It was fine. Nothing special but nothing went wrong so all good.
Overall the airline tried to give excellent service. The wheelchair service was bad at SFO. My baggage was also delayed but I thank them for taking the trouble to find it and deliver it to my home.
Excellent crew service. Professional, courteous. Service with a smile. Good food Very decent flight experience
Service was very good, food and entertainment systems were good
Food was served to different people at different times and it wasn't clear why. The crew apologized for the wait. But it felt odd and inconsistent. They could use charging ports on each of the seats. Mine didn't have any. Also, they could've offered more snacks. It was a 12+ hour flight and no snacks were ever offered. Everything else was OK.
I find it was a bit hot before take off. If there is a way to improve the airflow it would be great
No frills airline with minimal leg room and no entertainment
The flight arrived on time. 2×2 seating meant no one needed to sit in the middle. This was a connectibf flight from Singapore and required going to 3 counters in different levels to check a golf bag
Best service airline. The cabin crew is attentive and friendly. Inflight entertainment system is good
Service was top notch and the attention to passengers is great. Takeoff and landing was on schedule. Food selection is good
Flight was kept super cold. I was shivering and had to layer up.
The only notable problem was bathroom facilities. Only one toilet for far too many people, and dirty nearly all the time. Both otherwise, Cathay Pacific is great. Wonderful staff everywhere.
The worst experience ever! Lots of flight delays and rerouting that ended up doubling the total time. . I had to recheck my luggage because I was rerouted to Tokyo and ended up on ANA flight. I missed connecting flight twice because of the delay at Cathy Pacific. Additional stop added, rerouted to a different country for connecting flight and ended up in long waits and delays.
Great. We received a meal even though it was a short flight.
I didn’t use entertainment But everything else was of excellent quality
Multiple late or canceled flights. Lounge was 100 degrees. Food was terrible. The plane was incredibly old, and best of all, a screaming child for 3 hours. All for the low low price of $2,600 one way Hanoi to Shanghai. No idea how Cathay is ranked so high. Cathay is not much better than American Airlines or Spirit. In the future I will go out of my way to not fly Cathay.
The vegan oriental option was disappointing. The regular vegan option was okay but we've had better.
Indian Vegetarian food was bland and I had to repeatedly ask for Salt. Movie selection is out dated.
The flight experience was good for a long flight over the pole, but it got my wife to the Far East in time.
I didn't see any flight attendants offer coffee or green tea. There was regular drink service but after a short meal was served didn't notice that happening.
Helpful staff when I felt unwell. Qantas need to have an audio/music channel so you can listen to various music/.artists
Our boarding and flight was very good. However when we landed and pulled in to the gate it took 55 minutes for the jet bridge to be positioned next to the aircraft. That caused us to miss our ground transportation and it caused us unnecessary last minute transit planning and expense. Our flight was AA1733 on March 17, 2026
When I originally booked this flight, I was expecting to travel on Qantas. When the itinerary changed and the long-haul segment was operated by American Airlines, we were disappointed but remained open-minded. Unfortunately, the overall service experience fell far short of expectations. This was a long-haul international flight. Getting up periodically to use the restroom or stretch is inevitable, especially on flights of this duration. However, each time we stood up, we felt as though we were inconveniencing the crew. The tone and body language often suggested that we were in the way or disrupting something simply by moving about the cabin. As a result, I avoided getting up as often as I needed to and was physically very sore upon arrival. Meal service was similarly impersonal. The options were presented in single words “beef or veggie,” “pasta or beef” without any description of what was actually being served. There was little engagement or courtesy beyond that. Even simple expressions of gratitude were often not acknowledged. I am accustomed to no-frills travel and do not expect luxury. What was disappointing was not the absence of extras, but the absence of basic warmth and professionalism. On a long-haul international flight, small moments of courtesy and humanity make a significant difference. In this case, the experience felt transactional and dismissive rather than welcoming. I hope this feedback is taken constructively, as there is a meaningful difference between efficient service and indifferent service.
Qantas is always subpar beyond comfy chairs for a domestic flight
Flight arrived late with no one to help over 30 people rebook. I slept at the airport.
I'd like to see AA's flight safety record clearly and prominently posted online.
It was a good flight and no complaints. It just wasn't anything that was better than any other flight.
Flight was canceled. I was not alerted. It was only kayak that alerted me
Couldn't access entertainment on app as said in an email
Not great. The inflight entertainment was all on an app, and I did not want to watch a film on my phone. Also, the range of options of films was limited.
The crews were very professional and courteous. Pleasant flight and thank you!
They wouldn't let me on the plane. The 3rd party apparently didn't pay for the tickets properly?
Overall experience is good but if the food menu can change to authentic Malaysia food will be good. I.e. Nasi Lemak, Char Kueh Tiew and etc
Surprised that the safety briefing was only conducted in Malay language and no English despite there are foreigners on board. MH should take safety more seriously.
Flights were delayed, Food was good but only 1 meal instead of 2.
Food was good but only 1 meal and 1 pie, instead of 2 meals. Both legs were late.
We are row 11, when the crew came to us, only one meal choice was available.
OK seats comfortable, easy boarding/embarking, excellent connection to domestic Malaysia flight with baggage checked through without customs. Catering especially drinks borderline ok luckily less important aspect
Comfortable seats in economy, managed a few hours sleep in an o night flight but the food was terrible. Surprising as Malaysia airlines has been good in the past. Service was mediocre this time too.
Vast improvement needed in customer service. I couldn’t get the drink of my choice during both meals (i.e. sparking water and Diet Coke). I had used plastic cups falling onto me from the tray. No eye contact when they thank you on the way out signalling an insincere thank you.
