Daily cleaning, installation of cabin HEPA filters on flights from Sūrat to Middle East
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 17h 00m
Air India Express flies most frequently to Sharjah from Sūrat.
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Scores according to KAYAK customer reviews
Cons: "In Kiwi i couldnt add extra baggage weight. I had to pay extra in the baggage drop in"
Pros: "I liked the fact that it was a direct flight"
Cons: "Little more customer satisfaction"
Pros: "Basically nothing"
Cons: "They should do announcements properly, and the crew attitude is awful."
Pros: "Worth buying an XL seat Liked the rolling ramp better than steps. Buses to terminal were wuick"
Cons: "Baggage policy for checkin and carryon is too restrictive, too low. Too many email messages sent by IndiGo."
Cons: "Extremely bumpy take off and landing. The pilot could do better."
Pros: "We arrived at the departure gate at 8 am, to be told it was closed for a flight at 8:25 am. We had to purchase a replacement flight 12 hours later. Same airline indigo. Flight 6E6314. Two tickets"
Cons: "Good airline. Flight was delayed due to weather"
Cons: "To avoid travelling by indigo would be better"
Pros: "Flight attendants were the best and very friendly"
Cons: "Not much, on time flights and friendly flight attendants"
Cons: "Nothing I didn't like"
Pros: "Professional and on time. 2 best things about Indigo"
Pros: "Punctuality, and cleanliness."
Cons: "No comments."
Pros: "6E Prime was value for money. But food promised was not given as a part of it despite asking."
Cons: "Check in swiftness"
Cons: "Could have been on time"
Cons: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."
Pros: "Crew was friendly and caring towarda a patient."
Cons: "Delayed by 30 mints"
Pros: "Good service"
Pros: "Reached before time!"
Cons: "Announcements should be in local language primarily. Crew was not friendly. No smiles on any of the crew members."
Pros: "Good and friendly staff.Food is good"
Cons: "Need to get more organized with lines. Discipline at lines should be followed . They kept on changing gates once I understand twice is okay not 4 times . Also no point on charging outrageous amounts for excessive baggage for international customers."
Pros: "Overall cleanliness and service"
Pros: "Friendly and helpful flight attendants"
Cons: "My seat cushion was flattened but otherwise a nice flight!"
Pros: "Other devices as usual ok."
Cons: "No availability of merchandise items."
Pros: "The people"
Cons: "The seats, it was too warm. Being herded into busus like cattle."
Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."
Pros: "On time"
Pros: "It was on time and the staff were courteous"
Cons: "Every now and then Indigo's website has challenges"
Pros: "The airline was just fine."
Cons: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"
Cons: "Flight missed & the passenger is traveling through bus from Bom to Hyd. Very Poor Service. Very disappointed. ☹️"
Pros: "Kayak service is not good"
Pros: "Smooth checkin and seating"
Cons: "Security forgot to stamp one of my bags so hand to dash back again"
Pros: "Nothing much. Typical low cost airline with low level of customer care and interaction"
Cons: "I have already stated what I felt."
Pros: "Everything except that the veg sandwich finished out of stock & myself being a diabetic started having hypo (Low blood sugar). Luckily I had my glucose tablets."
Cons: "Food out of stock"
Cons: "i arrived with 45 mins as requested. Their staff an utter shambles that I feared I miss flight. By that time they said too late (even tho I had time but they didn’t know what they were doing) had to pay an extra £60!!! For their bad management and wait extra 4 hrs!"
Pros: "Nice crew, speedy boarding"
Cons: "I checked in 5 hours in advance and they gave me a middle seat without even asking. There were aisle and windows free in the plane"
Pros: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."
Pros: "Seats are very nice."
Cons: "Flight attendants do not have passengers obey flight safety rules. Passengers roam around plane when seat belt light is on. Talk on phone all the way thru take off. Very weak on enforcement of safety requirements."
Pros: "On time"
Cons: "Food choice"
Cons: "I missed the flight coz it was preponed. I had to spend 500 extra dollars on scheduling my international flight."
Cons: "The chicken Junglee sandwich was stale hard and really dry."
Cons: "My son unable to use ticket I prepaid for him on my card. They wanted physical card which I have in usa not in India with my son"
Pros: "Assistance provided"
Cons: "Crew should have helped the many people who couldn't read to find their seats instead of letting them sit willy nelly like boarding a city bus"
Cons: "Usually late night flights are getting delayed now a days. If not significant say up to half an hour."
Cons: "Flight was Scheduled to departure at - 22:10.I reached and took boarding passes 1.5 Hours before. They Gave me Passes with Departure Time - 22:30. So delay was pre planned. At 21:45 they announced delay just before boarding start time"
Pros: "One of the most horrible experience. No information system for checkin. Was made to run from counter to counter just for checking.. Even no display on the TV screens. Not just for checkin.. even similar situations for boarding gates. Boarding gate changes 3 times .. no passenger management in place with all the chaos.. Overall a horrible experience."
Cons: "Proper check in at the surat airport is requiresd"
Pros: "Helpful and good listening capability."
Cons: "Flight was preponed they should have called instead of sending email which went to junk. They had mobile number."
Pros: "5 hours delay in New Delhi"
Cons: "Shorten the delay"
Cons: "I missed this flight due to a delayed connecting flight."
Pros: "Service was great. Everything was done in a proper professional manner."
Cons: "I requested to make adjustments for my return flight but the crew straight away declined. Basically I wanted to catch a sooner flight to be with family on Xmas Eve."
Pros: "No Baggage Fees, Full Service"
Pros: "on time, arrival time"
Cons: "The food"
Cons: "My TV in my seat was not at all working and the crew was not able to help with any thing."
Pros: "Staff is good"
Pros: "The space on the aircraft and overhead cabin space was good The crew was very supportive"
Cons: "The entertainment system was not working and the headphone also did not connect"
Cons: "Almost everything- uncomfortable seating, pathetic hosting, malfunctioning entertainment system, delays over 3 hours, missed flights and poor customer treatment. Not one thing went right."
Cons: "The flight was delayed for almost 2 hours from Delhi because they kept hold for other flight."
Pros: "The staff were good, friendly and willing to serve The flight arrived almost 2 hours before schedule"
Cons: "The security didnt have the priority lane The entertainment was not working and took 2 hours to get it fixed"
Pros: "Seat spacing was good"
Cons: "Nothing worked right on the plane. The seats were rickety and the reclining didn’t work right, the entertainment screens didn’t work correctly, the audio to connect to the entertainment screen was completely ripped out of the seat and they told me that it was too bad and they couldn’t fix it, the food was terrible, and the service was equally terrible. Flight attendants would ignore the call button if you tried to page them, and I was left with the garbage from my meal for multiple hours. I thought it would be a decent airline because it was part of Star Alliance, but it was an absolutely terrible experience."
Cons: "None of the tv or remotes were working. Spent 15 hours on the plane without any entertainment."
Cons: "Horrible ....very poor in flight services. Outdated aircraft untrained crew .worse in flight experience I ever had .i will never ever fly again with air India .if you are thinking about booking with air India please don't. they will be named worst airlines in the world . I recently fly with air India from san francisco to delhi and back and I regret my decision .unfriendly crew and food quality is very poor they only served beverage one time in 16 hours flight. So learn from my mistake do not book with air India."
Cons: "Didn’t like the food ...."
Cons: "Air India didnt let me on the plane from Bagdogra to Delhi saying I was late eventhough I arrived 1h15mn earlier. I had to purchase a new ticket on Jet Airways to Delhi. Once in Delhi Air India refused to let me on the plane to Dubai saying because I didnt use the Bagdogra - Delhi ticket - and asked me to re-purchase a new ticket! what a joke Air India is!"
Pros: "Fast check in and arrival on time."
Cons: "No entertainment."
Cons: "Old plane, dirty toilets, not working properly, The entertainment was not working throughout the flight to India, and the staff couldn’t fix it. I will not travel again by Air India"
Cons: "Customer service"
Cons: "Outrageous Air India policy: after getting a boarding card, it's the passengers responsibility to make it to the boarding gate on time. If you miss a flight due to long lines at Indian passport control and / or security check then, unlike other airlines, Air India won't book on their next available flight as a courtesy. Rather, Air India makes passengers purchase a new ticket. In my case, I managed to reach the gate for my Chicago flight 15 minutes before departure but the gate had closed 5 minutes earlier. Next, Air India insisted I pay $1,400 for a new one way ticket. They said it's my fault that I showed up at the airport 90 minutes before departure instead of "4 hours". So even after getting a boarding card, for Air India it's the passengers' fault if there are long lines at passport control."
Pros: "Food was good"
Cons: "Seats uncomfortable Entertainment system was not working"
Pros: "Everything done to perfection"
Cons: "Loved everything"
Cons: "No proper information ...flight was finally cancelled after waiting till 10:00"
Cons: "Should Board by row numbers or zones; no lines formed, large crowds with people coming from all directions"
Pros: "It is simply convenient"
Cons: "I am ok with all type of services they provide."
Cons: "food not so good. The entertainment system was not working on many seats including mine"
Pros: "What a wonderful surprise to have sat in first class! My first experience...amazing, friendly staff!! Thank you"
Pros: "I like the food , the crew was good"
Cons: "Screen was not working"
Cons: "I do not like the luggage handling, as my luggage zip was broken and some item were found broken"
Cons: "Mumbai ground staff helpful & pleasant."
Cons: "I booked in my ticket in advance to have seats for my wife & my mom together as they were travelling with an infant. I also confirmed by calling Air India customer care. But once we went to take our boarding passes, we were surprised that customer care representative put different seats. I had repeatedly asked the guy who was charging for extra seat and he confirmed 17D & 17E, but it was 17 & 27. Whole purpose of paying more was defeated."
Cons: "Entertainment screen doesn't work."
Cons: "No entertainment"
Cons: "Schedule and timing of flight"
Pros: "I liked flying on the Dreamliner."
Cons: "The food was substandard."
Cons: "Terrible cabin service (low cleanliness; service not easily available; dirty food trays in the aisle not picked up for hours) Noisy cabin (very loud passengers)"
Pros: "Staff was courteous."
Cons: "Aircraft bears an old and dilipidated look. It looks like these planes have not maintenance at all."
Cons: "TV is not working, food is not good, seats are not comfortable"
Pros: "Plane was right on time and the crew was very nice. They took really good care of us on both ways. I was bit spectic first but the over all leg room and the seats were comfortable. For the money and the direct flight option, I would recommend Air India. Keep up the good job. I also like the fact, they take security very seriously."
Cons: "The entertainment system is bit outdated and could use a nice upgrade."
Cons: "Bad food, entertainment screens don't work. Crew was no help"
Pros: "It took off and landed safely."
Cons: "Baggage restrictions cost travelers $100s of dollars if India is only a stopover when visiting other near countries. One light check in was all that was allowed. Our group was on a medical mission and had to have a bag for our clothes and one for medical supplies. It cost over $800 for 6 of us to have the medical come with us to Nepal. As humanitarian volunteers, that money comes out of our pickets. There is no reimbursement from the sponsoring charitable foundation. We could check both bags for free from the US to Nepal, but because we had to have a layover in India, Air India charged for one of the bags. There was no other airline option available to avoid this cost."
Pros: "There was nothing to like."
Cons: "Food was not good and in my seat video device was not working. Flight attendants were irresponsive and they did not take any action after doing multiple complaints. Overall it was very bad experience and from now on I will avoid Air India"
Cons: "The TV on my seat was not working"
Pros: "Crew seemed friendly, baggage came out quickly upon landing"
Cons: "Flight was delayed 45 minutes. We were sitting at the gate and don't think we heard any announcements. Even boarding we just noticed people start lining up. Snack was a cheese sandwich which we couldn't eat because vegan -- would have been nice to have chips or something."
Cons: "No drinks with meals, crappy inflight. Customer Service is poor."
Pros: "Boarding no issues. Crew really good. Food , dinner ok."
Cons: "Breakfast is not tasty. Too much salt. No working TV for multiple rows. Such a long journey, no entertainment. It sucks. Crew says they complained about it. But no action taken."
Airlines flying from Sūrat to Middle East have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Sūrat to Middle East
Masks required on board, masks provided on flights from Sūrat to Middle East
Social distancing seating
Middle seats unavailable to book on flights from Sūrat to Middle East
Testing for antibodies, testing for symptoms for flights from Sūrat to Middle East
Waiving of change fees. Search flexible flights from Sūrat to Middle East