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The crew assisted the super senior citizen and accommodated her requests. Experience with crew was excellent. However the aircraft did not have a separate business class cabin. Some of the small offer to improve confirmt of passenger like making a bed in helping them sleep, closing the cabin door would go a long way as some of the traveler are not even aware of these facilities. Once they know, they may prefer flying business.

Since I traveled on my birthday, they gave me a gift and a card. How thoughtful and caring.

Delightful. Excellent service, excelling cabin, could never fly coach again! 😎😆😉

Our flight was canceled, then they moved us to a different flight number yet we didn’t receive notifications timely. We had to find out the latest on our own / later AA sent a text with the updated info..

They didn't tell me they changed my flight. So I got confused on what happened to my flight.

Great flight experience although the food served was not up to the usual SQ standards with the main being too saucy.

There were no vegetarian options on flight from India. Then on the next flight there was no chosen entree available. Movie selection was mediocre

Very courteous and professional flight attendants. At least from Delhi to Tokyo leg where a good number of passengers are of Indian origin should have some items of Indian cuisine on the menu other than that great experience.

Excellent service, excellent food and beverage options, plenty of leg room

We asked for Hindu vegetarian meal in advance and the quality of the food was horrendous. Never flying JAL again!