Got one bag immediately at the carousal, 2nd bag came after half an hour. Everybody just waiting and fuming.
Good check in attentive crew and quick delivery of baggage
Smooth boarding take off before time and arrived 23 minutes before TIME.
The boarding flight is painful experience, starting from entering the airport (poor training to staff to verify the identity and ticket details), standing at the counter to check in the baggage (extremely slow). Once boarded, it’s a pleasant experience. The crew is polite and patient.
Last minute gate change … from jetway to bus, delayed boarding … too much waiting on the bus to board.
Food purchase options confusing. Out of 4 Indigo flights this week, two offered a choice of food, the third offered only 1 choice, and one offered no food. Very confused what I buy when I buy an Indigo ticket.
Flight got delayed and was declared before half an hour. It’s not fair with those who are loyal with Indigo.
Excellent service provided!
Pros: "Basically nothing"
Cons: "They should do announcements properly, and the crew attitude is awful."
Pros: "Crew was amazing, & purchased food was extraordinary quality."
Cons: "We traveled with a wheelchair person, but they boarded her separately from the rest. That meant she was without anyone she knew for some time. It'd been better to allow @ least 1 person of her people w/ her while she boarded."
Pros: "Punctuality and cleanliness."
Cons: "Boarding process at Hyderabad and disembarkation at Visakhapatnam. At both places bus ride was painful."
Pros: "Punctuality, cleanliness and the professionalism."
Cons: "No comments."
Pros: "Flight attendants were the best and very friendly"
Cons: "Not much, on time flights and friendly flight attendants"
Pros: "Punctuality, and professional service."
Cons: "All good."
Cons: "cost of the seats can be reduced or it can be free"
Pros: "Professional and on time. 2 best things about Indigo"
Pros: "Very new aircraft . On time"
Pros: "Punctuality, and cleanliness."
Cons: "No comments."
Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Cons: "Flight was delayed by 15 mins and there was a gate change which was a complete surprise."
Cons: "Flight 6E 188 to Chennai supposed to leave at 6.20 AM got cancelled by airliner. Lot of discomforts faced. Indigo should pay me penalties to me by three times the charge."
Pros: "Ground reservation and check in crew were amazing."
Cons: "Waited close to an hour for collecting baggage at the terminal"
Pros: "On time"
Cons: "People requesting to switch seats"
Pros: "Reached before time!"
Cons: "Luggage lost. No apologies, no compensation"
Cons: "Lost my luggage due to mistake at check in desk"
Cons: "Check in was terrible. They had so much trouble with international credit card!!! Almost made me miss my flight."
Pros: "Friendly attitude"
Cons: "Charging for food or beverages"
Pros: "The crew and the boarding was sufficient."
Cons: "Seats were not comfortable, the snacks were marginal."
Cons: "When you people send a copy of the E Ticket you place a picture of a fake credit card at the bottom of the page. There were three of us travelling independantly through India and each time we presented the appropiate copy of the E -Ticket they wanted to see the credit card pictured on the ticket. Of course this was impossible because you guys made it up for some unknown reason. If you ever want us to use your service in future you're going to have to stop doing this practice."
Pros: "Staff and crew amazing, very helpful."
Cons: "Seats okay but rather small and not the most comfortable"
Pros: "Everything except boarding"
Cons: "I am a senior citizen & was issued boarding pass for Gate no 26 in Kolkata. I received a SMS that Gate changed to Gate no 18 & then Gate No 19. I was not only harassed but under stress if the gate is going to change again & I should not miss it."
Pros: "On time and before time"
Cons: "Paid twice us much for luggage as the plane ticket. Also asked if we wanted a drink and then charged us. Didn't tell us it cost until had and opened the drink. I understand it's a cheap airline and that happens, but would have appreciated telling us ahead of time. Also couldnt get boarding passes online. Will avoid this airline in the future."
Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."
Cons: "The flight was delayed repeatedly, so I never got on board. I drove to Delhi instead to catch my flight from there. Indigo made no arrangements to help anyone get anywhere that I could see."
Pros: "Everything except that the veg sandwich finished out of stock & myself being a diabetic started having hypo (Low blood sugar). Luckily I had my glucose tablets."
Cons: "Food out of stock"
Pros: "Flight was on time."
Pros: "Everything is good, just the food is not that great..."
Cons: "Healthy food would be nice.."
Cons: "Boarding at hyd is was worst. The associates were very rash n rude."
Pros: "Food served!"
Cons: "No leaky fluid from bin top."
Pros: "The crew was very nice, but I did not require a lot of attention."
Cons: "Power plugs weren’t working."
Cons: "Improve in all aspects"
Pros: "It's very good above all"
Cons: "Entertainment not their"
Pros: "Absolutely Nothing"
Cons: "Rookie Flight Attendants in Business class.. no concept of service.. worst food ever..entertainment system had remote issues.. very minimal movies... seat did not work and I had to change"
Pros: "Travel time and overall great flying experience"
Cons: "nothing to mention"
Cons: "Food is little boring"
Pros: "Overall experience is good."
Cons: "Flight was delayed by 2 hours."
Pros: "Seating is okay"
Cons: "Flight is Delayed almost 2 hours"
Pros: "The ear piece for the sound was not good enough to hear the movie and on the return flight I could not switch the entertainment to english"
Cons: "Good food and pillows and nice blankets"
Cons: "I booked round trip, on the first leg from Chicago to Delhi, airplane was dirty, seats didnt recline, meals were not provided , bathroom was shut out saying it's defective in Chicago itself, overhead lights wouldn't work. I felt quite humiliated for the price I paid."
Pros: "Nothing on specific"
Cons: "Tv did not work properly"
Pros: "Air India - AI840 - HYD to DEL Check-in and baggage check-in was very smooth. The person at the counter was very helpful and patient. It was nice dealing with him. He helped us get seats in the same row as 3 from my family were travelling together. Overall flight was neat and comfortable. Food was excellent."
Pros: "Satisfactory in every respect."
Cons: "Nothing that I can think of."
Cons: "I was there at airport 35 minutes before boarding time and the crew mentioned that the flight was closed. I had to run and buy an expensive ticket to Mumbai on a separate flight to reach Mumbai in order to catch my flight to USA. . Also, as a result of it, I had to pay extra money for Luggage to Mumbai.They were very uncooperative"
Cons: "Rude crew, screens don’t work, remote was stuck, food containers are not clean, no entertainment, taste of food was average, nothing was good overall and wouldn’t prefer to fly with air India again."
Pros: "We flew from kochi to chennai today,similar to our experience during our flight to Kathmandu we found ground crew were very patient,pleasant and courteous and air crew also very Helpful."
Pros: "All good, nice breakfast, quiet & convenient. Current timing."
Pros: "food crew"
Cons: "not working earphones broken food tray"
Pros: "Crew were good"
Cons: "Not comfort inside the flights"
Pros: "Email messages ahead of time about flight delays. I got email messages telling about flight delays, but the estimation of the delay was not accurate. Hence had to wait for long hours at the airport."
Cons: "The ground staff at Hyderabad and Mumbai were pretty much absent, until about one hour before the flight left. It would have been great if AirIndia staff was available on the ground at the gate/terminal to advice people who did not have access to email/text messages. There was not even a single announcement about the flight being late and an ETD. A few announcements would have calmed a lot of passengers."
Pros: "1. The crew was hospitable 2. Leg room was very good"
Cons: "1. The dirty toilets. They don't stock them with tissues 2. Some seats entertainment systems dont work at all and for others the audio doesn't work 3. The selection options in movies 4. Much older flight"
Pros: "Spacious seating."
Pros: "Crew was courteous."
Cons: "Food was good"
Cons: "The seats were too old"
Pros: "On time. Great service."
Cons: "Not worth even a single star"
Cons: "There was no USB charger port insider aircraft. I am amazed for backwards this flight is, especially, India is in the forefront of Mobile technology."
Cons: "Older equipment and entertainment was really bad"
Cons: "Bag was wrongy tagged, received it after 4 days with $500 dollars worth of stuff missing. Seats are all broken, do not recline. TV systems do not work and are all stuck! Horrible never travel air india again"
Cons: "Flight got so delayed..."
Pros: "Courteous staff; Decent Flight experience"
Cons: "Food was very mediocre. Landing was not smooth."
Pros: "Fed a ton"
Cons: "Old plane"
Pros: "Food is always the best but everything else is a big question mark."
Pros: "The staff try to be helpful."
Cons: "Horrible state of planes. My entertainment system didn't work and when I complained to the staff I was told that it was all fixed. This was a total lie. I had no entertainment system or even a working reading light for a 14 and a half hour flight from Delhi to Chicago. Some of the bathrooms were closed because they were "defective". Overall, Air India is going from bad to worse and, unless the guaranteed jobs are taken away, things won't improve."
Pros: "Because our flight from Thiruvananthapuram to Bangalore was late, we were worried we would not make our connecting flight. But India Airlines representatives in Bangalore met a group of five of us through the process of getting the next available flight; our baggage was brought along; we were treated very well. Thank you very much."
Pros: "Nothing is good"
Cons: "Everything. This airlines delays the flights for a reason. If a flight is delayed the passenger will somehow struggle and argue with Air India to get an accommodation. Once the passenger reaches the mediocre hotel, which has already a deal with some person from Airlines, they basically are providing business to such hotels. All this show is put up at the expense of Travellers' time, money and energy. Never gonna travel with this airlines again. About 10 of us on the same day missed the connecting flight to British Airways BA138 because of 1.45 delay from Air India flight AI 51. We suggest British Airways not to show up this shitty airline along with their flights in the iternary."
Cons: "Half of the tv screens are not working Some working but partially"
Cons: "We are wheel chair passengers. We are made to mend ourselves."
Pros: "basic airfare...basic service...basic flight. Point A to Point B"
Cons: "basic airfare...basic service...basic flight. Point A to Point B"
Pros: "I have sent my proof and letter from emergency department so you would refund or credit me for future dates"
Cons: "I hope you Are working on it as i am surpriced you are checking on my flight expereince when they cmissed it Please look into my issue asap"
Pros: "Everything just okey"
Cons: "Food,entertainment nd maintenance duely needed"
Cons: "Arrived at the hotel and AirIndia told me they had no record of my reservation despite me being able to provide a confirmation number. They hassled me for a while before finally giving me a boarding pass. I barely made my flight"
Cons: "On time would have been better"
Cons: "This flight cheated in terms of baggage allowance"
Pros: "Air India service was terrible, seat was very uncomfortable and it was broken , not reclining. 16 hrs flight with uncomfortable seat and terrible service made me sick. Food was horrible , I got stomach bug and rightnow I m sick with stomach virus. Crew provided terrible service"
Cons: "Better crew, better food and comfortable seats with TV working."
Pros: "Nice crew, they gave a lot of refreshments and cookies even if the flight was less then an hour!"
Cons: "Flight was delayed for 4h"
Cons: "Excess baggage fees are three times the airfare cost. Way too excessive!"
Cons: "Baggage fees are excessive!"
Pros: "Boarding was fast but the plane was also quite small"
Cons: "The seats were rock hard, half the crew didn’t speak English - of if they did they chose not to - and there was nothing to do, no magazines or anything. VERY glad it was a short flight for me."
Pros: "When I could not locate my checked-in bag, the AI staff handled the tracking very efficiently."
Cons: "It’s very apparent that they have no concept of process or effiency. Procedures that were likely developed 50 years ago are still in place and serve absolutely no purpose. I’ve been in aviation for over 20 years and I know the industry. Be prepared for illogic step after step continuously throughout your journey. Be prepared to never receive a correct or meaningful answer."
Pros: "Very friendly staff"
Cons: "Flight was delayed 40minutes. Fortunately it didn’t impact our connection"
Cons: "Flying is always hard and I was sick, airline is not at fault."
Pros: "Crew were nice and flight was on time"
Cons: "Waiting on the bus to board and the seats were narrow"
Pros: "The ground and flight crews were nice, polite, and helpful."
Cons: "The baggage allowance was not enough for me. I had to pay extra."
Cons: "They charged for overweight of three KG. During my previous flight from Delhi to Jaipur they were more flexible they did not. I think it's a rule applicable at Dehradun Airport only."
Pros: "The flight was excellent, very smooth"
Cons: "There was a big delay of about 3 hours, and then another delay on the plain itself because of a technical problem. The plaon itself looked very old."
Cons: "Three and a half hour delay taking off! Couldn't check in bags for hours due to delayed departure time. Had to pay extra for overweight. Allowed only 15 kilos."
Pros: "ON TIME! GOOD SEATS! BAGSS DELIVERED QUICKLY"
Cons: "NO SHUTTLE BUS AT DEHRADUN FROM TARMAC TO TERMINAL HAD TO PAY $58 FOR BEING 6 KILOS OVERWEIGHT!"
Cons: "Delayed in increments of 30 mins without announcement of the reason for the delay"
Cons: "The check-in process was a mess. I was asked to pay for overweight luggage, which required me to walk to another counter, where it took them at least 15 minutes for no apparent reason to charge me and give me a receipt. The entire process was very unprofessional."
Cons: "Inspection staff should be knowledgeable with profiency in english"
Cons: "The flight was delayed a bit which was inconvenient and due to the (Pune) airport being a silent airport, no announcements were made about and not having a cell phone didn't help my situation...so overall a less than satisfactory experience."
Pros: "They delay 2:30 hrs without notice when we go to gate we ask them what time you start boarding after 45 minuets they say it’s delayed 230 hrs crazy even they didn’t offer anything to eat or drink"
Cons: "After several hours delay we were put on the plane and had to wait several hours more. People got very tense and irritable and the captain dealt with the situation very poorly. The flight attendants did their best. Finally left five hours late."
Pros: "Had a delay on my previous flight and they let me in boarding 15 minutes before flight accurately took off :)"
Pros: "Flight on schedule"
Cons: "Food Roti india food will be good"
Pros: "The comfort in the airplane"
Cons: "The flight didn't arrive at the time. The flight was late in 1.5 hours"
Cons: "The seats were broken , toilets were dirty. No wheel chairs for 45 minutes . The crew was looking frustrated all the time"
Pros: "The TV didn't work, the light wouldn't turn on, and the call button was broken. I read my book by the light on my phone. When I wanted water I had to walk around the plane to find an attendant. This was a14.5 hour flight."
Pros: "Decent Whiskey selection and not stingy in serving alcohol. Food - going East from Newark - All Indian dishes watered down in taste ; may be to suit western palates. Air India, we fly for Authentic stuff, not westernized bland food."
Cons: "Extended non stop flight -no PA announcement that there are snacks available - go help yourself from the galley. A real "DIY airline" in terms of food service. Rude cabin crew. Entertainment system not working. Newark ground staff, Cabin Crew and Mumbai Ground staff gave confusing instructions on how to change to Domestic flight for IGIA. Air India needs to get its act together."
Cons: "It was delayed 3 and half hours. No apology from airlines"
Pros: "I always like flying Air India opposed to other Airlines due to thier hospitality and baggage limit."
Cons: "Mobility of seating area but that's economy class always. Still happy with my flights with Air India."
Cons: "Boarding was chaotic, food could have been better. Coffee was lousy."
Cons: "Unorganized, no service"
Pros: "Crew were nice. Flight left on time and arrived on time. Baggage was back quickly"
Cons: "Seats were quite small and placed very closely together. Not much knee room"
Pros: "1st row paid Seats are comfortable Flights are good"
Cons: "Crew Boarding Baggage was delayed by an hour"
Pros: "Options for meals if fyn"
Cons: "Some food options are only for pre booking Also the inflight magazine is not way too elaboratibe and lacks a lot of topics."
Cons: "One hour delay in boarding"
Cons: "Double queing and no information."
Pros: "Cheap, on time"
Cons: "tight seating, not very clean, luggage took some time"
Pros: "It was half empty so I can Ley over 3 seat The food was good ,"
Cons: "Poor maintenance tv seat toilet broken , Very dirty over all the craw don't clean ."
Cons: "They broke my luggage. Tight seating"
Pros: "The room itself was good ."
Cons: "Bed Costmer service they surprise me with over charge service pick up from the airport they have to let Costmer there is charge ,very dirty enternce , and always, I expected much more from 4 star hotel rated by you where actually it's 3.5 star I would not give it 2 . elevator didn't work properly. I give it"
Pros: "Air Asia is always a good deal, and Kayak is always a win."
Cons: "The departure lounge in Goa is a mess. Too many flights and too little space. Only two food choices, leading to crazy long lines. That is not the fault of Air Asia or Kayak, but be warned. Goa airport is rough."
Pros: "Inexpensive flight"
Cons: "The flight was delayed, the complementary cup of water they offered me tasted like it came out of a tap and did not in fact seem to be bottled water. Could be a coincidence but my wife and I both had gastrointestinal issues that same evening."
Pros: "On time cheap clean polite crew no chaos"
Cons: "Very tight seating."
Pros: "Great ticket price, but I got gouged on overweight baggage. My fault for not being aware of the weight limits and overweight fees, but fliers beware. Air Asia is good value for short distance flights with little baggage. There is very little leg room. All refreshments are at a cost, so I didn't try any, but again, on a short flight this is not an issue."
Cons: "i had a lot of bites after the flight. On my hands and on my back."
Pros: "This airline has got it together. Clean, newer fleet. Great service. They hustle."
Cons: "No complaints this trip."
Cons: "Flight was delayed. I was asked for extra money at the airport counter for a window seat."
Pros: "Overall, everything was fine. The 2 hr delay wasn't the airlines fault."
Cons: "The food was for purchase and it didn't seem that there was much of a choice. Also they ran out of the buttermilk - they should know that it is popular."
Pros: "flight back was delayed 3 hours but they found us a seat on an earlier flight, thank goodness we were WAY early and that flight was delayed as well!"
Pros: "price was good."
Cons: "Flight was delayed. Charged for extra baggage"
Cons: "felt like a cheap airline."
Cons: "Crew ran out of all food. Had nothing to offer when they made it to us. Flight was 30 minutes late."
Pros: "Good overall experience, Flight took off on time, landed on time. Baggage came out quickly really smooth trip. It will be good to have a N.A section in the survey - for example there was no Food or entertainment in this flight"
Cons: "Seats are too close together, I am not super tall (5.10) but my knee hit the front seat."
Cons: "I was shocked by the tiny seats and utter lack of space. Also, there was so little room between my seat and the one on front of me that I couldn't even open my laptop to work on it. I will never fly Virgin Atlantic again."
Pros: "Everything went as expected."
Pros: "Never received a change of flight schedule Flight was changed to 3hrs earlier Missed by 15 minutes.t"
Cons: "I hope we get a refund of our newly booked flight Cost $250 cnd. Noordamadrian@gmail.com Adrian noordam t"