Daily cleaning, installation of cabin HEPA filters on flights from Turkey to Chennai
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Scores according to KAYAK customer reviews
Cons: "Crew is very slow in serving and removing spiked plates. Food menu is very limited and not even asking for Tea or coffee, very poor service, feedback alone they ask verbally and thank to be positive. Late boarding not proper announcements"
Pros: "The crew were good"
Cons: "Food- eggs were terrible. The touch screens for the movies didn't work properly on either of our seats. Flight took off late, spent a long time taxi'ing. Sound for announcements was very bad"
Pros: "Everything alright"
Cons: "maybe they can offer more snacks on the plain"
Pros: "Boarding was efficient. Staff were polite and helpful."
Cons: "Food was okay, seats were less so. Not enough leg room."
Pros: "Entertainment, vegetarian options for food"
Cons: "Bit more comfortable seat"
Cons: "Nothing for kids. First time i have seen that no toys for kids. No tv and entertaiment for adults"
Cons: "Qatar Airways always goes beyond expectations in every detail of its serivices . Always top niche of Aviation company and wonderful travel experience."
Pros: "Yes crew was very polite and seat were comfortable. Roomy enough to stretch leg for height of people up to 5'7"
Cons: "overall everything was good. Toilet could have been little roomier. little cranked up. People with overweight would have tough time.."
Pros: "Regular A330 was substituted for a 787 dreamliner."
Pros: "Good Service.Efficient"
Cons: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."
Pros: "Excellent Service and most friendly staff"
Cons: "Nothing was bad. But the food taste can be better"
Pros: "The crew were very friendly"
Cons: "I was made to gate check my hand luggage."
Cons: "Took long time to provide food & water."
Pros: "The service was great and was on time"
Cons: "The service and was"
Pros: "Crew is so helping and attentive , not like american or european carriers . Inflight dining options in economy was like premium economy"
Cons: "Plane a330-300 was little older and outdated in terms of entertainment system , but since this is short journey hence i dont mind"
Pros: "I am very pleased to travel with Qatar airways. Qatar airways and Singapore Airlines are the best companies."
Cons: "I was a little bit annoyed with the staff at the Doha airport at the boarding gate because she did not let me get in to boardin in priority even though with my privilege club card, I do have to insist after the call for zone 1 to proceed for boarding."
Pros: "God was good. Staff was efficient"
Cons: "Seat comfort was terrible. Too narrow. Crew were efficient but were not cordial."
Cons: "Snacks and drinks could be betteri"
Pros: "Big seat"
Pros: "Like before,Awesome experience provided by inflight crew, who attended to all your needs for this 4 hour long flight Made us feel really at home!"
Cons: "Haven't made it yet due to schedule change. 12 hour wait in airport."
Pros: "quick eficient"
Cons: "long flight"
Pros: "I fly a lot, and I notice when things go well. There is nothing I can complain about with Qatar; their equipment is up-to-date; their service is first-rate; their record for on-time departures and arrivals is excellent, and their food is good! I will gladly fly with them in the future."
Cons: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Pros: "Stewards and Air hostess were great. The food was served well. The flight was kept clean and had a great entertainment system. Overall it was a great experience."
Pros: "QR528 landed in Chennai at 01.50 hrs IST on time was out of plane in 10 mins and then the endless wait for my baggage after immigration check, being a Indian citizen no issues but was able to collect my baggage at 3.02 hrs Doha - Chn flying time 3.50hrs, baggage collection 50 mins, its bizzare & absurd"
Cons: "One restroom was out of service"
Cons: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Pros: "Excellent friendly service"
Pros: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Cons: "The crew at the ticket counter was quite rude. Our suitcases were 2kg heavier so, in front of them we opened and removed items and then they still made us go through security all over again"
Pros: "Leg room was relatively better than the Doha to Atlanta leg."
Cons: "No goodie bags this time"
Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Pros: "Felt like a new plane, with great service!"
Cons: "they pot me in another flight"
Cons: "in flight entertainment interface can be improved to be more user friendly."
Cons: "We were packed like sardines, it was very uncomfortable. And, by the time they got to me, they were out of the fish I wanted for my meal."
Pros: "We departed late and therefore missed the connection. The staff met me and made arrangement for hotel accommodations till the next available flight. No haggling was necessary. staff on ground and in air sought to be helpful. Price of ticket was very affordable. Seating comfortable."
Cons: "Comparing to Emirates airlines...Movie choices were very limited. Only 2 new movies available. Food was poor at best. This was my second trip with Qatar. First trip...my iPad was stolen from baggage. Airline have had no solution. I prefer Emirates."
Pros: "Boarding priority, on-board service priority and children oriented service. Biggest leg room in any economy flight. Best entertainment program (Onyx One). Genuinely friendly crew."
Pros: "The seating, crew members, and entertainment was really good."
Pros: "Food was great, good selection of entertaiment and movies, seat comfortable (even for economy class). Very friendly flight attendants. This was my first flight with Qatar and I'm now a big fan"
Pros: "One of the best flights in the past 5 years! 5 gold star service!"
Cons: "Wonderful friendly and helpful crew and check in staff. Excellent food and service. On time departure and arrival. Help with bags during the check in process."
Pros: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Pros: "About the same vegetarian food was served at almost every meal of the 13 hour flight."
Cons: "Need to provide more variety in food for long-haul flights. The food was not at all appetizing. ---- Entertainment should have more choices."
Pros: "Very friendly flight staff."
Cons: "The delay from Bahrain to Doha. We delayed around 30 min. On the plane before take off."
Cons: "Realised that for short flights they do not supply headsets. This is rather strange, since the media content they have is useless unless there are headsets / paid or free whichever"
Pros: "Seats were very comfortable and so were the entertainment options"
Cons: "The food was really sub-par in terms of quality. Also the it took over an hour for bags to come through which if we are flying business is a little sub-par"
Cons: "More regional movies for India"
Pros: "Cathay Pacific and crews were really good."
Cons: "I suggest no seating reservation online."
Pros: "The flight was good"
Cons: "Everything was great"
Pros: "Cathay Pacific always has courteous and caring crew. From the pilot to the attendants everyone enjoys their jobs and it shows in the amount of care and effort they put into ensuring that everyone has an exceptional flight."
Pros: "Plane from Hong Kong to Chicago was full but the crew did their best to meet everyone's needs. The food was very good."
Cons: "Tried to check in online but the system would not allow me to submit my data. So check-in was not as smooth as it could be."
Cons: "About cabin crew for for more smile"
Cons: "Not much"
Pros: "We had a traumatic and abysmal experience for the trip. The flights were delayed, cancelled, wrongly rearranged and we had to run through the airports with no sleep, no food and no clear flight confirmations with minimal to no help from the Cathay Pacific staff."
Cons: "Helpful ground staff with information about next flight arrangements and better telephone helpline staff."
Pros: "nothing to add"
Cons: "nothing to add"
Cons: "Delayed 1.5 hours. Checked bags took over an hour to reach the claim area (not sure whose fault this was, airline or airport)."
Cons: "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
Pros: "On time. Good service"
Pros: "The staff being very attentive & prompt , great service"
Cons: "Seats not comfortable for a long haul flights"
Cons: "Liked everything"
Pros: "Was able to redirect from Kansai to Umeda after typhoon. Initially received misinformation though. Service was great except the one time I received a regular, not diet, coke and still had to drink it. Great job Cathay Pacific!"
Pros: "Third time on Cathay Pacific"
Cons: "the food- vegetarian"
Cons: "I d have liked if they had served refreshments/drinks immediately after boarding. Although I had dinner, the flight is like 1AM so a light snack would be appreciated. toilet cleanliness was an issue...the toilets were out of toilet paper."
Cons: "Signs on the airport screens were not updated in time so estimated departure times passes without boarding notices."
Pros: "Boarding and flight punctually. Boarding systematically. Crew members polite."
Pros: "I traveled this time with my wife and 8 year old twin daughters. For the long haul flight from Boston to HongKong, they let all families with children (including us) board earlier, which not all airlines do, and which was much appreciated. It wasn't as big of a deal for the HongKong to Taipei puddle jumper. Crew was very attentive, responding rapidly to calls and rebooting the entertainment system when needed. They were also quick with providing water and ramen noodles when we needed them. Seats were OK, a little short on leg room on the 777, better on the Airbus 350's. In flight entertainment options were very good for the adults, decent for the kids (they seemed to be struggling to find things to watch)."
Cons: "Food options are disappointing. The congee breakfasts have insipid, watery rice and dull flavored savories, and the sausage-and-egg breakfasts aren't much better. Dinner options were also disappointing, with so-so pepper beef and chicken that was not much past good. Snack options mid-flight were OK; they were generous with potato chips, caramel popcorn, chocolate and cookies, but the apples were mealy and there wasn't much in the way of healthy snack options."
Pros: "Cathay is a good Asian airline, and if you compare it to any American-based airlines, Cathay is exceptional. Staff are generally very friendly and helpful. Seats and food on economy are pretty good, as far as economy goes. Entertainment system is updated and offers a good variety of options."
Cons: "They are a bit strict on carry on luggage weight but not that big of a deal."
Pros: "Flight attendants really attentive and friendly. Flight arrived right on time and at a close gate. Good food."
Cons: "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"
Pros: "All I can say is the kosher food needs great improvement in taste, quality, verity. I hope the feedback will be seen by a real person that can respond. No robot."
Cons: "Your kosher food offings need great help"
Pros: "Loved the service of the crew, the food, and the spacious seating."
Cons: "WiFi would be a nice addition."
Cons: "the person in front of me just laid down his seat for almost entire flight which made me to have no rooms people are switching seats without letting flight attendants to know. This is not fair for other customers"
Cons: "Need more drink and food service. Cramped seating. Air hot and dry."
Pros: "Comfy seats and the entertainment for economy class were the best perks and price as well. Flight was also on time."
Cons: "The food was just awful. 2 meals were provided and both were chicken or beef with junky dessert. Bring your own food."
Pros: "Food and drinks, service of the crews."
Cons: "Flight delay of 20 mins."
Pros: "Flight attendants were responsive and helpful. They were also kind given the craziness they have to deal with in some customers. In flight entertainment was adequate. They seem quite reasonably organized."
Cons: "1. It was a 15+ hour flight. Only breakfast and lunch were served, where three are justified. 2. I had a pre-selected (vegetarian) meal which was both meagre and mediocre when flying out of JFK. It was a grossly insufficient amount of food for the long duration of the flight. I had what was essentially a small tray of chickpeas for 'breakfast'. Crazy! 3. The noodles that are on offer for snacks throughout the flight were chicken or beef. Vegetarians do not have anything to eat except cookies and some fruit (which goes quickly when set out!) 4. No eye mask, earplugs, toothbrush or toothpaste. These are basic amenities. Had to ask for an eye mask and then one was provided. Some airlines even provide in-flight socks (and yes, I am talking about economy travel here)."
Pros: "The crew is excellent. Travelling with baby and they take care of us attentively"
Cons: "Delayed 30min in the end."
Pros: "The airplaine Service Adequate food and good wines Very good entertainment"
Cons: "Nothing really"
Pros: "Efficiency of Operations, efficiency of service and attitude to pleasing customers, great choice of movies, excellent aircraft"
Cons: "For two hours flight food was adequate"
Pros: "All components of the trip were UpTo the expectations"
Pros: "Being upgraded to premium economy was one of the best surprises ever in my life. Wide Seat and leg space, great food selection, baggages not misplaced, up to date email notification of flight status very much appreciated!!!"
Pros: "I like the comfortable seats"
Cons: "Thin blankets was not enough to bear the cold."
Pros: "entertainment was more than sufficient and was adequately nourished for a long flight"
Cons: "full flight which felt more crowded than Cathay flights I've taken in the past"
Pros: "The captain landed the aircraft exact at the time he committed when the flight took off"
Cons: "Technical superiority & safety of operations"
Pros: "Luggage allowance, in-flight meals, good flight, arrived early"
Cons: "Cabin a bit "dull""
Pros: "I really appreciated the customer service and the level of quality Cathay provides."
Cons: "The vegetarian meals could improve."
Pros: "The hard product of seats and plane was really nice. Flying the new A359, very comfortable. Lower cabin pressure felt really nice on the skin. Lie flat beds were a treat, and a massive entertainment system."
Cons: "The food was average. Had some chicken on pasta on the way over, chicken was dry and without sauce. My wife fainted on the flight and the flight attendant wasn't the most reassuring. Also her foot rest broke and they blamed her weight which was mean."
Cons: "Where to begin....The flight was delayed an hr leaving Hong Kong. Then we were rerouted without notice to Newark International. Upon landing and changing our plans, we were told we were actually proceeding to our original destination in JFK. However, we have to wait for a new crew and we're stuck on the tarmac, on the plane for additional couple hrs. The experience was very aggravating, especially after such a long flight. Additionally, I find Cathays lack of transperancy with their customers very unprofessional. Sad as this is my preferred airline to flight but will take this into account for future bookings."
Pros: "It was the best that it could be. Our flight was late and we got the airport early, so the flight attendants put us on an earlier flight so we could make our connection!"
Pros: "Excellent job with the aircraft"
Pros: "I like the snacks and the ice cream"
Pros: "Nice service!"
Pros: "crew members are friendly"
Pros: "The entertainment on the touch screen is pretty good. Economy seats are pretty good and have decent leg room."
Cons: "The world is turning to vegetarianism and I think that all flights should now have a veg and non-veg option by default and it should not be a necessary special meal as such. The Ovo-lacto meal that was given to my wife and I was OK compared to the actual vegetarian option that was present on the menu. The airline should inform passengers in advance that a certain leg of the journey would have vegetarian options."
Pros: "We were the only customers in business class, which was nice. Lots of attention from the crew, and food was good."
Cons: "Ummm, THAT was "business class"? Same seats as economy, with middle seat blocked off. Limited recline, no entertainment, no comfort seats. Nice meal, nice drinks, nice service...but I'm a little stunned that a European airline would call this kind of seating "business class". Only thing that separated it from economy class was a curtain, and middle seats blocked off."
Cons: "Flight was delayed 40 minutes and arrived 2 hours later."
Pros: "Seats were ok and crew was kind and professional. Food was terrible on all flights. They gave mayo or cheese or something I can’t figure out in a sandwich on multiple flights. That thing though slightly different was terrible every time. Also gates changes and pilot landed in wrong part of the airport for its-fra leg and we had to have passportA checked while exiting the plane and had to take a bus. My transit time was short but gladly made it"
Cons: "I missed my second leg from fra-ist. The gate was changed and I was given wrong directions by airport employees so I went through a very long and painful wait at a security line that I didn’t need to go through had the airport info employees knew what they were doing or saying. I ended up missing the flight because of repeated wrong directions"
Cons: "Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!"
Cons: "13 hour flight and only one meal and a sandwich"
Pros: "I didn't like it at all, My luggage bag was wetting after I opened it my clothes smell so bad"
Cons: "I like they give you a hot towels before meal to wipe your hands. Very friendly crew service was great❤️❤️"
Pros: "Lufthansa doesn’t let the passenger choose their seat; it instead assigns their seat for them!"
Cons: "Too many last minute gate changes for boarding are confusing which costs extra time for the passenger, especially for connecting flights."
Pros: "Everything thanks"
Cons: "Awesome thanks"
Pros: "The movies"
Cons: "Flights being on time. Friendlier staff. They would t have misplaced my luggage."
Pros: "It was very comfortable and service was great and good food and drink"
Pros: "Not much"
Cons: "Online check in wouldn't let us add luggage. No entertainment. No choice of food. uncomfortable seats."
Cons: "Leg room"
Cons: "They ran out of vegetarian options so I only could have salad, bread and butter"
Cons: "I miss my flight because of short layover from Texas to Pensacola. Why I haven’t notified before 1:27 min would not be enough for custom process"
Pros: "Movie selection, drink selection, crew was awesome."
Cons: "Seats are not the most comfortable."
Cons: "The business class seats are small and the leg-room is short There is no entertainment units on this flight"
Pros: "The food was tasty but the service was excellent. Lovely staff."
Cons: "The seats are uncomfortable, particularly for business class. And there is no in flight entertainment. The journey can drag if you’re not prepared with your own. Boarding was slightly chaotic but expected in Istanbul airport."
Pros: "Service , timing"
Pros: "This was my first experience flying with Lufthansa airlines and the experience was outstanding from start to finish! This is what flying should be like! Other airlines should do what they do!"
Pros: "Plane was clean and a little more roomy than most long distance flights."
Cons: "Entertainment system in my row didn't work correctly. Flight delayed due to weather. On board announcements said Lufthansa would rebook passengers with connecting flights and tell us arrangements as soon as we landed. No sign of Lufthansa reps at arrival gate area and zero directions on where to go. Had to walk miles through Frankfurt airport , go through immigration and security again without any direction one where to find Lufthansa and when finally found Lufthansa service counter it was understaffed with long lines and confusion. By time we learned rebooking, we almost missed rebooked connections. So much for German organizing and efficiency."
Pros: "It was totally bad experience due to cancellations of the flights which I already booked to SJC airport in CA. The first confirmed Lufthansa flights No: LH 1305/ LH 488 ISTANBUL to SAN JOSE via FRANKFURT were cancelled. Then my family in USA contacted the airline and agreed about FLIGHT TK 005 / UA 1883: IST-ORD-SJC. At the checking counter in Atatürk Airport I got the last shock of being Lufthansa didn’t issue a ticket for the flight and the time was running fast and l had no contact neither with my family nor anybody else at the airport therefore i had to purchase a ticket to SFO via Frankfurt. In another word it was very bad experience."
Cons: "Frankfurt connecting flights are the worst"
Pros: "Meal was good."
Cons: "No entertainment system. Crew wasn’t attentive. Check in experience was bad, no ability to check in for your connecting flights, you have to make adjustments at the next airport which limits seat selection."
Cons: "My flight schedule changed after I bought the ticket, which resulted in paying for the hotel for the extra night and using one more PTO day."
Pros: "The whole journey with Lufthansa went smoothly without any delay. The transist time is just right. The check in is online is straight forward and the flight information is very clear. I will certainly recommend Lufthansa to anyone."
Cons: "I can’t think of anything I didn’t like."
Pros: "The food and service was superb."
Pros: "Seats on PE were comfortable, on time, clean flight."
Cons: "The worst crew possible, absolutely no concept of customer service, Last flight on lufthansa....so no more complaints Customers needs training on how to use the LOO."
Cons: "THE LATE HAPPENED FROM MONTREAL TO TORONTO 1:30 HOURS WITHOUT CUP OF WATER WAITING IN THE PLANE"
Cons: "There was a delay on the takeoff and arrival was taken to another gate and had to take a bus. Not crew or company's fault- but makes traveling a bit slow. Several people had connecting flights..!"
Pros: "Amazing service."
Cons: "Overall okay. Boarding was substandard"
Cons: "Istanbul-frankfurt airline 2 hours delayed,that way miss a flight Frankfurt-toronto we said Lufthansa officer,officer said other flight tomorrow morning, final,no hotel,no flight,my wife and two kids sleep on the chair,perfect right"
Cons: "Incredibly racist crew and pilot, who did not help us after a fellow passenger touched and molested my girlfriend on board the aircraft. The groundstaff were as rude and unhelpful. I am neither gonna book any flights on Lufthansa ever and will avoid Kayak as well."
Pros: "Good crew, okay seats, perfectly adequate food"
Cons: "Entertainment choices were not so hot. Lots of movies, but few new ones."
Pros: "The crew members were friendly."
Cons: "Fro dinner the quanty was very little. I weigh barely over 100 lbs, and l don't eat very much. Still even for me there wasn't enough, so I got hungry after a few hours. For breakfast the egg was rubbery. It was disappointing."
Cons: "They had grabbed my carry-on luggage at the gate. I specifically told the gate agents that I put heirloom plates that used to belong to my mother in my carry-on. They assured me it would be handled properly. Well this promise turned out to be lie. The plates were broken. Even though they were wrapped. I am sad and angry. My carry-on was small and light. There was no reason that it should be singled out in the first place. Now what?"
Pros: "Comfortable, left and arrived on time , smooth check in"
Cons: "No entertainment (no screens on back of seat ) , no provision for priority boarding for star alliance gold member(security line)"
Pros: "Excellent service with pleasant, efficient staff. Special vegetarian diet needs met."
Cons: "Not so friendly crew"
Pros: "The crew were really efficient and polite"
Cons: "there were no entertainment modules, no place to plug in phones or computers and the chairs didn't lean back."
Pros: "Senator lounge in franfort was very comfortable, showers were good, french champagne, overall good food on the flight and service level very professional"
Cons: "If the flight was longer I would not have minded I enjoy long haul on lufthansa"
Pros: "Handy baggage check-in at Airport's Railroad Station. Decent meal, drink selection, and even warm towelettes in Economy."
Pros: "flight on time The crew as friendly and professional"
Cons: "I was not able to pick my seat in advance. The entertainment was geared to children or older movies. Food mediocre We were told about our flight change but not about what we needed to change until we tried to check in on our last day of our trip wasting time on our last day flight ful and packed in to small seats"
Pros: "Seats were comfortable; departure and arrival were timely."
Cons: "After priority passengers boarded the aircraft, boarding for everyone else was a free for all. It would be more orderly if there were clear lines and groupings of rows beginning at the rear were called. Movie selection was not great. Many choices were old. Few were current."
Cons: "Flight was canceled with no prior notice and I am requesting a refund."
Cons: "Entertainment was VERY poor - The overhead TVs were glitchy and hard to watch. I purchased Wifi but it never worked. didnt have anything to do.."
Pros: "The crew"
Cons: "The food"
Pros: "I bid for an upgrade on the 2nd leg so business was much better. The lady serving in business was very nice."
Cons: "This leg was pretty much ok. Took an hour + to receive my baggage."
Pros: "It's not horrible; just not up to world class standards of Singapore, Virgin, Emirates, United, or top airlines."
Cons: "Business Class: You have to place your order for all food and drink at the start of the flight because the flight attendant disappears after serving. Want a refill of wine? Tough bananas. Forget to order dessert? You're out of luck."
Cons: "Free internet"
Pros: "Everything was great!"
Pros: "Decent crew and food. Fairly punctual."
Cons: "Check in was so slow. Slowest check in I’ve known."
Pros: "The seats and Inflight entertainment was excellent."
Cons: "Crew ran out of food choices despite the fact that I was seated near the front of the aircraft. Crew came out for the first service and didn’t serve again for the rest of the flight."
Pros: "Had more room than on BA flight to London"
Cons: "Poor selection of entertainment. Some features, such as the flight tracker, didn’t work"
Pros: "Very friendly and attentive crew. Good entertainment options."
Cons: "Business class seat is OK, not great - fine for 3.5 hour flight"
Pros: "Crew is amazing with a smile always. It was a new aircraft with nice screens and a good variety of movie selections. Service was excellent as well as the food."
Cons: "I was denied checking in a the counter. I bought the ticket with a friends credit card and they needed to have the actual card to swipe and then only they get access to my booking. It is company policy but it is not stated when you are making the purchase the airlines website. It says so on the bottom of the ticket on the page long rules in small print. And in all honesty who reads all of that these days. The ground crew were nice enough to take me to the airlines office at the airport and figure out a solution. It took an hour and a half to sort it out and get a verification from headquarters office in Srilanka."
Pros: "Good seats with leg room."
Pros: "Enjoyed the tasty food."
Cons: "gaps between seats were unbearable and have to think twice whether to travel again UL 208."
Pros: "Crew was that much friendly."
Cons: "Not mine type food (just a suggestion please to have sri lankan varities)"
Pros: "Behavior of crew and food. The service was excellent. The flight was clean."
Pros: "Good value"
Pros: "Acceptable but not exceptional as expected"
Cons: "Unfortunately the it was a bumpy ride as most of the time the seat belt sign was on and crew had to discontinue services for a while. This was beyond airlines control. The crew did not distribute the Sri lankan landing cards onboard. This caused some confusions for first time travellers as they had to cone off the immigration queue and went to pick the card up and to complete. Some foreigners were unhappy about it."
Pros: "Good service"
Cons: "Not enough leg space, cramped seats"
Pros: "Nothing really stood out. Having a pillow and blanket for every seat is a plus."
Cons: "Plane wasn’t cleaned very well, trash in the seat back pocket. Was given a meal that wasn’t on the menu and was unedible. At the end of the flight they spray air freshener down the entire aisle which is very concentrated."
Cons: "Extremely small space, knees against seat in front, I am only 6 ft tall."
Pros: "Generous with alcoholic drinks and exceptional service. I'm an Irish man who likes to drink, so this was a big one for me. The staff were super friendly as well and were always doing something to help. 5 stars!"
Pros: "Besides the outstanding food and service, the jet was a brand new A330. Of course, the jet pales in comparison to Boeing 787 in its design and comfort."
Cons: "The passengers were ill-mannered."
Pros: "Srilankan Airlines's food was one of the best I've had. I've flown on over 50 airlines and was happy to see that the food was not processed junk as you find in most airlines. The ingredients seemed fresh. The crew were awesome: polite, kind, and considerate. They were eager to accommodate passengers' requests. The jets were new and clean. The entertainment system was touch-screen."
Cons: "The passengers were loud and ill-mannered. They gave the crew a tough time. These complaints, of course, is not a reflection of the airline."
Pros: "Liked the food, the service from the airline, the timings and the pricing of the ticket which was very reasonable given the time of the year."
Pros: "Good quality Airbus planes."
Cons: "The Seat-Belt ON sign lit for many hours in the plane. Because of this, all Toilet door were ALSO locked for many houre as well."
Pros: "On time, efficient, served a light breakfast"
Cons: "Would have looooved a coffee :P"
Pros: "Awsome service and on time flights"
Cons: "i am very dissatisfied for the bad service. my friend and i missed the booked flight, but the online service and counter said they can help me nothing."
Pros: "I liked the punctuality of the flight, the courtesy of the crew, the in flight meals, the comfort."
Pros: "Crew are very polite. Fast response."
Cons: "Entertainment for movies no so much update."
Cons: "No headphones were given.. No entertainment"
Pros: "This was my first time flying in and out of Colombo and on Sri Lankan Air. I was impressed by the staff, the service, and the in flight amenities, considering it was a short 1 hour flight from Colombo to Maldives."
Cons: "I had no dislikes in this trip in particular."
Pros: "Plane was not full, so I could lie down which was a great rest after such an early checkin in bangkok."
Cons: "A bit disorganised in Colombo, but all in all informations were gathered. The airline desk a bit unhelpful in not wanting to contact by phone the main airline desk for a question which forced me to walk all the way back, But no huge deal."
Pros: "They have great direct service, and moderately priced. And fantastic flight times."
Cons: "The flight always leaves late from Dubai and from Colombo. Not to any fault of the airline, but screaming babies the entire flight on the way to Colombo was stressful."
Pros: "Super friendly and professional crew, clean airplane and great entertainment."
Cons: "The boarding in Colombo was typical for a lot of these airports I guess but I hate it. Go outside, cram in a bus, drive to the airplane and everyone fights to get in at once. Talking about an Airbus 330-300. Took an eternity to load"
Pros: "The staff was super friendly and professional, the entertainment was great for such a short flight and I felt like the airplane was cleaner than normal."
Pros: "1st time on Srilankan, it was good. Would fly again"
Cons: "The boarding pass checker at the gate was all grumpy! Do folks in South Asia lose anything if they smile and greet a passenger? Perhaps she hates her job?!"
Pros: "the vegetarian food on the second flight Colombo to Bangkok was really nice, good taste, comforting."
Cons: "only two toilets, long queue"
Cons: "There was not proper management for boarding n check in on Colombo airport, eventhough I was traveling in business class I had not been treated as priority customer."
Pros: "Colombo to Male & vice versa by Sri Lankan airlines has been very disappointing to be polite with regard to disgusting food served by them in small cardboard box with no choices whatsoever unlike a standard career nor what they practiced in the past by serving real food chics, not even a cup of tea or copy. Disgracely shocking practice by a national career & not by any means budget airline. Previously Mihiri Air served even better choice of food & drink at moderate prices but price of ticket was at least 50% cheaper. SL Govt with SLA With no regard for passenger comfort nor giving them a reasonabl deal on his sector should be condemned & boycotted. As a regular traveler I will look at Emirates as a better airlines despite with a different time slots still would be cheaper & value FO money. Wake up Sri Lankan Airlines from your slumber"
Cons: "Food of course"
Cons: "Quality of food has really gone down. Quite disappointing."
Pros: "Being a QR Gold member and one world airline I opt UL for few travels by which i can get additional miles and travel in business with less money compared to QR. The service is good and the flights are always in time and well clean. There ia flat seats between Doha to Colombo and from there to Kerala is normal flight but its fine. Business class lounge in Colombo is good with free feet and head massage. When there is a five hour plus transit, free hotel is provided by UL. Overall i like their flights and service and food."
Cons: "Nothing as such"
Pros: "The methodology for offering the meal is appreciable and the menu was delicious with good quality."
Cons: "I regret to state that there was no proper functioning of air conditioners at Colombo airport and during the taxi on the bus from Plane."
Cons: "Everything was pathetic. Delay in both the flights. No provision for lounge access. Will never fly srilankan again."
Pros: "The staff, the entertainment, the food!!!!"
Pros: "Friendly and efficient"
Cons: "Bus boarding"
Pros: "There was no entertainment as it was a short flight.had to report quite early in the morning because of airport renovation.otherwise the flight , journey and food were Good"
Cons: "Had to wait for one and half hours to get our luggage from the belt as all gulf transit passengers who checked in later than us got theirs first and since we checked in first our luggage came last.I had onward journey for eight hours by bus and with lack of sleep the previous day it was quite tiresome."
Pros: "With airlines like Frontier & United in the U.S. providing such dismal service (in every aspect) it was truly a refreshing change! Took me back to the days when flying was luxury."
Pros: "Chennai to Columbo was nice and easy, on time."
Cons: "No liquor served."
Pros: "Crew was super polite and attentive. New modern equipment."
Cons: "The EROSNOW channel was very heavily cut and censored, I feel like I still need to watch those movies again somewhere to understand what happened."
Pros: "the crew on the flight were simply amazing! Kind, caring, 5*"
Cons: "There was questionable social distancing at check-in and most definitely none from the arrival at the departure gate to using the suttles to get to the plane and boarding. While I appreciate the ever-evolving challenges the current global situation are brining, this was a failure on your behalf. Istanbul international airport = disappointment and a letdown."
Pros: "The fact that there was no one sitting by me was fab. Through man on priority check in desk was very helpful getting me the assistance I needed"
Cons: "More choice of meal. Getting special.assistance.upon arrival at.Istanbul airport first outbound flight was hard. I nearly fainted as I had to stand for so long."
Pros: "Flight took off on time. Boarding was organized."
Cons: "Cabin was cramped. Food quality was so so."
Pros: "Delicious inflight meal and outstanding service!"
Cons: "Please keep up the same standards"
Pros: "Very comfortable seats, lots of options for movies and tv to watch on their screens, lots of leg room."
Pros: "Crew was great"
Cons: "The way they collect trash in the plane after serving food looked a little primitive. The crew walks around without trash bags and picks up passengers' trash and just stacks them on their arms or on their cart. I have traveled with BA many times in the past 40 yrs, and i don't remember this scene. Either I was not paying attention, or this is the new policy???!!"
Cons: "Old plane"
Pros: "It was just on time."
Cons: "The seats are very small hence not comfortable at all."
Pros: "The crew were polite and very helpful. The service was also good."
Cons: "The leg room in Economy is awful and my seat was very uncomfortable 44C I have long legs and when seats are reclined they encroach on the persons comfort behind. On such a long Haul flight from Perthto Sydney and then onto Singapore and London. Comfort should be a whole lot better. Boarding needs im"
Cons: "Food was horrible"
Pros: "Cuisine was great"
Cons: "Seats and entertainment"
Pros: "Old airplane very outdated entertainments system and seats are very narrow ."
Cons: "Old airplane very outdated entertainments system and seats are very narrow ."
Cons: "Th business class seats were more like economy class without the center seat. Cabin crew always seem disorganized."
Cons: "Plane smelled bad. Had to pay for food. Not even water was included. Inside the plane is worn and needs upgrades."
Cons: "Bad customer experience"
Pros: "Price and prompt and timely boarding."
Cons: "Old airplane, old entertainment system, below average food on the LHR-IAH leg and charging for food and drinks for the IST-LHR leg which is over 3 hrs."
Pros: "The privilege of getting business class perks"
Cons: "The business class seats are economy class seats with the middle seat blocked, the leg space are same as economy."
Pros: "Delayed flight Inflight entertainment notnworking"
Cons: "Entertainment system is very old and the flight is also very old."
Cons: "paying over £200 for a one way 3 hour ticket and having to buy food on the plane."
Pros: "The Business Class accommodations and staff were excellent. The boarding process was on-time and painless and made a very long trip enjoyable. Despite my poor experience checking luggage, see the dislike comments, there were two employees who did go out of their way at the end of my poor check-in experience to help me. I did not get their names, but their good service was greatly appreciated. The plane crews were also awesome!"
Cons: "1.Outdated website information: I have a small travel guitar that fits in the overhead bins and I always take it with me when I travel, with no issues. It counts as my overhead carry-on. I checked the British Airways website prior to leaving the U.S. and it said small instruments were okay. I was able to board from San Jose, USA, with no issues. However, I was told at Heathrow that no stringed instruments were allowed at all, under no circumstances, ever, no matter the size, even Business Class, even First Class, even if other airports were not enforcing the rules. The rules that ARE NOT LISTED ON YOUR WEBSITE 2. Poor customer service: Due to the above, at Heathrow airport, I had mixed signals everywhere and had to check-in THREE times, twice to oversize, I was sent back and forth all over the place, finally having to go all the way through the airport to pay to have my item boxed. Most of the folks along the way were extremely unpleasant and rude and acted as if it was the craziest thing in the world that I would have a carry-on travel guitar. TRAVEL guitar, small, not full size, not needing any special treatment. Most of the agents, who knew I was struggling with this, did not help me, for example, I had to wait in line all over again, twice! There was one woman that tried to help me and put me to the front of the line on one occasion and the last agent was helpful as well. I did not get any names, which I should have, because at the end, I FINALLY had those two staff members who helped me (see liked comments). I still had to check my box, but the final agent really went out of her way to make me feel better about the experience because she could see that I was given the runaround. But the folks at Oversize and the pre-Security line, were absolutely horrible and rude. No excuse for it at all. None."
Pros: "Sort of on time"
Cons: "Buy on board menu poor Both sandwiches contained cheese Of the meat dishes all except one containing pork No indication of halal dishes Also several nut dishes The of the four confectionary offerings, three contained chocolate"
Pros: "I liked the service"
Pros: "All was easy"
Cons: "It wasn't super comfortable"
Pros: "Great crew members and boarding was immaculate."
Cons: "Good flight, however I could see that not only my children were bored after an hour into the flight. Entertainment would be beneficial for BA to introduce asap."
Pros: "The crew was very considerate of the fact that we couldn’t order special meal, but quite willingly offered as food which is totally the opposite of our the previous flight"
Cons: "Never got on the flight. the delay in the previous flight did not allow me to board this one."
Cons: "Everything was fantastic."
Cons: "British Airways"
Cons: "A lot of flights park away from the terminal and you board a bus to get to/from the plane. No power outlets at seats."
Pros: "So nice to be able to lie down fir the long distances. The food was quite good for airplane fare."
Cons: "Where do they get these movies? Surely there are good movies that are a few years old they could offer."
Cons: "The lack of service"
Pros: "The airplane was new"
Cons: "Check in Crew and service Unqualified personnel is running the operation I suggest they get some training g from Turkish airlines"
Pros: "Everything was pretty standard, was really impressed by the polarized video screens that look black if you're not sitting right in front of them. Genius. Food was good! But you know...for an airplane"
Cons: "Once the attendants handed out snacks on one side of the plane and not the other. I was pretty sad about that."
Cons: "Flight was operated by Qatar Airways due to strike of some BA union. Aircraft was old and seats not very comfortable. Boarding process was a bit haphazard. (No row-by-row boarding). Even though it was an international flight, there was just a plain sandwich for food."
Cons: "I didn't like the food, I couldn't eat."
Pros: "On time"
Cons: "Not a thing"
Cons: "Booked 6 exit row seats only to have half of us moved. Somehow Cyprus is short haul? So no free soft drinks or food! The crew ran out of much of the menu."
Pros: "The airplane comfort."
Cons: "I was forced to leave my power bank to the staff at the airport without any notification that I am not allowed to have it in my hand bag not even in my suitcase. That was rude and impolite. I'm so disappointed. As a passenger I have my rights and obligations, I'm aware of that! Yes, I would keep all the rules if knew about them. Now it seems that I didn't have any right in that time. I'll proceed with my complain at next level."
Cons: "No entertainment! While you have to check in your laptop and iPad!"
Pros: "The speed of bouncing back from the computer system mishap"
Cons: "The lack of food. Little service on board. Nothing free. Check in process was chaos and people were rude."
Cons: "Long flight, no laptop, no entertainment on the flight, buying your own food and drink, what can be worst that this?"
Cons: "To summarize it, the manager at the counter told me: you should have booked with Turkish airlines instead of us. This would be my first and last time with British airways."
Cons: "No entertainment on a long flight. Not good."
Cons: "Crew's lack of entousiasm and lack of free snacks or water"
Pros: "Smooth boarding and on time on both flights. Food was decent."
Cons: "(1) Some in-flight entertainment issues which meant it wasn't working for about 30minites. (2) I know the crew have a hard job and have many difficult passengers to deal with. Even so I do find there's a bit too much "attitude" shown by some members of staff. On my flight to London, a mother with a young child wanted hot water and the staff (middle aged British male) was trying to tell her repeatedly she should say "please" when she asks. She was asking politely so this behaviour was rather poor in my view."
Pros: "The delay in the flight leaving an hour later."
Cons: "The Terminal chsnge. It would be appreciated if additional golf cart transport could be provided between terminals so folks could make connecting Flights."
Pros: "Flight left and arrived ontime and early both departure and arrival."
Cons: "Seats are a bit uncomfortable in economy,"
Airlines flying from Turkey to Chennai have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Turkey to Chennai
Masks required on board, masks provided on flights from Turkey to Chennai
Social distancing seating
Middle seats unavailable to book on flights from Turkey to Chennai
Testing for antibodies, testing for symptoms for flights from Turkey to Chennai
Waiving of change fees. Search flexible flights from Turkey to Chennai