I loved the fact it was on time and it was a smooth flight to my destination.
Absolutely terrible, from the customer service to boarding the plane. On the phone, there was some mishaps with getting in my correct date and they did not help me retrieve a refund or any assistance. I’m gonna be reporting to all my followers and family around the region of Los Angeles to New York.
Absolutely the worst airline I have ever taken. They lost my baggage and told me my bag tags had been cancelled. When my bags arrived days later I had to pick them up at 3:15 am. My return flight was delayed another 6 hours and they broke my bag. Westjet does nothing to try and make it a better customer experience and all the customers services representatives I spoke with were useless and incompetent. Never flying westjet again.
It was so bad experience they wanted just charged passengers for any reason.
Flight left on time. In flight entertainment options were good, but needed own device. Crew were polite.
I always worry about flying budget airlines but I was impressed by Westjet. The checkin agent was terrific. Seated my husband & me together w/o us asking. TSA checkin was smooth & easy. Plane was clean & comfortable. Drink & snack was unexpected. I will fly with them again.
Flight was canceled last minute and no re-booking was offered. Had to buy a same day flight from another carrier at double the price. I’ll never fly WestJet again.
The flight was delayed and I missed boarding my 7 day cruise. I had to book a separate flight home
It could have snacks to purchase as what was stated in the card with flights over 1.5 hours
Flying with WestJet consistently feels like being squeezed into a small tin can, and I still haven’t gotten over the feeling that it sucks. The staff clearly is just doing a job that they do not really want to do. And the more I fly with WestJet, the more I realize that the good deal I got on the flight is not worth the experience. I can say I got from point A to point B safely.. but the time I was on the plane was so lacking in comfort and positivity, that I couldn’t keep doing this too much longer. I want to break up with WestJet. It really is you WestJet.. this just isn’t working out.
Crew at gate and onboard were just very OK, not very friendly and honestly seemed bothered to be there. I will give a shout out to still selling headphones for those who forgot.
I paid for comfort plus seats but did not get the extra leg room. When I told the stewardess, she just ignored me.
Good flight, friendly crew and overall - good service on United Airlines.
Delayed 3 hours. Gave us a food voucher for CA$15, to places that were already closed or not serving food. New plane did not have entertainment options. When disembarking, they had closed the direct route to baggage claim, rerouting us through another terminal 0.5miles away. Overall, a terrible experience.
The flight was delayed for 4 hours and the airplane was really old cuz not one thing was working.
Staff were amazing but there check in machines need a major update! Absolutely horrible machines the staff were so sweet and helped but everyone. Was in need of help. They need to update it
Seat change. New seat 5 rows back from our group. Flight ok but we had to wait for half an hour after we landed for the gate.
Flight was excellent in all aspects, - comfort , food, drinks, service, entertainment. Inspite of the computer glitch, the flight was on schedule and flawlessly. Thank you, air Canada.
It was fine. Give us free headphones or allow Bluetooth or something, or an app to watch on your phone. Grow up
The crew suki/zuki is very rude. The zoning is only being announce once and there’s no way we will know what is currently allowed to board. I’m zone 5 (currently it was zone 3 but hich I didn’t know coz i went to the restroom). I saw a guy (zone 4) start boarding also. Then my husband (zone 5) started boarding also. But when it’s my turn, he said that i have to wait coz it’s still zone 3 and I questioned him why was my husband allowed when we are both zone 5 and i pointed to him my husband who’s boarding already and he told me to be attentive next time. And i told him he was so rude u like the other lady staff who is nice. The lady is the one who allowed the man (zone 4) and my husband to start boarding. There were 2 lines (the lady and suki)
