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Cons: "Food could have been bit better."

Pros: "Yes"

Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"

Pros: "very welcoming and responsive"
Cons: "avoid last-minute gate changes"

Pros: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Cons: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."

Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."

Pros: "The crew was amazing, polite and efficient"

Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"

Pros: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Cons: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."

Cons: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"

Pros: "The food and crew on board are good"
Cons: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."

Pros: "Nice crew with good ambience"
Cons: "Online all food options, though it's a small flight with no hot food served!"

Pros: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Cons: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"

Pros: "Service was nice. Crew was friendly"
Cons: "Allow for free updrades"

Pros: "The flight was on time. The overall experience was good. Would love to travel with them again."

Pros: "Not at all"
Cons: "Everything"

Pros: "Very good crew"

Pros: "All was okay and easy."
Cons: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."

Pros: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Cons: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."

Cons: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"

Pros: "Super professional and kind crew. Food was good. Overall, a fantastic flight."

Pros: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Cons: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."

Pros: "Nothing"
Cons: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."

Pros: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Cons: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"

Pros: "Baggage policy is good"
Cons: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."

Pros: "The air hostesses were very warm and friendly."

Pros: "Service was good"
Cons: "Flight was delay that was not good"

Pros: "everything went smoothly.. good service, good food"

Pros: "Was a very good experience. Staff was friendly and organized. Food was good."

Pros: "Free upgrade to first class for no apparent reason"

Pros: "The best airline in India... by far!"

Pros: "Cleanliness timing"
Cons: "Baggage cost for extra luggages."

Pros: "They had a check in/ luggage drop before the AirTran"
Cons: "Nothing"

Pros: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."

Pros: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"

Pros: "Boarding and crew were great."
Cons: "Food can be improved."

Pros: "Friendly staff, organized boarding, in flight crew helpful in finding seats"

Cons: "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."

Pros: "Staff on board are excellent! WAY better service than US carriers."
Cons: "Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic."

Cons: "Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline."

Pros: "It wasn't efficient. Slow to check in"
Cons: "Two members of our travelling group had challenges checking in which the staff seemed not able to address and didn't communicate well"

Pros: "Less leg room than Jet"
Cons: "At least the emergency row should have more space"

Pros: "The interior aesthetics are good and the cabin crew are well trained to look after the needs of the pasengers."

Pros: "The best airlines"

Pros: "Leg space is good. Food is good. Cabin crew is top notch."
Cons: "Flight was delayed by 20 mins"

Cons: "It was good value for option With in flight catering"

Pros: "While waiting to board, they first informed me that I had been upgraded from Economy to Business. Then they changed their mind and said it would be Premium Economy. I still didn't mind. And then they say, what the heck, go enjoy yourself in Business. Now that is something I will appreciate for a long time. Happy Birthday Vistara!"

Pros: "The food quality and the inflight entertainment were better than most other commercial airlines. The free upgrade to premium economy due to availability was also welcome."
Cons: "Three things : 1) The crew seemed to be relatively inexperienced and just out of college. I observed a couple of informal communication exchanges from their part. But the crew were helpful and tried their best to provide the best customer experience. 2) The boarding process normally starts with business and premium class and then followed by economy. For my flight however the economy class was boarded first while the business class passengers were kept stranded waiting in a separate line. This also reflected the inexperience of the crew which handled the boarding. 3) Vistara was my connecting flight from Pune to Delhi followed by British airways flight from Delhi to London. Though the flights were booked under one ticket, the representative did not checkin my luggage throughout the journey due to which I had to collect my baggage at Delhi and check it in again. The representative explained that vistara still didn't have alliances with most airlines allowing luggage to be checked in till final destination. This is another front on which they can improve."

Pros: "Clean aircraft, top notch service, tasty food and on time departure/arrival. Would definitely fly them again"
Cons: "Nothing"

Pros: "Worth buying an XL seat Liked the rolling ramp better than steps. Buses to terminal were wuick"
Cons: "Baggage policy for checkin and carryon is too restrictive, too low. Too many email messages sent by IndiGo."

Pros: "We arrived at the departure gate at 8 am, to be told it was closed for a flight at 8:25 am. We had to purchase a replacement flight 12 hours later. Same airline indigo. Flight 6E6314. Two tickets"

Pros: "Flight delay"
Cons: "Flight delay"

Cons: "Good airline. Flight was delayed due to weather"

Cons: "I got sick so I had to leave India. I tried for 5 days in a row to cancel this flight but the cleartrip.com website is just a bad labirinth. You are not able to cancel the flight from mobile( when I was in India), you are not able to access the website from Europe."

Cons: "all ok"

Pros: "Flight attendants were the best and very friendly"
Cons: "Not much, on time flights and friendly flight attendants"

Pros: "Everything"
Cons: "Nothing I didn't like"

Pros: "Punctuality and professional service."
Cons: "All good."

Pros: "Seats very uncomfortable"
Cons: "Separate counters for wheel chair passengers as well as bus transport. There were several unruly travellers and it is not fair that ground staff should have to remind passengers of protocol. Separate transport will help."

Pros: "Service and staff were brilliant"
Cons: "No in flight entertainment . Plastic pot noodles and rice could be changed to something more environmentally sustainable. Seats not very comfortable."

Cons: "Flight was delayed by 15 mins and there was a gate change which was a complete surprise."

Cons: "Worst crew. Very arrogant"

Pros: "Neat clean well organised and systematic"
Cons: "Cabin announcements volume can be lowered. It’s too loud"

Cons: "Flight 6E 188 to Chennai supposed to leave at 6.20 AM got cancelled by airliner. Lot of discomforts faced. Indigo should pay me penalties to me by three times the charge."

Pros: "On time, comfortable seats, friendly crew."

Cons: "."

Cons: "Legspace for passengers"

Cons: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."

Pros: "Crew was friendly and caring towarda a patient."
Cons: "Delayed by 30 mints"

Pros: "The cabin crew behaviour"
Cons: "Boarding experience, boarding gate staff behaviour"

Pros: "The crew is very good. Best behaviour. Arrive before main time. Seat os comfortable."
Cons: "Service facility is very good. I like IndiGo crew members & their behaviour."

Pros: "Time from landing to collecting our luggage was the fastest we’ve ever experienced."
Cons: "Ran out of food options by the time the trolley reached us. This was a problem as we hadn’t had time for lunch"

Pros: "Efficient check-in and boarding."
Cons: "Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item."

Pros: "Clean comfy seats Attentive and polite staff"
Cons: "Very delayed. Refreshments were offered after we had already bought them ourselves!"

Pros: "It was good flight. Mainly impressed by professional cabin crew. Check-in process could be better as there was no one at priority check-in desk and no sign for the same."
Cons: "We asked one of our hand bags to be checked in. But was told we will be charged."

Cons: "Luggage lost. No apologies, no compensation"

Cons: "Check in was terrible. They had so much trouble with international credit card!!! Almost made me miss my flight."

Pros: "Air hostess service and flight timings"

Cons: "delay"

Pros: "Everything"

Pros: "I flew from Kolkata to Bangkok on 14D. The service was on time."
Cons: "LImited selection on their menu, and what they have were very overpriced, even more expensive than on European low-cost carriers"

Pros: "Everything except boarding"
Cons: "I am a senior citizen & was issued boarding pass for Gate no 26 in Kolkata. I received a SMS that Gate changed to Gate no 18 & then Gate No 19. I was not only harassed but under stress if the gate is going to change again & I should not miss it."

Pros: "The people"
Cons: "The seats, it was too warm. Being herded into busus like cattle."

Cons: "A"

Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."

Pros: "On time"

Cons: "Attitude"

Pros: "Crew tried to be helpful and friendly."
Cons: "Difficult to find if in right line to check in. After asking many finally found a staff member who realized I had only a few minutes to catch my flight. Then given priority. IT COST ME ABOUT $67 USD ONE WAY BUT IT COST MY BAG $87 USD TO BE CHECKED IN. Another cut rate airlines that charges for everything extra--soon th toilets!"

Pros: "Nothing."
Cons: "When we booked the flight we were unaware the price did not include checked baggage. We called Kiwi.com and we asked what it would cost to add checked baggage. They said they’d check and get back with us. When they did they said the additional charge for 15kg was more than the ticket itself!! For more than 15 up to 30kg it was nearly 3 times as much! This really felt like a scam! We asked to cancel the flight and were told we could, but there was no guarantee of any refund. We said to cancel it anyway. Later I was told there would be no refund. I assumed it had been canceled and yet I got emails telling me it was time to check in, etc. And then I’m asked to review my flight! So, between Indigo and Kiwi.com I felt I got terrible service. I will not use either of them again. In the end we got a flight for the original amount including 15kg of checked baggage from a different website and on a different airline that left at the exact same. There was a reasonable charge per 5 kg over the15 allowed."

Pros: "All great !"

Pros: "Staff and service. Efficient travel time."
Cons: "Noted a difference in passenger type on this flight. Some were rather demanding for the crew members in that some passengers did not adhere to safety protocols. Staff handled the situation in very professional manner."

Pros: "Help desk at check in counter. Such a supportive staff I have never seen. Helping at all moment."
Cons: "Nothing specific"

Pros: "Overall experience"
Cons: "Over expensive food"

Pros: "Seats are very nice."
Cons: "Flight attendants do not have passengers obey flight safety rules. Passengers roam around plane when seat belt light is on. Talk on phone all the way thru take off. Very weak on enforcement of safety requirements."

Pros: "The staff tried to be helpful, but they were not."
Cons: "I booked my flight through Kayak, which redirected me to Kiwi.com. They in turn booked my flight and sent me my tickets in an attachment that wouldn't open. When I tried multiple computers, the website said, system down. So I couldn't print my itinerary. Hence, when I got to the airport, they wouldn't let me in. After two hours of people telling me "No no no", someone finally figured out that kiwi had used some unique credit card number under my fellow passenger's name. I had struggled and argued for two hours. Finally someone knew and recognized the issue and helped us. In the nick of time, we were allowed on board."

Pros: "On time"
Cons: "Food choice"

Pros: "Punctually"
Cons: "No leg room"

Cons: "I missed the flight coz it was preponed. I had to spend 500 extra dollars on scheduling my international flight."

Cons: "My son unable to use ticket I prepaid for him on my card. They wanted physical card which I have in usa not in India with my son"

Pros: "Nothing"
Cons: "I missed my onward international flight due to this airline. They refused to take any responsibility and I am now stuck in Mumbai having to miss work, spend more money and get another flight"

Pros: "The plane noise level during flight was around 78db."
Cons: "No leg room at all for people above 6ft. I sat down n the guy in front reclined n crushed my knees. All food items u need to purchase. Price for an extra check-in bag was same as price of 1 ticket. Horrible."

Pros: "Boarding process"
Cons: "Comfortable chairs."

Pros: "Yes"
Cons: "More leg room"

Cons: "No Delays in flight......one hour delay is too much"

Pros: "Seats were ok. 300 one is too much to buy seat."

Cons: "Delay in boarding and flight"

Pros: "All good"
Cons: "Nothing"

Cons: "The business class was cheap. Didn’t expect such poor quality."

Pros: "Crew was amazing"
Cons: "More options of food not the ready to eat ones"

Pros: "Flight on time and services"
Cons: "If we have usb charging option that cab be added advantage"

Cons: "seats are VERY TIGHT AND EXTREMELY uncomfortable. Its basically a old crowded bus in a 3rd world country."

Pros: "Flight was on time and with little hassle once in the air. Crew was polished and professional,"
Cons: "Shuttle bus loading to aircraft: chaotic and could be better organized. Bus arrived at aircraft, and had to wait as passengers were still disembarking. Not well thought out."

Cons: "Chaotic departure area with unclear announcements, often two simultaneous announcements. Found out at last minute we were in the wrong part of the area. Could easily have missed flight"

Cons: "No water was offered"

Cons: "The flight landed 2 hours later"

Pros: "Friendly crew"
Cons: "Delayed 40mins customers behave like they are on a public bus lots of pushing get impression it was first flight for many didn’t know they couldn’t stand when seat belt sign was on & applauded on landing. Check in was chaotic large family groups checking in so very slow & disorganised"

Pros: "Punctuality"
Cons: "Nothing as such"

Pros: "Very customer like"
Cons: "Poor customer service"

Pros: "Nothing"
Cons: "Discomfort No food/water No entertainment Very very bad seats Only 2 toilets"

Cons: "- The flight onward to Ahmedabad went fine but the return flight got delayed by 2 hrs, one hour to get fly from Ahmedabad and another one to land as the Mumbai airport had heavy traffic so we kept flying for an additional hour waiting for an opportunity to land. Its effect was increased by the fact that it was late at night. In fact, we were using flight rather than train to save time and it ended up costing us 5 hours between waiting and flight. - There was no food available on the flight apart from food that one should buy at an extra cost."

Pros: "Clean & fast"
Cons: "Small seats, did not have food I wanted and took a long time to confirm."

Pros: "Stayed on plane whilst people boarded in Hyderabad. No delays"
Cons: "No entertainment"

Pros: "Wheelchair assistance was amazing. I am traveling with a broken leg and couldn’t be more grateful for the helpful staff."

Pros: "Trip was smooth."
Cons: "No problems whatsoever."

Pros: "Very comfortable waiting zone like a first class lounge"
Cons: "Very narrow and complicated security check"

Pros: "On time service and often friendly staff, particularly in airport at checkin."
Cons: "I paid for business class due to excess luggage. Business class isn't business class, really. But it saved me money in the end. food dismal."

Pros: "Food was ok and general cleanliness. Fast luggage retrieval"
Cons: "Flight delay"

Cons: "Flight was delayed by 3 hrs"

Pros: "Their aircraft are brand new and ground staffs are cooperative."
Cons: "GoAir schedule changes in a blink. Scheduled 1:05 pm then delayed to 3:0 pm then rescheduled 1:30 then again 2:05 pm. It’s total madness. Almost missed the flight."

Pros: "The truth by GOAir staff is not spoken they keep saying flight will come but it didn't and this happens twice. Other flight did iperarate and fly"
Cons: "Liars"

Pros: "I cancelled my flight because of delay and waiting for my refubd"
Cons: "Go air has no communication, no sense of responsibility giving different stories."

Pros: "Nothing"
Cons: "Being late. Disorganized boarding."

Pros: "boarding was fast ... seating was nice .. service was good"
Cons: "Flight was delayed by more than an hour... no facilities at the airport"

Cons: "Business class is an economy seat up front. Terrible condition of planes - in particular the rest room is filthy. Avoid!"

Cons: "Knowingly delay was not flashed though mobile apps were showing delayed time correctly. On counter staff was giving correct time. But refuse to display No display of gate until boarding was midway Row wise boarding not followed Head purser on board was loud , brash , rude and curt to all Non apologetic to a delay of nearly 2.5 hours Cramped seats"

Pros: "The flight was for only one hour and it went by pretty quickly. The flight was clean and the crew was friendly as well. The prices were a little high but they were offering international baggage allowance so it was worth it."
Cons: "The initial boarding was a little delayed and we weren't informed that it was going to be that way. Ended up standing in the tunnel to the plane for 15 mins. The leg space was relatively less, but for an hour, very manageable."

Cons: "Non-existent leg space. Narrow seats."

Cons: "poor communication of delay as well as estimation of delay."

Cons: "Did not receive timely information about the flight delay (if I'd I could cancelled, gotten a full refund and flown on another flight right there, but the information came too late, even though they had it in advance.) Did not receive information about complimentary snacks (had to find out for myself Don't travel with goair if you have time sensitive single day travel plans."

Pros: "Nothing"
Cons: "I missed my onward international flight due to this airline. They refused to take any responsibility and I am now stuck in Mumbai having to miss work, spend more money and get another flight"

Pros: "The plane noise level during flight was around 78db."
Cons: "No leg room at all for people above 6ft. I sat down n the guy in front reclined n crushed my knees. All food items u need to purchase. Price for an extra check-in bag was same as price of 1 ticket. Horrible."

Pros: "Boarding process"
Cons: "Comfortable chairs."

Pros: "Yes"
Cons: "More leg room"

Cons: "No Delays in flight......one hour delay is too much"

Pros: "Seats were ok. 300 one is too much to buy seat."

Cons: "Delay in boarding and flight"

Pros: "All good"
Cons: "Nothing"

Cons: "The business class was cheap. Didn’t expect such poor quality."

Pros: "Crew was amazing"
Cons: "More options of food not the ready to eat ones"

Pros: "Nothing"
Cons: "Food and Seats"

Cons: "The runway lights at lucknow airport caused the plane to turnaround"

Pros: "All good"
Cons: "None"

Cons: "I booked this flight for my mother who was travelling long distance for the first time. Since it was a 15 hour long flight, I wanted to make sure that she gets a window seat so she'd be able to rest better. I reserved a window seat through the Air India website and received a confirmation that the seat had been reserved but at check-in, my mother was given a middle seat. When she went to the gate and asked about the seat change, they said sometimes online reservation does not go through (even though the message says it has) and there is nothing they could do about her seat! I have no idea why they provide this facility in that case. My mother's first long distance flight was very uncomfortable when it shouldn't have been. Please avoid choosing Air India!"

Cons: "Entertainment sockets were broken in my both flights!"

Pros: "It was on time and reach on time which is amazing"
Cons: "The cabin crew weren't as warm as the international flights"

Cons: "Horrible seats"

Pros: "Nothing"
Cons: "Service was non-existent. Flight kept getting delayed for departure"

Cons: "Entertainment system did not work! No help on the plane,no compensation made."

Pros: "Quick boarding."
Cons: "TV did not work all through the 15 hour direct flight. The crew was unable to resolve the issue. Flight took off 45 mins late though the pilot apologized and explained the cause for the delay. The crew seemed new and looked hassled. Too few for a full flight."

Cons: "The seats were too old"

Pros: "Staff was professional."
Cons: "Bathrooms dirty and didn't work. Bad food."

Pros: "on time arrival and departure."
Cons: "Poor leg space for economy class. Mediocre food and crew service."

Pros: "Direct flight"
Cons: "Everything else."

Pros: "Nothing really."

Pros: "Service was good"
Cons: "Older equipment and entertainment was not great"

Pros: "Flight was on time. I saved almost 12 hours in travel time."
Cons: "Checking and baggage drop off took 2 hours at Delhi airport. I would have missed the flight if not helped by airport staff. There server was down. They issue boarding pass at one counter and do baggage check in at another. You have carry your bags to get them scanned. Airlines staff at airport were so slow as if they had no clue what they had to do."

Cons: "Crew is not responsive Entertainment not working Toilets are uncleaned Bumpy landing in SFO led overhead compartment opened"

Pros: "short flight time"
Cons: "old aircraft with non-working amenities pathetic entertainment"

Pros: "Reading material s handed out were good."
Cons: "Made to sleep most of the 16 hr flight"

Pros: "The take off and landing times are excellent."
Cons: "Business class service was like economy. Dirty bathrooms. Poorly trained staff. Dirty interior. Seat did not work."

Cons: "Overall good experience being a non stop straight flight"

Pros: "Flight was late but good overall"

Cons: "My seats that I selected was changed to something at the very end of the plane for both the trips. Disappointed about this service"

Pros: "Fast effeiciatn flight from IXC to DEL."
Cons: "At the time of checkin, the attendendent offered me Business Class for a nominal fee. I said yes to the offer. Typically, the attendant will simply swipe your card, and receive your boarding pass. Well, the attendant could not swipe my card, but said I had to go to the ticketing office. To keep a long story short, I was escorted all through Chandigarh Aiport, went to 2 different offices on the opposite side of the aiport. Had to go through a rough security process once again. The whole ordeal for the upgrade took 45 minutes, with most people speaking Hindi. This was not a Business Class experience!! Although the plane was a newer A320, the seats were dirty. The inflight entertainement did not work. And the Business Class food was not very tasty and were small serving size. I wasted my money on the Business Class experience."

Pros: "Shortest flight"
Cons: "Tv not working Average food Water not working in toilets"

Pros: "the food was vegetarian but far better than most of the domestic flights I take in the US. The food was also included in the price of the ticket. I wasn't left debating whether to buy a boxed snack for $8 or survive on peanuts and pretzels."

Pros: "Upgrade to business. Totally worth it considering it's a direct flight."

Pros: "staff seemed helpful. Food was Indian."
Cons: "The entertainment system and reading light do not work. I have had this happen on my previous Air India flights too."

Cons: "Service"

Pros: "Direct flight from Delhi to Chicago. No layover"
Cons: "Planes are old..Service is average. Entertainment options are poor. This is the 2nd time I have ever flown Air India. The last time was 20 years ago and i have decided not to fly this airline again. It comes nowhere close to any of its competitors."

Pros: "Fed a ton"
Cons: "Old plane"

Cons: "My flight was delayed for hours that i needed to get on to another flight."

Pros: "Nothing"
Cons: "Customer service didn't even try and refund even the taxes"

Pros: "I can't think of anything I really liked about my flight. Crew tried to arrange kid's meal at least - so okay!"
Cons: "Boarding issues already mentioned above. If you are not looking for flight status on the screens available at the airport, there are chances you may miss your flight. They don't bother to make announcements about boarding. Entertainment - Useless... it never works! The flight attendant had to restart a couple of times, even then it didn't work properly. Poor...Poor...Poor!!"

Pros: "Air India is the best airline ever"

Pros: "nothing"
Cons: "Awful smell in the flight Bad food Dirty hand rests Dirty seats Food spilled all over"

Cons: "Seat changed by airline with out my knowledge"

Pros: "The time of the flight was good."
Cons: "There were many problems I faced in the flight mentioned below:- 1) firstly at the time of boarding the staff changed the seats for me and my wife which we had opted at the time of web check in. 2) After getting into flight I noticed the plane was very old and the seats were broken also. 3) very less movies collection. 4) the touchscreen were not at all working . 5) no charging port , it was broken . Not even USB port was there. 6) very bad food service. They just forgot to serve the drinks and meals at a correct interval of time."

Pros: "Flight was comfortable. Boarding process was smooth."
Cons: "Air India people left the luggage of half of the passengers at the Delhi Airport. We had to wait at the airport to find out that luggage would arrive by the next flight in the afternoon. The good thing was that the luggage was delivered to our home in the evening."

Pros: "From JFK to Del, crew was really good and helping."
Cons: "Boarding: At T-3,there was proper announcement and everyone formed a queue. Touch screen for entertainment system did not work."

Pros: "less then expected"
Cons: "help and services"

Pros: "I came home safely"
Cons: "Not enough food. No tv or in flight entertainment. No wifi"

Cons: "I arrived at the terminal and was told my ticket was voided by Kayak. When I contacted Kayak they told me it was Air India's fault. Air India then refused to provide any evidence of the voided ticket. End result? I paid over $750 for a flight and was never given a ticket. I was forced to dispute the charge and buy a $1200 ticket via Emirates. I will not be booking with Kayak or Air India ever again and want to warn others about doing the same. If things are running smoothly I'm sure you will have no complaints. However, if there is any situation where you require customer service, you're going to be in a tough spot."

Pros: "Flight timings"
Cons: "Poor in flight service quality"

Cons: "staff and crew is not all friendly, Tv's don't work most of the time, seat comfortness is also not that good."

Pros: "Timely service"
Cons: "Passengers spoiling area by throwing papers tissues Eatables It has to be taken care of through announcement"

Cons: "One of the passengers threw-up in the aisle near the restroom and the airlines staff simply threw some news paper on top of it rather than actually cleaning it up so we all sat there smelling it for another 5 hours."

Pros: "Arrived on time"
Cons: "Ground staff handling is horrible, specifically the supervisor at the Delhi airport Rajeev Rathore was very callous, despite bringing it to his attention that their are families with young kids (not my kids, I was traveling alone) who need to be taken care of, he simply shrugged it off, on the other hand people with influence would be moved ahead of line at the counter (that is the INDIA way I was told). I will not fly this airline again. The aircraft inside is in state of disrepair, the lights and the entertainment system does not work (luckly my family is traveling by different airline), imagine young kids with screen not working for 15 hours. Overworked staff. I strongly recommend avoiding this airline."

Pros: "The flight arrived on time, in spite of departing one hour late. The captain's announcements were clear and precise. The food was good. The air hostesses were great!"
Cons: "The plane was really old. The entertainment center malfunctioned. The remote never worked. The AC didn't work for the first 2 hrs. it was unbearable. The bathrooms were poorly maintained. Half the bathrooms weren't working."