
China Eastern information
IATA code | MU |
---|---|
Routes | 2328 |
Top route | Shanghai Hongqiao Intl to Beijing Capital |
Airports served | 243 |
Top airport | Kunming Changshui |
China Eastern traveller reviews
Pros
Cons
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
6.0
Pros: Crew
Cons: Entertainment selection could have been better
review from -
5.0
Pros: Seats reclined more than most airlines
Cons: 4 hour delay ON the plane for an 11+hour flight? They could have deplaned us. The flight attendants were rude. Worst flight of my life - never flying China East airlines again
review from -
3.6
Pros: The seats declined more than most airlines
Cons: A 4 hour delay for an 11 hour plus flight? They could have let us off the plane and if not at least been more pleasant. Flight attendants were rude. Worst airline AND flight I have experienced in my entire life.
review from -
7.6
Cons: Didn’t love having not having a jet bridge for boarding. Climbing up stairs to board is not ideal.
review from -
8.0
Pros: Very nice plane, crew was fantastic.
Cons: The only thing is the entertainment since the plane did not have a screen but it was really comfortable flight
review from -
8.0
Cons: No issues, overall good experience.
review from -
8.0
Cons: Experienced no issues, overall good experience.
review from -
2.6
Pros: Seat uncomfortable, filthy restroom, disgusting smell and had not been clean, hand soap no refill, overall bad service.
review from -
5.0
Pros: The crew
Cons: Food wasn't great and didn't get the option to pic something not allergy inducing. The chairs were very uncomfortable with no back support or head padding.
review from -
7.6
Pros: The crew was very helpful. Entertainment had a good variety.
Cons: The second leg of the flight from Shanghai to Bangkok felt like sitting on wooden chairs. Picking the type of food and not end up with allergy inducing food didn't seem like an option.
review from -
9.6
Pros: great service in business class
Cons: food selection could have been more westernized!
review from -
8.0
Pros: Great service in business class
Cons: Boarding seemed to be chaotic !
review from -
4.3
It was just OK
Pros: some of the meals were tasty.
Cons: No WiFi on the flight back, poor entertainment choices, overall an uncomfortable flight experience.
review from -
2.0
Pros: The flight was canceled staff unhelpful stuck us in a shitty hotel with No info.
Cons: The flight was canceled staff unhelpful stuck us in a shitty hotel with No info.
review from -
8.0
Good Flight
Pros: We found an amazing deal for this flight. Overall it was good, service, entertainment, airline, etc... all was as expected.
Cons: The flight was freezing. I wish there were some way to turn down the cold air.
review from -
6.3
Cons: China Eastern seems to be cutting corners in Business Class - cheap headphones, significantly reduced food quality, non-functional WiFi and cabin attendants with very limited English fluency.
review from -
10.0
Pros: Great flight. I’m typically a Delta flier but China Eastern definitely impressed. I will fly with them again soon.
review from -
8.6
Pros: The boarding was great! The flight was very comfortable. We had enough blankets and slept through the flight. I have an allergy to soy and the crew was nice enough to provide an alternative that was not on the menu.
Cons: More food options for those with soy allergy.
review from -
10.0
Pros: Crew was great, flight was great.
Cons: Not Delayed My Luggage.
review from -
8.6
Pros: Lie flat seats in business class are very comfortable. Got a nice 10 hour sleep on the flight across. Bathrooms are clean and clean smelling and large. Crew pleasant and efficient.
review from -
8.0
Cons: The food could be improved.
review from -
2.0
Pros: Nothing. It was a horrible experience.
Cons: They could have checked in our bags but didn't. They could have been more courteous. They could have checked us in through to our final destination (Seattle) but didn't. I will never fly China Eastern again.
review from -
2.0
Pros: Nothing. It was a bad experience.
Cons: They could have served food. They could have checked us in through to our final destination.
review from -
3.3
Cons: Checkin process was really cumbersome and required a text message to confirm, which I couldn't do when I was in Asia.
review from -
5.0
Cons: Flight attendant coughing into hand while handling drinks cart. Flight attendant wearing face mask would be less threatening to health of passengers
review from -
2.6
Pros: entertainment was fine
Cons: The seats provide very little space which is especially bad during such a long flight, the food options are really bad and limiting for those who don't eat red meat or don't eat meat at all, this is the only flight i've ever been on where i was asked to take out my headphones during take off and 30mins-1hr before landing, the aircraft itself is incredibly dated and left in disarray often.
review from -
2.6
Pros: the entertainment was fine
Cons: I hadn't ordered a vegetarian meal and therefore couldn't eat anything on the flight - everything was red meat based, the seats are tiny which is rough on a long haul, the airline asks people to take off headphones 30min-1hr before arrival, crew was incredibly rude, aircraft was old
review from -
2.6
Pros: the entertainment was okay
Cons: The seats provide very little space which is especially bad during such a long flight, the food options are really bad and limiting for those who don't eat red meat or don't eat meat at all, this is the only flight i've ever been on where i was asked to take out my headphones during take off and 30mins-1hr before landing, the aircraft itself is incredibly dated and left in disarray often.
review from -
2.0
Pros: The price was cheap... That was all that was good with the flight. But after that experience, I will never fly with the airline again.
Cons: Almost everything could have been better
review from -
7.0
Pros: Overall, flight, crews, services, airplanes were better than expected
review from -
7.0
Pros: Flight, airplane, crews were Better than expected
review from -
9.6
Pros: a very organized boarding and comfortable seats
review from -
2.0
Pros: Nothing.
Cons: Add more entertainment. Add more food, keep the restrooms clean.
review from -
9.6
Pros: Crew were great and very attentive. Very much improved from experience 8 years ago and given the service, comfort and value would definitely repeat.
Cons: Completely satisfied
review from -
9.0
Pros: Nice staff
review from -
10.0
Pros: The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again.
Cons: Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least.
review from -
7.0
Pros: Crew was good
Cons: Better entertainment of that language and country where the plane is going
review from -
5.6
Pros: Seat is comfortable with lots of leg room. Clean plane.
Cons: On a 14 hour flight, we got food right after take off and then nothing until 7 hours later. Bring snacks for long flights! Minimal movie and tv selection too
review from -
7.3
Pros: Boarding and off boarding was very fast
Cons: Food options/quality
review from -
4.3
Cons: there was 2 hours of delay and the crew didnt announce anything in english
review from -
7.6
Pros: Amazing crew Efficient staff
Cons: Few room for legs No USB charger No individual screen (we couldn't even see the subtitles on the chinese movie)
review from -
6.0
Pros: The crew was very nice and helpful
Cons: Flight hub tried to sell me a Visa to go to Bangkok! Since you are in the travel business I would have thought that they would know that citizens of the USA do not need a visa to go to Thailand! The email your partner company sent me was strongly adamant that I needed a visa before being allowed to travel! I knew better that this was a scare tactic to make money! But many people probably wouldn’t know. I’m surprised that Kayak would be apart of something like this! Hmmm!
review from -
10.0
Pros: This was my first time flying with China Eastern and I was very impressed. The plane was clean and comfortable. The crew was nice and it was overall a great experience. I would fly them again and recommend them to others.
review from -
7.6
Pros: Business class was comfy
Cons: Movie choices could be better
review from -
7.6
Pros: Business class seats were comfy.
Cons: Movie choices were lacking.
review from -
2.0
Cons: My ticket from point a to point B presuming the entire flight would be on an airplane and I would end up on the destinations airport Wrong! Found out the last leg of the journey was by bus, ended up being dumped off in the middle of nowhere. No where near the airport
review from -
2.0
Cons: China airline sucks, drop me off in the middle of nowhere wrong airport
review from -
9.3
Pros: Price was fantastic, crew was very good, food was very good.
Cons: Seat configuration on 777 is not ideal. Very little room for stowage of small personal items (phone, glasses, etc). Power point was not working so I could not charge my tablet or phone.
review from -
10.0
Pros: Good service. Nice crew.
review from -
8.0
Pros: Crew was nice
Cons: Seat could have been better but less crowded on the way back so I was able to change seats for more leg room and arm rest
review from -
7.6
Pros: Crew was nice and friendly. Food was good, got like 3-4 meals with our 13hr flight. On the flight back to LAX less crowded so I was able to change seats more leg room and arm rest
Cons: Seats could have been more comfortable. Crowded on the way to Shanghai (layover) then to Tokyo. Double and Triple check for gate change because ours had no announcements
review from -
7.2
Pros: Very good business class seat I was apprehensive but China Eastern is as good as anyone
review from -
8.6
Pros: Very good business class seat
review from -
4.3
Pros: The flight was on time.
Cons: Check in was all mixed, no CE desk. The plane was about 60% full but they left the best seats with the most legroom, empty. When I tried to move she said it was only available for purchase, no upgrades even to the highest level of frequent flyer. I never saw the chance, stupid policy.
review from -
6.0
Pros: The flight attendant got me a vegetarian meal without me asking. I thought I had ordered one but I had not? So I thought I would have to skip a meal.
Cons: I hada middle seat next to a very large man with broad shoulders who was taking up space in my seat (he also had a middle seat). I know he could not help it but the flight was long and very cramped and uncomfortable. I wish larger passengers would not get a middle seat
review from -
6.6
Pros: I thought I had ordered a vegetarian meal but I had not. The crew was helpful in getting me an extra one and heating it up for me without me asking. I thought I would just skip a meal but was thankful I did not have to do that.
Cons: I was sitting in a middle seat next to a very broad shouldered and tall man who also had a middle seat. He could not help taking up space in my seat because of his large size. It was a very long flight and very uncomfortable and cramped. I wish extra large passengers could not be given middle seats as they need more room.
review from -
2.0
Pros: I like how curly they are running this business
Cons: Just happily kill everyone and end this money game
review from -
2.0
Cons: There is no baggage transfer for international connecting flight. No hotel is provided from the airlines for international travelers, transit time is 12hours
review from -
8.3
Pros: Crew is wonderful .they do everything in business class to make you feel comfortable
Cons: I will never fly China Eastern again. EVER !! I need to add an extra day or two onto our flight. We purchased business class flights so they are not cheap. In order for us to make a change they want $1700 each person, a total of $3400 to take the same flight two days later. The fee is the highest I have ever hear for the same flight class .. I will never ever use China Eastern again, they are taking advantage..I could actually buy a return ticket on another airline for cheaper than they want for a flight change.
review from -
9.6
Cons: Singapore airport to awesome. Easy to get around.
review from
-
9.6
Pros: great service in business class
Cons: food selection could have been more westernized!
review from -
10.0
Pros: Great flight. I’m typically a Delta flier but China Eastern definitely impressed. I will fly with them again soon.
review from -
8.6
Pros: The boarding was great! The flight was very comfortable. We had enough blankets and slept through the flight. I have an allergy to soy and the crew was nice enough to provide an alternative that was not on the menu.
Cons: More food options for those with soy allergy.
review from -
10.0
Pros: Crew was great, flight was great.
Cons: Not Delayed My Luggage.
review from -
8.6
Pros: Lie flat seats in business class are very comfortable. Got a nice 10 hour sleep on the flight across. Bathrooms are clean and clean smelling and large. Crew pleasant and efficient.
review from -
9.6
Pros: a very organized boarding and comfortable seats
review from -
9.6
Pros: Crew were great and very attentive. Very much improved from experience 8 years ago and given the service, comfort and value would definitely repeat.
Cons: Completely satisfied
review from -
9.0
Pros: Nice staff
review from -
10.0
Pros: The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again.
Cons: Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least.
review from -
10.0
Pros: This was my first time flying with China Eastern and I was very impressed. The plane was clean and comfortable. The crew was nice and it was overall a great experience. I would fly them again and recommend them to others.
review from -
9.3
Pros: Price was fantastic, crew was very good, food was very good.
Cons: Seat configuration on 777 is not ideal. Very little room for stowage of small personal items (phone, glasses, etc). Power point was not working so I could not charge my tablet or phone.
review from -
10.0
Pros: Good service. Nice crew.
review from -
8.6
Pros: Very good business class seat
review from -
9.6
Cons: Singapore airport to awesome. Easy to get around.
review from
-
7.6
Cons: Didn’t love having not having a jet bridge for boarding. Climbing up stairs to board is not ideal.
review from -
8.0
Pros: Very nice plane, crew was fantastic.
Cons: The only thing is the entertainment since the plane did not have a screen but it was really comfortable flight
review from -
8.0
Cons: No issues, overall good experience.
review from -
8.0
Cons: Experienced no issues, overall good experience.
review from -
7.6
Pros: The crew was very helpful. Entertainment had a good variety.
Cons: The second leg of the flight from Shanghai to Bangkok felt like sitting on wooden chairs. Picking the type of food and not end up with allergy inducing food didn't seem like an option.
review from -
8.0
Pros: Great service in business class
Cons: Boarding seemed to be chaotic !
review from -
8.0
Good Flight
Pros: We found an amazing deal for this flight. Overall it was good, service, entertainment, airline, etc... all was as expected.
Cons: The flight was freezing. I wish there were some way to turn down the cold air.
review from -
8.0
Cons: The food could be improved.
review from -
7.0
Pros: Overall, flight, crews, services, airplanes were better than expected
review from -
7.0
Pros: Flight, airplane, crews were Better than expected
review from -
7.0
Pros: Crew was good
Cons: Better entertainment of that language and country where the plane is going
review from -
7.3
Pros: Boarding and off boarding was very fast
Cons: Food options/quality
review from -
7.6
Pros: Amazing crew Efficient staff
Cons: Few room for legs No USB charger No individual screen (we couldn't even see the subtitles on the chinese movie)
review from -
7.6
Pros: Business class was comfy
Cons: Movie choices could be better
review from -
7.6
Pros: Business class seats were comfy.
Cons: Movie choices were lacking.
review from -
8.0
Pros: Crew was nice
Cons: Seat could have been better but less crowded on the way back so I was able to change seats for more leg room and arm rest
review from -
7.6
Pros: Crew was nice and friendly. Food was good, got like 3-4 meals with our 13hr flight. On the flight back to LAX less crowded so I was able to change seats more leg room and arm rest
Cons: Seats could have been more comfortable. Crowded on the way to Shanghai (layover) then to Tokyo. Double and Triple check for gate change because ours had no announcements
review from -
7.2
Pros: Very good business class seat I was apprehensive but China Eastern is as good as anyone
review from -
6.6
Pros: I thought I had ordered a vegetarian meal but I had not. The crew was helpful in getting me an extra one and heating it up for me without me asking. I thought I would just skip a meal but was thankful I did not have to do that.
Cons: I was sitting in a middle seat next to a very broad shouldered and tall man who also had a middle seat. He could not help taking up space in my seat because of his large size. It was a very long flight and very uncomfortable and cramped. I wish extra large passengers could not be given middle seats as they need more room.
review from -
8.3
Pros: Crew is wonderful .they do everything in business class to make you feel comfortable
Cons: I will never fly China Eastern again. EVER !! I need to add an extra day or two onto our flight. We purchased business class flights so they are not cheap. In order for us to make a change they want $1700 each person, a total of $3400 to take the same flight two days later. The fee is the highest I have ever hear for the same flight class .. I will never ever use China Eastern again, they are taking advantage..I could actually buy a return ticket on another airline for cheaper than they want for a flight change.
review from
-
6.0
Pros: Crew
Cons: Entertainment selection could have been better
review from -
5.0
Pros: Seats reclined more than most airlines
Cons: 4 hour delay ON the plane for an 11+hour flight? They could have deplaned us. The flight attendants were rude. Worst flight of my life - never flying China East airlines again
review from -
3.6
Pros: The seats declined more than most airlines
Cons: A 4 hour delay for an 11 hour plus flight? They could have let us off the plane and if not at least been more pleasant. Flight attendants were rude. Worst airline AND flight I have experienced in my entire life.
review from -
2.6
Pros: Seat uncomfortable, filthy restroom, disgusting smell and had not been clean, hand soap no refill, overall bad service.
review from -
5.0
Pros: The crew
Cons: Food wasn't great and didn't get the option to pic something not allergy inducing. The chairs were very uncomfortable with no back support or head padding.
review from -
4.3
It was just OK
Pros: some of the meals were tasty.
Cons: No WiFi on the flight back, poor entertainment choices, overall an uncomfortable flight experience.
review from -
2.0
Pros: The flight was canceled staff unhelpful stuck us in a shitty hotel with No info.
Cons: The flight was canceled staff unhelpful stuck us in a shitty hotel with No info.
review from -
6.3
Cons: China Eastern seems to be cutting corners in Business Class - cheap headphones, significantly reduced food quality, non-functional WiFi and cabin attendants with very limited English fluency.
review from -
2.0
Pros: Nothing. It was a horrible experience.
Cons: They could have checked in our bags but didn't. They could have been more courteous. They could have checked us in through to our final destination (Seattle) but didn't. I will never fly China Eastern again.
review from -
2.0
Pros: Nothing. It was a bad experience.
Cons: They could have served food. They could have checked us in through to our final destination.
review from -
3.3
Cons: Checkin process was really cumbersome and required a text message to confirm, which I couldn't do when I was in Asia.
review from -
5.0
Cons: Flight attendant coughing into hand while handling drinks cart. Flight attendant wearing face mask would be less threatening to health of passengers
review from -
2.6
Pros: entertainment was fine
Cons: The seats provide very little space which is especially bad during such a long flight, the food options are really bad and limiting for those who don't eat red meat or don't eat meat at all, this is the only flight i've ever been on where i was asked to take out my headphones during take off and 30mins-1hr before landing, the aircraft itself is incredibly dated and left in disarray often.
review from -
2.6
Pros: the entertainment was fine
Cons: I hadn't ordered a vegetarian meal and therefore couldn't eat anything on the flight - everything was red meat based, the seats are tiny which is rough on a long haul, the airline asks people to take off headphones 30min-1hr before arrival, crew was incredibly rude, aircraft was old
review from -
2.6
Pros: the entertainment was okay
Cons: The seats provide very little space which is especially bad during such a long flight, the food options are really bad and limiting for those who don't eat red meat or don't eat meat at all, this is the only flight i've ever been on where i was asked to take out my headphones during take off and 30mins-1hr before landing, the aircraft itself is incredibly dated and left in disarray often.
review from -
2.0
Pros: The price was cheap... That was all that was good with the flight. But after that experience, I will never fly with the airline again.
Cons: Almost everything could have been better
review from -
2.0
Pros: Nothing.
Cons: Add more entertainment. Add more food, keep the restrooms clean.
review from -
5.6
Pros: Seat is comfortable with lots of leg room. Clean plane.
Cons: On a 14 hour flight, we got food right after take off and then nothing until 7 hours later. Bring snacks for long flights! Minimal movie and tv selection too
review from -
4.3
Cons: there was 2 hours of delay and the crew didnt announce anything in english
review from -
6.0
Pros: The crew was very nice and helpful
Cons: Flight hub tried to sell me a Visa to go to Bangkok! Since you are in the travel business I would have thought that they would know that citizens of the USA do not need a visa to go to Thailand! The email your partner company sent me was strongly adamant that I needed a visa before being allowed to travel! I knew better that this was a scare tactic to make money! But many people probably wouldn’t know. I’m surprised that Kayak would be apart of something like this! Hmmm!
review from -
2.0
Cons: My ticket from point a to point B presuming the entire flight would be on an airplane and I would end up on the destinations airport Wrong! Found out the last leg of the journey was by bus, ended up being dumped off in the middle of nowhere. No where near the airport
review from -
2.0
Cons: China airline sucks, drop me off in the middle of nowhere wrong airport
review from -
4.3
Pros: The flight was on time.
Cons: Check in was all mixed, no CE desk. The plane was about 60% full but they left the best seats with the most legroom, empty. When I tried to move she said it was only available for purchase, no upgrades even to the highest level of frequent flyer. I never saw the chance, stupid policy.
review from -
6.0
Pros: The flight attendant got me a vegetarian meal without me asking. I thought I had ordered one but I had not? So I thought I would have to skip a meal.
Cons: I hada middle seat next to a very large man with broad shoulders who was taking up space in my seat (he also had a middle seat). I know he could not help it but the flight was long and very cramped and uncomfortable. I wish larger passengers would not get a middle seat
review from -
2.0
Pros: I like how curly they are running this business
Cons: Just happily kill everyone and end this money game
review from -
2.0
Cons: There is no baggage transfer for international connecting flight. No hotel is provided from the airlines for international travelers, transit time is 12hours
review from