Daily cleaning, installation of cabin HEPA filters on flights from Saudi Arabia to Varanasi
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Scores according to KAYAK customer reviews
Pros: "I liked the fact that it was a direct flight"
Cons: "Little more customer satisfaction"
Pros: "Worth buying an XL seat Liked the rolling ramp better than steps. Buses to terminal were wuick"
Cons: "Baggage policy for checkin and carryon is too restrictive, too low. Too many email messages sent by IndiGo."
Cons: "All good"
Pros: "We arrived at the departure gate at 8 am, to be told it was closed for a flight at 8:25 am. We had to purchase a replacement flight 12 hours later. Same airline indigo. Flight 6E6314. Two tickets"
Pros: "Crew was amazing, & purchased food was extraordinary quality."
Cons: "We traveled with a wheelchair person, but they boarded her separately from the rest. That meant she was without anyone she knew for some time. It'd been better to allow @ least 1 person of her people w/ her while she boarded."
Cons: "Good airline. Flight was delayed due to weather"
Cons: "I got sick so I had to leave India. I tried for 5 days in a row to cancel this flight but the cleartrip.com website is just a bad labirinth. You are not able to cancel the flight from mobile( when I was in India), you are not able to access the website from Europe."
Cons: "No entertainment very bad seats no blanket when asked for"
Pros: "Crew was great. Back holder of Seats were loose / broken."
Cons: "Connecting Indigo flight was poor as no supply of liquor n beverages. No proper n sufficient food. One cold sandwich was given"
Cons: "all ok"
Pros: "nothing, they did provide us with refreshments for flight delay."
Cons: "everything has to be improved"
Pros: "Always ahead of scheduled arrival in my last few flights. Love it"
Pros: "The staff at the airport check in counter cause too many delays by asking unnecessary questions regarding visa for concerned country, where as they only need to check for onward ticket. Also, passenger at the back of my seat was causing discomfort by stretching his legs too close to my seat"
Cons: "The staff at the aiport check in counter are not very well trained regarding visa requirements for other countries. The cabin crew needs to better train passengers regarding the amount of space allowed for their seat."
Pros: "Seats very uncomfortable"
Cons: "Separate counters for wheel chair passengers as well as bus transport. There were several unruly travellers and it is not fair that ground staff should have to remind passengers of protocol. Separate transport will help."
Pros: "No, not really, especially the boarding crew. Where was chaos and signs of lack of planning. Gate changed towards the end and sequential boarding wasn’t done properly."
Cons: "1. On time performance, flight started 1.5 hours late, 2. Boarding procedure was unplanned and the gate resembled a fish market."
Cons: "Flight delay was not communicated timely"
Cons: "Worst crew. Very arrogant"
Pros: "Neat clean well organised and systematic"
Cons: "Cabin announcements volume can be lowered. It’s too loud"
Pros: "I liked the total travel time the flight took."
Cons: "The boarding suddenly changed the gate just within minutes of the departure & informed none."
Cons: "Check in swiftness"
Pros: "Promptness and efficient management of time. Nice staff!"
Cons: "The food is too ready-made and processed. They incorrectly market it as fresh. They need to have better and genuine food"
Cons: "Could have been on time"
Cons: "Flight was on time. Crew were professional."
Pros: "The cabin crew behaviour"
Cons: "Boarding experience, boarding gate staff behaviour"
Pros: "The flight was delayed & we were not informed over announcement or SMS. We were kept waiting standing in Que for 45 minutes assuring every 5 min that we will board. I am a senior citizen & diabetic. My medicine & insulin routine was upset. If I would have known earlier of the delay I would had my meal & insulin in Airport."
Cons: "The crew, Cleanliness"
Pros: "Clean comfy seats Attentive and polite staff"
Cons: "Very delayed. Refreshments were offered after we had already bought them ourselves!"
Cons: "Very uncomfortable seats. Small and hard"
Cons: "Boarding process can be improved. Clarity of announcements from crew needed as well"
Pros: "No delay proffesioal staff and efficient work and space"
Pros: "Very smooth trip. Efficient control"
Cons: "Boarding was late so flight was 20 minutes late at Delhi"
Pros: "The people"
Cons: "The seats, it was too warm. Being herded into busus like cattle."
Pros: "People taking care are nice lot"
Cons: "Flight was delayed"
Cons: "Paid twice us much for luggage as the plane ticket. Also asked if we wanted a drink and then charged us. Didn't tell us it cost until had and opened the drink. I understand it's a cheap airline and that happens, but would have appreciated telling us ahead of time. Also couldnt get boarding passes online. Will avoid this airline in the future."
Pros: "On time"
Cons: "When we booked the flight we were unaware the price did not include checked baggage. We called Kiwi.com and we asked what it would cost to add checked baggage. They said they’d check and get back with us. When they did they said the additional charge for 15kg was more than the ticket itself!! For more than 15 up to 30kg it was nearly 3 times as much! This really felt like a scam! We asked to cancel the flight and were told we could, but there was no guarantee of any refund. We said to cancel it anyway. Later I was told there would be no refund. I assumed it had been canceled and yet I got emails telling me it was time to check in, etc. And then I’m asked to review my flight! So, between Indigo and Kiwi.com I felt I got terrible service. I will not use either of them again. In the end we got a flight for the original amount including 15kg of checked baggage from a different website and on a different airline that left at the exact same. There was a reasonable charge per 5 kg over the15 allowed."
Pros: "Plane boarded quickly and left right on time. Very comfortable and smooth flight. We were surprised that our luggage arrived before we got to baggage claim."
Cons: "Web check in didn't email boarding passes to the correct email."
Pros: "Almost 4 hour delay. Poor service considering the long delay."
Cons: "Long delays. no compensation. poor communication about delays. Long wait in plane. No refreshment."
Pros: "Punctual and no frills flight, I would go again."
Cons: "Limited food option and choice Appreciate that’s it’s low cost airline, but is disappointingly poor on entertainment (inflight)."
Pros: "Everything except that the veg sandwich finished out of stock & myself being a diabetic started having hypo (Low blood sugar). Luckily I had my glucose tablets."
Cons: "Food out of stock"
Pros: "Low fares, convenient schedules, friendly crews, punctual on three separate flights, clear announcements"
Cons: "Slack enforcement of basic rules: wearing seat belts, not using phones in flight, not standing up until the plane has come to a stop."
Pros: "Nice crew, speedy boarding"
Cons: "I checked in 5 hours in advance and they gave me a middle seat without even asking. There were aisle and windows free in the plane"
Pros: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Pros: "Help desk at check in counter. Such a supportive staff I have never seen. Helping at all moment."
Cons: "Nothing specific"
Pros: "Honestly nothing"
Cons: "This is the worst airline i have ever traveled. Indigo change their flight times many times and they canceled the flight twice hence i will never book this flight in future"
Cons: "The airline was entirely too stringent on weight restrictions for luggage without consideration for long international hauls."
Cons: "I missed the flight coz it was preponed. I had to spend 500 extra dollars on scheduling my international flight."
Cons: "Poor in flight service. Had to twice request for a glass of water which was served in a dirty paper cup."
Cons: "It could have been better if it would have been on time and not delayed 2 hrs and I could have made my connection and not have to pay more than $200 for another flight. I am livid. Never again with Air India!!!!"
Pros: "Crew was okay. Light for service at seat did not work so if I needed something I would have to get up to get it."
Pros: "Usual air India good service"
Cons: "We were told luggage to be collected at vasco de gama. It was unloaded at Bangalore. We then had 13 hours stuck in the airport with our luggage. Had our luggage not been unloaded, as expected, we would have a bit more freedom to move about. My luggage tickets had come off so I had to re-check in in. They then gave me the wrong labels saying i had to check in at internationals. This caused terrible chaos and they did not seem to understand when I tried to explain that going from Bangalore to vasco de gama was domestic. Other than that a pleasant journey."
Pros: "Same thing as my earlier flight.Toilets paper was out of stock. No water inside Toilets."
Cons: "They are not going to change until this is privatize."
Cons: "The two hour operational delay was uncomfortable"
Cons: "Never ever travel by this airline. The flight was delayed by three hours and no one at the at airport was available from Air India to at least tell us when it going to fly.Despite having a business class ticket we were made to stand for three hours and no reason was given for the delay. No question"
Cons: "I didn't like flight from Del to LHR as my seat didn't have the light switch working. So I had to ask stewardess 4 helkp 7 she forgot. asked for 2nd time some body else switched on from cabin. to switch off to sleep had to call back staff. pl repair it."
Cons: "My chair didn't recline My TVs didn't work dispite rebooting Toilets always untidy Very cold"
Cons: "3 hours delay"
Cons: "I purchased seats through justfly but air india refused to honor my seat selection. In fact this happened earlier between SFO to Delhi and Delhi to Pune as well. Money down the drain."
Pros: "Nothing about service"
Cons: "Bad hygiene Poor taste of food"
Pros: "I bought business class ticket from Riyadh - Mumbai- Riyadh But my seat similar to economy’s class."
Pros: "Food and service aboard was good."
Cons: "The flight was stinking badly with smell from the toilets. I got my seat changed, but still the thought of eating in such environment bothers me."
Pros: "The space on the aircraft and overhead cabin space was good The crew was very supportive to help my mother who was on a aisle wheelchair assistance"
Cons: "The entertainment system was not working and the headphone also did not connect Tried to get seats together with family and the seats could not be arranged"
Pros: "Fully upgraded. From seats, entertainment screeens and air hostess service"
Pros: "Staff was really nice .... they were trying hard to please passenger ...."
Cons: "Plane wasn't much clean and seats are breaking ... s most of the tvs are not working ...even toilets some passenger don't keep clean but staff should keep an eye on that...."
Pros: "The Kid's meal was the only thing better"
Cons: "The crews were not helpful. I ordered 3 kids'meal for my children but turned up we had only 2. The crew asked me to wait in the first place but later no kid's meal came and they didn't even give me any explanation. The choice of movies was also very limited."
Pros: "Seats were comfy and stylish"
Cons: "Not much leg room, veg option was bland"
Pros: "The stuff"
Pros: "The food was good and crew was excellent."
Cons: "The seats are not comfortable. Very little leg space. Foot rest was broken, seats don't have enough cushion, and also could not plug in the headphones due to headphones jacks being broken on the armrest and there was no other spot to sit due to the flight being full."
Pros: "We were delayed for so long we missed our connection. They did put us up in a hotel for the night, though."
Cons: "Every time we asked when the flight would actually board, they just added 15 minutes rather than give an actual time."
Pros: "Leg space was really comfortable ."
Cons: "Headsets were very poor . Many sets did not work . Response of entertainment system very slow."
Pros: "Despite a timely delay due to connections, the service was absolutely amazing, and I commend the staff for handling the situation so well. They not only dealt with the situation with grace and kindness, but also paid each passenger individual attention."
Cons: "They did not allow me to cancel the flight even though I was unable to fly."
Pros: "Food was decent. Crew were friendly and efficient"
Cons: "Entertainment system did not work. Neithe rthe reading light. So the 15hour journey felt even longer. Aircraft appeared 'old' - some what beaten up seats and inoperative foot rests."
Cons: "Service was poor, entertainment system not working, very stinky ... eeh ... will never fly Air India in future"
Pros: "Awesome in terms of safety and time taken. He was tired after the journey, nevertheless he enjoyed the food and was extremely satisfied with customer service. Just an 1-1/2 halt in Delhi without going through custom and immigration. Love this hop."
Cons: "Time taken from SFO to Delhi - 15-1/2 hrs."
Pros: "787 is a great airplane."
Cons: "Entertainment system at my seat was not functioning and crew could do nothing about it. Crew was not particularly friendly or respectful of my preference to sleep."
Pros: "flight was on time"
Cons: "I wish its crew members would get an opportunity to travel by other airlines international flight to learn or at least to understand what is hospitality means to them. Infotainment in the flight were limited and you should be lucky enough to get a working one."
Cons: "3 hours late. uneatable food"
Pros: "There were lot of kids around me who were crying all the time one after the other - could not sleep for one minute - tried to change my seat but the flight was full so could not- TV control was stuck so could not move easily"
Cons: "The serving tables are broken and have to be propped up just to eat. The entertainment system did not work the entire 15.5 hour flight. The departing time was changed many times but was not reflected on the website."
Pros: "Same as above."
Cons: "Same as above."
Cons: "Flight delay of 11 hours"
Cons: "The food was bad though i traveled business class."
Cons: "For the similar price as other airlines, this was a very run down plane. The direct long haul India -US flights should all be the newer planes in AIs fleet"
Pros: "Air ck inn prompt fast"
Cons: "Crew rude no manners to talk only 1 persons rest was ok"
Cons: "The crew used to collect the jacket from pagers but this time I had to ask for it but still no one came to collect the jacket"
Cons: "Poor service. Staff not just indifferent but mistreat passengers"
Pros: "The movie selection was ok."
Cons: "Traveling to/from India The staff was horrible from check in, to boarding, to unboarding...no greeting, no smiling, no pleasantries, no warmth...nothing! The planes interior was just horrible dirty, smelled bad and the bathrooms (the entire plane I'd in need of some serious cleaning & with bleach) Food...was just disgusting! Bread & cheese sandwich should NEVER be given as an option....the airline ticket cost too much for that poor selection. Fumigation of a plane with people Onboard? If this is a must, please give notice & provide a face mask for your customers"
Cons: "Many seats on the plane were empty and I tried the touch screen consoles in 5-6 seats and none of them seemed to work. The plane was old and poorly maintained."
Pros: "Staff was courteous."
Cons: "Aircraft bears an old and dilipidated look. It looks like these planes have not maintenance at all."
Cons: "This was my 4th trip, and TV has never worked. I talked to the crew, but they said whole software needs to be changed. So did not bother to do anything. For food, samber had no taste. Other food was ok."
Pros: "The Desk operator at check in counter was very polite and cooperative..."
Cons: "the entertainment did not work, bathroom were not clean,"
Pros: "Boarding experience was OK. However, extra layers of security with two x-ray machines, and the fact that I had to show boarding pass to 5 different Air India was a bot too much."
Cons: "The seat in front of my seat was malfunctioning, as in the inclined position it was almost in my lap, and thus completely restricted my movement. The TV monitor, the remote control for the monitor, and overhead light were not working. So I could not read or watch anything on TV. Also because of the malfunctioning of the seat in front, I could not use my lap top either. It was a 15 hours of misery."
Cons: "delayed by more than three hours - luggage misplaced - no support available at BOM airport"
Pros: "Absolutely nothing"
Cons: "Everything! The staff didn't care about the passengers at all. The food was terrible. The TV's didn't work for the whole flight both ways - Headphones didn't work and we weren't even given one on our return flight. My dad's flight was delayed both times - he spent over 11 hours at the airport with no proper information from the staff. It was my first and most definitely the LAST TIME."
Cons: "The transfers were very painful and the ground staff very poor. Didn't help at all. We had to run around with short layover in varanasi to get a boarding pass and the get through security etc. the process at the front desk was very painful. The crowd was mad and there was no crowd management. No food / refreshments"
Airlines flying from Saudi Arabia to Varanasi have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Saudi Arabia to Varanasi
Masks required on board, masks provided on flights from Saudi Arabia to Varanasi
Social distancing seating
Middle seats unavailable to book on flights from Saudi Arabia to Varanasi
Testing for antibodies, testing for symptoms for flights from Saudi Arabia to Varanasi
Waiving of change fees. Search flexible flights from Saudi Arabia to Varanasi