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Once we got in the air the pilot made up some of the time of the delay. So that was really nice.

Inoperable monitor left no entertainment for 9 hours. The crew was not helpful. Food was awful.

Staff was rude. Didn’t give water for 2 hours. Worst service

Ridiculous boarding. Enter the gate, walk down a staircase with bags, exit a building, get on a crowded bus, dropped off a few meters away from the aircraft, walk with bags to another set of stairs to board the aircraft. And all that during a pouring down rain, and with children. Ridiculous!!!

Lost luggage, they need a baggage service representative available all times in Atlanta

1.It will be better if sandwich is warm. 2.The food is too salty. 3.Breakfast needs some vegetables or fruits.

Everything was great. Only thing that could’ve made it better was buy on board options for hot food, but the snacks were decent. The flight attendants were great. I had no complaints. I was able to make it to my destination safely

Breakfast was not loaded at SFO due to catering company change. Seems like a major airline at a major hub would have thought of something else or warned passengers to pick up food before boarding a 3 hour flight.

The personnel were professional and friendly. The Boeing 737 Max 9 is too claustrophobic and was very warm at both airport gates, and still warm in the air.

I do prefer to fly United and have always had excellent service, except for bad weather. Flights are on time and staff is alway curtious and helpful