Everything was great except one piece: water+cereal bar - would be nice if there was at least a tea option there.
Maybe a cultural thing but our "business class" seats were basic economy seats with the center seat blocked. I had to put 1 leg in the aisle and 1 under the middle seat footwell. I did not want the lunch and instead asked for some snack items. 10 minutes before landing and after asking again I was presented with 2 of the 3 items and a card reader. Apparently biz class does not entitle you to snacks instead of a meal. I declined. Boarding was a mess. Much standing in line because the various stages of the process were not coordinated. Checkin was chaotic and took a long time. Overall a fail, but we did get to Edinburgh. After doing a go around because we were too fast on final approach. Not impressed. Well, not favorably...
Very bad experience they cancelled my ticket and no body bothered to even inform me, i was on the airport and it’s come to my knowledge that it was cancelled a week back,
Plane and seats ok. Dinners going and coming back were not fantastic. Breakfast from Seattle to London fine with bagel, cheese and fried egg. Second meal on London to Seattle not my favorite of kind of pizza sauce in a pastry. Came with water about three different times on each of my long flights. Staff on all very friendly and helpful.
Great room between the seats, food was excellent, very comfortable overall and could have stayed on the plane even longer
The seats in row 31 are terrible and small and uncomfortable. Don't ever sit there. The window seat is so close to the curve of the plane is so annoying. I paid extra for this seat and I hated all 10 hours in it.
A basic tea/ coffee and a snack could be provided especially for long distance flyers.
Boarding was efficient. Flight left on time. Wasn’t full so we could spread out a bit. Food was ok.
Delayed flight due to lack of crew caused me to miss my connection
My seat was broken and unable to fully recline. My USB power point was not working and nor was the one next to me. It made a 12 hour flight feel a lot longer.