it mixed her stuff up. She didn’t deserve that."

Pros: "One of the smoothest (non turbulent) flights o have ever been."
Cons: "Was treated like a second class person as they would not even entertain my offer to pay for a seat upgrade. I am 6’7” and hoped to take one of the available exit row seats but because I bought a cheaper ticket they wouldn’t even speak about it."

Pros: "movies on the plane"
Cons: "when I tried to find Brussels airline the gate attendances didn't who what I was talking about, until I told one of them that I was going to London, then they said 'you need to go to United'. In other words, I wish there was an easier to way to determine what airline is actually operating the flight. Also the gate attendances didn't what I was talking about when I told them Brussels Arline."

Cons: "Had to wait on wheel chair upon arrival"

Cons: "Flight delayed in Chicago with no one at gate ro provide any information on when flight would actually leave. Plane was scheduled to leave at 8:40pm and finally left at 12:43 am. Will never fly United through Chicago again."

Pros: "Pleasant flight w pleasant attendant."
Cons: "Tight tight seating! Yuck."

Pros: "Very little"
Cons: "Crowded planes, problems with efforts to upgrade, no room in the seat"

Pros: "Newark Airport is great and the flight was comfortable"

Pros: "I like the price and the time of the flight. Thank you"
Cons: "N/A"

Pros: "crew was nice"
Cons: "I feel like airlines are becoming like used cars salesmen. High price ticket, then 25$ to check a bag, they give you direct tv as a preview and then make you pay to watch TV, pay for internet, want something other then pretzels, you have to pay for that too. Next up you will charge for our air conditioners to work which by the way they didn't. I have never been so uncomfortable on a flight in my life. Couldn't even bend down to get something under my seat because of the lack of space between rows. Also the air conditioner was extremely warm and the pressure of the air did not reach the seat. I was sticking to the chair because it was so warm. It just sucks that air travel has gone the way of every other industry that values quantity over quality."

Pros: "Flight was on time, staff was attentive and kind. The fight was flawless, and I'm not a good flyer. Every flight should go so well!!"

Pros: "Helpful finding next flight worried can my son it UN traveled and is in a standby I pray he gets on this flight I am really worried. If he does he will arrive at 11:45 pm if not .... I have no clue he is so young and scARED TRACING ACROSS THE Whole country. For mistakes beyond his control saying prayers."
Cons: "I was tied to go tailgate 10 like my paper said they switched flights to gate 15 missed flight had to wait 7 extra hours flying Into Chicago and have a priority stand by pass from Chicago to Knoxville. I need to be on this flight so bad. If I dont make it i have no clue what i will Do. I need to keep my stress down and just prY i get on this flight which would have me i. Knox about 11:30 pm if not i have no clue what to do.the United Team we have talked to have been nice they just can't confirm my Chigaco flight to Knoxvile and i have 31 min. Once plane lands to get to other boarder term and Al."

Pros: "was upgraded"
Cons: "nothing"

Pros: "Everthing, except the typical cramped quarters."
Cons: "The cramped seating"

Pros: "On time and good flying experience"
Cons: "Service was very limited for a 15 hour flight. It does not compare with other airlines on service and hospitality. The staff is hardly around and show up only two hours after take off and one hour before landing."

Pros: "smooth flight"
Cons: "seat didn't recline"

Pros: "The flight attendant was nice."
Cons: "The boarding process was a nightmare there were 4 flights boarding at the same time from gate 57-61. People were coming in line from every direction and it took forever to walk a few feet to get my boarding pass scanned. Then about 1hr into flight it's was freezing in the front of the plane, I was in row 5 and the only solution given to several of those who inquired about it was to "take a walk to the back, it's warmer back there". We were dressed for the winter up front and people in the back were comfortable. It was ridiculous. Mind you this was a tiny plane 1 seat on the right and 2 on the left so not a lot of room to stand and move around."

Cons: "Lavatories did not seem to have been cleaned"

Pros: "Flights were on time , thank you!"
Cons: "I did not like that i had to pay for my two suit cases ,,, on American Airlines you only pay for the second bag. The first bag always free."

Pros: "Food was decent, service as efficient albeit not very courteous. But one has come to expect that of UAL and hence the reduced flights I've taken in the last year."
Cons: "Seat uncomfortable for a flatbed. Seemed to have a gap that needed a pillow to fill. Seat wasn't completely clean when I boarded. Used water bottles in the seat pocket. Toilet was unclean before the flight even took off. At check in they didn't specify the lounge to be used. Unclear instruction regarding the availability of a separate business security line."

Pros: "Did not receive my flyer miles for the trip. Not good!"

Pros: "Seat had room"
Cons: "Could not lay back"

Pros: "It was a good flight, short but good."

Pros: "Pilots did a good landing. Reached 30mins ahead of schedule. In flight service was good and entertainment choices were plenty."
Cons: "Food was mediocre. Boarding announcements were dismal. Seats were not comfortable for a 15hr flight."

Pros: "The flight attendants are super duper nice. Like so nice. Too nice."
Cons: "The chairs will make your butt go numb after awhile. It's inevitable. The snacks are god awful packaged poison BUT the beverage selection is vast which it pretty dope."

Pros: "Fast. Early. Friendly staff. Awesome flight."
Cons: "Nothing. Everything was awesome. Would fly again in a heart beat."

Pros: "The flight landed early."
Cons: "United Priority Gold Status were placed in Group 2 boarding?!"

Cons: "aborted takeoff due to mechanical problem, a bit scary but crew opted for safety and we changed to another plane;thus, long delay but unavoidable."

Cons: "I went on this trip as an veterinary humanitarian out reach. I was also guardian to one high school student so that she might have an experience of such to guild her future. Her flight was missed booked to leave after mine, I attempted to rebook my flight with Luthansia but they would not let me me even partial rebook. I attempted a number of times to rebook the flight but their solution was extreme financial gain for them when more reasonable alternative could have been arranged. They canceled my entire return flight and left me stranded. I had to piece together a return flight on a shoe string budget. Thankfully American Airlines was understanding for it appears Luthansia and United are not."

Cons: "Ok"

Pros: "Boarding process was without hiccups and the on-board entertainment was relevant with many entertaining titles and new releases."
Cons: "The on-board crew was serviceable at a maximum. Compared to my Nippon Airways flight from Taipei to Tokyo, the crew onboard United was cold and curt. The food was also consistently passable at best. I've always experienced far better food on other airlines for international flights."