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Pros: "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
Cons: "N/A"

Pros: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Cons: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."

Pros: "Great crew. I easy transfer!"
Cons: "Food was not great."

Pros: "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
Cons: "Not applicable"

Pros: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."

Pros: "none"
Cons: "very poor communication of information"

Pros: "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
Cons: "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."

Pros: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Cons: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."

Cons: "Everything was great!"

Cons: "BA flight with poorer screens and food than JAL"

Pros: "Fast Service , cheerful Members , and positive Vibes all the time."

Pros: "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
Cons: "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."

Pros: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."

Pros: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Cons: "The flights were everything I expected and more."

Pros: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Cons: "The flights were everything I expected and more."

Pros: "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."

Pros: "Nothing"
Cons: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"

Pros: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Cons: "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."

Pros: "Crew was very nice, movie selection was great and the 787 is a nice plane"
Cons: "Not a lot of room to move around (seat size) and need more bathrooms only had 4 for about 100+ ppl"

Pros: "The crew Service"

Pros: "Once again the service from the flight attendants was perfect."

Pros: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."

Pros: "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."

Pros: "Food was great, plenty of room, lots of movies"

Pros: "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."

Pros: "The hospitality of the crew"

Pros: "The most polite and attentative flight attendants and great food options."

Cons: "Requested Vegetarian Meals. Didn't get them"

Cons: "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"

Pros: "The crew were all exceptionally pleasant, helpful."
Cons: "I didn't care at all for the food."

Pros: "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
Cons: "Everything!"

Pros: "Seating is comfortable. Lots of entertainment (for free), free alcohol, and you can adjust your own window tint"
Cons: "Boarding was delayed. I think their system went down. Food wasn't bad. But I mean really is airline food ever good?"

Pros: "Best prices for quality service. If the prices for JAL are within $30, I will always select JAL."

Cons: "Same"

Pros: "Best R/T I have had, service to food to cleanliness."

Pros: "Very spacious and comfortable, modern plane"

Cons: "I ordered Hindu vegeterian meal while coming to Chicago on phone with Japan Airline I got Asian veg food"

Pros: "I loved the service, the toothbrushes in the bathroom, the cleanliness of the bathroom throughout the flight, the snacks, and the kind flight attendants. This has been my best experience flying to the US from Asia! I would love to take Japan Airlines again as I was incredibly impressed by their services."
Cons: "The lack of quality movies and the way it was organized on the screen. They could organize movies and TV shows by categories instead of one big movie section."

Pros: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Cons: "I don't have anything to complain about."

Pros: "Wonderful crew..nice plane and comfortable seats!"
Cons: "No inseat power or usb on the monitor"

Pros: "You guys couldn't be any more polite, attentive, courteous. There wasn't a moment during the flight that one of the flight crew was near in case you need something. Definitely best experience in an airline Thanks a thousand"

Pros: "Noting"
Cons: "We had a last minute flight change to extend my business stay in Asia. Our firm contacted JAL on 3/1 to extend the return date from 3/3 to 3/8. We were told that it was done and just call back on 3/7 to confirm flight. When we called back on 3/7, they said the flight was never rescheduled and could not find a voice recording of the request. Despite our offering of evidence of our other ticket from Osaka to TPE (3/3-3/8 round trip) showing that it was not a no-show, and we have phone records of calling JAL on 3/1. Nevertheless, their customer care center in CHINA was firm that it cannot be done. The money has been wasted. Ridiculous service for a 3,500 business class ticket."

Pros: "The flight was really comfortable, the food was the best meals on the plane as far as I could remember. The stewardess were very helpful and friendly."

Pros: "Overall service was good"
Cons: "Entertainment choices were not good"

Pros: "Very nice flight. No hassles"

Pros: "Great, reliable, well trained, efficient service Felt very safe"

Pros: "Lots of leg room, way more than other airlines. Boarding process was incredibly fast and efficient. Really attentive assistance if you are traveling with someone who is handicapped."
Cons: "There should have been a food option for non-Asian tastes."

Cons: "Low choices of movies and extremely uncomfortable seating"

Pros: "Very friendly staff from check-in to landing! Clean crafts. Easy online options to select seats. Great selection of movies and other entertainment."
Cons: "I didn't enjoy the meals. I have been on five flights with Japan Airlines and cannot say that I enjoyed the food other than the fruit that comes with each meal."

Pros: "We carefully taken care . The Hotess were alright"
Cons: "Their food are ok"

Pros: "The groynd services in US and Doha are excellent and quick. The check in process in India is very slow"
Cons: "Our first time traveling on Qatar. Will definitely love to travel again if the fares are reasonable."

Pros: "Wonderful crew. Pretty nice and clean plane, I wish the normal distances between chairs were a bit bigger. My knees hurt. Flight was very smooth, landing seamless."
Cons: "Boarding in jfk is always a nightmare, and this was not any better. Huge crowds blocking the hallways, boarding started 15 minutes late, departed late - therefore arrived late and we missed the connection to Kiev, had to spend 8 hours in Doha."

Pros: "Qatar flight is no problem"

Pros: "Qatae Airways is second to non as always"

Pros: "Went out of their way to be helpful"

Pros: "Very good crew"
Cons: "8 hr layover in Doha"

Pros: "It arrived on Time."
Cons: "Entertainment system was broken and had to be restarted a couple of times before It crashed completely. Food sucked."

Cons: "All entertainment units were off."

Pros: "Crew were great and sincere"
Cons: "Qatar gave problems changing flight for emergency purpose and had produced all documents but they wanted further documentation which could not have access because at,a foreign country. Felt they don't care and it was all to do with money which had to pay."

Cons: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"

Pros: "Access to entertainments"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"

Cons: "- Leg Space is challenge"

Cons: "Na"

Pros: "Excellent flight , seats, food"

Pros: "Best service ever from the crew. Flight on time."

Pros: "Everything"
Cons: "nothing"

Pros: "Ease of boarding process,"
Cons: "Food while going to Hyderabad. Unfortunately, we have ordered Lacto Veg thinking they will provide milk etc. That food was horrible"

Cons: "Lack of internet access is not acceptable during long flights."

Cons: "Lack of internet access is not acceptable during long flights."

Cons: "in flight entertainment interface can be improved to be more user friendly."

Pros: "Crew professionalism"
Cons: "Food: at best a B+ Laptop Wrapping at gate: very slow process Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"

Cons: "Food is not fresh and seats are not comfortable. Very little leg room."

Pros: "The stewards were very attractive, the entertainment was plenty of movie choices."
Cons: "The food was terrible, the seats were extremely uncomfortiable."

Cons: "No lie flat seats."

Pros: "I had a great experience with overall trip."
Cons: "I was not very impressed with hostesses service. on the second leg of the trip. The boarding process was not organized at all. We have zone numbers but people just boarded at first come first served basis"

Cons: "no one came to help even after asking for assistance"

Cons: "My seat is changed without my approval.thats disgusting"

Pros: "/Comfort"
Cons: "price"

Pros: "Flight was on time ."
Cons: "The seating was not organized when people needed to bored. It was busy and people where rushing to get in the plane ."

Pros: "Staff courtesy."

Cons: "They never gave my baby's stroller when I landed at my destination..i.e. Houston. They said I have to pick it up only at baggage claim..and I had to carry my baby with 2 hand luggages all the way through immigration until I reached baggage claim...very disappointed with this. ..Other airlines handed the baby stroller as soon as you got off from the flight.."

Pros: "Enjoyed the personal attention and charming personality of the flight crew!"
Cons: "Can't think of any!"

Cons: "There is nowhere in the airport to go for long layovers. The ticket counter didn't open until closer to the flight, without it I couldn't get inside to the Travelers Lounge, and spent most of my time in the entry area. I also was assigned a middle seat, which is even less fun than usual when you've been in India and your bowels are acting wonky."

Pros: "food"
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly for food ....."

Pros: "The crew on the flight was excellent. They'll bring you pretty much anything reasonable you ask for. In flight entertainment options were many. I don't eat a lot of airline food, but the meals exceeded my expectations."
Cons: "I am quite tall (6'5"/1.92m), the in flight comfort was brutal. It'll take my knees a week or two to forget the constant jamming from the seat in front of me. Otherwise, on boarding was well organized, but very slow. Sound quality on provided headphones was very poor."

Pros: "1. Comfortable. 2. Good crew 3. On time 4. No hiccups."
Cons: "1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks"

Cons: "We normally fly business class, but this was a quick side trip so we settled for economy."

Pros: "ok"
Cons: "Although website says you can pay online, there is no info to pay for extra baggage online. This is very misleading."

Pros: "Worst service from hyd to doha"
Cons: "I have travelled fro hyderabad to miami,i had a bad experience at hyderabad air port at qatar counter for baggage Please baggage standards should be unique across all airports travelling from miami they accepted the laptop bag plus 7kg small trolley cabin luggage In retun journey qatar pople said laptop and small trolly bag should be of 7kg .my laptop itself 6kgs is there and they charged me 65usd as excess luggage. I said iwas not charged extra at miami why you are charging extra here ,they said rules are different at miami but in hyderabad this is the case I am very much frustrated on this service ,atleast once in a year i will travell on qatar from next time i never prefer to travel on this carrier. Thanks a lot for great qatar servic"

Cons: "My credit card was processed and I dint receive my e-ticket. i couldn't travel and my money is taken out of my card."

Pros: "entertainment selection is great"
Cons: "GIVE US WIFI! Also on international journeys, they should make coffee and drink rounds more often"

Pros: "Flight from Doha to Johannesburg was pleasant."
Cons: "I had to take a flight from Doha to Johannesburg and from there another to Cape Town on South African Airways. Arrived at my destination 8 hours late."

Cons: "No Food ..huge gap between breakfast and lunch ..unable to provide any kind of snacks .."

Pros: "Service was good"
Cons: "It was stated that they allow bagpack and carryon luggage but they allowed only one"

Cons: "They didn't let me pray for couple of minutes in the flight. Other non-muslim airlines let us pray in the back. Will not choose this airline of they don't change their policy"

Pros: "Nice, pretty fly attendants. They worked all the time to respond to all passengers requests. Good service. Smile and positive attitude . Boarding on time ."

Pros: "New York to Chicago was American Airlines"

Pros: "Agent at bag check in counter forced me to get rid of back pack and pack it into carry on. That was excessive and first time it ever happened. Qatar needs to change policy on personal items and include back packs."

Cons: "Very hard to change from one option to another on the monitor choices."

Pros: "The crew were nice, entertainment was very good"
Cons: "The Delhi staff were very rude, the baggage allowance was inconsistent in terms of inbound and outbound flights, was excessively charged!"

Pros: "Excellent 10"
Cons: "Good 8"

Pros: "Boarding was alright nothing special"
Cons: "I didn't like the crew, the main fact was that they forgot about me, they offers everyone else drinks (skipped me) they handed out everyone food (skipped me). I asked a passing crew member for just some water and I got incredible attitude and the guy totally didn't come back with anything, after everyone got their food and the crew disappeared I rang for them and it took them to the point of grabbing everyone's left overs to come by and see what I was asking for, and when I informed them they skipped me and I didn't get anything not even a drink, they said they didn't skip me and they passed out all the food to each person. At that point it was obvious to prove them wrong with everyone around me done eating and I didn't even have a cup or plate. Then they said I didn't want food when they came by............ -_- I'm not an idiot and I wasn't asleep the entire flight which they asked and after a bit of pointless argument they finally gave me some food. It was absolutely the worst experience I have ever had with customer service in my life and emerits is the front page of it."

Pros: "Emirates is by far the best airline I've ever taken. The service, hospitality and demeanor of the staff is outstanding. The aircrafts are well maintained and the food is good :)"
Cons: "Nothing."

Pros: "It was comfortable"

Pros: "We loved everything about this flight. It was comfortable, crew was nice and very helpful. Food served was delicious."

Pros: "Crew was nice,food was good"
Cons: "I was not able to check-in online,it gave me the option but then it would say I can't check in online I was given what ever seats knowing before I left America I had all ready made a selection of my seats online they had given me the option so when I get to check in they couldn't find my online check in.....very disappointed if Emirates know they can't keep that promise then don't give me an option to pick."

Cons: "Terrible - my wife was stranded at the airport because of carelessness from Kayak/Vyama and lack of issue resolution capability of Emirates customer service staff! We (me and my wife) booked return tickets on Emirates through Vyama. The flight to the destination was good but I had to cancel my flight back to US because of another business trip. I specifically asked the customer service rep to ensure no changes to my wife's reservation and he acknowledged. To terrible surprise came when my wife was at Emirates counter to pick up her boarding pass and the staff denied it because her reservation was upgraded to Business class but with a huge incremental cost that she needs to pay from her pocket. We are still not sure why and how that happened but looks like someone at Vyama or Emirates dropped the ball and she had to go through both mental and physical agony that lasted through the night and without any resolution. She was told to call different Emirates customer service numbers that no one picked and the whole thing was managed by Emirates front desk staff with utmost unprofessionalism and with a clear issue resolution. After being jostled around for good 3-4 hours, she finally gave up and had to book a next day flight through United where the cost was still a fraction of what she was being asked to pay for the "Business upgrade". This has been such a terrible experience and I hope that there is some action taken from this review."

Cons: "The travels send me a credit card authorisation an hour after I booked the payments was done while I booked and the deadline was 4hr after travels send me that mail. it was midnight so the next day my booking was cancelled by the travels."

Cons: "I had selected window seats for my wife and myself when I bought the tickets 4 weeks ago When I went to checkin, I found that we were assigned different seats in the middle sections and they were not even together Food: When my turn came to be served food, I was told that my Food selection was finished. Sorry. I refused to accept, then the stewardess vanished for half an hour...came back with requested selection: COLD; she seemed to imply doing me a favor saying that it was the LAST one!!"

Pros: "Punctuality"
Cons: "The food, leg space, the drink, and more hospitality, specially towards the aged people like us."

Pros: "A380s are good aircraft. Emirates entertainment is second to none ."
Cons: "I'm the first leg 777 aircraft sat towards the back and my window seat was smaller than most seats. I had 1 hour 25 minutes connection in Dubai . But it was a VERY. Long walk from C3 to B14 . By the time for of the plane and reached my connecting gate t8gey were already boarding . Dubai is too big"

Pros: "no"
Cons: "food was average"

Pros: "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
Cons: "Everything was GREAT"

Pros: "All was fine"
Cons: "Nothing"

Pros: "For other people it seemed to work."

Pros: "the seats, the window"
Cons: "fliglth to short"

Pros: "Everything"
Cons: "Nothing at all"

Pros: "The food and the ICE video center"
Cons: "The fact the crew lets people stand around in front of you in the Exit row. For what Emirates charges for this added “luxury” it’s ridiculous."

Pros: "Lovely flight"
Cons: "Nothing"

Pros: "Liked the Legroom in the Aircraft. Very roomy and nice Recline Chair. Food was O.K."
Cons: "My 1 Bag was open. Lost few items. Not satisfied the luggage was handled by the crew. Overall Dissatisfied due to Bag was received in open condition. @ Amdavad Airport found issue by Crew but didn't take good care of it."

Pros: "The flight was on time"
Cons: "I travelled internationally after 4 years. When I boarded my flight in New York, nobody cared to weigh my carry obs. However at my transit, while I was about to board the next flight, they weighed it and asked me to pay 100$ extra. If the airlines didn't allow more than 7 kilos carry on, they should have weighed it at the beginning of my trip since I had lots of room left in my check in and would have adjusted the luggage."

Pros: "I liked the service provided by the second steward because he was concerned about my wellbeing and brought me a veggie option. The entertainment was good."
Cons: "I was given a seat between 2 men and it was most uncomfortable. I am not sure why seating is not done more sensitively for passengers. I requested an aisle seat but never got one. Also, there were no vegetarian options for those who didn't book a special meal in advance. I am a star alliance member with Qatar and love their service. I didn't think Emirates would be below that standard because I have heard a lot about the airline and decided to fly them for a change. I was told that if there was any vegetarian option left behind I would get one but the steward didn't even have the decency to come back to tell me there wasn't any left. For the breakfast the steward was much nicer and was able to provide me with a vegetarian option."

Pros: "Nothing"
Cons: "Kayak booked the ticket through flight network and when we reached airport the airline staff was not able to find the ticket. The flight was missed in trying to find what went wrong and when called the flight network they told that due to insufficient time between booking and departure time they canceled the reservation. No message was sent for cancelation and it caused a lot of troubles and grief to all involved."

Cons: "The fact that I didn't fly due to ill health and got no refund"

Pros: "The overall experience was good."
Cons: "The non-veg food option was limited to a prawn dish only which may not be a good option for all. Should have a chicken or goat meat alternative."

Pros: "Good service and on time departure and arrival."
Cons: "No seating accommodations for disable passengers. I am hemiplegic and had a middle seat that made it impossible to get out of the seat for bathroom break."

Pros: "Entertainment offer was great. Live channels, talks, movies, etc..."
Cons: "The service... it was almost a 7 hours flight, the crew brings you your food and that's it. I needed to ask more than three times to get water, again and again, I can't understand this behaviour at all. They treat you extremely bad unless you fly business with them. I felt uncomfortable and didn't like this behaviour at all."

Pros: "Loved my experience with Emirates. It was the best international flight I've ever had. The seats are comfortable, the entertainment options are great, staff was all very friendly, alcoholic drinks were complimentary, they give you a great care package with socks, ear plugs, toothbrush and paste, and the price was great!"
Cons: "The only negative thing I have to say is the food isn't good, but that's to be expected for me as I'm very picky. I just pack my own food and snacks."

Pros: "The in flight entertainment is as good as ever."
Cons: "The food was wore, the staff seemed less happy and the flight was overcrowded. Not a bad experience, really, but slightly worse than the same flight the previous year. Getting to be the world's best airline may be less challenging than remaining such."

Cons: "Airport staff were not very descriptive or helpful with directions. Talked to me like I was dumb...."

Pros: "The service was wonderful"

Pros: "The comfort of the flight was unbeatable. The crew was great. The 13 he flight didn't feel that long."
Cons: "When boarding my kids and I were separated. This is not recommended at all. I don't know why you can't keep families together."

Pros: "The cabin attendant was friendly and kindly moved me to an empty 3-seat first row. I was able to stretch my legs and sleep better during an overnight flight."

Cons: "The connection in Dubai was horrible. The 30 minute bus ride is so ridiculous. It's very difficult to even find the Business Class Lounge. No greeters. No signage. Terrible service. Even pajamas are not provided in Business Class --- unlike on Qatar Airways."

Pros: "Food"
Cons: "1- Crew seemed less professional than European countries destinations ( An Egyptian crew gave me wrong direction about my seat at the entrance of the plane ) 2- Wifi service was not working, though they said the plane is equipped with WIFI ( i checked with the cabin crew, she said maybe the area..however throughout all the travel flight, there was no WIFI )"

Pros: "I wish they have feet rest as in Saudi Airlines, to left the feet little pet & it will reflect positively on the back and spinal (more comfort for the back) Everything else was awesome"

Pros: "Great hospitality from the crew and quality plane facilities."

Pros: "Service, comfort"
Cons: "Too much costly for a Tuesday flight. But rest all good"

Pros: "Crew were very nice"
Cons: "Seat cushions are horrible There is no padding. 'All the chairs dirty too. Decor was very old"

Cons: "The price of the tickets that I booked was not valid. They first declined my card and then they told me that the price has changed."

Cons: "The boarding was chaotic. The public address at the gate was not clear and everyone seemed to line up randomly."

Pros: "Flight was comfortable"
Cons: "They did not have enough Veg food even though I had requested it."

Pros: "As expected"

Pros: "Everything is perfect."

Pros: "Excellent crew and entertainment"
Cons: "Restrooms needed cleaning And Boarding were unorganized"

Pros: "I was expecting something similar to last year. Unfortunately, my screen did not work and when I switched seats the seat would not recline properly. On the flight back from DXB-MCO they ran out of lamb only had chicken."
Cons: "Please see above"

Pros: "We asked for an imodium and were deplaned and forced to pay $500 as a fine for being ill."

Pros: "Your staff are amazing....very welcoming, attentive and a joy to be around. I was comfortable i.e leg room was right for my long legs."
Cons: "You offer limited choices on food with consideration to Diversity of your clientelle. Your meal vouchers offer substandard meals in the few selected restaurants. I had layover period of 10hrs on.my return leg and about 6/7hrs. These are extremely long hours to sleep on those uncomfortable lounge chairs. This was the worst experience in my flying time."

Pros: "I like the ice from emirates"
Cons: "Crew members service"

Pros: "The crew were informative and friendly and attentive. We fly often and the food on this flight was the best we have had in a very long time, and we weren’t even expecting any. Thank you for a great flight Virgin ,"
Cons: "Long walk to the gate but no problem"

Pros: "Everything except the food"
Cons: "The food is atrocious. Even if I have to pay to upgrade my meal, I would..."

Pros: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Cons: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"

Pros: "Everything was good in this flight"
Cons: "N/A"

Pros: "Crew were great"
Cons: "Uncomfortable to sit for eight hours"

Pros: "Fast boarding, not a crowded flight, ahead of schedule."
Cons: "Paid extra for my check in bag."

Cons: "Why do I have to get a new boarding pass in London"

Cons: "One particular female member of crew could do with a refresher course in customer care service !!!!! I asked for water and she gave me something else, when I told her very nicely that I had asked her for water she began to argue with me that I hadn’t, I thought her very rude, (what happened to the customer is always right) I have been flying with Virgin for twenty years twice a year sometimes even three !!!! and never been spoken to like this from any other member of staff!!!!"

Pros: "Friendly crew, clean, well presented cabin."
Cons: "Flight was late (again). Food was very little for an international service (small packet of pretzels + savoury muffin."

Cons: "My flight was cancelled due to technical problems! Hope to be on another flight today as I missed my connecting flights too!!"

Pros: "So much food!! They kept bringing food out the whole flight..The seats were great. It was a very comfortable flight"
Cons: "no complaints whatsoever!"

Cons: "Once In London, we were told by British Airways that was flying us to Nice that Delta had “lost” our infant electronic ticket - It took 1.5h to get new ticket reissued! We missed our connection and had to wait 3 more hours for the next flight - We were somewhat lucky as multiple flights were delayed/cancelled that day - I will avoid using Virgin Atlantic in the future as they need Delta and British operate their flights and this makes it prone to issues like that"

Pros: "Great Service. Truly enjoyed Economy plus!"

Pros: "Boarding, flight and crew all great. Having the connecting security pass in the airport which is a lot less busy than the main area. Good info given for connection."
Cons: "Food (main meal) wasnt the best but great snacks and drinks. Having to check in again in gatwick even though jad boarding passes."

Pros: "Efficient, friendly, on-time!"

Pros: "Good entertainment, food and in-flight crew"
Cons: "Because this flight was delayed it was a miracle (involving running til my throat literally bled) that I made my connection. Ground crew could not have been less helpful - even to my friend who they knew was trying to get home to attend a family funeral."

Pros: "From the check in to the service on board was very good. Staff were polite and respectful."
Cons: "The food was small. There did not serve bread with the meal"

Pros: "Leg room in economy was good. Staff very professional and made a long flight bearable."
Cons: "At check in the name on my reservation read Ron, not Ronald which is on my passport. The second agent I was referred to was unpleasant and charging $100. Had same problem out of Seoul but there was no charge for the ticket change. My interaction with the second agent left a very bad taste in my mouth."

Cons: "Delayed 40mins"

Pros: "Entertainment selection Cabin Service associates were very good WiFi service available"
Cons: "The planes are old and tired, new 787s on this route are long overdue. Thomson's premium service is an improved offering over Virgin and offers more inclusive extras such as lounge access. There is no wonder wall on the 747 only a wonder "basket" If you are flying from Gatwick, upgrading to premium isn't worth it. Go to upper class or fly with another airline. Check in was quicker for Economy passengers and it proved a challenge to work past the economy passengers during boarding to get to the premium agent."

Pros: "I thought the food was mediocre for business class"

Pros: "The speed of boarding, then the frequency of service. Cabin crew were very dedicated. All in all, a very smooth flight. Ps. my first Virgin was called Carole. ;)"
Cons: "The food left a lot to be desired, but apart from my flight on Emirates to Auckland, Airoplne food does tend to be somewhat......mmmm not sure what the word is, but room for improvement describes it."

Pros: "The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom)."
Cons: "Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)"

Pros: "Not having to pay for a checked bag. The check-in process was very easy The bag drop-off line was pretty speedy."
Cons: "The airline stewardesses moved very noisy passengers next to me and talked to them the whole flight."

Pros: "Very comfortable and spacious seats, good air circulation and friendly crew."
Cons: "Food and wine selections were limited and only mediocre. We flew economy plus."

Pros: "Food"
Cons: "Seat reclining happens even during meal time and landing! I had to ask crew to get passenger in front to put seat back upright during meal time!!! Crew should've noticed themselves and ask the passenger without my prompting!! So annoyed!! I complained to VA too"

Pros: "The service, the service. My wife got a cheese and fruit platter after dinner. Crew went out of their way to make us feel special and welcomed. Excellent service."
Cons: "Nothing to complain about."

Pros: "Al comprar el ticket no se aclaraba que a pesar de ser un vuelo internacional se debia pagar por las valijas. Venia de hacer 5 vuelos internos por Australia y en todos los casos tanto Jet como Quantas aclaraban que se debia pagar por el adicional!!!"

Cons: "the seats are not as comfortable as those on new planes"

Pros: "I liked entertainment options on your phone but at the same time there was nowhere to plug your phone if it ran out of battery."
Cons: "The boarding was good but we did not depart o time which did not cause us to be on time to our destination. It was international flight for almost 4 hours and there was no foodie snacks serve. Only tea or coffee. For a international flight more than 2 hours you should offer something else, soda juices and a snack at the very least. I guess the reason why I am feeling this ways is because I flew with virgin a couple years back to London and was so impressed by he service and the airline and the great quality modern vibe. It was the W hotels of the airlines industry and this time I really want impressed."

Pros: "Every single aspect of this international flight was outstanding from check-in, customer service, the equipment, the meals, in-flight entertainment, etc. There is nothing I could suggest to improve this wonderful experience. Highly recommended!"

Pros: "No queues on check in, security nor on arrival. New plane, touch screens, usual abundance of films and food. More drink rounds than last trip. Wifi if you want it."
Cons: "cabin crew very perfunctory. No apology for screen needing resets ( sorry about that would do). Ok but no smiles or personal interaction"

Pros: "Wasn't overcrowded, the food and service were great"
Cons: "They ran out of beer!"

Pros: "free wine, good food, and friendly cabin crew? what more could you want? oh, a good variety of entertainment. I watched two documentaries and "The Lobster" a great choice, never would have seen it otherwise."
Cons: "The seat cushions are really hard and not very comfortable to sit on for a long flight. If you could get a higher density foam that would be great. my bum was a bit sore/uncomfortable."

Pros: "Service. Addrional snacks serbef ice cream lollipop"
Cons: "Seat was hard need padding"

Pros: "New boarding system of putting your hand luggage on ready was good."
Cons: "You have to pay for food and entertainment even though flight over 4 hours."

Pros: "Great food and movie offerings. On time and courteous staff."
Cons: "Cramped chairs- less leg room than Delta. Also, annoying that buying through Kayak left us without a code to be able to check in online, meaning we were left to be assigned seats at the airport."

Pros: "Made the long flight bearable to have good food, drinks, and entertainment provided."

Cons: "This was actually a Delta flight (code sharing). The airplane was very dirty and the seats were uncomfortably small. I am 5'3" petite lady so I can't imagine how terrible the flight must have been for others. The meal was awful but I don't expect anything these days."

Pros: "Free drinks"

Pros: "Food, crew, entertainment, captain announcements."

Pros: "Excellent in all aspects, to and fro."

Cons: "The in-flight entertainment system wasn't working well, and the flight was fairly bumpy (obviously something the airline couldn't do anything about)"

Pros: "Moderately comfortably. Attendants very accommodating. Boarding process was above average."
Cons: "Leg room insufficient. Entertainment screen was subpar."

Pros: "The flight departed on time arrived half hour early. No baggage problems. Nice crew. Good food."
Cons: "It was a bit older aircraft. Seats were a bit hard not as comfortable. Entertainment options could be better with more movie titles."

Pros: "Food tasty, well made, excellent chicken curry rivaling restaurant cooking big time, portion size appropriate. And service with a smile the whole seven and a half hours. Beautiful magazines free provided before boarding. No lines at the gate with favored seats going first. We simply boarded as we arrived!"
Cons: "Didn't get Terminal info via email before leaving home!"

Pros: "Crew was attentive."
Cons: "I remember Virgin flights being so much fun. Food was awful. Seats were okay as far as legroom. I was in economy so I expect to be treated like cattle. I've heard of international flights having Wi-Fi. Virgin doesn't seem to offer that option. I was hoping to be able to work a little. I used to be a loyal Virgin Atlantic traveler and I've noticed a decline in quality since I last flew with the airline. I've flown other carriers, including British Airways and always preferred Virgin. I'll explore other airlines going forward."

Pros: "Much quieter on board than the Manchester Orlando service, virtually no kids."
Cons: "As a 6-footer still find it difficult to get both legs comfortable when I stretch out because of metal base of seat in front."

Pros: "Everything best airline I've ever flown with great job"

Pros: "The boarding was super-fast. The crew was splendid."
Cons: "Virgin does not post the requisite terminal on their boarding passes when one checks-in online. Can be confusing, particularly at an airport like London's Gatwick."

Pros: "Great flight"

Cons: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."

Cons: "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm."

Pros: "Departing"
Cons: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"

Pros: "The wait"
Cons: "The screen didn’t change in time"

Cons: "The pilot was a Daredevil"

Pros: "This was a much bigger plane so my comfort lever was better."

Cons: "Officiant"

Cons: "The landing was somewhat frightening."

Pros: "They tried."

Pros: "The flight crew was friendly and personable. Beverage service was consistent and efficient. Entertainment and free WiFi messaging were great perks."
Cons: "The positives don’t even come close to offsetting the misery of Delta’s seats. I honestly don’t remember the last time I was so cramped and uncomfortable. I’m not an abnormally large man - 6 feet 200 lbs - and there was no room for my legs or my shoulders in an “upgraded economy” seat. I fly weekly for work on another major airline, and only took this one in a crunch. But I am quite certain this was my last Delta flight and I’ll be advising others similarly. The service and entertainment aren’t sufficient to mask an awful seat configuration."

Pros: "Nice flight attendants"
Cons: "Freezing flight."

Cons: "I didn’t like having to pay for bags and headphones."

Pros: "Great service, comfortable plane"
Cons: "Waited 45 minutes for de-icing"

Pros: "Service was great. Regular drinks and snacks."

Pros: "Smooth flight Courteous"
Cons: "On a five hours flight a two dollars sandwich wouldn’t hurt!!"

Pros: "Best part of the flight was to experience the joy of talking to loved once from the cloud, thank you delta for providing free wifi in the cloud. You have won my heart!!"
Cons: "To pay for food and a drink!! Please bring them back!!"

Pros: "Great"
Cons: "Too many announcements"

Cons: "Food sold out and there was nothing left"

Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"

Pros: "Quick friendly service from crew and captain."
Cons: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."

Pros: "It was whatever"

Cons: "Rude staff"

Cons: "I liked it all"

Cons: "I froze on the way to Las Vegas and there weren't enough blankets."

Pros: "The process was very quick and easy, from after security the process was smooth and fast."
Cons: "The gate that I was assigned to was a little overcrowded but I believe it could be because of the construction that is happening in the area. Also the security process was a little long."

Pros: "Nothing I can think of right away"
Cons: "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"

Pros: "Nice courteous cabin staff."
Cons: "See comment above"

Cons: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."

Pros: "Service. Sweet attendant."

Pros: "Nothing"
Cons: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."

Pros: "But the crew were awesome!"
Cons: "Flight delayed then gate was changed, while I was using lavatory and did not hear changes! Then boarding was confusing as the intercom wasn't working. Overall poor."

Pros: "They offered water and snacks It was quick"

Pros: "Ok"
Cons: "Was ok"

Pros: "We arrived in Las Vegas"
Cons: "Even in first class, it appeared to me that the legroom has been decreased."

Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"

Pros: "Not happy"
Cons: "I was given a hard time on getting my boarding pass printed. They made me waknback and forth twice to clear up this situation. Delta said I had to pay extra to cover the fare. Even the "special services" did not give any great service. Alex me think twice abotnbooking through this and delta.!"

Pros: "Boarding was good"
Cons: "Boarding was good first time flying first class not happy with service when I wanted another Drink had to walk to very back of plane all the flight attendants were hanging in the back tiger no one was in the first class section. In the beginning of the flight took forever to get a drink I have had Reg class has better service. Flew Detroit to Vegas 4.5 hours"

Pros: "We landed safely and the flight was smooth"

Pros: "wifi on flights"
Cons: "the exit door is not sealed properly so it was freezing ! so mush so that a nice layer of ice was created along side the door with me next to it. tons of fun. its super long and their is no food or video screens. bring yourown"

Cons: "Boarding was 30 minutes late."

Pros: "It was a 'redeye' and announcements were kept to a minimum."

Pros: "Sky seat was great"

Pros: "Was treated very badly at check in at Delta Terminal 2 JFK by a certain agent, Miles, who was supposed to complete my check in process. His manager witnessing the situation did not rectify and did not want to give me the full name of that agent. She admitted that Miles was unacceptably rude to me but there was nothing she could do to reprimend him. Completely ruined my experience of flying. Erased Delta from my options to fly."
Cons: "Very bad service! Rude, unattentive and low class."

Cons: "extremely cramped and me knees were in the back of the next seat, (I'm 6'1")."

Pros: "The two fight attendants taking care of us were outstanding and beyond. I didn't catch both of their names, but Brenda was an absolute gem who did Delta proud."

Pros: "Everything. !!"

Pros: "Short flight"
Cons: "Delayed twice"

Pros: "The plane was almost empty and the seats were comfortable!"
Cons: "The flight was delayed several times and once we did take off we still arrived super late and it caused me to miss out on a few of my plans!"

Cons: "The tablets on the headrests did not work. But other than that, was a nice quick flight."