Daily cleaning, installation of cabin HEPA filters on flights from Puebla City
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Scores according to KAYAK customer reviews
Pros: "Thoughtful crew."
Cons: "More comfortable seat."
Pros: "Crew was super nice."
Cons: "Bathroom was horrible and smelled very bad. Flight was delayed and delayed."
Pros: "Flight was nearly empty. So crew had plenty of time for customers."
Pros: "Everything perfect"
Cons: "The only issue that would have improved the trip would be if tickets were free Lol"
Pros: "The crew made the best out of it and thankfully it’s an extremely short flight."
Cons: "A 20 minute flight was delayed for 2.5 hrs. United did a terrible job with notifying passengers, just simply bumped out departure in 15 min increments. Original excuse was inbound delay, although plane was there for 6 hrs already. Passenger soiled himself in cabin and there was no ventilation."
Cons: "Flight delay ,almost two hours. Have a chance to change to another flight with empty seats , not alowed"
Pros: "It didn’t happen."
Cons: "Because of the late plane and possible missed connection, I was re-booked for the next day without any compensation."
Cons: "Small plane"
Pros: "The service and they way the treat you is the best."
Cons: "I liked everything"
Pros: "the entertainment program was good, and the plane in good shape"
Cons: "food was terrible"
Pros: "It was a bus trip. No food, crappy seats, and treated like we were cattle. The only positive was United’s new direction? The seats are smaller but yield more leg room. They will probably rethink that. There is inflight entertainment if you have your own device with WiFi and a screen. So pros and cons, but essentially a bus trip."
Cons: "Most disliked the seats. Not very comfortable for a three hour trip."
Pros: "mediocre service"
Cons: "constant delays"
Pros: "Excellent United customer service, Reagan National, ease of check-in"
Cons: "The aircraft was older, but United is in the process of renewing their fleet."
Cons: "Cramped seating"
Pros: "The landing was one of the smoothest I have ever experienced on the Belize runway. And that is saying alot, as the runway is very rough!"
Cons: "Confusing carryon regulations. Said “no carryons” so I repacked & when arrived at gate EVERYONE had full sized carryons...!"
Cons: "Plane had very little luggage space. I'm explorer card holder boarding should be priority I was in group 2. Food was not of good quality hence lot of people left it. 3. Sets were too narrow."
Cons: "Flight didn't happen due to reschedule from delays"
Pros: "The plane ride was great really liked the connecting times"
Pros: "14 hour flight. The legroom in economy seating on UA 82 is an absolute joke if you are 5 feet 6 inches or taller. I am 5' 11" Charging $200 premium for economy plus which on united is a few more inches of legroom unlike other carriers where it's a step closer to business class."
Cons: "Entertainment system was not working for the duration of the flight (14 hours). Legroom in economy seating $200 premium for 4 more inches of legroom No automatic upgrade for silver star loyalty membership even though plenty of seats available."
Cons: "I had flown from Honolulu to Denver arriving at 6:30 am this morning having paid $25 for a checked bag. So had to get luggage and turn right around to check-in for Denver to Cedar Rapids and pay another $25 with the same airline because I wasn't able to check all the way through! So I feel I was charged double"
Cons: "Food options weren't good."
Pros: "United is old school &, I'd forgotten what that meant. The crew was nice, the flight itself was fine, a bit bumpy, but that's weather, not the pilot. The in flight entertainment was good, and had many choices."
Cons: "One tiny bag of snacks, paying for Wi-Fi so I could get work done? Sitting in a seat that wouldn't tip back correctly (that I upgraded to the night before +$109)"
Cons: "Had to pay for wifi, snack was really small,"
Pros: "There was a nice selection of entertainment"
Cons: "The plane was not comfortable at all for an International flight. United should invest in bigger planes for flights over 6 hours. I could hardly sleep since the seats were so uncomfortable. Further, I was unable to get up and move around as much as I had on other international flights. There was no room on this plane to walk around and stretch. The food was mediocre. Quantas, Air China and Japan Airlines have much better meals."
Pros: "Nice and smooth ride"
Cons: "All was great!!"
Pros: "6 Feb from Newark to Delhi the Tv out of order no one is helping hand in the flight poor service. Only one thing is good that flight is well in time"
Pros: "We departed on time and arrived at least half an hour early."
Cons: "The seats lacked those tabs on the side of the headrest that fold forward to help hold your head while sleeping and little leg room."
Cons: "Boarding went fine and was on time. After boarding, the plane then became delayed for over and hour. No notification was given until over 45 of waiting, the pilot said he did not know why we were delayed. They also made me check in a bag which was small enough for a carry on. There was also plenty of space in the overhead compartments when I got aboard. I had to wait 30 minutes after the flight for my baggage."
Cons: "Fly on AA"
Pros: "The plane was unboarded due to mechanical problem but a new plane was found and within an hour we were back on board. Appreciate the quick turnaround."
Cons: "Not like Air Canada ... I can tell the staff are tired of their jobs. Entertainment you needed to pay for. Really bare bones"
Cons: "Got delayed and flights cancelled with very little information or assistance from united to help solve the problem. Finally transferred to American Airlines and had a much better experience"
Cons: "No help from the flight attendants before we landed to inquire to see if the connecting flight would wait - just MINUTES!"
Pros: "Quick boarding, the crew was great, arrived early"
Cons: "The wifi was inconsistent"
Pros: "Between the rude and smippy flight crew, getting kicked out of my premium seat for a flight attendant with only a promise of a refund if I saw the gate agent when I landed, and the a/c quitting mid flight to turn the plane into a flying sauna, I now remember why I hate to fly United."
Cons: "It was the most uncomfortable seats and the plane was delayed. My luggage was also damaged."
Cons: "Flight was late"
Pros: "Overall the flight was good."
Cons: "I was a little disappointed when I discovered the weight limit for carry one was so much more restrictive than other major carriers. The seats did not feel as comfortable on the Liftansa flight as the United flight."
Cons: "Over two hours late leaving"
Pros: "Airline attendants were friendly and attentive."
Cons: "I sat in a window seat, yet had no window. I travelled with two other people, and none of us were able to sit together. The seats were more cramped than any other plane I had been on. The light above me was not even strong enough to illuminate the words of the book I was reading, so thankfully there was still some sunshine. There was also no in air entertainment, which I feel like is usually a standard on most planes nowadays."
Pros: "Not much, except the fact that it could have been worse."
Cons: "- Cheap quality food. And less in quantity. Less options. And they ran out of meal options even though I indicated them at the time of booking. - Not so clean - Sickness bags were used ones and had something in them. Clearly, they were not replaced. Toilets didn't have basic supplies like moisturizers. Not to mention they were super cramped. - Entertainment system was out of 60s. Small LCD and were of the smallest resolution and viewing angles - made watching anything akin to watching those cam rips floating all over internet. - Cramped leg room. And the premium seat didn't have any better room. Overall, one of the poorest flights I have ever flown on. Even Air India has much better planes and service."
Cons: "I am 6' 5" and my wife is 6' and we are both thin. She had the middle seat and I had the window. There was not enough leg room and we were squeezed in shoulder to shoulder. This was for the flight from San Francisco to Portland."
Pros: "Legroom and seat size were terrific. For me, movie selection was great--best of 2015."
Cons: "Luggage was delayed--apparently not transferred in Munich to United flight. Fortunately, it was only a 24-hour delay and contents arrived intact. But the explanation of what I could purchase to meet my immediate travel needs (toiletries, intimate garments) was indefinite and unclear and subject to reimbursement only if approved. Boarding was subject to additional security for flights to US in Munich airport where passport was checked yet again and stupid questions were asked and passengers were shuffled through a long queue."
Cons: "I never took this flight since the San Francisco flight got delayed that when I got to the gate to board the Washington flight. The gates closed on my face literally. Awesome trip.! (Sarcasm included)"
Pros: "On time flight"
Pros: "Grand Junction is a small airport so getting through TSA was a breeze, even though I have two knee replacements and zippers on my pant pockets. The United staff, at checkin counter and on plane could not have been nicer. Thanks for the snacks and sparkling water. In flight entertainment on phone, great! Please offer a Credit card without the $95.00 annual fee. I could become a regular."
Airlines flying from Puebla City have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Puebla City
Masks required on board, masks provided on flights from Puebla City
Social distancing seating
Middle seats unavailable to book on flights from Puebla City
Testing for antibodies, testing for symptoms for flights from Puebla City
Waiving of change fees. Search flexible flights from Puebla City