Daily cleaning, installation of cabin HEPA filters on flights from Thiruvananthapuram to Toronto
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Scores according to KAYAK customer reviews
Pros: "I slept. Food was fine even though I forgot to order vegetarian. Movie selection seemed extensive too."
Cons: "No a lot."
Cons: "Train staff to be more responsive to customersn need"
Cons: "From chennai to Abu dhabi was very uncomfortable Abu Dhabi to London was very comfortable"
Cons: "The vegetarian meal selected came in as vegan meal. This happened for both onward and return journey. The regular meal provided to passengers were better than the vegetarian meal selected"
Cons: "The plane (A330) was parked at outer parking position away from the terminal building. They kept us waiting inside the bus for almost 30min with barely working AC at 40+ degC. Once the bus arrived to the plane embarking was done via roofless staircase."
Pros: "The crew was friendly and courteous."
Cons: "Make seats more comfortable and food more tasty"
Cons: "sea food"
Cons: "Food we got was not promised. Drinks are not served or highlighted based on requirements"
Cons: "I have loads of complaints about the entire crew and etihad airlines and I will file my official complaint against them. The space here isn’t enough to write my complain"
Pros: "Seats were comfortable."
Cons: "Worst ground staff in Abu Dhabi and in LA. Will never fly them again. Were very unhelpful when boarding the flight in Abu Dhabi. In fact they encouraged us to not board and take another flight the next day!!! Worst flying experience ever. Will never fly them again!!!"
Pros: "they are quiet but not as roomy as i hoped. The food was okay.prices in Abu dhabi are extortionate though for a 5 hr stop."
Cons: "The plane to bangkok from Abu Dhabiis a bean tin cram as many on as you can . the seat sent my backside to sleep for 3 days and my ankles and legs are badly swollen. disappointed and not looking forward to return flights"
Pros: "The flight was not full. . I had 3 seats to myself. So very comfortable and the crew had plenty of time to give individual attention . The flight was very punctual. Arrived 20.minutes early ."
Cons: "The food was a little cold ."
Cons: "Cleanliness could be improved. Washrooms were not serviced frequently"
Cons: "Food needs to get better."
Pros: "Food was excellent."
Pros: "I found the crews and their services good. Food served was tasty and healthy."
Cons: "The seat layout wasnt good. In a Boeing 777-300ER generaly the seat layout is 3-3-3 in a row, where as in etihad aircraft it was 3-4-3 in the economy. Th seat was very congested for a long haul flight."
Cons: "Breakfast quality was not good .In breakfast they gave vegetarian food .Flight departed late by one hour ."
Pros: "Prompt departures and arrivals"
Cons: "Lack of leg space and the food"
Pros: "The USA immigration at Abu Dhabi is an advantage"
Cons: "The baggage check-in India, I requested for fragile since I had glass stuff in my luggage but that was not done. The air hostess in the flight from hyd to Abu Dhabi mentioned me that I had to make specific preference for veg meal which I haven’t done for my flight to India neither before."
Pros: "good environment and staff"
Cons: "Food needs to be improved."
Cons: "I wanted to cancel this flight and I am not able to connect to the right department in just fly, this is the most annoying experience I have had. If left unresolved I might not use kayak.com ever again"
Pros: "On-bard meals and service"
Pros: "The crew was gracious and the dinner delicious."
Cons: "Cramped seating"
Pros: "Everything was fine, but"
Cons: "Frigid temps on board The snacks were sad"
Pros: "Boarding and crew were nice"
Pros: "The was very poor they even offer use a drink on the first flight waited 15 mins for a coke that was died when the Gabe it"
Cons: "Bad seats. Treat people like cattle with barely any leg room."
Cons: "Old plane, old movie lineup, tight seating, overcrowded"
Cons: "After I had run from one end of the airport to the other to go through customs and catch my connecting flight and boarded with 15 minutes to spare, I was pulled off by one of your officials and was not given a reason as to why. The flight attendants were talking about sweeping any areas of the plane that I had been in. It was when we had almost reached customs that I was informed that another passenger who was stuck in Customs had mentioned my name and that is why I was pulled off. So, I was treated like a criminal and questioned and threatened by the customs official who went and searched my belongings to see if I'm lying about what I brought with me. They then tried to get me to fly with the other passenger just because we knew each other, even though I clearly and repeatedly told them I am not traveling with that person. I suppose this isn't all Etihad's fault, but if you are pulling passengers off of your plane, don't ignore their questions and treat them like criminals. Also, when I got back on, the filght attendants were unsympathetic about my situation and smiled it off. It ruined my whole flying experience. Also, the buttons to adjust A/C and call flight attendants was really high up and hard to reach for a petite woman."
Pros: "Food was good."
Pros: "Entertainment good variety."
Cons: "Poor service this time. Been with Etihad many times, always been 1st class service. This time was poor. Came round once with food and drinks, followed by coffee later...not the usual standard."
Cons: "Though happy there was kids meal provided seeing pasta in all 3 meals not very appetizing. Sweet side dish were mediocre at best. There were no snack available or provided for kids except the meal box. When requested milk for my kid some milk from flask was given which I was not comfortable giving to my son.. there were other issues but my sons comfort was the most Concerning"
Pros: "Crew serve with passion"
Cons: "Long queue for check-in"
Pros: "The crew was very nice"
Cons: "The seats super uncomfortable and the entertainment is very mediocre Qatar airways way better"
Pros: "Good food and vegetarian options"
Cons: "Not very good movie options"
Cons: "The ground staff at Dallas were extremely rude. Made an old woman cry. Did not use common sense to check in people. They were weighing even obvious very small back packs that were obviously less than 3 lbs. talked to people in a rude manner and were not very helpful. I flew more 15 times in the last years. By far the worst experience. Flew emirates. Delta. Klm France airways. British airways. Even kenya airways. American and united. By far the worst experience. Service service"
Pros: "Main course not served in the Dinner. My wife asked to crew about main course they told to her it is completed I mean not available any more."
Cons: "Improve the services like Dinner quality and snak quality. In the Airport there is big q for checking no one is controlled and guding about line."
Cons: "People sitting in wrong seats and queue jumping"
Pros: "Professional staff, super helpful and accommodating, great with kids. Food is great if you like Mediterranean. Movies, TV, video games, music all free. Neck pillows for everyone on trans-Atlantic flights."
Cons: "New policy (thanks TSA) that prohibits laptops in the cabin. Have to check them and risk getting smashed."
Cons: "long walk at abu dhabi airport."
Cons: "I didn't get to take this leg of the trip due to Precision Air forcing me to miss my connection- I had to fly on Oman Air from Dar Es Salam to Abu Dhabi. I will never fly with Precision Air again."
Pros: "The food and crew was good"
Cons: "Same Boeing 777 being used for several years now Seats were very uncomfortable . I advice ettihad should use A380 for these 14 hour flights for more comfortable experience of the passengers."
Pros: "As above"
Cons: "In adequate leg room Too strict on luggage weight Crew members were good but need more training to / initiate provide better service that international travelers deserve. Selection of food choices poor and time in between food / beverage services were too long"
Pros: "Service very good"
Cons: "Change in the inflight entertainment to more current programs and movies . Very poor limited choice . The toilet became out of use in the last hour of the flight . Very poor ."
Pros: "Best On time/schedule ahead arrival/boarding service."
Cons: "Seating arrangement need to improve on 4 seats rows."
Cons: "Food was horrible - asked for blankets and they didnt give out any. Seats were small and tight."
Pros: "Staff in business very attentive and friendly. Food and beverage choices very good. Presentation excellent. Staff in economy nice enough."
Cons: "In business on the 380- where has the massage option gone on the beds?? Those awful hot sandwiches served after breakfast in economy. Greasy, fatty and more like pastries. They have been serving them for years. I've spoken to tens of people and not found one who likes them! Toilets not checked very regularly for clean ups/ tidy ups and replenishments. Online duty free showing 'not available' but when they came around it was."
Pros: "Nothing to like .... Taking money from customers"
Cons: "Very bad"
Pros: "Food was good"
Cons: "No entertainment options, dirty seats, minimal space between seats in business class- expected more from a business class travel- did not meet expectations"
Pros: "Nice charming very cooperative."
Cons: "More than satisfied wonderful."
Pros: "It is very wonderful. I like it so much."
Cons: "I think food is very important. We want every thing cleanly"
Pros: "Crew was courteous and service was good."
Cons: "Flight was 5 hours longer than anticipated due to Pakistan closing their air space. Communication of this from airline was poor. Older plane -- entertainment system not working well."
Cons: "chairs too bad...entertainment and displays too bad"
Cons: "Entertainment system wasn't working ok. Seats are firm ans dirty. Seat handle was hard. Most expensive ticket compare to other flights but old aircraft needs renovations badly"
Pros: "Check in at Mumbai airport took 1.5 hrs. The snack that was served after take-off was inedible. besides that food was average. No toilet paper or cups in the restroom. Crew needs to check the restrooms regularly. Aircraft looked dirty and grungy"
Pros: "All the latest entertainment"
Pros: "Well managed. Well serviced flight. And of course on time."
Pros: "Inflight crew were great, good food and entertainment"
Cons: "Ground staff, inflight crew no one well informed of procedures. Customer service is abysmal."
Cons: "2nd guy who help push my wheelchair was demanding for more when I gave him 200 rupee, other than that everything was okay. Crew shouldn’t be demanding for tips."
Pros: "Pilot was perfect"
Cons: "Food should be good"
Cons: "None of the tv or remotes were working. Spent 15 hours on the plane without any entertainment."
Cons: "Plane was old and plastic panels in front of seats cracked and was covered by cloth tapes on so many seats and hand rails"
Cons: "Travel was not comfortable and the food during entire 16 hr travel was horrible. I could not eat anything except tea and coffee. I usually not a complainer about my travel. I always travel by Air India. But past couple of times the quality of food has declined a lot and I thought I should inform about it. Also the AI crew was unprofessional. They were talking in their local language. They should also pay attention to their appearance. Thank you."
Pros: "Air India is fine airline. Appreciated the help getting to connecting flight"
Cons: "The problem was the times printed on our itinerary was wrong. Nepal is 15 minutes different from Delhi and Delhi is 30 min diy from rest of world. Go figure. So we ended up with tight connections even though out itinerary did not show that."
Pros: "Legroom and timeliness"
Cons: "Cleanliness: there was hair in the headset as well as in the seat pouches. Broken items: lot of things like headrest and entertainiment controls were broken Entertainment: limited amount of movies compared to other competitors Food: limited options and they ran out of non veg option during one of the meals"
Pros: "Staff was so friendly that my mother who was travelling alone for the first time didn't even realised that when she reached to mumbai.and food was so awesome and flight departed and landed safely on time."
Pros: "- The direct flight between EWR and BOM"
Cons: "- The seats are not flat. Tray table broken - Food is barely better than economy - One bathroom failed - The entertainment system is dated, and poorly interface. - The headphones are from the '90's"
Cons: "My entertainment system was not working"
Cons: "My wife and I along with our 2 yr old son were flying AI 102 from JFK to DEL on 12th Dec 2017. Boarding happened on time at 1 pm EST and that was the last sane thing to have happened. First, there was some problem and flight got delayed, AI staff would not tell us what was going on and kept buying time with one excuse or the other. Soon this stretched to over 3 hours of sitting inside the plane while the plane did not move an inch from the gate. Finally they announced there was some technical problem that required a part replacement and as per the DGCA regulations, passengers would need to deplane. After deplaning, we were given a $10 meal voucher and told to stay close by the AI gate as the replacement part was already on the way and the plan would take off around 6 PM. As time passed, passenger's impatience started growing as AI staff just wouldn't share any concrete information. Suddenly around 6 pm they announced that the replacement part had arrived and engineers were working to fix it and that boarding would now start soon, all this while insisting that passengers stay close to the AI gate as boarding could happen any time. Around 7 PM they started the boarding, little did we know that this was merely an exercise in deception that was never meant to get us on the plane, but rather just meant to herd us to a much smaller hall downstairs with poor air conditioning where people along with their hungry starving babies and crying children could suffocate further. To make matters worse, there was no explanation provided by the AI staff still about what was going on, downstairs staff would say engineers are still working and the staff upstairs that was managing the boarding said they were under instructions from downstairs passengers to board the passengers. After about 45 mins of waiting, passengers finally lost their patience. When several Mom's yelled at the AI staff to provide clear cut information, the staff relented and sent the passengers back upstairs where there was better air conditioning and people could still move around. We were still asked to hang out close to the AI gate lest we miss the boarding that could happen any moment - this was still 8 PM. After another hour of wait, around 9 PM finally we got hold of the AI station manager who informed us that the flight had been cancelled. Upon being asked the next steps, he had no answer and asked us to get back to the departure ticketing terminals where they would provide further information. Long story short, the next 2 hours were AI's shoddiness at it's best. Utter confusion, misinformation from the AI staffers, unruly scenes at JFK that eventually required police to be called in was the order of the day. We finally got into an AI arranged hotel at 1 in the night - no dinner - with the promise of being flown out the next day at 12:30 pm. It's another matter that the flight next day could depart only at 3:30 PM, but we were thankful that at least it did. #NeverFlyingAirIndia"
Pros: "I paid $ 100 for extra lag room seat there is tv no music broken seat I am very upset and didn’t do anything 17 D"
Pros: "Awesome in terms of safety and time taken. He was tired after the journey, nevertheless he enjoyed the food and was extremely satisfied with customer service. Just an 1-1/2 halt in Delhi without going through custom and immigration. Love this hop."
Cons: "Time taken from SFO to Delhi - 15-1/2 hrs."
Pros: "1. Good food. 2. Air hosts and hostesses were excellent. 3. The baggage handling was good. No damage or loss. 4. No delay, quite punctual all throughout. 5. Boarding was a little messy, mainly due to impatient Indian passengers who won't let other fellow passengers board without a fight for no reason."
Cons: "1. While checking, the front desk person was absolutely miserable. We had a couple of baggage with 25 kilos and others less than 23 kilos. However, she would not let out baggage go until we evenly distribute all of them and make them all less than 24 kilos. We had to open all our bags and suitcases in the airport and redistribute. Quite a nightmare. So for future passengers, if you get someone like her good luck. 2. The Boeing-777 cargo is pretty old. So though it has everything still there is a touch of shabbiness all over the plane. They are not comparable to the top of the line Dreamliners that AI runs quite a bit. 3. Though the entertainment system was good, however, some of the remotes or audio outputs were not working well. Like my audio output was not functional at all. I changed the headphone and it still did not work. They suggested to use my own audio bud, however, I did not have one. 3. Limited beverage choice."
Pros: "Hospitality Generally the crew were great."
Cons: "Food could be better"
Pros: "On schedule"
Cons: "Horrible food"
Cons: "The entertainment did not work throughout the flight"
Pros: "Crew and food"
Cons: "no priority boarding for star alliance Gold"
Pros: "Good food and timing of the flight"
Cons: "Bathrooms smelt at the beginning. Seats were week and rickety"
Cons: "Mumbai terminal change is painful for family who travel with kids"
Cons: "worst entertainment when ever plays the movie it always terminated abruptly"
Pros: "Efficient boarding and service. Served a hot breakfast to all passengers on Airbus 320 in less than an hour from start to finish."
Cons: "No issues"
Pros: "Nothing much really other then the fact it was a direct flight"
Cons: "Everything, dirty plane, horrible food, smells, dirty bathrooms and so on...."
Pros: "Was much cheaper than others. Service was good"
Cons: "Not enough leg space"
Cons: "There was no USB charger port insider aircraft. I am amazed for backwards this flight is, especially, India is in the forefront of Mobile technology."
Pros: "Overall performance was good ; Food was good. Cleanliness was satisfactory."
Cons: "The departure was delayed by 45 minutes."
Cons: "staff and crew is not all friendly, Tv's don't work most of the time, seat comfortness is also not that good."
Pros: "I like their service and food"
Cons: "Their entertainment and comfort was pathetic. Need to improve it"
Pros: "Only nonstop flight between Chicago and New Delhi Pajama are offered for use in Business class and was very comfortable. Loved changing into the comfy pajamas during the flight."
Cons: "Flew business class and was very disappointed. Crew in business class not attentive and they stay in their galley most of the time. This is very unlike other international carriers like Austrian Airlines, Lufthansa , and Swissair that fly the same route. Meager snacks and drinks. Seats much inferior to Lufthansa, Swissair business class.Only two bathrooms in Business class and one was declared unusable almost at the beginning of the fifteen hour flight. Bathrooms are not kept clean by staff."
Pros: "Around 10:30 am passengers on my flight who did not have any checkin luggage were offered an earlier flight, which was excellent and quick thinking."
Cons: "It was Boghi in Chennai on the day of my travel unfortunately and smog filled the air reducing visibility for all. The flight was originally scheduled for 9:30 AM and was, understandably, severely delayed even by the time I arrived at the airport. It would be ignorant of me to fault the airlines for abiding by safety regulations enforced by ATC. The execution of the plane transfer could have been far better. I strongly suggest that a procedure is written to reduce stress for all parties involved in such situations. It seemed quite unprofessional as there were passengers waiting, confused about what to do next as we weren't given clear instructions on how to transfer terminals, go through security checks, and acquire the appropriate boarding passes. While the air india employees were agile in their actions, they were visibly uncertain, which did not inspire confidence in us passengers. Once I had boarded the alternate flight, I was appreciative, but I strongly suggest that for everyone's sake a precedent is set."
Pros: "Courteous and friendly staff."
Cons: "Seats did not recline properly. Entertainment was not functioning properly. Cleanliness of aircraft esp the toilets was poor. Seat covers had a musty smell."
Cons: "The boarding crew was not helpful. Their signs were incorrect. They had no desire to find out answers to timely questions. They ran around like chickens. It was chaos at the gate. Once on board the plane, all was fine."
Cons: "The TV on my seat was not working"
Cons: "Just a terrible airline always late waited hours unnecessarily"
Pros: "Short travel time."
Cons: "I had requested for vegan meal but they could not provide it. Plus, entertainment the system were not working well. No seat covered in the bathroom + the area close to the bathroom smelled like pee.."
Cons: "No entertainment on-board, crew was sluggish in making announcements, old aircraft carrier which is shaky & noisy"
Pros: "Loved the staff, amenties offered, comfort of business class for the price paid, baggage limits"
Cons: "No wi-fi when staff told me it would be on in 5 minutes, boarding process is a nightmare, selection of entertainment lacks compared to other airlines"
Pros: "Aircraft was clean, staff was courteous and the food Was reasonably good."
Cons: "The flight was about 30 minutes late"
Airlines flying from Thiruvananthapuram to Toronto have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Thiruvananthapuram to Toronto
Masks required on board, masks provided on flights from Thiruvananthapuram to Toronto
Social distancing seating
Middle seats unavailable to book on flights from Thiruvananthapuram to Toronto
Testing for antibodies, testing for symptoms for flights from Thiruvananthapuram to Toronto
Waiving of change fees. Search flexible flights from Thiruvananthapuram to Toronto