Bag check is not as smooth as can be at CST Terminal 2. Passengers are advised to print out and attach boarding passes at home in a bid to avoid crowding at self-service kiosks given the Covid-19 public health crisis. However attendants then say tags need to be re-printed at the counter as the ones provided by the airline at the airport are more secure. While the check-in process is aided by the helpful staff, Indigo Airlines could do a better job of providing more self-service kiosks and clearer guidance during the online purchase process. Suggest calling ahead to confirm situation on the ground.
Pros: "Not much."
Cons: "We flew to India and back from Turkey. Both flights had 2 stops and both times Indigo said we didn’t have a second flight and wouldn’t give us a second boarding pass meaning we had to go out to the check in both times to get our second boarding pass and both times were very problematic. Also we have a 7+ hour international flight on a very small plane with no free food or drinks. Just not a very good flight experience overall."
Pros: "Worth buying an XL seat Liked the rolling ramp better than steps. Buses to terminal were wuick"
Cons: "Baggage policy for checkin and carryon is too restrictive, too low. Too many email messages sent by IndiGo."
Pros: "The seat was really bad and the crew didn't make any effort to dim the lights for about 75% of the journey. I would say an international flight on a low-cost carrier like Indigo should be avoided."
Cons: "if the cabin crew had been a little more cooperative, this flight could have been better"
Pros: "Amazing crew."
Cons: "Better comfortable plane"
Pros: "Cleanliness, and punctuality."
Cons: "Choice of food available. Since it was lunch time, proper lunch type food should be available, and not just snacks."
Cons: "Flight delay was not communicated timely"
Pros: "6E Prime was value for money. But food promised was not given as a part of it despite asking."
Cons: "Flight 6E 188 to Chennai supposed to leave at 6.20 AM got cancelled by airliner. Lot of discomforts faced. Indigo should pay me penalties to me by three times the charge."
Cons: "45 minutes in the checking queue. And long queue at the boarding gates. Please get your act together. All it takes is a little forethought and efficiency — not many people looking busy and doing the same thing."
Pros: "Seat is as good as a concrete slab of a park bench."
Cons: "Late departure. No communication to passengers. Taking passengers to aircraft in a bus before it is ready and making them wait for a long time. In fact the passengers from incoming flight were disembarking when we were taken to the aircraft. Last week also it was the same story."
Cons: "Could have been on time"
Cons: "Flight was on time. Crew were professional."
Pros: "The cabin crew behaviour"
Cons: "Boarding experience, boarding gate staff behaviour"
Pros: "Very efficient transport to/from craft. Staff very helpful"
Cons: "Flight was delayed"
Pros: "The crew is very good. Best behaviour. Arrive before main time. Seat os comfortable."
Cons: "Service facility is very good. I like IndiGo crew members & their behaviour."
Pros: "On time"
Cons: "People requesting to switch seats"
Pros: "Very good cabin crew"
Pros: "Time from landing to collecting our luggage was the fastest we’ve ever experienced."
Cons: "Ran out of food options by the time the trolley reached us. This was a problem as we hadn’t had time for lunch"
Pros: "Efficient check-in and boarding."
Cons: "Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item."
Cons: "Check in was terrible. They had so much trouble with international credit card!!! Almost made me miss my flight."
Pros: "Good and friendly staff.Food is good"
Cons: "Need to get more organized with lines. Discipline at lines should be followed . They kept on changing gates once I understand twice is okay not 4 times . Also no point on charging outrageous amounts for excessive baggage for international customers."
Pros: "Flight Stewart’s Response"
Cons: "Ground staff highly untrained & indifferent"
Pros: "Friendly attitude"
Cons: "Charging for food or beverages"
Pros: "the airline manage the well UPTU issuing boarding pass."
Cons: "Airline doesn't provide inflight meals moreover they do not accept Indian currency, the currency half the country from which they are operating. They were accepting credit card to be charged in US dollar or cash in Qatar Riyal for the food amount. I offered to pay through credit card but two cards has failed while third was accepted. There were many passengers who were not carrying case in Qatar Riyal and their cards work not successfully swipe,therefore they remained hungry. This is in human and no airline on international route is allowed to do so"
Pros: "The crew and the boarding was sufficient."
Cons: "Seats were not comfortable, the snacks were marginal."
Pros: "Other devices as usual ok."
Cons: "No availability of merchandise items."
Cons: "We are foreign students and when we purchased our ticket we were not given the option to buy a student price ticket in Kayak or at the indigo counter at the new delhi airport. We were charged 3000rps each for overweight luggage and the staff at the check in counter in Jaipur were really rude about it. After having paid an extra 3000 rps which was almost like buying another flight ticket to new Delhi for just a 35 min flight, our flight was 1 hour delayed!! Definitely we will NEVER fly with indigo again!!!"
Pros: "On time and before time"
Pros: "Efficiency- punctuality - price"
Cons: "Seat confort 0"
Cons: "Delay from in DEL caused a missed connection."
Pros: "It started on time and landed before time."
Pros: "Crew tried to be helpful and friendly."
Cons: "Difficult to find if in right line to check in. After asking many finally found a staff member who realized I had only a few minutes to catch my flight. Then given priority. IT COST ME ABOUT $67 USD ONE WAY BUT IT COST MY BAG $87 USD TO BE CHECKED IN. Another cut rate airlines that charges for everything extra--soon th toilets!"
Pros: "Kayak service is not good"
Pros: "Smooth checkin and seating"
Cons: "Security forgot to stamp one of my bags so hand to dash back again"
Cons: "WE HAVE BEEN RUSH TO TAKE AN EARLY FLIGHT FROM vns TO del , Staff is helpful , but it kind of not clearly something about luggage cost. but everything over all look good. Thank you."
Cons: "The flight was delayed repeatedly, so I never got on board. I drove to Delhi instead to catch my flight from there. Indigo made no arrangements to help anyone get anywhere that I could see."
Pros: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "the wait in the hall at the gate in Jaipur was not very comfortable"
Pros: "Nothing that i liked"
Cons: "I wanted to cancel the ticket but none of your cook gravy details were reachable. I sent emails but no reply. I had to cancel the ticket from indigo directly but i didn't get the refund for the same yet. Bri unhappy with the service."
Pros: "The staff tried to be helpful, but they were not."
Cons: "I booked my flight through Kayak, which redirected me to Kiwi.com. They in turn booked my flight and sent me my tickets in an attachment that wouldn't open. When I tried multiple computers, the website said, system down. So I couldn't print my itinerary. Hence, when I got to the airport, they wouldn't let me in. After two hours of people telling me "No no no", someone finally figured out that kiwi had used some unique credit card number under my fellow passenger's name. I had struggled and argued for two hours. Finally someone knew and recognized the issue and helped us. In the nick of time, we were allowed on board."
Cons: "The airline was entirely too stringent on weight restrictions for luggage without consideration for long international hauls."
Cons: "I missed the flight coz it was preponed. I had to spend 500 extra dollars on scheduling my international flight."
Cons: "My son unable to use ticket I prepaid for him on my card. They wanted physical card which I have in usa not in India with my son"
Cons: "Flight was Scheduled to departure at - 22:10.I reached and took boarding passes 1.5 Hours before. They Gave me Passes with Departure Time - 22:30. So delay was pre planned. At 21:45 they announced delay just before boarding start time"
Our flight was delayed by 2 hours from the departure time. Pilot could not land in Delhi while all other flights landed in time. Flight was taken to Jaipur. Asking a glass of water at Jaipur, air hostess told me to wait and reaching at Delhi she declared that there is no water in the flight. Condition of wash room was horrible. When a long time, the flight was waiting at Jaipur, at least arrangements of water & cleaning of wash room could be done. Instead the air hostess served some peanuts & a small fruity which was meaning less. Flight landed in Delhi after 3::00 hours in the morning..
air conditioning was not upto mark, flight delayed more than an hour
They cancelled the Kandla- Delhi flight without notice, did not provide me to use other airlines. Their own airlines connection would have rendered me to miss my international flight Delhi to EWR . I spent 5600+ , but got the nastyjet
Pros: "Yes it's good"
Cons: "Crowd less flight got departure easily"
Cons: "No comment"
Pros: "Excellent crew!"
Cons: "Boarding in a bus is a bummer"
Pros: "Amazing crew. Professional"
Pros: "The crew was amazing but the seat was too close, very little leg room"
Cons: "Food was strictly Indian, not for an international chooice"
Pros: "Food was good. Service was good."
Cons: "1. Can you please have air fresheners? After a 2-hour flight the air felt very stale and the human smells were uncomfortable. 2. I always prefer a window seat for the view but my window glass pane was terribly deteriorated from the outside. Didn’t inspire much confidence in the aircraft. Not too significant a complaint but I’d have really appreciated if I could’ve had the view also."
Pros: "The Spicejet staff is very uncooperative . They failed to keep their promise to help change the departure date because of death in the family. They said they will help me change the ticket although I was willing to pay the penalty. Kayak should investigate this ad try to help customers PNR LDGLGQ Ref letter for complaint to Spicejet customers care 04972182 Mahfuzur Rahman Tel 901 2384134"
Cons: "Avoid recommending these agencies for the above mentioned problems. And help reimburse my money Mahfuzur Rahman."
Pros: "Crew was friendly."
Cons: "I purchased seat 4D. Boarded and found that there was no 4D, 4e, 4f. After some chaos they found us alternatives but no Apologies, understanding or accommodation for the inconvenience."
Pros: "The crew was friendly and professional."
Cons: "The check-in staff at the counter give the first impression, and my impression was that they were stressed. Perhaps they need more support. The cabin crew was very pleasant and professional. The aircraft was clean. We arrived in Delhi without complications. The luggage was quickly delivered. Will fly with them again."
Pros: "Flight wasn't full and overall service was excellent."
Pros: "Crew service."
Cons: "Seats cramped enough to cause cramps."
Cons: "Flight was delayed by 7 hrs"
Pros: "The only thing I like was the friendliness of the crew."
Cons: "Starting at check in it was an absolute hassle and I cured many unforeseen costs. I was not able to book my golf clubs as travel equipment beforehand and was charged an exorbitant amount at the airport. I also had to pay for my carry on bag which was also unknown. And the plane was old."
Cons: "Rude unresponsive and uncaring. I will never fly SpiceJet again."
Pros: "Direct flight to Delhi"
Cons: "Flight crew was almost rude. No communication from the flight deck to the passengers"
Pros: "Good crew"
Pros: "Except that it was a cheap flight, I cannot say if I liked anything."
Cons: "Seats are very uncomfortable and small. Food is not good at all."
Pros: "Everything was great"
Pros: "Only Allows just 15kg check-in bag will not work if traveling internationally as then the charge huge fees if over 15kg. My bag was 24kg and cost me an additional 3000 rupees. I have not given the option to check in online ."
Cons: "Reclining seats not working"
Pros: "It was an instrument of torture with so little leg room, I thought it was a joke at first. This, like other scummy budget airlines ram as many rows of seats in as possible, to make more more money. Pure greed scumbags; another airline on the no fly list for me."
Cons: "STOP RAMMING THE AIRCRAFT WITH AS MANY ROWS AS POSSIBLE. It’s torture for anyone without midget legs. DO NOT fly with SpiceJet if you have the nerve to have been born tall. It should be illegal"
Cons: "The flight was already delayed by 2 hours than its scheduled time despite that there was an additional delay of 60 mins and the reasons provided by the ground staff were absurd, none of the Cabin crew members are courteous, they seem to be frowning or in a mourning as if lost some one"
Pros: "Upgraded to Spice max. So front row seats, priority check in, fast track luggage and preboked meals."
Cons: "They only had 2 options for meals on board. And both were bad. With 20 options in their menu, they had kept only 2 options and both were bad. Those too were only snack items."
Pros: "Comfort, cleanliness ,check in."
Cons: "I was refused food as the stewardess did not have change for ₹500:- & cost of food was ₹200/- odd. Being diabetic I had to go without my insulin.. Luggage arrived quite late in Kolkata."
Cons: "The gave us hard time :( first they were not issuing us the boarding passes. They when I call kayak i have been told rebook our tickets. It was the worst day for us :("
Cons: "No food, low leg space. Very long boarding (back seats first, inaudible announcement of which rows should go now, and still very long)."
Cons: "The flight was delayed. The luggage took too long."
Pros: "Faster than driving from Chandigarh to Delhi Great value for price for flight Great service"
Cons: "Had to wait for check in Luggage for 45 minutes. Aircraft crew were rude. Ground staff had no clue about delay in getting luggage"
Pros: "I got a seat in the exit row, so was fine with leg room. Checking a bag, even though I had not pre-paid to do this, was easy and didn't cost anything."
Cons: "Give out free water - the air inside the plane was stagnate and dry."
Pros: "Friendly cabin crew, specially Ms Nandini. Food was okay."
Cons: "Tightly packed 737-800 with189 seats! Seats 1A-C were right next to the front door, and I couldn't stretch my legs in 1A. Narrow cabin luggage space."
Pros: "Punctual and safe flight. Regular service for a budget carrier."
Cons: "This is not a good choice for international travelers. Spicejet is a low cost carrier with a 15kg baggage allowance. I guess most international tourists like me have more to carry. I had 23 kg and ended up paying almost twice the amount of the ticket price. So I think it is better to fly with regular carriers such as Air India."
Cons: "No in flight service. Crammed and small seats. Had to pay recess baggage fees since did not know that the ticket I bought via kayak was without any checked in baggage."
Cons: "They cancelled our flught from Jaisalmer to Delhi. Spicejet is the only airline that flies Jaisalmer. We were ledt arranged in the city where No hotels were available and Spicejet offered to cancel the flight and refund our money. They cancelled our tickets and am yet to receive the refund . We had to hire a cab from Jaisalmer to Dekhi. A 17 hours drive. No compensation from spicejet. Never bank on Spicejet."
Pros: "Low cost, kept the information up about delays"
Cons: "Delayed in total by 4 hours for a 55 min flight. Missed a whole day of vacation as instead of arriving at 1pm, we got there at 630pm."
Cons: "The crazy noise. Loud music playing on the plane. Loud overall noise. Loud engines."
Cons: "Coffee was cold. I also had to pay for it!"
Pros: "Not much. A seat? Free cup of water? The 737? Safety. The drill, and cabin check, was mostly up to international standards. The crew were trying hard."
Cons: "No seat belts for infants. No actual control over size or number of hand baggage. The 15kg weight allowance for stowed baggage (that no one told me about) but I did like the way one could pay for excess at the check in desk. strange that refreshments were served 15 mins before arrival exactly when the pilot started his landing announcement on both legs I travelled. On the longer leg they were also offered earlier it is true, so it seemed especially odd to serve again then."
Pros: "The Flight was comfortable and our Infant Kid enjoyed the flight"
Cons: "Tuticorin Ground Staff Mr Lingadurai was very RUDE"
Pros: "On time courteous staff"
Cons: "The check in counter staff at the Spicejet counter at Tuticorin airport is the worst I have ever seen. The guy was rude and unwilling to let me take my carry on luggage which was 8.5 kgs even though I have no check in luggage. Terrible attitude and worst customer service ever!"
Pros: "Overall good service"
Cons: "The air lines third party vendor haven't provided the booking confirmation until the end which was hectic for us , the vendor is kiwi.com"
Pros: "Air flight girks"
Cons: "Rude on ticket counter. I am English speaking, He was insisting me to understanding in TAMIL. WEIGHT LAGUAGE MORE KG to make money. Lie to give me a window seat."
Pros: "Aircraft and schedule"
Cons: "Entertainment and food could have been better. Not lot of options in the entertainment. Indian food offered in other airlines such as Emirates and British Airways have been better than what has been offered in native Air India flight"
Cons: "Proper check in at the surat airport is requiresd"
Pros: "Just horrible"
Cons: "Worst business class ever! The seats were horrible, 2 seats together, no privacy, no lie flat seats, the window seat person has to wkke up the aisle seat person to cross his seat to go to the bathroom. The air hostesse and the plane crea cordoned of 9 seats in the middle with curtains for themselve"
Pros: "Very professional crew."
Cons: "Missed flight due to delay of previous flight. Got an update email from Air India for first flight, showing arrival in Bengalore at the same time our flight from Bengalore to Delhi was to depart. Not sure in what universe I can be in two places at the same time, both arriving and departing at once."
Pros: "Food was amazing."
Cons: "Nothing works - the entertainment system, reading lights, hand sets are falling apart etc."
Pros: "Timely take off and landing"
Cons: "Very old plane. Entertainment did not work so I sat for 16 hours on the flight with nothing to watch. Crew not responsive. Dirty. Seats uncomfortable with not enough padding"
Pros: "The cabbin crew they don’t even talk nicely to the passengers they have attitude, they don’t even provide extra pillows Food was bad Service was bad Airline is bad six hours delayed from delhi to Hyderabad two times security check that is unexpected. They don’t even realize new born babies, infants, old age and sick peoples are traveling. This airline is dumb, worst, poor, bad, I’m not going to suggest to my relatives and friends neighbors for air India airline."
Cons: "I don’t like food it’s not enough for one person if I ask extra they said we don’t have it, it’s ridiculous it’s long journey you should provide extra food, it was nasty food and not enough."
Pros: "Legroom, food ok"
Cons: "Little service. Crew did not distribute immigration cards to everyone."
Pros: "Flight itself was okay."
Cons: "Flight was an hour late for a 1 hour 40 minute flight. Airport checkin was chaotic. Security was mislabeled leading to having to stand on multiple lines. Gate information was not available."
Pros: "Shorter duration and prompt departure/arrival"
Cons: "Outdated aircraft and lax crew."
Pros: "Welcoming, food"
Cons: "The seats were okay but can be comfortable."
Pros: "Nice new entertainment system. Good sound and video."
Cons: "CREW, FOOD, CUSTOMER SERVICE. My parents were traveling on 29th April. They did not provide blankets or cushion even the flight was almost 15 hours long.. when my dad asked the crew for blankets, they said we only got 25% and we do not have it. The food was horrible.. they even complained at the airport but no one cared.. over all very bad/worse experience they had.. so disappointed.."
Cons: "Food is little boring"
Pros: "Good crew members"
Cons: "Fewer entertainment options"
Pros: "Staff was helpful Ground staff at local indore city office was really helpful and went out of their way to help with my change request."
Cons: "Great food & drinks"
Pros: "Food in 2 hours flight"
Cons: "The kind of food they give"
Pros: "First of all there was no one at the boarding counter That could relay any flight information. The flight was delayed by two hours. I just had to sit there and wait without any communication. I had no idea what time to tell my sister to come to the airport. It was midnight when my flFirst of all there was no one at the boarding counter That could relay any flight information. The flight was delayed by two hours. I just had to sit there and wait without any communication. I had no idea what time to tell my sister to come to the airport. It was midnight when my flight arrived in Delhi.ight arrived in Delhi."
Pros: "Travel schedule & landing before time."
Cons: "My wife and I along with our 2 yr old son were flying AI 102 from JFK to DEL on 12th Dec 2017. Boarding happened on time at 1 pm EST and that was the last sane thing to have happened. First, there was some problem and flight got delayed, AI staff would not tell us what was going on and kept buying time with one excuse or the other. Soon this stretched to over 3 hours of sitting inside the plane while the plane did not move an inch from the gate. Finally they announced there was some technical problem that required a part replacement and as per the DGCA regulations, passengers would need to deplane. After deplaning, we were given a $10 meal voucher and told to stay close by the AI gate as the replacement part was already on the way and the plan would take off around 6 PM. As time passed, passenger's impatience started growing as AI staff just wouldn't share any concrete information. Suddenly around 6 pm they announced that the replacement part had arrived and engineers were working to fix it and that boarding would now start soon, all this while insisting that passengers stay close to the AI gate as boarding could happen any time. Around 7 PM they started the boarding, little did we know that this was merely an exercise in deception that was never meant to get us on the plane, but rather just meant to herd us to a much smaller hall downstairs with poor air conditioning where people along with their hungry starving babies and crying children could suffocate further. To make matters worse, there was no explanation provided by the AI staff still about what was going on, downstairs staff would say engineers are still working and the staff upstairs that was managing the boarding said they were under instructions from downstairs passengers to board the passengers. After about 45 mins of waiting, passengers finally lost their patience. When several Mom's yelled at the AI staff to provide clear cut information, the staff relented and sent the passengers back upstairs where there was better air conditioning and people could still move around. We were still asked to hang out close to the AI gate lest we miss the boarding that could happen any moment - this was still 8 PM. After another hour of wait, around 9 PM finally we got hold of the AI station manager who informed us that the flight had been cancelled. Upon being asked the next steps, he had no answer and asked us to get back to the departure ticketing terminals where they would provide further information. Long story short, the next 2 hours were AI's shoddiness at it's best. Utter confusion, misinformation from the AI staffers, unruly scenes at JFK that eventually required police to be called in was the order of the day. We finally got into an AI arranged hotel at 1 in the night - no dinner - with the promise of being flown out the next day at 12:30 pm. It's another matter that the flight next day could depart only at 3:30 PM, but we were thankful that at least it did. #NeverFlyingAirIndia"
Pros: "On time and connection support"
Pros: "The food and selection of music"
Cons: "The remote wasnot working. The floating bag WAs stitched ar the side of the foot rest and it was uncomfortable to sit there. I was made to complete immigration at the transit destination and not at the first port of entry. This change was not intimated before"
Cons: "Display screens didn’t work properly and one had to Press on random points on the screen to get the movie screen going"
Pros: "I really liked the spacious seat"
Cons: "they are not serving water or any drinks other than during meal times, i have to go and ask for water eveytime. its good if they can sever water in between that may every 2 hours"
Pros: "1. Good food. 2. Air hosts and hostesses were excellent. 3. The baggage handling was good. No damage or loss. 4. No delay, quite punctual all throughout. 5. Boarding was a little messy, mainly due to impatient Indian passengers who won't let other fellow passengers board without a fight for no reason."
Cons: "1. While checking, the front desk person was absolutely miserable. We had a couple of baggage with 25 kilos and others less than 23 kilos. However, she would not let out baggage go until we evenly distribute all of them and make them all less than 24 kilos. We had to open all our bags and suitcases in the airport and redistribute. Quite a nightmare. So for future passengers, if you get someone like her good luck. 2. The Boeing-777 cargo is pretty old. So though it has everything still there is a touch of shabbiness all over the plane. They are not comparable to the top of the line Dreamliners that AI runs quite a bit. 3. Though the entertainment system was good, however, some of the remotes or audio outputs were not working well. Like my audio output was not functional at all. I changed the headphone and it still did not work. They suggested to use my own audio bud, however, I did not have one. 3. Limited beverage choice."
Cons: "Entertainment system was down for 90% of the passengers. The aircraft was very old and some of the seats were held together by duct tape !! The staff was polite but quite inept at hospitality. Will not be flying air India"
Pros: "I was sitting in economy class in a middle seat... it was a comfortable seat and the flight left and arrived on time"
Cons: "The flight crew did not have water to serve after the initial small bottle that each guest received in their seat pocket"
Cons: "Out of every flight I take with Air India 50% of the time TV did not work.. which made me stare in air for 14 hrs.. and food is always very stale.. never feels fresh !!"
Pros: "Hospitality Generally the crew were great."
Cons: "Food could be better"
Pros: "Flight left on time and reached ahead of time Non-stop flight - was a plus Food was just ok. When flying Air India, keep your expectations low, so if you receive poor service, you are not disappointed I flew Air India thinking some seats would be empty and I could sleep however the flight was full."
Cons: "Movie selection was limited. Food was not fresh. The bread was stale The seats did not recline that well"
Cons: "Entertainment hard to use. Did not work well"
Cons: "Need lot of improvements. Why would Air India wait for passengers and miss on time departure? This way causing passengers who are already on the flight miss there connections. They waited 35 min for two passengers and then 15 min on the runway. Just doesn’t make sense."
Pros: "flight schedules were very good and on time. Food and service was good / ok."
Cons: "I had a fragile item ( an LED tv ) and I got it broken :( I realized it only getting home and even I paid the duty in the airport for a broken tv ( ofcourse I didnt know that it was broken)"
Pros: "When we checked our baggage in JFK, we were told that all we have to do was pick the bags and take it to transfer. But when we got to Delhi, they refused to take our bags in transfer. We were stucked with 4 luggages along with our handcarys for 17 hours & no hotel room provided by airlines."
Cons: "Inconsistency with their rules and poor poor customer service at Delhi airport. Staffs were very rude."
Pros: "1. The crew was hospitable 2. Leg room was very good"
Cons: "1. The dirty toilets. They don't stock them with tissues 2. Some seats entertainment systems dont work at all and for others the audio doesn't work 3. The selection options in movies 4. Much older flight"
Pros: "Seating was spacious"
Cons: "Stewardess refused a second drink...for a courteous well behaved passenger. Entertainment system poor quality needs to be updated/replaced. Taste of food was very average. The stewardesss were trying to rush through the dinner thing like they were in a great hurry."
Pros: "Safely arrived ,Air hostess were good when needed help, direct flight to delhi"
Cons: "Food was substituted as they ran out of vegetarian food"
Cons: "The airlines staff in delhi is too rude, they don't even talk nicely. They are so rude and talks on phone all the time even when they are helping the customers."
Cons: "uncomfortable seats, I paid extra for an aisle seat on line but was assigned a middle seat by the airline on check-in"
Pros: "A 14 hour flight that reached an hour early. They upgraded people for free so I got an extra leg-space seat for no extra money. Overall, a very pleasant flight."
Cons: "One or two members of the crew seemed a bit unfriendly. The majority, however, were really good!"
Pros: "Crew worked gracefully to serve."
Pros: "The food served at lunch"
Cons: "After flight was delayed and arrived late we went to the ticket agent to get our missed flight rescheduled. After almost an hour they hadn't completed a single correction. After 90 minutes of fuming they rebooked us for the following day and put us up in the crappiest, dirtiest, noisiest budget hotel we've stayed in over 6 months in India, Myanmar and Thailand."
Pros: "1 hour check in at Kolkata to Delhi, at first wanted us to recheck bags at Delhi. Finally, bags checked through, but needed to get boarding passes in Delhi. In Delhi, 80 minutes at the desk before boarding passes. They suggested we didn't have return tickets, and kept asking for more information. And this was at business class desk! Finally took 4 of them at the desk to take care of it, and then we were so late couldn't get seats we wanted. Unbelievably bad! Beware!"
Pros: "Price, number of stops and departure/arrival time."
Cons: "Old plane, cramped seats, dirty toilets, mediocre food and very ordinary service. The flight is a little misleading - there is a change of plane and a layover - yet the flight number remains the same."
Pros: "I didn't know that we were allowed to land in a random city. Also, when we missed our connection because of the delays, they lied to us about other airlines not havin availability."