At the airport, terrible, I do not want to even remember it. It was too humiliating for a business class passenger.
Flight was ok but lack of communication cost me to literally beg to be put on another flight as connecting flight had departed
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
I wish the leg room was better for Economy especially for the outbound flights to India . The outbound flight to US and Qatar was good
The flight was operated by IndiGo and not Qatar, which is a budget airline from India. Nevertheless, the flight was uneventful.
Indigo airlines is terrible. Staff is awful and so disorganized. They are so rude and unhelpful. I will never travel on Indigo airlines again!!!!!
They didn't board by zones and it was a free for all. The 16 hour flight was the most excruciating experience of my life and the seats were TINY... with no leg space and my feet were swollen immediately. The food was so bad it was inedible.
Qatar Airways did a very good job. Flights were slightly delayed with boarding but pilots made up time by arrival. The food was OK, no better or worse than other airlines. Although it would be nice to have three meals during 16 hours flight instead of two.
The space was tight, hardly any leg room and the crew surprisingly were busy and did not take the time to attend to passengers, felt rushed. There was a delay for check in since the systems were down the airport staffs were accommodating
I was denied lounge facility at airport. Explanation was not satisfactory.
Moved seats, didn't accommodate requests to change seats even though other seats were available.
Being a QR Platinum member traveling in business class, I expected the staff to be more courteous. Unfortunately, the lady staff was rude attending business class 1K side.
It was a long flight but overall a good one. The one thing that I would comment on is that there is a real problem with disposable plastic products when it comes to the meal service. It would be great for Qatar Airways to find ways to make its meal service more circular and reduce the immense amount of waste.
Come on. A two hour, 7am flight and a small bottle of water and a tiny chocolate bar was provided. No coffee, no nothing. Poor.
Trip was smooth, good drew, average meal, almost cold coffee. Excellent landing. Did not enjoy going down the stairs, walking to the gate, walking up the stairs, going a long walk to the exchange gate, and going down the stairs again to be bussed all the way where we originally landed to take our next flight! Over all an average experience. Thank you.
Not enough veg food for passengers. I actually did not get veg food and starved the entire flight duration.
I booked extra leg room, due to seat neighbor i now consider extra shoulder and arm room as well. Seems like the seats shrink in width now The crew was very friendly and professional ( 100%). Food was good not great, breakfast was bad, a dry slice of bread would have been better. Facilities clean.
The crew on my Frankfurt to Chicago flight were outstanding!! Friendly, helpful and worth taking the time to write an excellent review on their behalf. I would fly Lufthansa again just because of their warmth, kindness and humor!
Overall, the service was excellent, the crew verry professional, and departures and arrivals were perfect.
in athens they helped me with my dogs and they solved all my issues excellent service outstanding
The staff were so very cheerful and happy! It really made my day to encounter such chipper folks throughout my journey
love the crews and my only problem was the delay at Frankfurt was very bad. I have travelled with Lufthansa for over 30 years now and this was cost me some planned business appointment
The flight delay made the connection a bit tight but that's outside the flight crew's control.
⭐ British Airways Review — A Journey of Highs, Lows, and Lessons ⭐ I recently flew Business Class round-trip from Boston to Mumbai with British Airways, and my experience was a tale of two extremes — from disappointment to exceptional service, and then back to inconsistency. Boston → London: A Surprisingly Poor Start My journey began on a disappointing note. On a 6-hour Business Class flight, I was surprised to discover that there wasn’t a single proper vegetarian meal option available. I was offered a few bakery items only after repeatedly requesting something to eat. The flight attendant shrugged, offered no solution, and eventually — quite literally — threw some bread at me after much delay. This was not only disheartening, it was extremely surprising given my wonderful Business Class experience with BA last year. I stepped off that flight genuinely hungry and had to make a mad dash to the lounge just to get a proper meal. London → Mumbai: A Complete Turnaround The next sector restored my faith in British Airways. The entire crew was warm, welcoming, attentive, and genuinely caring. A special shoutout to Phiroze, Sara and the entire team serving the Business Class cabin — their professionalism, hospitality, and thoughtful service were extraordinary. They truly embodied what makes British Airways a global leader, and I am deeply grateful for the experience they provided. This is the BA I know and love. Mumbai → London: A Strange Meal Schedule This sector was generally fine, but the meal timing was puzzling. Lunch at 10:30 AM — for a Business cabin — felt unusual, and most passengers, including myself, barely touched it. The rest of the service was smooth, but the scheduling definitely needs a rethink. London → Boston: Mixed Experience Again The flight itself was decent, but the Business Lounge at Heathrow for this leg was a letdown. Arrived during lunch hours: no hot vegetarian options available Lounge area: dirty dishes everywhere Even after politely alerting the staff, the dishes were ignored and left uncleared For a premium cabin passenger — and at one of the world’s busiest international hubs — this was disappointing. Overall Impression My journey with British Airways felt inconsistent — two great sectors sandwiched between two that fell short of the BA standard. When BA is good, it is world-class. When it misses, the gap is noticeable. I genuinely hope the airline takes this feedback as constructive insight. I continue to believe in British Airways, and I commend the outstanding crew on the London → Mumbai sector — they were the highlight of my entire trip. With a little more focus on vegetarian meal availability, lounge service, and consistency across crews, BA can ensure every Business Class passenger experiences the premium journey they promise.
For a business class ticket the service was very mediocre. We had to ask for coffee after a meal and the service was grudging like we were putting them out. The leg from BOM to LHR was especially bad and the toilets had no water. It was disgusting. Looks like self service is the new model for Business Class. No Thank you. I will look elsewhere
I had an awful experience with British Airways as they broke the handle of my checked in suitcase and when I went to complain they told me that this was not their responsibility. This has to be one horrible airline that does not take responsibility for the damage that they have created
Last minute charge for 1 checked luggage before boarding which wasn’t mentioned when we bought the tickets months ago. It was an unexpected surprise. We had no choice but to pay to board. Most airlines allow your first luggage free.
The crew’s professionalism was top notch and the food and drinks available were excellent. I only ask that we get the refurbished 777’s on the London to Bermuda route that I had for the London to Singapore leg. The updated infotainment system is much better than the older version
Crew were fantastic can’t fault them at all. Couldn’t do enough for us
Very old aircraft. Seat 15 A & B personal light not working, foot rest broken in 15 A , reclining push buttons required two people to do it. Overall experience was below standard. The same food was served both the times. No snacks in the ally, drink choices very limited. It felt like it was the year 2000. The crew unfriendly, hospitality 4/10.
They damaged my check in bag and when I filled complaint they gave some minimal amount which is not even sufficient to buy new bag. Vey unhappy with this experience.
Very bad because flight was cancelled and they never informed me i have to wait for three days in hotel to get another flight
Poor check in rude attitude by a lady staff being we both of us are senior citizen and diabetic we have asked for seats in centre particularly not Window seat but she allotted Window seat such a rude and inhuman behaviours Really we are very sorry
