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The flight lead, Katherine, took care of me in business class and provided exceptional service. She was warm, welcoming, bubbly and proactively accommodating as well as confident, professional, competent and clearly respected by the pilots. Just what I needed on my 17th and final hour of flight time traveling home from a business trip to India.

The flight was excellent, the crew was super friendly. The only complaint I have is, 3 of my zipper handles were broken and there were 2 massive scratches on the back of my bag

The required privilege for business class while boarding is not given. Food is average. The seats in business class are bad, worn out and dirty

As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure

It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight

It was really nice journey i personally recommend klm flight

Empty seats next to me - wish it had been for a longer flight!!

KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.

Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack

The plane. Airbus A330-200. Comfortable for a 7-hour flight. Seats seemed to have more legroom. I was in row 17. Flight was operated by Delta but was better than expected.