Denied boarding inspite of reaching 1.5 hours before departure
It was a typical indigo flight.
Good check in attentive crew and quick delivery of baggage
we have three Returned Air Tickets, Printing charges of Rs. 600.00 was charged on 26.11.2021, through my credit card, for printing of my Air Tickets, at Rajkot. Whereas no charges were Levied from Chandigarh Indigo Flight and Delhi Air India flight On 22.11.2021. Please arrange to refund in my credit card account. An early action is highly appreciable and inform me accordingly Regards N K Bansal 9417555246 NARESHBANSAL115@gmail.com
Pros: "I really like the way updates were sent to me on my phone about the whole journey including gaye changes, reminders etc."
Cons: "Pretty satisfied"
Pros: "Seat felt very uncomfortable and as though it was about to break! Very cramped."
Cons: "All good"
Cons: "Extremely bumpy take off and landing. The pilot could do better."
Pros: "We arrived at the departure gate at 8 am, to be told it was closed for a flight at 8:25 am. We had to purchase a replacement flight 12 hours later. Same airline indigo. Flight 6E6314. Two tickets"
Pros: "we lost our bags"
Cons: "we lost our bags"
Pros: "The staff at the airport check in counter cause too many delays by asking unnecessary questions regarding visa for concerned country, where as they only need to check for onward ticket. Also, passenger at the back of my seat was causing discomfort by stretching his legs too close to my seat"
Cons: "The staff at the aiport check in counter are not very well trained regarding visa requirements for other countries. The cabin crew needs to better train passengers regarding the amount of space allowed for their seat."
Pros: "Professional and on time. 2 best things about Indigo"
Pros: "We arrived"
Cons: "The flight was an hour late on departure pushing the international flight timeline a bit too narrow."
Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Cons: "Flight was delayed by 15 mins and there was a gate change which was a complete surprise."
Pros: "6E Prime was value for money. But food promised was not given as a part of it despite asking."
Pros: "I liked the total travel time the flight took."
Cons: "The boarding suddenly changed the gate just within minutes of the departure & informed none."
Cons: "Check in swiftness"
Cons: "I wish Indigo flight get in-flight internet."
Pros: "Good service"
Pros: "Very good cabin crew"
Pros: "Efficient check-in and boarding."
Cons: "Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item."
Pros: "It was good flight. Mainly impressed by professional cabin crew. Check-in process could be better as there was no one at priority check-in desk and no sign for the same."
Cons: "We asked one of our hand bags to be checked in. But was told we will be charged."
Cons: "Promises free meal was not provided in lounge- reason cited no mail communication received from indigo"
Pros: "Well managed. The crew always had a smile on them and seems to be very helpful."
Cons: "The crew was requesting to use the toilets at the rear of the plane whereas the one on the front were used by them. That’s totally unfair as there are more passengers than the crew and customer being the passengers should be given more access. The Indigo management should make sure this issue is being taken care of."
Cons: "Flight delayed and no info"
Pros: "Worst service"
Cons: "Bad. I had paid for seats in row 1 and they allocated seats in row 29 and no explanation given"
Pros: "On time"
Cons: "Courteous and efficient staff."
Pros: "Overall cleanliness and service"
Pros: "Friendly attitude"
Cons: "Charging for food or beverages"
Cons: "Boarding process can be improved. Clarity of announcements from crew needed as well"
Pros: "No delay proffesioal staff and efficient work and space"
Pros: "Other devices as usual ok."
Cons: "No availability of merchandise items."
Pros: "I flew from Kolkata to Bangkok on 14D. The service was on time."
Cons: "LImited selection on their menu, and what they have were very overpriced, even more expensive than on European low-cost carriers"
Cons: "Paid twice us much for luggage as the plane ticket. Also asked if we wanted a drink and then charged us. Didn't tell us it cost until had and opened the drink. I understand it's a cheap airline and that happens, but would have appreciated telling us ahead of time. Also couldnt get boarding passes online. Will avoid this airline in the future."
Pros: "In an Indigo flight, there is nothing to like"
Cons: "The fact that Indigo did not allow us to change the flight and made my wife to rebook the return flight"
Pros: "Cabin staff very efficient and pleasant. Very punctual flight times. What food I purchased was fresh and reasonably priced."
Cons: "Seats were a bit hard"
Cons: "Flight missed & the passenger is traveling through bus from Bom to Hyd. Very Poor Service. Very disappointed. ☹️"
Pros: "Kayak service is not good"
Pros: "Punctual and no frills flight, I would go again."
Cons: "Limited food option and choice Appreciate that’s it’s low cost airline, but is disappointingly poor on entertainment (inflight)."
Pros: "Cabin temp was too warm. It should be set at 23/24 to keep people comfortable not 28."
Pros: "Everything except that the veg sandwich finished out of stock & myself being a diabetic started having hypo (Low blood sugar). Luckily I had my glucose tablets."
Cons: "Food out of stock"
Pros: "The extremely helpful crew. Helped me onto the bus and carried our bags. I was also escorted down the ramp."
Cons: "No refreshments available for the return flight."
Pros: "As above"
Cons: "As above"
Pros: "Everything just okey"
Cons: "Food,entertainment nd maintenance duely needed"
Cons: "Arrived at the hotel and AirIndia told me they had no record of my reservation despite me being able to provide a confirmation number. They hassled me for a while before finally giving me a boarding pass. I barely made my flight"
Cons: "On time would have been better"
Cons: "This flight cheated in terms of baggage allowance"
Pros: "Air India service was terrible, seat was very uncomfortable and it was broken , not reclining. 16 hrs flight with uncomfortable seat and terrible service made me sick. Food was horrible , I got stomach bug and rightnow I m sick with stomach virus. Crew provided terrible service"
Cons: "Better crew, better food and comfortable seats with TV working."
Pros: "Nice crew, they gave a lot of refreshments and cookies even if the flight was less then an hour!"
Cons: "Flight was delayed for 4h"
Cons: "Excess baggage fees are three times the airfare cost. Way too excessive!"
Cons: "Baggage fees are excessive!"
Pros: "Boarding was fast but the plane was also quite small"
Cons: "The seats were rock hard, half the crew didn’t speak English - of if they did they chose not to - and there was nothing to do, no magazines or anything. VERY glad it was a short flight for me."
Pros: "When I could not locate my checked-in bag, the AI staff handled the tracking very efficiently."
Cons: "It’s very apparent that they have no concept of process or effiency. Procedures that were likely developed 50 years ago are still in place and serve absolutely no purpose. I’ve been in aviation for over 20 years and I know the industry. Be prepared for illogic step after step continuously throughout your journey. Be prepared to never receive a correct or meaningful answer."
Pros: "Very friendly staff"
Cons: "Flight was delayed 40minutes. Fortunately it didn’t impact our connection"
Cons: "Flying is always hard and I was sick, airline is not at fault."
Pros: "Crew were nice and flight was on time"
Cons: "Waiting on the bus to board and the seats were narrow"
Pros: "The ground and flight crews were nice, polite, and helpful."
Cons: "The baggage allowance was not enough for me. I had to pay extra."
Cons: "They charged for overweight of three KG. During my previous flight from Delhi to Jaipur they were more flexible they did not. I think it's a rule applicable at Dehradun Airport only."
Pros: "The flight was excellent, very smooth"
Cons: "There was a big delay of about 3 hours, and then another delay on the plain itself because of a technical problem. The plaon itself looked very old."
Cons: "Three and a half hour delay taking off! Couldn't check in bags for hours due to delayed departure time. Had to pay extra for overweight. Allowed only 15 kilos."
Pros: "ON TIME! GOOD SEATS! BAGSS DELIVERED QUICKLY"
Cons: "NO SHUTTLE BUS AT DEHRADUN FROM TARMAC TO TERMINAL HAD TO PAY $58 FOR BEING 6 KILOS OVERWEIGHT!"
Cons: "Delayed in increments of 30 mins without announcement of the reason for the delay"
Cons: "The check-in process was a mess. I was asked to pay for overweight luggage, which required me to walk to another counter, where it took them at least 15 minutes for no apparent reason to charge me and give me a receipt. The entire process was very unprofessional."
Cons: "Inspection staff should be knowledgeable with profiency in english"
Cons: "The flight was delayed a bit which was inconvenient and due to the (Pune) airport being a silent airport, no announcements were made about and not having a cell phone didn't help my situation...so overall a less than satisfactory experience."
Pros: "They delay 2:30 hrs without notice when we go to gate we ask them what time you start boarding after 45 minuets they say it’s delayed 230 hrs crazy even they didn’t offer anything to eat or drink"
Cons: "After several hours delay we were put on the plane and had to wait several hours more. People got very tense and irritable and the captain dealt with the situation very poorly. The flight attendants did their best. Finally left five hours late."
Pros: "Had a delay on my previous flight and they let me in boarding 15 minutes before flight accurately took off :)"
Pros: "Flight on schedule"
Cons: "Food Roti india food will be good"
Pros: "The comfort in the airplane"
Cons: "The flight didn't arrive at the time. The flight was late in 1.5 hours"
Cons: "The seats were broken , toilets were dirty. No wheel chairs for 45 minutes . The crew was looking frustrated all the time"
Pros: "The TV didn't work, the light wouldn't turn on, and the call button was broken. I read my book by the light on my phone. When I wanted water I had to walk around the plane to find an attendant. This was a14.5 hour flight."
Pros: "Decent Whiskey selection and not stingy in serving alcohol. Food - going East from Newark - All Indian dishes watered down in taste ; may be to suit western palates. Air India, we fly for Authentic stuff, not westernized bland food."
Cons: "Extended non stop flight -no PA announcement that there are snacks available - go help yourself from the galley. A real "DIY airline" in terms of food service. Rude cabin crew. Entertainment system not working. Newark ground staff, Cabin Crew and Mumbai Ground staff gave confusing instructions on how to change to Domestic flight for IGIA. Air India needs to get its act together."
Cons: "It was delayed 3 and half hours. No apology from airlines"
Pros: "I always like flying Air India opposed to other Airlines due to thier hospitality and baggage limit."
Cons: "Mobility of seating area but that's economy class always. Still happy with my flights with Air India."
Cons: "Boarding was chaotic, food could have been better. Coffee was lousy."
Cons: "Unorganized, no service"
Pros: "Crew were nice. Flight left on time and arrived on time. Baggage was back quickly"
Cons: "Seats were quite small and placed very closely together. Not much knee room"
Pros: "1st row paid Seats are comfortable Flights are good"
Cons: "Crew Boarding Baggage was delayed by an hour"
Pros: "Options for meals if fyn"
Cons: "Some food options are only for pre booking Also the inflight magazine is not way too elaboratibe and lacks a lot of topics."
Cons: "One hour delay in boarding"
Cons: "Double queing and no information."
Pros: "Cheap, on time"
Cons: "tight seating, not very clean, luggage took some time"
Pros: "It was half empty so I can Ley over 3 seat The food was good ,"
Cons: "Poor maintenance tv seat toilet broken , Very dirty over all the craw don't clean ."
Cons: "They broke my luggage. Tight seating"
Pros: "The room itself was good ."
Cons: "Bed Costmer service they surprise me with over charge service pick up from the airport they have to let Costmer there is charge ,very dirty enternce , and always, I expected much more from 4 star hotel rated by you where actually it's 3.5 star I would not give it 2 . elevator didn't work properly. I give it"
Pros: "Air Asia is always a good deal, and Kayak is always a win."
Cons: "The departure lounge in Goa is a mess. Too many flights and too little space. Only two food choices, leading to crazy long lines. That is not the fault of Air Asia or Kayak, but be warned. Goa airport is rough."
Pros: "Inexpensive flight"
Cons: "The flight was delayed, the complementary cup of water they offered me tasted like it came out of a tap and did not in fact seem to be bottled water. Could be a coincidence but my wife and I both had gastrointestinal issues that same evening."
Pros: "On time cheap clean polite crew no chaos"
Cons: "Very tight seating."
Pros: "Great ticket price, but I got gouged on overweight baggage. My fault for not being aware of the weight limits and overweight fees, but fliers beware. Air Asia is good value for short distance flights with little baggage. There is very little leg room. All refreshments are at a cost, so I didn't try any, but again, on a short flight this is not an issue."
Cons: "i had a lot of bites after the flight. On my hands and on my back."
Pros: "This airline has got it together. Clean, newer fleet. Great service. They hustle."
Cons: "No complaints this trip."
Cons: "Flight was delayed. I was asked for extra money at the airport counter for a window seat."
Pros: "Overall, everything was fine. The 2 hr delay wasn't the airlines fault."
Cons: "The food was for purchase and it didn't seem that there was much of a choice. Also they ran out of the buttermilk - they should know that it is popular."
Pros: "flight back was delayed 3 hours but they found us a seat on an earlier flight, thank goodness we were WAY early and that flight was delayed as well!"
Pros: "price was good."
Cons: "Flight was delayed. Charged for extra baggage"
Cons: "felt like a cheap airline."
Cons: "Crew ran out of all food. Had nothing to offer when they made it to us. Flight was 30 minutes late."
Pros: "Good overall experience, Flight took off on time, landed on time. Baggage came out quickly really smooth trip. It will be good to have a N.A section in the survey - for example there was no Food or entertainment in this flight"
Cons: "Seats are too close together, I am not super tall (5.10) but my knee hit the front seat."
Cons: "I was shocked by the tiny seats and utter lack of space. Also, there was so little room between my seat and the one on front of me that I couldn't even open my laptop to work on it. I will never fly Virgin Atlantic again."
Pros: "Everything went as expected."
Pros: "Never received a change of flight schedule Flight was changed to 3hrs earlier Missed by 15 minutes.t"
Cons: "I hope we get a refund of our newly booked flight Cost $250 cnd. Noordamadrian@gmail.com Adrian noordam t"