Daily cleaning, installation of cabin HEPA filters on flights to Moline
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Scores according to KAYAK customer reviews
Pros: "Amazing Crew, very friendly"
Cons: "My sister’s checked in luggage was in poor shape when we got it in Albany. We noticed an outside compartment was unzipped. So we checked to see if anything was missing and a souvenir from Mexico was gone. Then we realized a zipper was missing from the luggage and then decided to check all the other compartments and realized her bag of jewelry was gone. The woman at baggage services in Albany told us Delta is not responsible for lost belongings. Also tried to tell us theft is not an issue because there are cameras everywhere. Well you are telling someone that is missing a bag of jewelry that theft is not a problem. Also, there may be cameras everywhere but I doubt anyone is going to review those cameras to see what happened. I will never fly Delta again."
Cons: "Way exceeded my expectations!"
Cons: "Drink service"
Cons: "They lost my bags. Unacceptable"
Cons: "Took forever to wait in line to board this relatively small plane."
Cons: "Service and crew at JFK was horrible! Worst I have ever been around. Staff could not have cared any less"
Pros: "Prompt boarding and departure."
Cons: "Refreshments and up to date airplane. Plane seem outdated and very loud. Flight attendants could use a friendlier demeanor"
Cons: "Bigger plane."
Cons: "Check your planes thoroughly before placing passengers on it. The pressurized cabin almost killed us!!"
Pros: "Crew was awesome"
Cons: "Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great."
Pros: "The views on this flight are good. The crew was just ok and they should explain where the restroom is."
Cons: "The flight is relatively short so they do not offer a beverage service. However if I fly the same route on Alaska they do."
Pros: "I arrived safely at my destination."
Cons: "I ordered two seats to accommodate my rate. I was moved after I checked in to another seat without notice. It was embarrassing to move after I was seated early and arrive at a set that I didn't fit in."
Cons: "I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control."
Pros: "Fawn on our flight from Atlanta to Newark was amazing."
Pros: "I like being able to charge my devices"
Cons: "Better movies"
Pros: "Awesome Customer Service"
Pros: "It was fine. They didn't charge me for the exit row, so that was nice"
Cons: "N/a. It was fine"
Pros: "WiFi and Entertainment"
Pros: "Crew was good. It was great to be able to watch a movie, TV, or play a game to pass the time."
Cons: "More let room when someone puts back their seat."
Pros: "Clean, new interior. Nice entertainment options and nice screen. Lots of options for charging devices."
Cons: "A greater variety of snacks would be nice."
Cons: "Flight Delayed > Pilot on Connecting Flight"
Pros: "Open seat next to me. Free movies."
Cons: "Really narrow aisles. Even hard for the crew to get by. I can’t believe they use A330s for international flights."
Pros: "How friendly all the staff were and how quickly we boarded the plane."
Cons: "How the toilet didn't work, but it's okay because I think we could all hold it for an hour ;)"
Cons: "Delayed flight, b.s. about why we were late, kept changing the reasonfor being late, unfriendly service"
Pros: "This was two hours of absolute freezing temperature"
Cons: "It was so cold it was actually unbeasable"
Cons: "Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline."
Pros: "They tried."
Pros: "They offered some snacks"
Cons: "I didn’t like the fact that they had no backup pilots for the plane. We waited 12 hours!!!!!! For a flight"
Pros: "Flight team were wonderful!"
Pros: "Friendly crew."
Cons: "Minimal leg room; seat didn’t decline, delayed by 40 minutes."
Cons: "it stink inside the plane, the seats in front of us were dirty and smelled bad!"
Cons: "Flight was delayed by 2 hrs. Annoying!"
Pros: "Good friendly staff. Delta Studios is neat."
Cons: "Small plane , last minute seat change, half hour delay"
Pros: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Cons: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"
Cons: "I paid for an upgraded seat and it was still very cramped"
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "First Class seating."
Cons: "Left from Terminal 3, so went to Terminal 3. Stood in line, then was told to go to Sky Priority at Terminal 2. Went to Sky Priority at Terminal 2, stood in line, then was told to go to Delta One desk further down. Once my bag was checked, had to go back to Terminal 3 to board."
Pros: "The boarding agents were especially helpful and friendly to my disabled wife, travelling in a wheelchair."
Cons: "11 hour overnight delay. Timed out crew. We were given a pillow and blanket to spend the night on the floor in the airport. We we given drinks and a snack box."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down. Worst experience ever with Delta."
Cons: "Flight delayed due to weather and mechanical.. nightmare! Still not sure when I'll get to DCA . I was suppose to get in at 9:30 pm. Flight from atlanta won't leave until 10:20 pm."
Pros: "The flight got us from Anchorage to Atlanta on time."
Cons: "No A/C vent controls for each seat. No reading light for seats. No flight attendant call light buttons were accessible. NO WiFI or video entertainment. Coach plus seats were just like the rest of coach, just in front of them. Seats would not adequately recline. The plane was still PACKED."
Pros: "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."
Pros: "We barely got on the flight."
Cons: "The boarding "red shirt" saved us. We are a band on tour and thanks to her we made the gig"
Pros: "Delta always has a nice professional crew. We were served within a reasonable time and I felt comfortable the whole flight."
Cons: "The pressure is the cabin with really bothering me. I've flown several times and never had the pressure to bother me but it was really hurting my head."
Pros: "The crew were AMAZING and made the flight so much better. Boarding was easy. I also love that the pilot acknowledged the Service men and women on our flight."
Cons: "The older plan didn't have some of the perks that I expected from Comfort +... No conformed headrest, no USB plugs... I paid extra for Comfort + and expected some of these things."
Cons: "The front desk did not allow me to board the plane. I am supposed to attend the memorial service of my Mom who passed away two days before."
Pros: "On time. No issues"
Cons: "Food could have been better"
Pros: "arrived early"
Cons: "entertainment was offline until 1 hour before landing"
Cons: "Single worst airline ever"
Pros: "Read above"
Cons: "2 hour maintenance delay"
Cons: "there was no food on the flight"
Pros: "On time even with minor delay in boarding"
Pros: "I always enjoy the staff; they are always pleasant."
Cons: "Not being told about the 3 hour delay until I was already at the airport."
Pros: "Despite all the security checks, it was easy to board even in group 4. :)"
Cons: "Food was just mediocre. Would be nice to see a menu. They didn't offer slippers and the eye masks for the long flight. Comfort plus seats were spacious not really "comfortable:"
Cons: "The flight was about 9 hours delayed and I didn’t feel like anyone was trying to make up for it"
Cons: "False advertising it was a United not a Swiss flight"
Cons: "Small seats on aircraft."
Cons: "The flight from Chicago to Moline was delayed over 3 hours due to an engine issue. We were delayed to board, then once we were boarded, we sat on a cold airplane for over 30 minutes in sub-zero temperatures in Chicago. Maintenance was called to start the engines externally but the starter machine wouldn't work. Finally, we were made to de-plane. We sat for over 30 minutes waiting on information. Never received meal vouchers. No snacks or water was given during the wait. The steward was very nice and helpful but the gate agent was horrible. She seemed "inconvenienced" when you went to ask her questions."
Cons: "My connecting flight was delayed by 4 hours due tknsmong in India. I called United ahead of time to tell them I was not able to make my flight and if there was anyway I could get a new ticket. The representative was confident that 40 minutes between my flights at Delhi was enough time to make it despite me reminding her about the time it took to get off the plane, pick up my luggage, get through immigrations and travel to my terminal. She was very wrong. She insisted I call them when I land and that I go to the ticket booth. Little did she know that once I miss my flight my ticket is no longer valid and I was no longer able to enter the airport in India. Once I reached the entrance I was directed to a Untied booth all the way at the end of the terminal and was told to buy a new ticket. There was no United representative at this booth. I waited 3 hours and even called the number posted at the booth. No one picked up and no one came. I had wasted several hours. I ultimately decided to buy a ticket online spending another thousand dollars to get back home when I was told that I would be given a new ticket at the booth by United. But I had to wait another 24 hours outside the airport because I was not allowed in so early prior to my flight. Very unprofessional and unhelpful when I needed it the most."
Pros: "On time"
Cons: "The flight attendants were rude, impatient and generally seemed unhappy to be working on this particular flight."
Pros: "Crew was excellent!"
Pros: "Everyone involved in making sure that everyone's travel EXPerience was superior; is to be given high praise."
Cons: "Late and confusion, slow boarding, plane not smooth."
Cons: "Late, no leg room and bad wifi"
Pros: "Food and entertainment was good..."
Cons: "Baggage delayed for three days... had a terrible unnecessary painful stay at delhi,india.. claimed for compensation since July 19th, still on pending..."
Pros: "The crew was a little harsh to passengers and rough speaking. 2 of them stood out from the rest."
Pros: "The price of a ticket is slightly lower. It is not enough of a difference to make the plethora of inconveniences worth it. You are not a valued customer with this fare. If United values customers, they shouldn't offer this fare. That's why I don't fly the bargain airlines."
Cons: "You can't check in at the kiosk on basic economy without an employee badge swipe, and there were no employees available. I had to stop checking in, wait in line, and then the employee that I talked to didn't have the right kind of badge to swipe. So I waited again. Extremely inconvenient. Even after being forced to talk to a ticket agent at check in, they still won't issue a seat. So you have to go to the gate and wait in line again to get a seat. The system is built for maximum inefficiency. It doesn't cost less for them to make me talk to two separate people, it is only to inconvenience the flyer for buying a cheaper ticket. It seems like a punitive system. Boarding was organized and painless. The crew seemed polite. Regarding comfort, the "leg room" on the airbus is ridiculous. I am average height and felt claustrophobic. I can't imagine how a tall person feels. There was no " entertainment" on my flight, so one star for that. I didn't not receive any food and was not offered water, 1 star."
Cons: "The entertainment screen did not work, After repeatedly asking for an aisle seat - I was asked to pay $200 for a seat selection."
Pros: "The crew were very nice and we had a safe flight."
Cons: "The seats were very hard and uncomfortable! Customers should bring a pillow."
Pros: "It's only an hour flight"
Cons: "Flight was 1.5 hours delayed with no explanation or communication given for over an hour. Uncommunicative crew."
Pros: "The crew was super friendly and helpful, I got the window seat and I love that, on and off the plane in record time."
Cons: "Absolutely nothing"
Cons: "Absolutely no leg room"
Pros: "on time"
Cons: "The upgrade was pointless as it put me next to the Bathroom. Food was inedible. Crew was testy"
Pros: "On time."
Cons: "Chicago airport gate is so far away from other united flights I can't believe they don't provide a shuttle to it."
Pros: "I like that we had Direct TV."
Cons: "I didn't like that we had to pay extra for more channels."
Cons: "Crew remained their usual ignorant, uninterested , back-of-the-plane kitty party groupies"
Pros: "New plane, very spacious"
Pros: "They were able to get me on a direct flight home instead of a circuitous route with two layovers. Staff were friendly and helpful, and I feel that Dario the boarding agent in Houston went out of his way to assist me."
Pros: "Direct flight Flight take off and landing timing"
Cons: "Packed like sardines. Way too much Crew unmindful of passenger comfort (attitude) Food was just ok, especially the soggy sandwich snacks"
Pros: "Not much"
Cons: "Pay for drink Old farts as crew ..sulky and not helpful"
Cons: "It was a 15.5 hour flight, and food was served 14 hours apart! Could've served the second meal a bit earlier."
Cons: "The crew was terrible. We sat on the Tarmac for over an hour, very limited information. Flight attendants were asked for ETA several times in flight and never gave any information to passengers. At one point saw them taking selfies in the front of the plane service area. Worst service I've ever had in a flight"
Pros: "Lufthansa offered complimentary food on their three legs of my journey. Even the two hour flight Munich/ Malta. But United offers nothing. And the seats are way too narrow."
Cons: "Narrow seats. No free meals. No free entertainment."
Pros: "Wick & on the!"
Cons: "The one tee member kept repeating things that had been said on the intercom & then announced the wrong time when we landed. She seemed quite distracted."
Pros: "Seat itself was comfortable."
Cons: "Out of several beverage options. TV was not working at my seat. Seats also a little cramped. Boarding seemed disorganized."
Cons: "Friendly staff and the flight was comfortable"
Pros: "The crew was doing their work well."
Cons: "At the boarding gate over 30 people were in line to get a seat number. I thought I had successfully selected my aisle seat online but was arbitrarily given a middle seat. I tend to use the washroom often. I had to climb over a sleeping passenger many times, without waking him up. One gentleman had some serious problems there but it was clear he was not getting any resolution. he was obviously very very frustrated. Syrupy sweet noodles?"
Pros: "It was not"
Cons: "Did not provide any drinks!"
Pros: "Great Dep and Arrival times. Punctuality. In fact flight arrived an hour earlier."
Cons: "In flight service appeared to be just mechanical.."
Cons: "Flight was delayed two hours and the time of departure kept changing"
Pros: "They let us get off the plane"
Cons: "No complaints"
Airlines flying to Moline have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Moline
Masks required on board, masks provided on flights to Moline
Social distancing seating
Middle seats unavailable to book on flights to Moline
Testing for antibodies, testing for symptoms for flights to Moline
Waiving of change fees. Search flexible flights to Moline