The vegetarian menu was boring. A horrid sandwich, terrible croissants, dry breadrolls, spoiled fruit and brown lettuce. No Cabin crew available except during take off and landing and meal service. They were all hidden in the rear of the plane. No beverages or even water offered except during beverage service. No Wi-Fi, wired remote control in each seat defective. Touch screen not working. Aged upholstery and uncomfortable seats.
The price and AI staff attitude/demeanor were both very good.
The actual service quality was below the average US flagship airline, far below the average EU flagship airline, and very far below the average Asian flagship airline.
Food.. Couteous staff
The entertainment control panels on the screen did not work and handheld had missing buttons. Lost mu bag. Was left behind in New York Someone could have looked for me and informed me but after waiting gor 70 minutes on the caroussel looking for it I filed a report. They must have known in the 18 hours I was tracelling that the bag had been left behind.. Would have saved my family and me a lot of aggravation.
The vegetarian menu was boring. A horrid sandwich, terrible croissants, dry breadrolls, potatoes at every meal. No Cabin crew available except during take off and landing and meal service. They were all hidden in the rear of the plane. Rude when came after being called for 30 minutes. No beverages or even water offered except during beverage service. No Wi-Fi, wired remote control in each seat defective. Touch screen not working. Dirty bathrooms. Aged upholstery and uncomfortable seats.
Plane was very old.
Crew responses were very bad
It was shocking for me too wait for my luggage for 1hr. Why? I travel every day, If i spent time in collecting luggage then it is wastage of my time and my day.
Seats would be better/Cleaner
We arrived on time.
The plane was old...
We’re not the seller
At KAYAK we don’t set prices, so it’s not possible for us to guarantee what other companies are selling.
We aggregate tons of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we don't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car hires can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find on occasion that certain prices are no longer available.
More questions or if you have a bad price to report to us
Please send us an email and someone from our team will get back to you promptly.