Daily cleaning, installation of cabin HEPA filters on flights to Iowa City
You cannot fly directly to Iowa City. KAYAK recommends you fly to Cedar Rapids (CID) (28.98 km from Iowa City). From there you can rent a car or get a taxi.
Cedar Rapids Airport is 29 kilometres from the centre of Iowa City. View on map.
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Scores according to KAYAK customer reviews
Pros: "Flight was on time, baggage was quick, got out of airport and on my way."
Cons: "Deboarding out on the taxi way in Doha, then busing us to the terminal, took a long time, we were dropped in front and had to go through security again, should have been an easy connection but ended up rushing. status boards in Doha are not that clear, change a lot"
Pros: "Crew was good! Food was good! Boarding was on time !"
Cons: "Economy comfort could be better."
Pros: "More leg room, easy boarding and comfortable flight in economy"
Cons: "At Mumbai airport, during check-in I was told that my carry on bag plus personal item together should weigh not more than 7kgs!! I have never had any airline actually weigh my personal item (laptop backpack) before this journey. Eventually I ended up stuffing my check-in bags with everything I was carrying in my carry on bag before I was allowed to check in. The weird thing is, I was never told about this rule on my journey from the US to India."
Cons: "During check-in, I observed inconsistent application of rules with respect to hand luggage. My carry-on and laptop bag combined were 12 kgs and was told that I had to pay excess baggage fees. While, there were quite a few people on the plane whose hand luggage was clearly above 12 kgs."
Pros: "I was flying first time via Qatar and I am very impressed how excellent was everything."
Cons: "Poor service, long layovers with not enough lounge space. Misguiding customer service"
Pros: "I liked how kind and attentive the staff were."
Cons: "The connection in Doha was a pain...one has to one end of the airport to the other...go through security and then come ALL THE WAY BACK! UGH!"
Pros: "crew servious and food quality."
Cons: "not so many Hollywood movie choices."
Pros: "Boarding was orderly and tinely. Seats were confortable."
Cons: "No internet on-board and terrible food."
Pros: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Cons: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pros: "Personal courteous service"
Cons: "Quality of food"
Pros: "service and staff was polite & friendly"
Pros: "I liked staff , boarding was organized food was not very good needs to be improved"
Pros: "Staff were professional, food was good and seats were comfortable."
Cons: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."
Cons: "Long hours from Doha to Atlanta"
Pros: "Boarding and ticket counter crew were good."
Cons: "Business class passengers were not given a priority.The food was mediocre and didn't compare to other airlines. The crew was impolite and attend to passenger's needs. Local American airlines pay more attention to passengers even in economy class. Will not recommend traveling from Mumbai to Doha via Qatar airways."
Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable as I didn't want to sleep. The entertainment screen was big and clear, and the choice of films was good. The member of flight crew, a Latvian lady, who looked after me onboard was a real star, very efficient but still had time to chat."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Pros: "My family did not comfortable in English talking and air hostess helped them very good with Hindi language. Increased my mom confidence to travel through Qatar airlines without any problem. Appreciate staff on board and airline service, thanks."
Cons: "Very uncomfortable seats- Space between seats is very tight"
Pros: "Comfort and service"
Cons: "Food breaks should be more"
Pros: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami."
Cons: "Everything was well, the food was good not great (even for airplane food) and the only other issue is it seemed like trash from our drinks and food services was picked up for quite a while or until we brought it to the flight attendants ourselves."
Pros: "I liked everything about the flight."
Pros: "Food was great, seats were comfortable, in flight entertainment was awesome, flight crew was friendly"
Cons: "baggage process could have been better, i was made to remove stuff just because was 1-2 lbs overweight in my baggage. Never had this issue with other airlines (especially when its only matter of 1-2 lbs.)"
Cons: "There was nothing to like. Considering my travel experience with Qatar & middle eastern airlines they've gone worst. The aircrafts need to be upgraded especially on long flights. Food was horrible and so was the entertainment. Would not recommend or fly Qatar again."
Cons: "Worse staff at mumbai airport. Even thou i was ready to pay for the upgrade to business class. They told me am not eligible to do it. Extremly dissappointed with the airline and staff"
Cons: "No upgrades. Worst flight."
Pros: "Excellent customer service, smooth boarding, good food."
Pros: "Amazing airline with excellent crew and ground staff ever willing to help!"
Pros: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Cons: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Pros: "I was the third person in the line. The ticket agent couldn't find my ticket as multiple tickets were booked on my name and all tickets showed X mark. After 20-30 minutes of wait, I finally got my ticket but the security and custom lines were very long by that time. Never flying Qatar again."
Cons: "The food was not that great, I asked for non veg Hindu , it was very bland and tasted like fake chicken!"
Pros: "Good staff and service"
Cons: "Require more leg room"
Pros: "Movie selection was good."
Cons: "Everything else. Boarding was chaos, Ground crew should show authority while boarding passengers."
Pros: "It was nice service and hospitality"
Cons: "Very bad flight and airlines. I will never try it again. The staff dealing was very bad."
Pros: "Very generous with drinks and water to prevent dehydration. Two very good meals. Professional and courteous crew. Some unoccupied seats allowed passengers to spread out."
Cons: "Plane was a little too warm."
Pros: "I like each part of service"
Cons: "More leg space"
Pros: "Excellent on time flights"
Cons: "Food quality was bad. We had pre-ordered Hindu Indian meals and the food was anything but Indian."
Pros: "Flight from Mumbai to Doha - bit cramped legroom in economy. Food and comfort could improve."
Cons: "It would be great if they could relocate the underseat mystery boxes."
Pros: "crew members on plane and their service and hospitality."
Cons: "Food and customer service on the toll free number is horrible."
Cons: "Did not give families priority boarding in Mumbai"
Pros: "The airplane staff was great"
Cons: "The ticketing counter staff at mumbai were unenthusiastic and almost dismissive"
Pros: "VERY small plane and small narrow seats"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Pros: "Crew - Usual pleasant Dutch hospitality. Aircraft: Clean and nice Seats: Reasonable leg room , big Monitor easy operation. Meal: Outstanding personalized special meal requested. Served in each leg of my journey."
Pros: "Nice people"
Cons: "Waiting at gate in KC"
Pros: "Clean plane, quick turnaround"
Cons: "The comfort of the seat, the food"
Pros: "Everything ran smoothly on this flight. No delays before, pleasant staff, great entertainment selection, okay food options, working equipment (e.g., tv in the headrest worked, seatbelts worked, lavatories were operational, etc.). This flight met all my expectations"
Cons: "The only hiccup was the wait time on the runway before take off. Not sure if that was the airport’s fault or the airline’s fault. We must have waited 45 minutes."
Cons: "A bit warm on the plane and late taking off."
Cons: "Stood by as people blocked aisle during boarding, making snide comments. Instead, the two should have assisted & encouraged the passengers to step out of the aisle & move along. Was very cold hit call light fir blanket. No response for 10 min so went to the bs k of plane where the crew was chatting & eating. When I asked about blanket, they didn’t look fir any & said they didn’t have any unopened. Upon leaving big plane, I saw a stack of about 5 packaged blankets in the front. Just rude & lazy older crew. Time for a different job fir them"
Pros: "I love the in-flight movies!"
Cons: "This wasn't pertaining to the flight or airline; but the TSA line was ridiculously slow."
Cons: "I was the very first person in line for Zone 3, and they automatically told me I had to gate check my bag, which would mean adding at least 20 minutes when I landed. I took it on the plane anyway; and there was PLENTY of space in the overhead compartments. This feels like I’m being treated as a second class citizen because I was unwilling to be nickel and dimed for seat or boarding upgrades. It’s infuriating"
Cons: "4 hour layover in ATL too long"
Pros: "I loved that I was able to get home! The crew was nice."
Cons: "It was very very warm in the plane. The entertainment unit was lacking."
Pros: "Very comfortable seat and nice boarding and exit."
Cons: "Not clear at all on what was complimentary, etc. Had a very large man next to me, practically sharing my seat so getting any needed work done was out of the question unfortunately."
Cons: "Retrofitted entertainment system under the seats made it very uncomfortable. It was hard to even stretch your legs."
Pros: "Good service, more leg room than American Airlines."
Cons: "Everything was good."
Pros: "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
Cons: "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."
Cons: "Drab interior. This was a Jet Airways flight."
Pros: "Pleased we upgraded to comfort plus."
Cons: "It was an older 747 which didn’t have power to the Sears. The video system was also old with poor quality."
Pros: "Excellent landing into Butte Mt. Very smooth landing over gorgeous mountains. The pilot flew us directly over some of my favorite Hikes near the Continental Divide."
Cons: "Flight was late by almost 2 hours!!!"
Pros: "see aqbove"
Cons: "see above"
Pros: "On time departure; good updates by flight deck; luggage arrived unscathed."
Cons: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."
Pros: "Flight crew were friendly and engaging."
Cons: "Delta customer service- terrible when I called about reservation. Agent upon arrival at airport clearly not happy about 5am shift."
Pros: "The crew was nice and helpful."
Cons: "The economy plus wasn't nearly as nice as any other airlines. It gave the least amount of extra leg room and the only other amenity they gave was a toothbrush. Even United economy plus is bigger. Plus if you want to change anything you have to pay include just to try and go stand by on an earlier flight."
Pros: "Ease of it all!"
Cons: "The jerk behind me who kept kicking my seat and kept coughing obnoxiously like he had never been on a plane"
Pros: "The flight was very on-time and it reached the destination even earlier than expected."
Pros: "fast efficient and directions are pretty clear tons of delicious food available at PDX to bring plane was comfortable and roomy"
Cons: "long lines through security"
Cons: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Pros: "Efficient boarding and unloading. Friendly staff. Good movies/tv shows."
Cons: "There was a storm so we flew in circles for over an hour. I didn't see headphones for the tvs (mine are bluetooth so they didn't work)."
Pros: "Hospitable crew"
Cons: "Na, nothing special"
Pros: "Crew was quick and nice."
Cons: "Not many options for food."
Pros: "Delta crew are always attentive."
Cons: "Snack quantity and choices."
Pros: "Not much."
Cons: "We disliked that our baggage was lost and we do not have it two days later."
Cons: "All was good."
Pros: "The flight crew was great"
Cons: "We didn't try the entertainment."
Pros: "Not much to like."
Cons: "Customer service not friendly, seats are not very good, no food or entertainment on a 3.5 hour flight. United just transports you from A to B for a high price."
Cons: "Sat in airport for 8 hours while flight was delayed an hour at a time only to be cancelled after 8 hours of waiting. Had to rent a car and drive 10 hours to destination"
Cons: "Seats too narrow"
Pros: "This was my first flight overseas, and I was already very nervous flying for such an extended period. Your crew was very courteous and attentive. I appreciate making this experience very enjoyable! ! !"
Cons: "I understand the fact that space is at a minimum on these flights etc. It would have been nice to have a little more space in between the next passenger lol but all in all, I have no true complaint )))"
Pros: "The pilot landed much smoother this time."
Cons: "The late arrival"
Pros: "refreshments were good TV was a nice plus when it worked"
Cons: "boarding and unboarding process not very organized flight was very tight TV was intermittent at best"
Pros: "The captain and crew were amazing"
Cons: "Seated in the back was so noisy ,I will try not to take Delta .First time flying Delta,"
Pros: "Crew at check in desk were very helpful with my dog in Daytona."
Cons: "Had to pay an extra $100 for an overweight bag!"
Cons: "Luggage price"
Pros: "Boarding and timeliness"
Cons: "Entertainment system on 2 out of 4 flights didn't work well. Only 1 of the earphones worked on my seat, practically useless. Crew was grumpy the whole time, and food was average at best."
Pros: "Smooth and comfortable flight . Awesome service by the crew"
Pros: "everything was good other than the entertainment package"
Cons: "not verymany movies to select"
Pros: "Boarding was fast. Crew was good. Comfort level was good."
Cons: "The requested meal was not delivered. However, the crew bring it from the extra they had with other classes."
Cons: "Flight got delayed by more than an hour, so my layover was cut short and had to rush to catch my next flight"
Pros: "Finally an upgraded plane. The plane from Frankfurt to Mumbai was not the best. On business class - small washroom with the toilet lid collapsing on you. One of the washrooms also not functional. Liked the food and the service."
Cons: "Sink not functioning properly in business class."
Pros: "I like crew members service"
Cons: "Didn’t like seat was not comfortable plus some time smells bad in flight"
Pros: "The crew was nice about everything. On being asked at the airport to at least change my seat on the second leg flight the personnel did it without a fuss."
Cons: "Tthe first leg was overbooked and they wouldn't let me select a seat and I had to weather through a middle seat that I was not at all comfortable with The entertainment collection can be better specially Indian/Hindi movies"
Pros: "cleanliness, timely arrival and departure"
Cons: "poor service - surly crew bad food - havent been served worst food uncomfortable seats bad entertainment, sound distortions, small screens, limited selections and to top it all is the FRANKFURT AIRPORT - one of the worst transit points which makes you walk for miles and miles."
Pros: "The special meals ordered were good. the staff was courteous. Bags arrived on time."
Cons: "Seats towards the rear of plane were too narrow. When the front passenger reclined their seats they were in your face. This is bad design. Also, at Frankfurt we had to wait over an hour for the plane to get de-iced. Why was this process not started early, as the departure time was known."
Pros: "1. I like the plane and the comfort of my seat. 2. I was pleased to find my luggage in Athens as Lufthansa was the only airline that in the past twice had misplaced my luggage and had to wait for one day to get them. 3. The flight arrived at the scheduled time and going through the airport , security to my connection was especially easy. 4. The sandwiches also at the airport were tasty."
Cons: "1, It isn't really a 100% complaint because I'm also responsible. As I was waiting for the dinner to be served it took more time and I felt asleep watching a bad movie, so I missed dinner when I finally woke up. This is the reason I have no opinion about the food. My sole complaint is about the general practice in all airlines that they serve first the slim minority that does not eat meat. Democracy means that the majority should be served first. Unless the airlines consider the vegetarians as some kind of sick people! 2. The crew didn't offered us enough liquids during the flight and the excuse that they didn't wish to disturb our sleep is too lame."
Cons: "Cramped space in economy class."
Cons: "Had requested vegetarian and was served vegan instead"
Pros: "excellent service of crew."
Pros: "Only best part of Lufthansa is newer planes. Smooth rides. However, I don't think they can count on their customers base only on one positive for long run."
Cons: "Flights were late and boarding was caios, no one had any clue what to do. Blankets were filthy. Entertainment had limited choice. Considering I took six flights in this month, I will let it slide that they ran out of New movies. Worst part was food. Obviously, there is no quality consideration when they decide menu. Check Emirates or other similar fare bracket airlines to understand the gravity of Lufthansa food problem. If one reason I had to choose to drop Lufthansa from my future consideration then that would be worst food and drinks. I would strongly recommend that they should assign people who need additional time to board at the back of the plane. It will help them to go back of the plane faster and avoid gridlock in the middle. Another advantage is it will help other passengers leave plane faster at the end of the ride. Boarding process will be come significantly faster by filling the plane from back to front by loading passanger with children and who needs time at the first loading area at the back of the plane. Thanks"
Pros: "The planes of United Express are shabby. The service is unreliable. This was the last flight to Cedar Rapids from Chicago on the 14th. It left on time, which I regard as a miracle. That flight is chronically late or canceled. So I felt very lucky, especially after a long flight from Israel. The crew was nice however."
Cons: "I have already indicate that in part. The planes are shabby and the seats are fairly uncomfortable. The good thing about this particular flight is that the person at the gate who organized the boarding, changed my seat to one where there was no one else sitting next to me."
Pros: "Clean plane tho old 747. Great crew."
Cons: "Of course really tiny seats. Meals can only ever be mediocre but better than American carriers."
Cons: "-flight delays-no information provided-no information on gate changes-"
Pros: "Everything else"
Cons: "Boarding was even more chaotic. No clear signs for premium economy."
Cons: "Flight was an hour and a half late!"
Cons: "Lufthansa Ground staff was not equipped to handle flight cancellation! It took them 4.5 hrs after scheduled flight departure time between which they told us flight was cancelled and provided Hotel Accommodations. Very sad customer handling and service. Subsequent booking was a mess too!"
Pros: "This part of the journey was excellent."
Cons: "The very long commute from one terminal to another terminal."
Pros: "service was excellent, food was good, flight crew very pleasant."
Pros: "The aircraft for one - their new 747-8l. Spacious and quiet. Loved the ambience. The food was absolutely fantastic Indian food. Service professional and courteous. I would plonk money to travel LH business class for sure."
Pros: "in-flight service was fine"
Cons: "Very poor ground staff at the check-in counter. Made me pay 2nd bag fee of $100 at the time of check-in, despite the airline rules allowing 2 free checked bags. The staff including the supervisor were so un-cooperative and rude. The supervisor snapped at me by saying that I was not doing the airline any favor by flying Lufthansa. At that point I just gave up and paid the totally unjust fee. Took me to a back room to pay the fees, where the credit card machine and even the printer wasn't working. ...... very bad experience EVER !!!"
Pros: "No ventilation on some terminals toilet economy class."
Pros: "Service was very good."
Cons: "Start the flight either during the day or evening and not at 3:00 am in the morning. It disrupts the whole night sleeping schedule. I know Indians will take anything but Lufthansa can make a good start on these timings."
Cons: "crew service was not good especially in flight from Mumbai to frankfurt. I was not served with midnight snack though i was awake."
Pros: "Good cabin crew, good food Easy to use entertainment system"
Cons: "Boarding was a bit chaotic"
Pros: "Clean plane. Good boarding service."
Cons: "Food taste. Ok entertainment."
Pros: "Overall good flt crew.....and service. Good food & selection. Clean airy plane"
Cons: "Everything good"
Pros: "Service/ flight/ comfort/ food"
Pros: "Loved having a "real meal", and the fact that they remembered that I am gluten-free. The frequent pours of good wine helped make the trip more fun! I was amazed by the quantity of movies of top quality that were offered, and was able to watch 3 on the flight that I had not been able to see in recent months. The crew were terrific, seats could have reclined a bit more, but there was great leg room, and I did not feel squeezed in. Altogether, terrific!"
Cons: "I actually lost money because of the misinformation -- was told there was a modification on my flight details and that I had to call the Lufthansa office. I called in and was never told that anything was wrong. I kept trying to check in online and got blocked at every trial... Cut a long story short, I showed up for my Lufthansa flight to only be told I didn't have the required visa for one of my layovers... I missed my flight, got no refund for it and got zero help in finding a solution to my problem. You could do better than that, Lufthansa."
Cons: "Boarding was delayed. Though staff present at the gate, no announcements were made, not communicated to the passengers. All of sudden a big line to board the flight. Entertainment - when compared with other airlines, very few movies available."
Pros: "I slept throughout the flight . It was very smooth. Got food on time and water was served all the time"
Cons: "The toilets were dirty and smelly . It would also be nice to have a hand lotion in the washroom."
Pros: "Flight was on time and it was a nice comfortable Boeing 747 plane from Mumbai to Frankfurt. The entertainment system was upgraded and was good."
Cons: "The food was mediocre at best. The entertainment selection was not as diverse, especially on a flight coming from India, did not have enough Hindi movies."
Pros: "Comfort, service, staff, entertainment were great."
Cons: "The food is not very good; however I did appreciate the availability of vegetarian options and of course understand airplane food is not very good in general across airlines :-)."
Cons: "overlay duration is too bad ....its takes 30hrs instead of 19hrs journey"
Pros: "Supportive staff"
Pros: "courtesy and attention to passenger comfort"
Cons: "Ground staff in Mumbai were hard nosed and somehwat rude during the check in process."
Pros: "The business class seats are perfect, I slept a good 7 hours undisturbed, which is unbelievable for me. One crew member looked, but perhaps was not smug and cocky, as I was not awake for much of the flight to know. The meal didn’t sound appetizing so I was even more motivated to sleep sooner. Breakfast was fine."
Cons: "The service was very poor, they did not have toothbrush or toothpaste not even ear buds and eye band. No attendent showed up even after calling several times."
Pros: "food was pasta only no choice"
Pros: "Don't know how I was upgraded to economy plus from Bom to Fra which helped."
Cons: "When checked in I was given two boarding cards for the same segment and nothing from Fra to Ord. Fortunately I noticed otherwise I would have been in a soup from Fra to Ord. This was highly irresponsible action. I had requested for a isle seat and was told that it has been done but from Fra to Ord I was in a lot of trouble as the person on Isle seat was arthritic and had a great difficulty in getting up."
Pros: "Food was amazing. I had asian vegetarian meal. Mumbai airport is amazing."
Pros: "I really liked the movies and games available during the flight. That makes the time go by a lot faster. The crew did a great job and Inhave no complaints about boarding or any of the main aspects of the flight."
Cons: "I don't think this only goes for only this flight but all long flights. The chairs are not made for sitting long periods of time. I could not get an isle seat, so if I needed to stretch my legs it was a hassle. The food wasn't awesome, but it was edible. It was warm and all in all pretty good considering it was airplane food."
Pros: "The pilot was keeping us informed about the situation when it turned out that due to bad weather we were not able to land in Krakow, and instead were redirected to Katowice. His courtesy sweetened the blow."
Cons: "The ground crew for the buses taking us from Katowice to the final destination (Krakow) were poorly organised. As a result it took a very long time to finally get moving."
Pros: "The flight attendants, the service,, the movies, the food, the flight were great, the pilot was very smooth, the plane was very clean"
Cons: "The boarding took forever, including because my wife was picked for extra security search... for an american citizen who lives in miami ?... Inside the plane during the whole flight was freezing Paying for suitcases and changing or selecting seats??? .. really?"
Pros: "They were rude, unhelpful and I will NEVER travel with them again. In fact I canceled my ticket entirely and booked with another airline at the airport."
Cons: "Lows you customer service"
Pros: "Early and easy"
Cons: "Was perfect"
Cons: "We boarded a bit late. No big deal. Once on, however, they made us deboard because they forgot to do a security check. Oops. Flight attendants made the experience much better -- funny, enthusiastic, hard-working."
Pros: "This a short flight and they only offered drinks. No entertainment was available"
Pros: "Everyone was very helpful and pleasant."
Cons: "No USB ports"
Cons: "Took off late and arrived late. Took15 minutes to taxi to gate"
Cons: "The seats are very tight."
Pros: "Roomy seats"
Cons: "Long wait for clearance"
Cons: "Late to Tulsa again.l"
Cons: "Great trip"
Pros: "AA flight crew were wonderful. Very helpful and polite."
Cons: "The overhead compartments filling up. Had to check in my bag. Just glad they offered complitary checkin bags."
Pros: "Comfortable and smooth"
Cons: "The first plane was broken and the pilot kept coming to brief the passwngers that it was broken but it may be fixed and so on, it would have been better if he had just let the counter clerk say the plane is delayed due to maintenance. As a customer, i dont need all the rambling explanation every ten minutes about the issue. I was told that we could board another flight leaving in 30 minutes, so i went to that gate, crew was not there and we boarded the plane. We had to de- board and wait for the crew. After the crew showed up, the rest of the flight was pretty standard."
Pros: "Crew was friendly and helpful. Offered ice after I burned and blistered my finger on the overhead light because it was so hot because it was so old. Pilot got me safely to my destination."
Cons: "-A line of agents asking for passports to even enter the area where American Airlines is located. Crazy security for no reason. -Tiny seats -No legroom for an 8 hour flight -No creature comforts or modern day technology like personal TV's or charging ports. Only 3 Small TV's along the the middle aisle. I remember flying on a plane like this in 1986. Played movies from 2012. Smurfs? Really? -No headphones offered -Burned my finger on the overhead light!!! Still have a blister!"
Pros: "Left on time Nice flight attendants Arrived early"
Cons: "Runway time in New York"
Pros: "Comfortable seats, for the most part friendly crew, with one exception. Flight left right on time and landed with no extra time to taxi. That was a welcomed benefit."
Cons: "No wifi on plane and no individual tv's for movie selections. Also had to pay extra for an aisle seat. Could not select seat at time of purchase. Didn't know if I called Iberia or American to make seat selection. Confusing with two different flight numbers. One from Iberia and one from American. Passengers should be made aware of which airline they are flying on at time of purchase."
Pros: "Love the direct flights from RDU to West Coast. Wish there were more cities on the list. The flight was delayed about 45 minutes after we boarded for take off. I hate sitting on planes idling. The seats are already uncomfortable, then add more time onto that to sit. But we made up the time in the air for an on time arrival. Hmmmm?"
Cons: "For a 5 hour flight at dinner time and then the 3 hour time change, the snacks provided are not enough. You just have to remember to bring food on the plane and then risk annoying your fellow passengers with the food/dinner dining space. More checks of drinks would be nice too. Cost cutting measures, but minimal considering a packed flight and pretty high ticket price."
Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
Pros: "Boarding and debar king was quick."
Cons: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
Pros: "The PWM airport, ALMOST makes air travel tolerable. Great little airport. Crew was pleasant, Seemed to enjoy their work. That, alone makes a huge difference in an industry that truly doesn't put customer service anywhere NEAR the top of the priority list."
Pros: "The food was good"
Cons: "The landing was agonizing"
Cons: "Missed flight at london. Had to go to abu dhabi and Hyderabad. Very bad service"
Pros: "Friendly crew"
Cons: "Flight was late eariving at gate in Dallas and missed connection to Nashville. However, was put on a flight that left just 2 hours later"
Cons: "The worst experience I ever had in thirty years of flying. I missed my flight because even though I got to LAX two hours before the flight, I had to wait on the baggage check for two and a half hours. The attendants were texting and talking and not servicing the passengers. When I told American attendants and supervisors that I was going to miss my flight unless they got me through they were clueless and didn't care about me or any of the passengers. The entire American staff were the most disorganized and careless flight personnel I have ever seen. Them they put me on a standby flight, where I was number eight and five minutes later was number eighteen, so I missed that, too. My wife is one of the top Public Relations people in Los Angeles and we both have tweeted and posted on social media extensively about this horrendous experience. I require a full refund from American Airlines for my airfare, and if I don't receive it from you will take you to court. --Eric Red"
Cons: "The in-flight entertainment was out, and the a/c was barely working-not good for a four hour flight. Instead of addressing the issues the flight crew was more interested in chatting with each other. No pre-flight drink service in first class, they rarely even passed through the canin."
Pros: "cabin crew was nice and friendly. Very smooth and experienced pilot, nice take off and landings both ways."
Cons: "This was supposed to be an Iberia flight, but with code share nothing is as it seems. (Had to cancel previous flight on Scandinavian air as that turned into some Turkish Charter). These old birds were 30 years old, out of Arizona desert storage...former TWA, so no entertainment or power or anything. And, AA re-confirmation showed flight and ticket canceled! Said Iberia flight, Iberia said AA flight...yikes! Serious glitches and lost data...locator number erased! You see why I tried to take a foreign carrier."
Pros: "Crew was as communicative as possible about the delay process. Answered questions and suggested solutions for travelers who were affected by the delay."
Cons: "The maintenance crew delayed the flight by over an hour because they were not able to get a technician to the plane until an hour after the scheduled takeoff time."
Pros: "I don't normally travel long distances, but when I do I fly with American Airlines. I found a round trip from Chicago to Los Angeles for only 170 dollars. I had an overall excellent experience. Thanks for the great hospitality."
Pros: "I had ample room and I really like the biscuits"
Pros: "The service was good and the food was ok. It was a smooth flight."
Cons: "That we didn't have our own screen to select our own movies."
Cons: "Turbulence was horrible That there is no internet"
Cons: "Food was horribe and no dedicated tv per seat"
Pros: "i have to pay $90 for my seat"
Pros: "Empty plane."
Cons: "Cold plane."
Cons: "Being contacted even though reservation was cancelled the day it was made months ago. Caused unnecessary stress that I needed to call Airline to confirm cancellation."
Cons: "Almost missed my connection due to the Tarmac being blocked by the plane before us with a mechanical issue."
Pros: "crew friendly and kind"
Cons: "old aircraft for a long (delayed and diverted) flight - no personal screens, dripping ceiling, no vegetarian options for snack (just turkey sandwiches),"
Pros: "I liked the smooth ride, and engaging captain. We didn't hit much turbulence, even if it is uncontrollable. Takeoff and landing was smooth and put my worries about flying to rest."
Cons: "Received call at 1:00 am cancelling my flight at 5:00 am which I had scheduled for weeks. Had to find another flight from Richmond, Virginia to Oklahoma City. Finally find a way with a four hour layover in Dallas."
Pros: "Delayed for almost 2 hours"
Cons: "My plans were affected by my late arrival, not good"
Pros: "The entertainment wasn't good (the movie choice was not to my liking, the main feature was shown twice, there was no opportunity to choose a different film, the screen was difficult to see, and the sound was difficult to hear), but none of that was very important to me. The crew was great, and surprisingly edible food and generous beverage offerings just kept coming. The food and beverage service never intruded on anyone's rest or reading, but rather provided just the right amount of distraction to enable the time of the flight to pass quickly. Overall, it was one of the best flight experiences I can remember."
Pros: "Uneventful flight"
Cons: "It was the same crew from my previous flight from San Juan to Miami. They were not nice before and they were not nice on the second flight. It was a long day for us too."
Pros: "We were delayed because of snow, and the sitting at the gate is much too restricted (not enough seats nor space)"
Cons: "not to be given much info while inside the plane about how long we would have to wait, so that we could phone our families to tell them about it and give the a time of arrival for them to pick us up."
Pros: "Flight was fine"
Pros: "The gate attendants were professional and the flight attendants were very good. The flight itself was fine."
Cons: "i had my boarding pass and chose my seat some time ago, in row 4. When I checked in, the AA representative switched my boarding card and I was told that my seat was no longer available. When I got to the gate, I spoke to the gate attendant. There were several people also speaking to them about their seats. I did not have a seat assigned to my boarding pass, so I stood until the entire plane boarded and the gate attendants could sort things out. In the end, I was given a seat at the back of the plane, even though booked my seat some time ago and am a Sapphire member. When I boarded, there was no room for my carry-on luggage. The flight attendant already understood what happened. She immediately took my bag, and found a space at the front of the airplane. This is the second disappointing flight in a row in 2 weeks I have had with AA. I'm not sure if it's just bad luck, or has something to do with the company. I had flown with U.S. Airways for years and never experienced any major issues."
Cons: "I don't like that I paid $15.00 to be in group One for boarding when actually you have several groups besides first class who are FIRST."
Cons: "The gate was full so we waited 45 min to get off. Then it took an hour to get baggage"
Cons: "Flight was delayed by 4 hours so I missed my connecting flight home for Xmas"
Pros: "Crew gave good service"
Pros: "I was in economy + which had good leg room"
Cons: "Overhead bins for economy + are placed elsewhere. Preselected meal not available and was delayed in serving the alternative for 20 mins. Entertainment options include TV shows with 1 episode to pad the numbers"
Pros: "Crew was professional and friendly."
Cons: "Seats were too cramped..knees hit seat in front and I felt like I couldn't use the arm rest cause my hand would be on the knee of the person next to me"
Pros: "The flight was late departing.... Again as it was on both flights cae to ord and ord to cos. When I arrived back at cae on Jan 21 had to wait almost an hour before the baggage carousel started bringing bags up."
Cons: "The flight was late departing.... Again as it was on both flights cae to ord and ord to cos. When I arrived back at cae on Jan 21 had to wait almost an hour before the baggage carousel started bringing bags up."
Pros: "Good boarding was fast"
Cons: "Food was very bad Entertainment systen was broken Service was non existant"
Pros: "Direct flight. A couple of the crew members were nice. Good take off and landing."
Cons: "Old "dingy" planes. Unorganized boarding procedure. A couple of the crew members were disrespectful, combative, whining about other passengers and definitely needed to be trained in customer service. Chicken/pasta was bland and not cooked well, pairing of the food was terrible, in fact they even had the wrong condiments - they gave butter with the omelette but no bread. In that case, instead of butter, ketchup would have made sense. The music section of entertainment had one song in each genre. Poor touch screen, no pullout remote and not the best selection/ not properly organized. Overall, I would say, United needs to learn from their peers - middle eastern and asian airlines about service, food and process. The only thing going for them is the direct connectivity"
Pros: "Nice crew. Easy boarding/unboarding. Appreciated having my carry-on (not having it gate-checked). Comfortable for coach."
Pros: "Courtesy, on time boarding and departure, complimentary upgrade."
Cons: "Wifi not working, entertainment instructions not clear"
Cons: "No entertainment at all! And was told that I may have to get on a different flight on a different airline because of weight issues."
Pros: "Spacious seating."
Cons: "No entertainment. Small space for luggage, long wait to receive carry on luggage that had to be stowed under plane."
Pros: "Fast easy painless travel. Ty"
Cons: "Cramped seating."
Pros: "On time. No issues"
Cons: "Food could have been better"
Pros: "All in things were reasonably easy"
Cons: "Single worst airline ever"
Pros: "Great experience!"
Pros: "Crew did a good job. In flight entertainment was great. Need a way to use my wireless headphones with the direct tv (maybe through the United app?)"
Cons: "Seats in First Class were not as comfortable as I would expect. Hardly any padding in the back or in the armrests. Didn’t care for the food on either flight. Can’t you just serve some good ol’ Meat and potatoes with gravy, a plain vegetable and a roll?"
Pros: "Friendly crew"
Cons: "I have never been hot on a plane but I think in addition to scrimping on every millimeter for seats, maybe they are conserving the cost of a fan. I was sweating and uncomfortable for 4 hours. When I asked if they could turn announcements since they were almost painfully loud, she said they had no c?"
Pros: "Gusty winds in CID - the crew handled this quite well. Smooth flight."
Cons: "There was no UAL ground crew to greet us when we arrived on time (11PM) in Cedar Rapids. Poor communication."
Pros: "Crew was pleasant and kind"
Cons: "Sitting next to the back bathroom, getting bumped by other travelers and the food carts, and the turbulence."
Pros: "The flight attendants were smiling & seem to genuinely enjoy their jobs. Quick flight, on time, for a good value."
Cons: "The United app does not support my phone, so no entertainment for me. It was a short flight & I use audio books, so no big deal. I imagine other Samsung owners are less than happy. Is there a glich in the link? Does it send android users to Mac platforms?"
Pros: "Extremely uncomfortable flight"
Pros: "Despite all the security checks, it was easy to board even in group 4. :)"
Cons: "Food was just mediocre. Would be nice to see a menu. They didn't offer slippers and the eye masks for the long flight. Comfort plus seats were spacious not really "comfortable:"
Cons: "The flight was about 9 hours delayed and I didn’t feel like anyone was trying to make up for it"
Pros: "Everything was good, except the seats are too tight."
Cons: "Seat space"
Cons: "United flight ord to pdx was long, crowded, and typical minimum United standards. The seats barely recline and the headrest is very uncomfortable. I always dread flying United."
Pros: "Same as above"
Cons: "No movie anymore."
Cons: "My connecting flight was delayed by 4 hours due tknsmong in India. I called United ahead of time to tell them I was not able to make my flight and if there was anyway I could get a new ticket. The representative was confident that 40 minutes between my flights at Delhi was enough time to make it despite me reminding her about the time it took to get off the plane, pick up my luggage, get through immigrations and travel to my terminal. She was very wrong. She insisted I call them when I land and that I go to the ticket booth. Little did she know that once I miss my flight my ticket is no longer valid and I was no longer able to enter the airport in India. Once I reached the entrance I was directed to a Untied booth all the way at the end of the terminal and was told to buy a new ticket. There was no United representative at this booth. I waited 3 hours and even called the number posted at the booth. No one picked up and no one came. I had wasted several hours. I ultimately decided to buy a ticket online spending another thousand dollars to get back home when I was told that I would be given a new ticket at the booth by United. But I had to wait another 24 hours outside the airport because I was not allowed in so early prior to my flight. Very unprofessional and unhelpful when I needed it the most."
Pros: "Again we had more leg room than on most flights. Attendants were nice. They held this flight for us because our previous flight was delayed, we ran in and they closed the door. Thank you United! We only had one day visiting our son and his wife near Seattle, if we had missed that flight, I don't know when we would have gotten in. We would have lost our day."
Pros: "On time"
Cons: "The flight attendants were rude, impatient and generally seemed unhappy to be working on this particular flight."
Pros: "Crew was excellent!"
Pros: "It was on time and boarding was very efficient. I was seated near the back, but the middle seat was open. I appreciated the additional space. It was a nice perk for having to sit in the rear of the plane."
Pros: "Food and entertainment was good..."
Cons: "Baggage delayed for three days... had a terrible unnecessary painful stay at delhi,india.. claimed for compensation since July 19th, still on pending..."
Pros: "The crew was a little harsh to passengers and rough speaking. 2 of them stood out from the rest."
Cons: "The entertainment screen did not work, After repeatedly asking for an aisle seat - I was asked to pay $200 for a seat selection."
Cons: "I had flown from Honolulu to Denver arriving at 6:30 am this morning having paid $25 for a checked bag. So had to get luggage and turn right around to check-in for Denver to Cedar Rapids and pay another $25 with the same airline because I wasn't able to check all the way through! So I feel I was charged double"
Pros: "I paid extra for Economy Plus. That should be the standard seating."
Cons: "Any flight where passengers have no chance to eat should provide more than a cookie."
Pros: "Free WiFi with Free Entertainment movies."
Cons: "Delayed flight, had to wait on the airplane that had a late departure out of NYC"
Pros: "On time, good customer service."
Cons: "The upgrade was pointless as it put me next to the Bathroom. Food was inedible. Crew was testy"
Cons: "Crew remained their usual ignorant, uninterested , back-of-the-plane kitty party groupies"
Pros: "Boarding was on time and crews helpful and accommodating."
Cons: "A parent with 2 yr old was placed in the middle seat where the toddler cried throughout the whole flight. Father had to constantly ask me to get up so he can take the son to the back of the plane to console him. It was an overnight flight from HNL to SFO so i didn't get any rest at all. Maybe parents with toddlers should be seated on aisle seats."
Pros: "Stewardesses were nice"
Cons: "Captain did not show. Had to wait 45 minutes for a new crew!"
Pros: "It's was on time."
Cons: "The airplaine smells bad."
Pros: "Direct TV was on the seat monitor and it was distracting and annoying."
Cons: "Overall horrible experience round trip. Issues with the planes caused delays leaving and caused my flight home to be cancelled. Flew American home. Will never fly Intied again. EVER!"
Cons: "It would have been helpful to tell me when I was picking that seat"
Pros: "Direct flight Flight take off and landing timing"
Cons: "Packed like sardines. Way too much Crew unmindful of passenger comfort (attitude) Food was just ok, especially the soggy sandwich snacks"
Pros: "Not much"
Cons: "Pay for drink Old farts as crew ..sulky and not helpful"
Pros: "Lovely flight with an attentive crew and nice amenities"
Pros: "3 hous of waiting after our original departure time. Gave us free tv though so that's nice."
Airlines flying to Iowa City have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Iowa City
Masks required on board, masks provided on flights to Iowa City
Social distancing seating
Middle seats unavailable to book on flights to Iowa City
Testing for antibodies, testing for symptoms for flights to Iowa City
Waiving of change fees. Search flexible flights to Iowa City