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Pros: "Yes everything was great"
Cons: "Nothing everything was great"

Pros: "Terrible"
Cons: "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me."

Pros: "Great attend ants"

Pros: "It was a red eye. So good to be seated, quiet. not too crowded."
Cons: "It was really GOOD overall."

Pros: "Very nice crew today! On time to depart and arrive."

Cons: "WiFi entertainment not working"

Cons: "Unable to play entertainment on my compatible device."

Cons: "Bush league kayak"

Pros: "The Crew was great. Very courteous and respectful."
Cons: "Better communication. Flight was delayed but passengers were not notified right away. We were notified after we were supposed to have boarded already."

Pros: "Nothing"
Cons: "My flight from Madison to Chicago got cancelled and I had to drive for three hors to get to o’ Hare."

Cons: "The food was really bad. There wasn’t a lot of variety in entertainment."

Pros: "Trip was wonderful."

Cons: "Asked for ginger ale, was not given one"

Pros: "The flight crew was excellent"
Cons: "Nothing will be done about this but you still cram a lot of people in a small space and it’s even smaller when seats recline"

Cons: "KTerrible coffee. Tasted stale"

Cons: "The gate changes...........and no information in 3 hour delay"

Cons: "Delayed for almost an hour because of maintenance issues. Then had to wait over an hour to get our bags at the carousel. Mind you this is after arriving at midnight. Didn't leave the airport till after 1am!"

Pros: "Nothing"
Cons: "Couldn't take it due to delay, delay, cancel at RDU"

Pros: "Overall smooth. No delays. No major roadblocks."
Cons: "There was some type of leak above my seat that would periodically drip on me."

Pros: "Availability of WiFi"
Cons: "Tightness of seats especially with so many people coughing."

Pros: "We didn’t crash, so that’s a plus."
Cons: "Boarded early despite known mech issue. Delayed almost 2 hours. Hottest aircraft I’ve ever been on. All the passengers were sweating and complaining. Absolutely a terrible experience."

Pros: "It had 1980 common program and not an in seat outdated"

Pros: "It was as good as one has gotten used to"
Cons: "It was only as good as one has gotten used to"

Cons: "A fellow passenger used the restroom too late in the flight making us do anther circle around FWA. Oh well somebody couldn't hold it."

Pros: "The flight was smooth sailing from the beginning to the end and the meal service was good."
Cons: "A little bit of turbulence during the final descent into the airport made it a bit uncomfortable."

Pros: "The comfort seats"
Cons: "Flight was oversold and that caused a delay of over 1 1/2hr."

Pros: "Everything"
Cons: "N/A"

Pros: "Going down stairs to tarmac in CLT was very difficult for this old lady"
Cons: "Deplaning"

Cons: "No food. Just water Stopped to ask customer service about our gate and the girl was rude stating this is not a gate this is customer service. I asked again is gate correct which was right next to the customer service desk and she said over there"

Pros: "Flight was supposed to leave 5:45 PM , they let us board the plane right on time, then we stayed waiting on board for half an hour, there was zero communication from staff or the captain, then suddenly they asked us to leave for no reason whatsoever, we waited and waited, they decided to move us to Gate 1 instead and had us wait for four hours, they served us little food, and told us wait for AA to provide a new plane. we were delayed for four hours, flight left 10PM. very very dissatisfied, never ride with AA or Iberia"
Cons: "I need a refund for this flight. it was a horror, 4 hours of delay with zero communication."

Cons: "If there was ever a staff that was more eager to shirk responsibility I have never encountered it. At this point you might as well crash the plane and blame a duck. I am personally offended at the shear incompetence of the people employed by your "company.""

Pros: "smooth flight, great crew, decent food with beverages, good entertainment selection with nice screens to watch movies"
Cons: "just a tiny bit cramped"

Pros: "We pleaded with attendant to let us take our carry on. We were first to board and all others on the flight were volunteer bag check only. It is Very difficult for me to walk. We packed in small carry on just so we could avoid the baggage carasol. She could have Easily granted our wish and treated is in volunteer manner like everyone else. But no way."
Cons: "Everything else was fine."

Cons: "it was an hour late"

Pros: "Quick flight, no pressure issues in flight."
Cons: "There were two delays."

Pros: "short flight"

Cons: "LATAM deboarded me from the flight after I had boarded. They claimed American had cancelled my reservation because they did not think I would make my connection. I ran in order to make it and then instead of offering me information on the next flight they left me stranded with instructions to find American. Terrible, terrible customer service. I will think twice before booking a LATAM flight again."

Pros: "Getting to my seat was overall the best experience. Out side of the finally walking onto the plane and sitting down, over an hour late, it was less than mediocre."
Cons: "If the plane was on time and didn't run an hour and 20 Ish minutes late, it would have been fine, except for the blinking over head reading light that would flash in my face every 20/30 seconds that could not be turned off being due to, as the flight attendant said, "they all do that"."

Cons: "Due to a flight being cancelled earlier in the day, flights for the rest of the day were over booked. Instead of getting bumped from flight to flight due to the earlier cancellation, I and 6 other passengers decided to drive."

Pros: "Flight staff was friendly"
Cons: "We were delayed 30-35 minutes due to a broken tray table, after we had already boarded."

Pros: "The sweet flight attendant on our flight was the only good thing about our experience."
Cons: "Flight of stairs to the shuttle and no working elevator"

Pros: "Price. That's it."
Cons: "We sat in Orlando waiting to take off - delayed for OVER 30 minutes because ---> the catering truck failed to show up. The captain aired his frustration of the catering crew. Supposed to arrive in Philly approximately 2:24pm - we didn't arrive until 3:03pm. Baggage took another 20-30 minutes. All American emoloyees looked tired. Not one smile either to Orlando or from Orlando. (Oh yeah - we were late taking off to start my vacation from Philly because a crew failed to arrive to "start the engines of the aircraft," per captain's announcement. The entire aircraft boarded and sat, again, for 30 minutes without any air conditioning or air flow in the cabin.) Blah experience. Blah employees. And two different captains announced the reasons for delay with an "annoyed tone.""

Cons: "The counter manager at PHX, Lanell Monarrez was a total witch and whispering to Lanya in front of me was very unprofessional. I paid a full fare 1-way ticket to get out of PHX as they were not willing to allow me to fly standby or make a change to my existing ticket. Crappy airline service at the counter. Good flight crew."

Pros: "same as above"

Cons: "Required to check carry on because of full flight, bag did not make connecting flight. Required to return to airport to recover 6 hours later (additional 50 mile drive)."

Pros: "Friendly staff, clean plane, and comfortable seats"

Pros: "Very friendly staff"

Pros: "Frequent flight updates"
Cons: "Could not hear gate instructions when standing in hallway."

Cons: "Flight was delayed"