The Logan Swiss staff was most helpful! Excellent service. However, I have been traveling for many years with Swiss across the ocean, and I had never seen such a small plane, Airbus 330, making the crossing. Crowded and uncomfortable. They must be trying to save on fuel!
Everything was perfect. on time, clean organized. I was pleasantly surprised
I had to pay $75 for my luggage when I thought one piece was included in the ticket. Now I suppose I will have to do the same on my return. Disappointed
It was excellent. Great airline. Very attentive staff. Seats are a little tight, but it is the world we live in now. Unless you get lucky and get the bulk head seats or are wealthy enough for first class it is cramped. Overall an excellent experience.
I'm flew Swiss for the first time and like it
Swiss was better than United flight I take to Newark to Mumbai
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
Pros: "Friendly crew"
Cons: "Not piling up people like sardines in a can."
Pros: "The crew was so helpful and they feed us well. We relieved a snack, a meal, and a desert. The airline left on time and arrived early to my destination. Very enjoyable flight."
Cons: "Food was served warm. Perhaps the menu could be better, but it wasn’t bad."
Cons: "The sitting was so very small, I never traveled so crumpled."
Cons: "Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost."
Pros: "Good AC - very important, calm and nice atmosphere. Very friendly staff."
Pros: "Seat was comfortable"
Cons: "Had reasonable size carry on and it was frowned upon? Seat was right behind business class and separation curtain just is my laps"
Pros: "The crew was very accommodating"
Cons: "Entertainment system was old and with few choices"
Pros: "Seating was good. Crew was good"
Cons: "Food could be better"
Pros: "Bombardier C Series. Most leg room and comfort of any plane"
Pros: "most of the flight attendants were excellent except one particular one who was basically yelling at passengers. she had a a logo or a badage on her that identifies her as a manager or a crew lead. she had poor manners and need major improvement"
Cons: "the seats are small and very small space in comparison to Lufthansa"
Cons: "I wanted to get some work done on my flight but I couldn't even open my laptop screen more than a few inches."
Pros: "The crew was so friendly and professional, on top of the nice plane condition, which made the trip very pleasant!"
Cons: "The food standard seemed to be lowered a little bit, but still very well prepared."
Pros: "Lots of room because plane was half full"
Cons: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."
Pros: "Swiss Lounge, food excellent."
Cons: "everything was very good"
Pros: "They sale ticket to you and good bye....! U need little halpe or questions they say don’t now.....!!!! Call airline , airline say you didn’t buy ticket from as and you go beck and for straits out same we’re in Europe ......thank bot never again think twice when you bye ticket from kayak ....."
Cons: "My special meal wasn’t available."
Pros: "Chocolate Mövenpik ice cream"
Cons: "I booked two tickets but could not pick seats for my partner. We ended up in bad seats next to the bathroom."
Pros: "choice of movies were very bad"
Pros: "I was very happy with the overall experience"
Cons: "The crew could have been a little more helpful"
Pros: "Great service; Very comfortable lie flat beds with lots of leg room"
Pros: "Courteous Staff Excellent Service and enough concern for the guests."
Pros: "The airline crews politeness & courteous comfortable seating were helpful on meal selection."
Pros: "I hope this carrier grows by leaps and bounds. The plane was new & clean, the pilots executed flawless takeoff & landing, the flight attendants were friendly to a fault, the plane left on time & arrived early. Round trip Orlando-Venice was $980 round trip. The only niggling detail was the somewhat limited selection of movies."
Cons: "Did not get to make this flight either. Horrible."
Cons: "Paucity of games that might appeal to non children."
Pros: "Seat assignment had taken into account that we had a 45 minute window to our connecting flight. Everyone very pleasant and helpful. Fantastic help to escort us to our connecting flight so we did not miss it! Did not make us feel rushed even though time was short!"
Cons: "All good!"
Cons: "We did not receive the baby pram after landing. Needed to pick it up at the baggage claim."
Pros: "They put us in a nice hotel"
Cons: "Flight was delayed for more than 1 hour and it was overbooked. So they put us on a united flight for today. This flight is also overbooked."
Pros: "Check in, crew were friendly enough"
Cons: "Worst food ever, vegetarian so called wraps and breakfast. Bland eggs and rotten fruit salad. The fact that when I request a window seat and am told I have one then to find out I don't. Rather tell me that in the first place. This has happened numerous times with swiss. Remote for the entertainment didn't work and although crew said they would reset it they never did. A bit of a pain for a long haul flight of 8 hours...."
Pros: "My wife got travel sickness and the crew was very very nice to help her out by offering her a place to lie down and other offerings"
Pros: "Comfort of the flight ,very friendly staff"
Pros: "Crew was very nice & humble"
Cons: "Food quality could be better it was tasteless very low standards, & boarding crew in Chicago or in Mumbai needs training because they don't want to give you a choice for food or the seat From Zurich to India & they runout off Nonveg food & crew was telling they have only veg take it or leave it samething Zurich to Chicago if the boarding crew do write thing then this could be avoided ."
Pros: "The food, the crew, and the smooth landing"
Cons: "The seats. Kind of uncomfortable"
Pros: "I like that this plane had more leg room then other airlines."
Cons: "Seat too small, no room, will never fly Swiss again. This was an 11 hour flight and I need more space and comfort."
Pros: "The crew was lovely."
Cons: "The seats were very cramped."
Pros: "it was clean and usually service is good on Swiss Air"
Cons: "it was freezing on the flight and the food was mediocre"
Cons: "Unfortunately I didn't get my luggages in Florence. They arrived the day after."
Cons: "my flight was canceled in the last minute,it transferred true turkey where i didn't want to go to for security reasons and landing time issues, i had a chance to buy that ticket for cheaper and get there on time to the turkey airway flight and not come 10 hours early and land at a time i'm expecting I expect compensation for both the price ticket difference as well as for my time wasted, or I will not consider using your airline in the future."
boarding in mumbai was a mess.. It felt like 80% of the flight boarded in the pre boarding section which was meant only for people with special needs and with children. The staff who were checking their documents just did not care if they were supposed to be in this line or not. Lets hope they improve on this
The second time we got food it was something I couldn't eat because of food allergies.
Crew were pleasant. Food preparation could have been better
Mobility service needs to be better managed.
The crew was good to me but I could see one short hair air hostesses was very rude to a fellow passenger. She behaved very condescending towards him and I could see at one point he even got upset saying that she cannot treat him like this. It was uncomfortable to watch that. The business class seat was uncomfortable. Please make sure atleast the business class is better in condition. Thanks
Loved check in / food / blanket & entertainmenr on Lufthansa. The seats are old and need a redo. The crew was decent just not warm. The lounge at Frankfurt took over 25 minutes to get in. Something needs to change United connecting flight crew / entertainment / updated seating was great. They could not accommodate my special meal as the only special meal available is kosher. We shd have been informed of that earlier!!
Like the service provided by the crew. I little bit of variety in the food.
Always luggage delays, won’t fly Lufthansa again
Deplaning by row groups due to covid was a joke - we were then crammed into a bus to the Munich intl terminal. Wifi did not work at all on the 9 hr flight.
Cons: "The plane was very old. On my seat, the TV screen did not work. The cabin crew was lazy. Nobody paid any attention to the Attendant light by my seat."
Pros: "Flight was on time"
Cons: "Very rude crew, I asked for water and I was told to get and help myself"
Cons: "Cramped economy seats compared to Bombay to Munich flight."
Cons: "Food could have been better,there several seats empty ,but couldn't switch seat or food TV wasn't working at all"
Pros: "No food was served. requested vegetarian food never came thru"
Pros: "Food On time boarding In flight services"
Cons: "Long announcements"
Cons: "Absolutely unprofessional. Zero courtesy’s & hospitality. Totally untrained ground staff. Will want to file a lawsuit against the airlines."
Pros: "Boarding and timeliness"
Cons: "Entertainment system on 2 out of 4 flights didn't work well. Only 1 of the earphones worked on my seat, practically useless. Crew was grumpy the whole time, and food was average at best."
Pros: "Smooth and comfortable flight . Awesome service by the crew"
Pros: "everything was good other than the entertainment package"
Cons: "not verymany movies to select"
Pros: "Boarding was fast. Crew was good. Comfort level was good."
Cons: "The requested meal was not delivered. However, the crew bring it from the extra they had with other classes."
Cons: "Flight got delayed by more than an hour, so my layover was cut short and had to rush to catch my next flight"
Pros: "Finally an upgraded plane. The plane from Frankfurt to Mumbai was not the best. On business class - small washroom with the toilet lid collapsing on you. One of the washrooms also not functional. Liked the food and the service."
Cons: "Sink not functioning properly in business class."
Pros: "I like crew members service"
Cons: "Didn’t like seat was not comfortable plus some time smells bad in flight"
Pros: "The crew was nice about everything. On being asked at the airport to at least change my seat on the second leg flight the personnel did it without a fuss."
Cons: "Tthe first leg was overbooked and they wouldn't let me select a seat and I had to weather through a middle seat that I was not at all comfortable with The entertainment collection can be better specially Indian/Hindi movies"
Pros: "cleanliness, timely arrival and departure"
Cons: "poor service - surly crew bad food - havent been served worst food uncomfortable seats bad entertainment, sound distortions, small screens, limited selections and to top it all is the FRANKFURT AIRPORT - one of the worst transit points which makes you walk for miles and miles."
Pros: "The special meals ordered were good. the staff was courteous. Bags arrived on time."
Cons: "Seats towards the rear of plane were too narrow. When the front passenger reclined their seats they were in your face. This is bad design. Also, at Frankfurt we had to wait over an hour for the plane to get de-iced. Why was this process not started early, as the departure time was known."
Cons: "The entertainment systemis was sub par."
Cons: "Cramped space in economy class."
Cons: "Had requested vegetarian and was served vegan instead"
Pros: "Only best part of Lufthansa is newer planes. Smooth rides. However, I don't think they can count on their customers base only on one positive for long run."
Cons: "Flights were late and boarding was caios, no one had any clue what to do. Blankets were filthy. Entertainment had limited choice. Considering I took six flights in this month, I will let it slide that they ran out of New movies. Worst part was food. Obviously, there is no quality consideration when they decide menu. Check Emirates or other similar fare bracket airlines to understand the gravity of Lufthansa food problem. If one reason I had to choose to drop Lufthansa from my future consideration then that would be worst food and drinks. I would strongly recommend that they should assign people who need additional time to board at the back of the plane. It will help them to go back of the plane faster and avoid gridlock in the middle. Another advantage is it will help other passengers leave plane faster at the end of the ride. Boarding process will be come significantly faster by filling the plane from back to front by loading passanger with children and who needs time at the first loading area at the back of the plane. Thanks"
Cons: "-flight delays-no information provided-no information on gate changes-"
Cons: "Lufthansa Ground staff was not equipped to handle flight cancellation! It took them 4.5 hrs after scheduled flight departure time between which they told us flight was cancelled and provided Hotel Accommodations. Very sad customer handling and service. Subsequent booking was a mess too!"
Pros: "This part of the journey was excellent."
Cons: "The very long commute from one terminal to another terminal."
Pros: "service was excellent, food was good, flight crew very pleasant."
Pros: "The aircraft for one - their new 747-8l. Spacious and quiet. Loved the ambience. The food was absolutely fantastic Indian food. Service professional and courteous. I would plonk money to travel LH business class for sure."
Pros: "in-flight service was fine"
Cons: "Very poor ground staff at the check-in counter. Made me pay 2nd bag fee of $100 at the time of check-in, despite the airline rules allowing 2 free checked bags. The staff including the supervisor were so un-cooperative and rude. The supervisor snapped at me by saying that I was not doing the airline any favor by flying Lufthansa. At that point I just gave up and paid the totally unjust fee. Took me to a back room to pay the fees, where the credit card machine and even the printer wasn't working. ...... very bad experience EVER !!!"
Pros: "No ventilation on some terminals toilet economy class."
Pros: "Service was very good."
Cons: "Start the flight either during the day or evening and not at 3:00 am in the morning. It disrupts the whole night sleeping schedule. I know Indians will take anything but Lufthansa can make a good start on these timings."
Cons: "crew service was not good especially in flight from Mumbai to frankfurt. I was not served with midnight snack though i was awake."
Pros: "The movie options where not great."
Cons: "Movie options."
Pros: "Good cabin crew, good food Easy to use entertainment system"
Cons: "Boarding was a bit chaotic"
Pros: "Clean plane. Good boarding service."
Cons: "Food taste. Ok entertainment."
Pros: "Overall good flt crew.....and service. Good food & selection. Clean airy plane"
Pros: "Service/ flight/ comfort/ food"
Cons: "I actually lost money because of the misinformation -- was told there was a modification on my flight details and that I had to call the Lufthansa office. I called in and was never told that anything was wrong. I kept trying to check in online and got blocked at every trial... Cut a long story short, I showed up for my Lufthansa flight to only be told I didn't have the required visa for one of my layovers... I missed my flight, got no refund for it and got zero help in finding a solution to my problem. You could do better than that, Lufthansa."
Cons: "Boarding was delayed. Though staff present at the gate, no announcements were made, not communicated to the passengers. All of sudden a big line to board the flight. Entertainment - when compared with other airlines, very few movies available."
Pros: "I slept throughout the flight . It was very smooth. Got food on time and water was served all the time"
Cons: "The toilets were dirty and smelly . It would also be nice to have a hand lotion in the washroom."
Pros: "Flight was on time and it was a nice comfortable Boeing 747 plane from Mumbai to Frankfurt. The entertainment system was upgraded and was good."
Cons: "The food was mediocre at best. The entertainment selection was not as diverse, especially on a flight coming from India, did not have enough Hindi movies."