Airline missed my special meal order. Those planes are really old and have very less leg space. Choice of movies is very minimal.
More better service and more leg room.
Lufthansa should strongly consider increasing transit time to help passengers arriving from Bengaluru as the current time transit time of 1 hour 40 minutes appears inadequate and rushed and likely greater chance of missing that connecting flight to St Louis. This would encourage a lot of Indians coming from south India to take advantage of this service to Su Louis
Entertainment options are very limited. FRA to ORD leg entertainment did not even work. It is outdated and never responded. Food is absolute garbage.
Food was terrible. Alcohol was paid other than beer. Unless you are a baby…who would drink milk? Boarding was 35 mins away and they would not allow me to use fast lane as fast lane was 30 min or shorter. Normal security check was 45 mins. Crazy rules!!! Also just cleared Indias security check and never went out…so why???? Aeroplanes are also old and bad….nothing good to say with my 30 hour flying
Service and food could be better. Horrible food and crew service.
The flight crew did a great job handling a volatile passenger.
Pros: "Inflight services"
Cons: "Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience"
Pros: "the food on LH755 was decent. LH454 second snack, a cold sandwich was inedible! Too salty, soggy and just plain yucky!"
Pros: "Food was good"
Cons: "Should have been on time"
Cons: "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. annoying but not critical"
Cons: "Security check at the Frankfurt airport is illogical and terrible! It took 90 minutes to complete the security and go from one terminal to another!"
Pros: "crew onboard and food/entertaiment."
Cons: "could do without the delays. transit time was reduced to less than an hour in Frankfurt because flight to Frankfurt was delayed by 45 mins. it is becoming very stressful to transit in FRA every time."
Pros: "The crew should treat better passengers but overall is been good"
Cons: "Overall is been good"
Cons: "Poor customer support and no response on phone calls when u tried to cancel my return ticket."
Cons: "Another snack midflight."
Pros: "Crew was great. Flight was on time. Overall excellent experience."
Cons: "On line check-in 23 hrs prior to departure is not convenient for out of town passengers travelling to B'luru to catch the flight, couldn't get internet access to do the check -in on time. 48 to 72 hr check-in window would be better."
Cons: "My seats were broken on two flights--could not recline. Maintain the equipment better."
Cons: "These scheduled flights on Jan 1, 2019 were cancelled by Lufthansa and we were not informed of these scheduled cancellations either by email or SMS. We waited for several hours at the airport before being informed by an airport staff. We missed one day of work and lot of inconvenience with transportation and accommodation in Bengaluru."
Pros: "Quick flight. O ly 2 people per row. Bags did not get lost"
Cons: "Walking to different concourse. Then walk down to bus and ride 10 mins to plane and wait to get on. First come first seated."
Pros: "Lufthansa was great in helping me through this mess."
Cons: "I missed my connecting flight from Munich to Athens and had to purchase a new flight. Then, when I got back to Athens for my return flight to LAX I found it had been canceled and had to once again purchase a new flight to get home. Also, not happy that Kayak doesn’t have a customer service number to call."
Pros: "Crew was wonderful and I love flying Lufthansa always:)."
Cons: "Onboard entertainment didn’t have good selection for me for such a long flight 4 different flights I took.And some of the touch screens didn’t work properly:(."
Cons: "The cabin crew ignored my repeated calls for service. I willing gave up my seat so a couple could sit together with their kid and sat behind my wife and kids to be nice. They than reclined the seat back and my seat was broken do I asked them to put the seat forward and they ignored me. I informed the cabin crew that they weren't being considerate after all I gave up my seat to them. The cabin crew told me I could leave my 4 yest old and 3 year old alone and move to a new seat."
Pros: "Travel is good and comfortable"
Cons: "Travel from Frankfurt to London was quite late start . Delay in immigration check."
Cons: "Flight was delayed more than 1 hour 30 minutes"
Cons: "The food on Lufthansa is terrible. Many crew members are rude and unaccomodating, even in business class. I will never pick Lufthansa if I have to fly business class again."
Pros: "Flight info from Kayak was excellent and up-to-date, more so than the airlines."
Pros: "Was very courteous and helpful though out the trip"
Pros: "Easy and smooth check in and everything else! Friendly service! Love flying with Lufthansa"
Pros: "Using United with two flights a day out of Charlotte. A mistake. This is not the first time we had problems with United out of Charlotte. We missed our other flights and sate still in Washington and will lose a day of our vacation. United wouldn’t give us a voucher since it was supposedly weather related so I had to spend additional $100 for a room in DC."
Cons: "Do not use United out of Charlotte they have the worst customer service. With two flights a day you have no options. The other thing is there flight to Washington is so late you can’t switch airlines."
Cons: "First flight was canceled and we had a pleasure (after 12 hours flight from SJC to FRA) to spend another 11 hours in the airport."
Pros: "flight was on time"
Cons: "The plane appears to have left with NO luggage on board. 3 days later, I am still without luggage. The promise to deliver the missing luggage within 24 hours was not honoured."
Pros: "Having a very difficult time thinking of something I like about the whole service. Maybe the checking in process was a little bit smoother at San Diego compared to other airports."
Cons: "As many of you know, Frankfurt/San Diego is a new service offered by Lufthansa. It touts direct flights to and from Europe. It’s main advertising draw was connection to the east. Many of their connecting flights at Frankfurt are scheduled within an hour of arrival. This possess a high risk of missing your connecting flight. I experienced this personally as a major number of my fellow travelers missed their connecting flights. Though Frankfurt has good directions, transfers take a long time due to multiple security checks and due to the size of the Airport. LAYOVER OF AT LEAST TWO HOURS WOULD BE BEST. Anything less, you risk missing your flight. I was personally selected TWICE for ‘random check’ for the same flight! Not sure how that can happen! The flight itself is long and arduous. the economy seats are small, cramped and don’t recline much at all. The entertainment selection was very limited. The TV touch screen barely worked. The food was tasteless and service was not much better. I have a hard time sleeping on flights with such bad seats but we had air hostess who kept talking the whole flight and that did not help with resting my eyes. I highly suggest taking a different airline through LAX. I personally feel like driving to LA and taking a flight there would be the wise move."
Pros: "Excellent boarding experience. Very good food, overall a very comfortable journey."
Cons: "Could have more options for entrainment"
Pros: "The business class area was spacious"
Cons: "Crew is too curt... they could use a little more smile"
Cons: "Less movies (Hindi) and economy seats aren't as comfortable as emirites."
Pros: "Travel time was good and easy travel"
Cons: "Entertainment tv tapes"
Pros: "Premium Economy is awesome! Bigger seats with more leg room than I need (I'm just over 6 feet tall), leg rest (oh yeah) and a travel kit with toothbrush, toothpaste, socks and travel sleep mask. The crew was very good-hospitable and accommodating."
Cons: "Economy is terrible-small seats-went one way on economy and never doing that again!! FYI- Emirates economy is awesome and so this is my first time not flying economy.."
Pros: "Our flight from BLR to FRA got cancelled because of bad weather. The agent at the check in desk immediately put us on an alternate AIr France flight via CDG to LAX, which left an hour before our FRA flight. The service on the flight was excellent. But we are most thankful for the quick re-booking on a different alternative, ensuring no hiccup. We will only be flying Lufthansa from now on, and recommending Lufthansa to all friends and colleagues."
Pros: "Food, crew and comfort was alright"
Cons: "Boarding was a mess. There was not announcement. Everyone rushed to board and was very chaotic"
Pros: "Searing, comfort"
Cons: "Priority bags do not come first."
Cons: "The seat was getting pushed back"
Pros: "Food and overall service"
Pros: "on time."
Cons: "was too congested"
Cons: "Food Crew appearances"
Cons: "Not enough indian movies. Too many other foreign movies. English movies were too old. Frankfurt airport is the worst airport. Terminal to terminal is too far."
Pros: "Cabin comfort. Friendly staffs."
Cons: "Food quality. Wifi wasn't working."
Pros: "The 30 min delay was madeup and the flight landed on time. Service was Good!"
Cons: "it started 30 min late and my time to catch the connecting flight was reduced to 1 hour"
Pros: "Asked for wheelchair. People at the front desk very professional. Helped with elevator for elderly. Meal was good and our previously requested Asian Vegetarian meals were served."
Cons: "Lines for boarding not clear. Some were asked to go in the front and there was some confusion. Worst part - 3 family members were seated at different places and it was very difficult to make sure senior citizen travelling with me was alright, got food on time, took her medicines, etc. At the desk when I asked to be seated together, we were told to ask in the flight and in the flight they were unable to help."
Cons: "Staff Curtsy and overall gestures!!"
Pros: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Cons: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Cons: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Cons: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Pros: "Incredible staff. Super polite"
Pros: "Flight was on time."
Cons: "In flight complimentary food and drink service could have been better."
Pros: "The whole crew is so kind"
Cons: "Delta made my whole first flying experience the best."
Pros: "Excellent service"
Cons: "No entertainment facilities"
Pros: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Cons: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Pros: "The airplane"
Pros: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Pros: "Extremely hot the plane"
Cons: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Cons: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Cons: "Not much legroom."
Pros: "Food was good, crew was very professional and courteous. Flight was smooth."
Cons: "Coach was cramped and the video system didn’t work very well"
Pros: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Cons: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Pros: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Cons: "Tiny uncomfortable seats."
Pros: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Cons: "We were 2h late"
Pros: "Food, service, comfort"
Pros: ". Budget airline with no legroom or extras"
Cons: "See above. Nothing specific to like."
Cons: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Pros: "The noise-canceling headset is good."
Cons: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Cons: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Pros: "Comfort, food and service are better than average."
Cons: "When stewardess opened overhead locker, something fell on my head."
Pros: "The service"
Cons: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Pros: "Nothing special"
Cons: "They start serving late the apperitif before taking off and take it back right after."
Pros: "What’s not to like!"
Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
Pros: "Nice crew, free snacks"
Cons: "For taller people flying economy sucks . The seats are always to small"
Cons: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
Cons: "There were not noodle soup ready this time."
Pros: "All of the crew were friendly and the flight was on time."
Cons: "No problems"
Pros: "Great crew"
Cons: "Food could be a bit better. White bread is unhealthy."
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "Nice Flight Attendants Good Food"
Cons: "Flight was delayed by 1.5 hours"
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Pros: "food was good, leg room was decent for economy"
Cons: "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."
Cons: "Meal choice missing kosher non-gluten combination."
Pros: "Disorganised and slow"
Cons: "Couldn't organise a booze up in brewery. Baggage offload took forever"
Pros: "It was a short flight."
Cons: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Cons: "Wheel chairs for my ill and aged parents was not provided"
Pros: "quick flight 10 min ahead schedule"
Pros: "Excellent choice of movies. Great service. Friendly crew."
Cons: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Pros: "Friendly crew; comfort; punctuation. Fast boarding"
Cons: "Simple food - very small amounts. No entertainment."
Pros: "Crew members were very helpful and pleasant. The food was excellent and nicely served."
Cons: "The lie flat seats were narrow and not very comfortable."
Pros: "Seat spacing, food, crew Everything"
Cons: "Food choice for vegetarian meal was horrible."
Pros: "The attendants and ground crew helping me was excellent."
Cons: "They ran out of food! There were no snack and I had to go without food from AUH to IAD. No snacks either. The focus was on selling food. A truly sad experience. I thought Ethiad was among the top 5 airlines but this experience puts the worse that the top 25"
Pros: "Good service"
Cons: "The airline staff Abu Dhabi were very unhelpful. They have our seats away to other people. Then they lost our bags. Horrible experience. Would never fly them again!"
Pros: "Good aircraft"
Cons: "Check in could not be done earlier and was not enabled and helpdesk did not help. Seats kept changing till the last moment"
Pros: "Departed on time. Seat was ok."
Cons: "Check-in and boarding was too long and confusing. Too much to walk between one place to next. Overkill on security and baggage check. Food was terrible. Second full meal was chopped up to just a salad and main dish...no bread or dessert. Air hostess could be more pleasant. Flight was late 1 hr."
Pros: "Planes were good with good leg room"
Cons: "For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited."
Pros: "services are good. flight is on time."
Cons: "Movies don't work properly."
Pros: "Clean aircrafts, average leg space and nothing less in services then what you get from other airlines as well."
Cons: "I found crew members bit rude to few customers. Crew members need bit more training in handling pressure on the flight. Also i noticed biased approach of crew members towards customer in comparison to the well dressed and not so well dressed customers."
Pros: "The flight attendants spoke English very well. They were helpful and attentive."
Cons: "I don't like the wait time for the empty food trays to be picked up. But this exist on every airlines."
Pros: "Food was great!!!"
Cons: "Crew not friendly!! Flight dropped cup and napkin never excused herself- smh"
Pros: "timeliness, in-flight entertainment, food"
Cons: "The person checking me in at Delhi was rude. Didn’t let me take the cabin bag that others were allowed to take."
Cons: "Business class seat not very comfortable when in flat position. Chaotic boarding and very slow check in."
Pros: "Crew was good. Food was OK."
Cons: "While going Airport staff was not at all good at Chicago airport. I had a carry on bag, which I had been using in all other airlines as carry on for last couple of years and never was told that the size is not right. I was asked to either check in carry on as extra baggage and pay $300 or put my carry on stuff in my other checked in baggage and pay extra for over limit $120. And I have to trash my carry on of $80 value. I was not at all happy. I noticed in the flight so many passengers have the same size carry on, which I have to trash. On my return journey from Delhi to Abu Dhabi I was talking to a woman in the security line, who was sharing the same experience and she told me that they charge her $400 for one extra suitcase. To me that was shocking as how come I was asked $300 for extra checked in bag and she was charged $400. No idea what kind of policies Etihad has for extra baggage. I would like Etihad management to pay attention to the airport staff dealings with customers."
Pros: "The flight from AMM to Abu Dhabi was excellent. Movie selection was excellent. Everything was excellent. The flight from Abu Dhabi to Muscat was so so. It might be due to the short duration."
Cons: "Movie selection, sound system, seat and window shades on the Jordan to Abu Dhabi flight."
Cons: "I am very upset with Etihiad's service. On both ways, I had trouble with my luggage. On the way to Delhi all my bags were open and stuff was missing and now on the way back to U.S. all of my luggage was missing. I would not choose to fly Etihad again."
Cons: "Food no drinks only soft drinks were served"
Pros: "Loved the amount of leg room in economy class. Also impressed with the number of entertainment options, especially the movies. The things provided in each seat (blanket, pillow, socks, etc) were very generous and nice as well."
Pros: "All above"
Cons: "Liked everything"
Pros: "All good"
Cons: "Plane late"
Pros: "Staff was great. Food was good, not great, but better than every other airline."
Cons: "The guest services agent at Delhi when I checked in was very strict about having a through ticket at my destination which almost caused me to miss my flight. I had previously checked with the consolate at my destination and there was no such requirement. Upon arrival, there was no concern whatsoever about having a through ticket. I know she was just doing her job, but this caused a lot of unnecessary stress."
Cons: "Boarding process,"
Pros: "I have been upgraded to business class which was something cool, doesn't happen a lot. The check in was really fast , and the man giving the boarding passes was really, nice"
Cons: "The crew in the business class, were NOT up to the standards. Whenever I ask about something, they say ... I will come back, Yes they come, but after a while. When serving the food, they gave me the main course, without bringing the salad or appetizer, they didn't ask to bring or not, and I thought that it goes without mentioning to bring them. After finishing the main course, she asked if I finished, so I said yes, she took the whole tray, without asking or bringing the desert, which is again strange. before landing , I wanted to take a medicine, so asked for water, but they said to me we started to descent, and they didn't bring me water except after saying I needed this for taking medicine"
Pros: "Etihad knows how to make you feel special, lot of smiles and nice crew who are the real hosts, never get tired and always are ready to help."
Pros: "In flight crew was helpful and considerate about carrying a infant with me"
Cons: "Boarding at New Delhi was pathetic, crew asked me to go to online check in counter and it was slower than the other counters."
Pros: "Service is excellent, seats are comfortable, food is tasty and the entertainment system is top class. To add to all of this the Crew is really friendly and helpful."
Pros: "Services n hospitality"
Cons: "Washroom maintenance can be better."
Cons: "Not enough vegetarian food"
Pros: "Blanket was provided."
Cons: "The crew attendant who checked me at Delhi airport informed that the flight to Abu Dbabi to Istanbul was a full flight and therefore the only option was to have a seat in the middle. However, near the end of my flight I went to the bathroom and noticed there were MANY open seats with more than a handful of people that had a whole row to themselves. I wonder where she got her information because what she shared with me was totally false and I am totally appaled. Also, very, very long lines to check in taking more than one hour to get boarding tickets. It is freezing on both planes."
Pros: "The crew was very friendly, greeted us with a smile, and were there to help when needed. They were helpful when the flight got delayed because of fog."
Cons: "The food was bad. Requested for Asian Vegetarian Meal on Etihad website but was served the vegetarian option. I also heard a passenger complaining that she requested for a vegetarian food but was given a meal with chicken."
Pros: "Etihad offers good and courteous service, which most American carriers have f"
Cons: "If you look my itinerary, I left Flint to Delhi with my wife-Rita Bhatnagar. She did return on October 25th but I was suppose to return by Nov. 24th. Unfortunately, my wife injured her back while liftin gher luggage at Flint air port on October 25th and few days latter she end up in ER Hospital. I had no choice but to return back home, so I called Etihad customer service for reschedule my trip back to Flint. They asked me so much money that I had no choice but find another flight (cheaper) from United Airlines. So, answer to your question is that I didn't travel from Delhi to Flint on Etihad Airlines."
Cons: "They served me wrong food, I ordered veg but when I opened it was non veg lol"
Pros: "Was upgraded to Business class"
Pros: "I am vegan and I got 3 out of 4 vegan meals. The food was good."
Cons: "The seats did not recline well. The crew was somewhat less communicative/engaging and one crew member was very military like."
Cons: "Flight attendants (crew) need to be a bit more passenger friendly. Most of them just don't care about good service. I am a frequent flier having flied for 30 years nationally and internationally via numerous airlines. I am an "easy" passenger who is not demanding in any manner. So this opinion comes from a person like me."
Pros: "leg rooms are good from Chennai to Abu Dhabi and in flight service was good"
Pros: "Flight attendants very nice and presentable. Food good with real silver ware."
Cons: "I was charged $600 to postpone flight after I found out I needed a VISA to fly to India. Initially I was told the cost would be $100 ad then it ended being $600 for both me and my husband which I found outrageous. There should be something that flags you as soon as you book the flight that a VISA is required in order to fly to India."
Pros: "Friendly crew."
Cons: "Seats and aisles are cramped. I couldn't move my small carry on between the seats."
Pros: "Food entertainment comfort. Good"
Cons: "Baggage strictness for 100 grams in a luggage."
Pros: "great service, polite considerate staff, the vegetarian food was delicious"
Cons: "I got severe food poisoning on some portion of my trip, I was still not right a week later"