Daily cleaning, installation of cabin HEPA filters on flights to Fort Smith
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Scores according to KAYAK customer reviews
Cons: "You were out of earphones"
Cons: "App continued to crash. Couldnt watch movies."
Cons: "WiFi entertainment not working"
Cons: "Let me cancel the flight for credit"
Cons: "Seats are too close"
Cons: "Thank you"
Cons: "Leg room"
Cons: "Entertainment system for myself and my wife failed after an hour."
Pros: "Inflight movie, friendly crew"
Pros: "My flight was via AA. I was able to check in with Concierge Key as I am an Executive Platinum member. The check-in staff were very nice and helpful."
Cons: "Since the ticket was bought with Iberia, I was not eligible to use My systemwide upgrade. The crew was generally less friendly. When I asked for cognac after dinner, they told me that they are out! The offering of snacks were bad. The breakfast is nothing but sugar! The dinner could do with less carbohydrates."
Pros: "I liked crew"
Cons: "It wasn't comfortable"
Pros: "Deplaning in White Plains"
Cons: "Boarding the way there, they did not honor my AA Advantage card to board earlier because my boarding pass did not say so. Even after seeing it said so in the computer system, they refused to honor it. So this time, I gave up and boarded with the last group. No prior warning was given that this plane would not allow for carry on luggage in overhead bins. Further were no charging ports on board, no free WiFi, no adjustable headrests, and the seats did not recline. There were no kosher cookies."
Pros: "Crew was polite, accommodating and pleasant"
Cons: "Seats too close together, too narrow, and without individual screens. Seats did not recline enough"
Cons: "my flight kept being pushed back no one said anything my email alerts was quicker"
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Pros: "Great crew, on-time arrival, quick boarding"
Cons: "Crowded seats in the back of the plane, Low quality and bland snack options"
Pros: "The inflight wifi and entertainment was ok"
Cons: "Inconsistent gate staff. Happened twice to. Me in the recent trip where a multi flight journey the first leg my luggage was fine to get in board, the second flight it was tagged as too big. I've seen massive pieces of luggage go through no problem and then a random person is stopped to have their bags checked in."
Pros: "It was American Airlines flight. Some of the crew members were not very polite but majority complied with providing a good service. The plane and the flight were great. The entertainment was good too."
Cons: "Bad manners from some of the crew members like snapping fingers to get your attention. Very impolite."
Cons: "The captain informed us AFTER take off that we could not wash our hands, take care when flushing, etc. Was this this hygienic? See"
Pros: "Attendants were so nice as kind"
Pros: "No complaints!"
Cons: "It was a little hot in the plane at during start and touchdown"
Cons: "I never got on my scheduled flight. The flight I did get on, 4 hours later, was fine. But caused major delays to my train departure from NYC to Philadelphia"
Pros: "The pasta offered at lunch was tasty."
Cons: "The snack which was described as pizza had a really bad taste and this offering should be discontinued and something that tastes better should be offered."
Cons: "Compared to other airlines same sector like Emirates, Air India , Lufthansa, Air France, gulf airlines is like the most cheepest available airline with high cost of ticket and worse food than ever."
Pros: "I love everything on my trip service, time, flight"
Cons: "Check in staff was unprepared for volume of people. When asking an American Airlines agent if I could use the priority check in because I had priority seating I was told no. I was informed by a customer going that way that I indeed could. When I got in line for the priority check in, the agent looked over and very loudly said that I was in the wrong check in area. Given the volume at which it was said to me I felt embarrassed, and was upset at the fact that I then had to respond that I indeed was in the correct location."
Cons: "Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no."
Cons: "My flight got cancelled and then the flight I got rebooked on also got cancelled so I had to spend the night in an airport and miss a day of work."
Cons: "He flight was extremely cold and they did not have any blankets. Very uncomfortable."
Pros: "My neighbor."
Cons: "We sat on the tarmac for over an hour for no apparent reason."
Pros: "I enjoyed the Gps chart showing the flight data from takeoff to landing."
Cons: "The seats are too tight."
Pros: "Legroom was decent and the flight was fairly empty. So lot of space."
Cons: "No vegetarian food though it was mentioned earlier."
Pros: "Very fast, efficient boarding."
Cons: "Entertainment options were excellent although the screen did not work very well (touch screen not super responsive) so I could not get to them easily. Neighbor had the same problem too"
Pros: "The flight itself was smooth."
Cons: "Our first flight had an hour and a half delay. Missed our connecting flight. Had to wait two hours for a later flight that was then delayed another hour and a half. Absolutely horrific and inconvenient."
Cons: "No wifi nor power outlets. The entertainment was okay at best."
Cons: "The gate the flight was originally on changed, however there was never an announcement made over the intercom advising of the change. When the gate I was waiting at finally showed the flight information to Toledo, I had to find what gate I my flight was now on and had fifteen minutes to make it to the correct gate. Had the original gate displayed the new information any later I would have missed my flight."
Pros: "Great crew. Everything was on time."
Cons: "An older plane without an entertainment screen"
Pros: "Great friendly crew for 7 am on a Saturday morning."
Cons: "Tarmac delay upon landing because of runway constr"
Pros: "I was able to fall asleep and we didn't have to wait at the dock very long. Arrived on time and no delays."
Cons: "They flight attendant I had who took my drink order seemed distracted and basically threw my pretzels down on my tray table."
Cons: "No Television"
Pros: "Boarding was fast."
Cons: "No internet on flight. No movies on flight. Plane was older. Seats were uncomfortable."
Cons: "This is a tiny plane and without warning they wouldn't let me carry on my carry on bag which would have fit just fine...it fit in their luggage test."
Pros: "The food was ample and delicious. The stewardess was very pleasant and helpful."
Cons: "I had a very difficult time adjusting my reclining seat. It gave new meaning to physical comedy. Anothers' seat locked up all together and an attendant had to play with it for a long time to get it to an upright position. Another woman's phone slipped back under the cushion and she had a most difficult time retrieving it."
Pros: "Crew was friendly, pilot kept us informed."
Cons: "We were delayed upon landing but I realize the circumstances were beyond the crews control so no point fretting. Still disappointing nonetheless."
Pros: "got to my destination... eventually.."
Cons: "boarded us then deboarded bc pilots were "at their hours" (why did you make us board if you knew they were close to their hours). handed out 1-800 number cards to rebook. Had to sleep in the Chicago airport on the floor. American Airlines did not offer hotel, no food vouchers, not even a blanket... very disappointed with how they treated everyone. I couldn't even buy a blanket bc all of the stores were closed. I understand that flights get delayed and things happen.. but at least give me a pillow and blanket to sleep in an airport when you force me to stay in an airport for 12+ hours."
Pros: "Short flight"
Cons: "I didn't like having to pay an extra $25 to check my bag and I didn't like having to pay an extra $25 to change my seat assignment. The really hard landing in San Jose wasn't a lot of fun either. Recommend checking out other airlines before booking with American Airlines. I've taken American flights before with much the same experience. I was hoping like other airlines American's service might actually have improved - wishful thinking."
Pros: "Fast, easy"
Cons: "It was all good"
Airlines flying to Fort Smith have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Fort Smith
Masks required on board, masks provided on flights to Fort Smith
Social distancing seating
Middle seats unavailable to book on flights to Fort Smith
Testing for antibodies, testing for symptoms for flights to Fort Smith
Waiving of change fees. Search flexible flights to Fort Smith