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This is by far my worse experience with airline. The Lufthansa crew at the airport was rude, inefficient and not customer oriented. I am not counting the 1 hour delay, as safety comes first and it is understandable to prioritize it, but I had to take three flights to my final destination and I am flying frequently cross Atlantic trips since 2011, so I can confidently say that this flight operated by Lufthansa (flight from Athens to Munich LH1753 , was my worse experience.

boarding and flight very smooth. Crew very friendly and efficiant. Everything worked well

Flight attendant was very rude helping me out. Food was discussing did not eat any of it.

Crew was professional and great, flight was clean. However food was pathetic. I ordered a Hindu meal assuming no meat but they served chicken. Need to be very specific- Hindu meal should be categorize as Vegetarian - no meat or egg. Or it should be specific that we are serving meat.

The crew and especially Patrick were amazing. Very helpful, kind and accommodating. I’d be happy to fly with this crew for all my Europe trips!

Late flight Delays Poor service Poor staff Worst airline ever

From HYD to FRA - plane (787-9) seating in economy was so terribly cramped. There were tons of empty seats but we were ordered (by Lufthansa's crew) that we cannot change seats even after we reached cruising altitude, ostensibly because of "safety reasons". So what could've been a nicer experience was totally soured. Food was good. Flight was punctual. From FRA to LHR - for some strange reason ("totally full flight") they asked us to check in our cabin bag! We told them that there were medicines and delicate items inside al we'd like to keep it with us in the cabin. Then they VERY rudely *ordered* is to unload our delicate items and meds and the. Check in the bag. We complied. On the way into the plane we saw many others (whites, of course!) rolling in similar bags happily into the plane. This, this leg of the trip was completely ruined for us by Lufthansa's crew. Bottom line: I am never traveling Lufthansa again!

I was asked at the gate to put my carry-on luggage into the metal size-checking unit and it scratched my luggage. I suggest lining it with a cloth to prevent damage to passengers’ luggage.

it was great the cabin crew were polite and detail oriented.

My girlfriend had a health emergency and couldn’t board the flight. I asked for a refund, but you only offered half of the purchase price as a refund. Very disappointing.