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Pros: Excellent ground crew and flight attendants.

Pros: Neat clean well organised and systematic

Cons: Cabin announcements volume can be lowered. It’s too loud

Cons: Promises free meal was not provided in lounge- reason cited no mail communication received from indigo

Pros: On time

Cons: People requesting to switch seats

Pros: Baggage policy is good

Cons: They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage.

Pros: Was a very good experience. Staff was friendly and organized. Food was good.

Pros: Wonderful staff and nice, clean airplane. I will use your airlines in the future now.

Pros: Clean aircraft, top notch service, tasty food and on time departure/arrival. Would definitely fly them again

Cons: Nothing

Pros: Absolutely nothing !

Cons: The pilot were absolutely amateurs ! Altitude descend felt more like a nose dive ! Approach to mumbai airport was so rough and that we thought our lives were at stake !

Pros: Nothing

Cons: Checkin staff was very rude and had pathetic attitude

Pros: Service and staff were brilliant

Cons: No in flight entertainment . Plastic pot noodles and rice could be changed to something more environmentally sustainable. Seats not very comfortable.

Pros: It was good flight. Mainly impressed by professional cabin crew. Check-in process could be better as there was no one at priority check-in desk and no sign for the same.

Cons: We asked one of our hand bags to be checked in. But was told we will be charged.

Pros: Well managed. The crew always had a smile on them and seems to be very helpful.

Cons: The crew was requesting to use the toilets at the rear of the plane whereas the one on the front were used by them. That’s totally unfair as there are more passengers than the crew and customer being the passengers should be given more access. The Indigo management should make sure this issue is being taken care of.

Pros: On time

Cons: People requesting to switch seats

Cons: Flight was on time. Crew were professional.

Pros: Time from landing to collecting our luggage was the fastest we’ve ever experienced.

Cons: Ran out of food options by the time the trolley reached us. This was a problem as we hadn’t had time for lunch

Pros: Efficient check-in and boarding.

Cons: Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item.

Cons: .

Cons: Flight 6E 188 to Chennai supposed to leave at 6.20 AM got cancelled by airliner. Lot of discomforts faced. Indigo should pay me penalties to me by three times the charge.

Pros: Crew was good.

Cons: Seating could be better. the cushions would come off

Cons: Could have been on time

Pros: Comfortable

Cons: Check in swiftness

Pros: The flight was delayed & we were not informed over announcement or SMS. We were kept waiting standing in Que for 45 minutes assuring every 5 min that we will board. I am a senior citizen & diabetic. My medicine & insulin routine was upset. If I would have known earlier of the delay I would had my meal & insulin in Airport.

Cons: The crew, Cleanliness

Cons: Worst crew. Very arrogant

Pros: Staff on board are excellent! WAY better service than US carriers.

Cons: Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic.

Pros: Service was good

Cons: Flight was delay that was not good

Pros: It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)

Cons: Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion.

Pros: The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy

Cons: The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher

Pros: Was a very good experience. Staff was friendly and organized. Food was good.

Cons: Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline.

Pros: While waiting to board, they first informed me that I had been upgraded from Economy to Business. Then they changed their mind and said it would be Premium Economy. I still didn't mind. And then they say, what the heck, go enjoy yourself in Business. Now that is something I will appreciate for a long time. Happy Birthday Vistara!

Pros: They had a check in/ luggage drop before the AirTran

Cons: Nothing

Pros: The interior aesthetics are good and the cabin crew are well trained to look after the needs of the pasengers.

Pros: It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)

Cons: Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion.

Pros: Super professional and kind crew. Food was good. Overall, a fantastic flight.

Cons: Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline.

Pros: Well managed. The crew always had a smile on them and seems to be very helpful.

Cons: The crew was requesting to use the toilets at the rear of the plane whereas the one on the front were used by them. That’s totally unfair as there are more passengers than the crew and customer being the passengers should be given more access. The Indigo management should make sure this issue is being taken care of.

Pros: On time

Cons: Courteous and efficient staff.

Pros: Professional and on time. 2 best things about Indigo

Cons: cost of the seats can be reduced or it can be free

Pros: Clean aircraft, excellent food and friendly service. Departure on time and comfortable seats. Five stars!

Pros: While waiting to board, they first informed me that I had been upgraded from Economy to Business. Then they changed their mind and said it would be Premium Economy. I still didn't mind. And then they say, what the heck, go enjoy yourself in Business. Now that is something I will appreciate for a long time. Happy Birthday Vistara!

Pros: Free upgrade to first class for no apparent reason

Pros: Boarding and crew were great.

Cons: Food can be improved.

Pros: Very good cabin crew

Pros: Amazing crew

Cons: Offers

Pros: Clean comfy seats Attentive and polite staff

Cons: Very delayed. Refreshments were offered after we had already bought them ourselves!

Pros: Very efficient transport to/from craft. Staff very helpful

Cons: Flight was delayed

Pros: The best airlines

Pros: Cleanliness timing

Cons: Baggage cost for extra luggages.

Pros: Wonderful staff and nice, clean airplane. I will use your airlines in the future now.

Pros: Clean aircraft, top notch service, tasty food and on time departure/arrival. Would definitely fly them again

Cons: Nothing

Cons: Waited close to an hour for collecting baggage at the terminal

Pros: Comfortable

Cons: Check in swiftness

Pros: The flight was delayed & we were not informed over announcement or SMS. We were kept waiting standing in Que for 45 minutes assuring every 5 min that we will board. I am a senior citizen & diabetic. My medicine & insulin routine was upset. If I would have known earlier of the delay I would had my meal & insulin in Airport.

Cons: The crew, Cleanliness

Pros: Efficient check-in and boarding.

Cons: Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item.

Pros: Clean aircraft, top notch service, tasty food and on time departure/arrival. Would definitely fly them again

Cons: Nothing

Pros: everything went smoothly.. good service, good food

Pros: I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again

Pros: The food quality and the inflight entertainment were better than most other commercial airlines. The free upgrade to premium economy due to availability was also welcome.

Cons: Three things : 1) The crew seemed to be relatively inexperienced and just out of college. I observed a couple of informal communication exchanges from their part. But the crew were helpful and tried their best to provide the best customer experience. 2) The boarding process normally starts with business and premium class and then followed by economy. For my flight however the economy class was boarded first while the business class passengers were kept stranded waiting in a separate line. This also reflected the inexperience of the crew which handled the boarding. 3) Vistara was my connecting flight from Pune to Delhi followed by British airways flight from Delhi to London. Though the flights were booked under one ticket, the representative did not checkin my luggage throughout the journey due to which I had to collect my baggage at Delhi and check it in again. The representative explained that vistara still didn't have alliances with most airlines allowing luggage to be checked in till final destination. This is another front on which they can improve.

Cons: Could have been on time

Pros: I liked the total travel time the flight took.

Cons: The boarding suddenly changed the gate just within minutes of the departure & informed none.

Pros: Professional and on time. 2 best things about Indigo

Pros: Neat clean well organised and systematic

Cons: Cabin announcements volume can be lowered. It’s too loud

Pros: While waiting to board, they first informed me that I had been upgraded from Economy to Business. Then they changed their mind and said it would be Premium Economy. I still didn't mind. And then they say, what the heck, go enjoy yourself in Business. Now that is something I will appreciate for a long time. Happy Birthday Vistara!

Pros: Boarding and crew were great.

Cons: Food can be improved.

Pros: It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)

Cons: Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion.

Pros: The best airline in India... by far!

Pros: Very good cabin crew

Pros: The cabin crew behaviour

Cons: Boarding experience, boarding gate staff behaviour

Pros: Punctuality, and cleanliness.

Cons: No comments.

Pros: I liked the total travel time the flight took.

Cons: The boarding suddenly changed the gate just within minutes of the departure & informed none.

Pros: Less leg room than Jet

Cons: At least the emergency row should have more space

Pros: Nothing

Cons: Staff rude from check in to the cabin staff. No comparison to Mid East air lines.

Pros: I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance).

Cons: The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information.

Pros: While waiting to board, they first informed me that I had been upgraded from Economy to Business. Then they changed their mind and said it would be Premium Economy. I still didn't mind. And then they say, what the heck, go enjoy yourself in Business. Now that is something I will appreciate for a long time. Happy Birthday Vistara!

Cons: Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline.

Pros: Ground reservation and check in crew were amazing.

Pros: On time

Cons: People requesting to switch seats

Pros: Ok time