Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Ahmedabad
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Scores according to KAYAK customer reviews
Cons: "All good"
Pros: "Good leg space and entertainment options"
Cons: "I was eligible for a complimentary hotel for my connection. However, in none of my correspondence was mentioned that I'm supposed to request a hotel ahead of departure. No emails from Kayak and neither Emirates. This is extremely disappointing and unnecessarily costly"
Cons: "Crew missed our rows a couple of times with drinks. Seat on flight from Dubai to Sydney not vey comfortable,"
Pros: "All services are simply best."
Cons: "If you can add more Indian food, that will be better."
Cons: "Evrything was fantastic"
Pros: "amazing customer service. great seats and interior. well on schedule."
Cons: "no window seats were available just some time after check in was open(at least when i got notification). Got airplane ears- pressure issue. This has never happened to me before."
Cons: "More what expected."
Pros: "Food is good."
Cons: "Seats could have worked well. Infotainment could be better"
Pros: "Flight was delayed for 6 hours while we are in the plane, on top of my 13 hour flight"
Cons: "letting people know that flight will be delayed ahead of time"
Pros: "The crew was Amazing and The seats where comfortable."
Cons: "Flying for the first time I think everything was excellent."
Pros: "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
Cons: "Everything was GREAT"
Pros: "The entertainment system was excellent and the free WiFi was good. The food was good, it was a bit more than expected as were the numerous beverages. The service was excellent."
Cons: "The free WiFi was limited to a small amount of data or two hours."
Pros: "The in-flight entertainment is quite good. Getting on the plane was a fine experience. The flight itself went smoothly."
Cons: "Boarding either didn’t announce my zone or didn’t do it clearly enough. The meal service was decent but I don’t think the crew came by with tea or coffee much. The seats were narrower than I recall from previous emirates flights. Information on connections were said to have been updated in the entertainment system, but were not updated in actual fact."
Pros: "They were very courteous and provided us with a solution with an overweight luggage so that we wouldn’t pay the extra fees. Flight was very smooth on the 777. Best flight ever."
Cons: "Nothing negative about this flight."
Pros: "The comfort and smooth boarding procedure"
Pros: "Comfortable seating"
Cons: "No problems"
Pros: "The servoce was as usual very good."
Cons: "Hardly anything to criticise in relatively short journey."
Pros: "I always love traveli ng eith Emirates. Great service. They are punctual. Good entertainment system. Comfortable flights and service overall."
Pros: "Good flight and on time."
Pros: "Entertainment and great inflight staff service."
Cons: "Food needs a bit more innovation."
Pros: "We liked the service that was given, the crew member was nice."
Cons: "We didn’t like how are seats were all messed up, my kids, my wife had all different seatings."
Pros: "The crew was excellent. Very friendly and helpful. Inflight entertainment selection was great tho the screens were average. Good beer selection."
Cons: "Seats are so uncomfortable. I'm a young guy, and by the end, my back was hurting. They barely reclined and no leg room. Food was about average."
Pros: "Staff is very good. Always smile on face."
Pros: "More space"
Cons: "Services must be improved as far as hospitality is. Concern"
Pros: "Just a fantastic crew, great airplane the Air Bus much more comfortable than the 777 .."
Cons: "This was a fraudulent charge!!"
Pros: "Quick boarding, on time, nice amenities near the gate."
Cons: "The menu had a vegetarian and a chicken option, but when the trolley came around, they only had vegetarian options. We were in the fourth or fifth row from the front (in Economy), so it's surprising if they ran out of the chicken option that early."
Pros: "Nothing. It was worst."
Cons: "They bother me with my duty free gifts. You have to make some solutions"
Pros: "Service from staff"
Cons: "Disembarking for passengers needing wheelchair was prolonged and cumbersome; As a result,my one suitcase was lost by another passenger picking up my bag and I ended up spending 3 extra hours at the airport completing formalities!"
Pros: "The flight was superb."
Cons: "Nothing. Will always fly Emirates whenever I get the chance."
Cons: "My Parent were traveling and My father recently suffered a heart attack. There was too much turbulence on the flight, so much that the crew members were terrified. It was very unsettling and unpleasant."
Pros: "The inflight crew was helpful, kind and efficient"
Cons: "Seat head cushion is not comfortable for short prople"
Cons: "Me, my husband and my daughter didnt get seats together in the aircraft though we checked in before 48 hours."
Cons: "service, staff. had night mare"
Cons: "Kitch design, fat people should not be allocated middle section seats"
Pros: "The inflight movie selection and entertainment was very good."
Cons: "The food was a bit disappointing."
Pros: "Bumped up to first class"
Pros: "The crew were Amazing, thank you Anastasia. Mark, Claudia and everyone on floght EK219. AMAZING job"
Cons: "The food i wish there were more choices please."
Pros: "Crew was pleasant and friendly."
Cons: "The plane seemed old compared with my flight to Dubai the morning of May 4, 2017."
Cons: "I Was sick had a flu ! I asked for tea and I was waiting for about an hour :("
Pros: "Friendly crew"
Cons: "The boarding was chaotic. The public address at the gate was not clear and everyone seemed to line up randomly."
Pros: "I would like to say this is the most horrific experience I have ever had traveling and using Kayak. I was late by 10 mins getting to the ticket counter and Emirates gave my seat away. I then proceeded to attempt to rebook and the Emirates agent advised they are sold out for the next 3 days and have no flight alternatives to offer. I contact flight network and the person I spoke proceeds to tell me the same thing and there is nothing they can do for me. Basically that I would need to purchase a whole new ticket on another airline as Emirates doesn't have availability. Which I did. Now I'm looking online and Flight Network has my exact flight on Emirates available at same price I paid for my ticket. But now my new ticket purchased to get home is non-refundable. I'm out over 1000 dollars because of bad info. This has been a horrific experience and after being loyal to Kayak for years.... I will never use the site again."
Pros: "The flight staff was great! Overall service was great."
Cons: "Ahmedabad and Dubai do not have good line control all passengers gather in the front. Washington Dulles has lanes for zones that is orderly."
Cons: "I missed the first segment of my flight due to an accident and traffic on the way to the airport. I was asked to pay $1200 to get on to the next flight (without any warning that my subsequent segments will be suspended) so I bought an one way to Dubai from NYC. Then my subsequent flights were all suspended and I had to buy a new set of flights for the remaining of the trip. I didn't get to take any of the flights I purchased through Kayak."
Pros: "Very unprofessional crew, particularly Katarina who had quite an attitude and twice left out the last four rows for drinks and coffee. Simply out of laziness."
Cons: "Online check-in had website issues and did not allow seat selection. Web check-in and on board service need significant improvements. Would not fly Etihad again; much higher standards and better service with Emirates or Qatar Air."
Cons: "Caboj crew were unfriendly and bordering on being rude. The basic rule of any service is to smile but when you've cabin staff whi look grumpy on a 7h flight that speaks of poor training of cabin staff. Etihad needs to do much better to retain customers on this hot segment."
Cons: "The Seats were really old and no new movies"
Cons: "THEY GAVE ME A BROKEN SEAT AND THEY GOT ANGRY AGAINST ME, EVEN THOUGH IT WAS UNSAFE"
Cons: "Paid for extra leg room seats and didnt get them"
Pros: "The service was good"
Cons: "At abudhabi there was no sitting available, while waiting for connecting flight, and saw people spitting in the airport lounge, it was unsanitary. Why ethihad donot enforce cleanliness in the lounge."
Cons: "The plane (A330) was parked at outer parking position away from the terminal building. They kept us waiting inside the bus for almost 30min with barely working AC at 40+ degC. Once the bus arrived to the plane embarking was done via roofless staircase."
Pros: "Entertainment and food were not bad."
Cons: "The plane was an old aircraft, crew could have behaved more kind, and the plane’s seats need to be replaced they felt like sitting on cardboard."
Pros: "Crew was excellent food was good."
Cons: "sea food"
Pros: "All services"
Pros: "Crew and food"
Cons: "Couldn't check in online and caused me to miss my flight. Then made me buy new tickets"
Cons: "Etihad staff for borading at Toronto (YYZ) airport was rude and unpleasent. Always long lineups to get boarding card, they treat passengers like cattles and sheeps. Etihad airlines ground staff was very rude! Seats in the economy class of Etihad airlines are getting congested more and more every year."
Cons: "Breakfast quality was not good .In breakfast they gave vegetarian food .Flight departed late by one hour ."
Cons: "There was a airplane change that delayed the flight by 4 hours. No compensation was offered. Entertainment volume was too low even at max level"
Pros: "Fast track"
Pros: "Great cabin staff"
Cons: "Uncomfortable. Entertainment was unwatchable. In physical pain from poor seating."
Cons: "Very un.porfessional ."
Cons: "The Crew do not give you the meal what you booked during reservation, what is the point in booking the meal prior if it is not served."
Cons: "A bag was lost at Ahmedabad airport."
Cons: "Abysmal experience on our return flight! # Abu Dhabi Airport is so outdated and an embarassment compared to the other Regional Airports # Boarding procedure still shambolic # A330 seems old and uncomfortable - even though it is a new plane # Cabin Crew so unfriendly and sour # Toilets again disgusting within 30 minutes after taking off # Food still shockingly disgusting # Onboard entertainment still inferior to Emirates/Qatar/etc."
Cons: "Food service needs to be faster due to length of flight."
Cons: "Flight was delayed for around an hour, without any prior notice."
Pros: "Same as above great crew"
Cons: "Boarding process chaotic long wait in bus"
Pros: "Excellent crew"
Cons: "The seat was not comfortable at all to narrow and short distance you can not eat or set or sleep"
Pros: "Clean well maintained aircraft. Enough leg room"
Cons: "Flight was delayed from JFK as well as Abudhabi. Inflight service was not that great"
Cons: "The worst airline experience overall. AVML food was requested but I have never had worst food than on this flight (ever in my life). The crew to abu Dhabi was Ok but I had the worst experience ever on the flight to Ahmedabad. I actually got yelled at by an air hostess because I accomodated an elderly couple to sit togather and I sat on next seat over. Not a common sense airline. The Abu Dhabi airport was hot as hell. Yes, inside the airport terminal was super hot, close to 90 degrees.... Emirates is far superior Airline than this."
Cons: "Cramed. Bad food. NO CONTROL ON SIZE OF LUGGAGE ALLOWED IN CABIN"
Pros: "staff were great"
Cons: "a little bit of a late departure"
Cons: "Food was horrible. First of all, we didn't get what we had requested. On top of it, whatever they had provided was substandard. Especially whatever they had given as sandwich."
Cons: "Everything. They are excrllent."
Cons: "The airline made it very clear that there is a class system and I felt like a refugee sitting in economy and was not fed well. Flight attendants were very good at ignoring your requests like it was fun."
Cons: "Seats in business class could definitely use an upgrade in this segment,.. not worth the business class premium vs. the longer segments"
Pros: "Best flight ever"
Pros: "clean toilets"
Cons: "breakfast food was more oriented toward near east taste than western tastes. Very bumpy ride,the pilots should have tried to go around turbulence or reduce speed,etc."
Pros: "The food"
Cons: "Flight was delayed. Wait,wait,wait. Overnight stay in a HARD AIRPORT CHAIR."
Cons: "On the flight to and from Abu Dhabi from DC, both planes had a mechanical problem with the toilet seats. The seats would not stay up, so they would come crashing down onto your spine as you were seated, which was painful. The only way to avoid this was to hold it back as you sat, which required you to twist around. This whole experience was uncomfortable and unsanitary. On the Abu Dhabi to DC flight, the toilet was self-flushing, as well. Except that it also malfunctioned and flushed every time before I stood up. This was an unnerving experience."
Pros: "The crew were friendly and helpful. The airplane was spacious."
Cons: "My luggage is lost. I have to wait for 3 days for it to get to my final destination. That is very upsetting."
Cons: "We did not get our bags (total of 6 bags) - It was extremely difficult with an infant and a toddler to manage without clothes and meds. Staff was extremely arrogant during the flight, not helpful at all. Boarding process was a huge disaster - no planning, no zone boarding and unnesessary panic. Lastly food, worst frozen food. The portions were too small and very limited service. We won't use ETIHAD again."
Pros: "The comfort and elegance of the plane and seats. The genuinely kind nature and attentiveness of the staff from ticketing to flight crew to landing."
Pros: "Spacious seating , very good food , excellent service."
Cons: "delayed for 16hrs in abu dhabi? who does that?! just ETIHAD AIRWAYS!"
Cons: "5 hours of delay , change in gate ."
Cons: "A group of kids were very noisy."
Pros: "The seat was spacious."
Cons: "They could have provided a pillow. The entertainment choices was very poor."
Pros: "Crew was very polite."
Cons: "Seat was uncomfortable. PA system was inaudible. Plane smelled unpleasant. Waited on the tarmac for 45. Waited for checked bag for 45 minutes."
Pros: "The flight was quick and short after take-off."
Cons: "The flight was delayed by 1.5 hours because they waited for some passengers from a connected flight which was delayed. We just sat there in the aircraft after boarding. Food was poor and though this was a morning flight, there was no coffee/tea."
Cons: "It was like flying a crowded bus with push and shove!"
Cons: "Proper check in at the surat airport is requiresd"
Cons: "The did can be better"
Pros: "The Boeing 777-300 Dreamliner"
Cons: "Entertainment Food Bathroom Cleanliness Cabin Crew could be more assertive in instructing other unruly passengers. Crew seemed timid and gave in to passengers who were disruptive to others."
Pros: "AC was at right temperature Food was tasty Crew served well Toilets were clean and well kept"
Cons: "1. No overhead storage area beyond seat 25 until 28 as it was dumped by some stuffs by air crew 2. No storage basket in front of each each seat to place items 3. Boarding was delayed at the gates"
Pros: "Smooth flight"
Cons: "Delayed 35 mins."
Pros: "Flight timing, booking and boarding staff very helpful, decent service by inflight staff."
Cons: "Broken entertainment system"
Cons: "The entertainment system never works. You will have your fingers worn out by trying out the touchscreen. Tried reporting this to the crew member and he just laughed indicating that the passengers on Air India dont deserve entertainment system. I have traveled twice in AI and both the times it didnt work. Even if you are getting some other mid eastern airways for additional price, please chose that rather than Air India."
Cons: "Plug didn’t work even though we complained no repair. Entertaining unite didn’t work at all for the entire time very frustrating no pillows provided"
Pros: "The flight was on time."
Cons: "The aircraft was in old condition. Some of the facility were not working properly like hand rest."
Cons: "Original flight got cancelled and reschedule 8 hours later in the day"
Pros: "New aircraft"
Pros: "Ease of boarding and on time flight"
Cons: "Food very small sandwich with just cucumber and tomato"
Cons: "Was taking flight from Newark. Did not expect to get stuck at Mumbai for 5 hours. No communication, no help, none of the A.I. crew were listening."
Cons: "TV system was very bad."
Pros: "Non-stop flight for DC area to New Delhi. Flight was delayed leaving but still reached destination on time."
Cons: "Lack of service during non-peak times. Food was mediocre."
Pros: "Req.,desciplin manners in staff AirIndia"
Cons: "Each and everywhere missmanagement"
Pros: "I do not like any thing.my name is ILA GODA. I traveled on 13th March Flight no 103 at 10 .25 pm."
Cons: "at Ahemdabd they give me hard time. while checking baggages staff had ask me to pay $250 for my small carring bag which I already took from USA . I could not bring my stuff with me . this is rediculouse I never travel in Air India no more.And I an m not sugesting any body to traveling in Air INDIA . very bad."
Pros: "Staff friendly"
Cons: "Plane delayed 2.5 hours, food not great"
Pros: "New flight with chargers for phones. Great food and comfortable seats."
Cons: "Entertainment was not working for entire Row and whole flight."
Cons: "The food is served buffet style. Obviously that does not keep it at the correct temperature for 25+ hours. I battled Food poisoning within hours from getting off the plane."
Pros: "Food in 2 hours flight"
Cons: "The kind of food they give"
Pros: "Everything done to perfection"
Cons: "Loved everything"
Pros: "Comfort was good"
Cons: "Screen wasn’t working. Crew fix it after 1.5 hours Earphone wasn’t working."
Pros: "Direct connectivity to destination was only perk for choosing this flight. Crew was courteous."
Cons: "Entertainment systems were down. Food served was substandard. Seats were in bad shape and duct tape work was done. No one is available in pantry area to help with water tea or any other things."
Cons: "My flight is on time but I got my Bag’s after 2 hr..........."
Pros: "Crew and food"
Cons: "no priority boarding for star alliance Gold"
Pros: "- Leg room in emergency exit seat (pre-booked and paid for) - Overall service - On-time departure - Far improved customer service levels"
Cons: "- IFE is poor, very limited selection (in English at least) - multiple document checks every time I moved! Approx 6 people needed to see my boarding pass before I got on the flight...."
Pros: "Some of the food was tasty, and most of the flight attendants were trying their best to be friendly."
Cons: "Check-in was slow and indifferent. Boarding was chaos and then we had to be held back on the bridge because they realized the aircraft was still being cleaned. Plane was dirty and rundown, despite being a recent Boeing Dreamliner - looked like a drunken rugby stag party had spent a night kicking the seats. In-flight information for immigration was incorrect, leading us to stand in the wrong line for 10 minutes once we got to Delhi. Priority baggage tags were useless - I had a quick domestic connection in Delhi that we almost missed because they couldn't find my luggage, then when we arrived at our final destination the luggage was still back in Delhi. I had to wait 24 hours for it to arrive in Jodhpur. I left sunglasses and headphones on the plane but don't bother trying to contact lost property - the email address on Air India website is no longer in use, and customer service don't want to know about it and said to call the airport."
Pros: "Crew was very Rude. Food Quality was very Poor. Crew Never come to people collect empty water Cups, Bottles. Crew not to trying keep plane clean."
Pros: "There was nothing that I really liked. Either it was okay or poor"
Cons: "1. Toilets - poorly maintained 2. Food - Bad taste and bad choice of menu 3. Poor entertainment - the screens did not function properly 4. Crew- the crew did not come to resolve the issues of poor screens 5. No Wifi 6. Overall cleanliness - poor Air India, You got lots to work on!"
Cons: "Plane needs better cleaning to minimize smell"
Cons: "My prior flight was delayed from another airline so I missed boarding Air India flight. Air India would not honor or reschedule my flight even with a change fee. Had to purchase a new ticket at last minute at much higher prices. Supervisor was rude to me and unwilling to help and they gave me a middle seat after waiting another 12 hours for next flight. No thanks Air India!!!!"
Pros: "Spacious seating."
Cons: "Entertainment screen doesn't work."
Pros: "On time, comfortable, good leg room in economy class and decent service you can expect. This was a Dreamliner service from Dubai to Kochi. Can't comment about onboard service as I was comfortably sleeping during both trips and chose to skip it. On my previous trip from Kochi to Dubai last month, the flight reached Dubai 40 mins ahead of the schedule. I would highly recommend this service over Emirates flight to Kochi."
Cons: "Pretty much nothing"
Cons: "Seats , crew and toilets"
Pros: "Direct Flight reached on schedule"
Cons: "Some of entertainment systems were not functioning"
Cons: "Route map, entertainment"
Cons: "Crew seemed to completely disappear mid flight for hours at a time. No one came when the assistance button was pressed, and passengers were helping themselves to refreshments from the food station as no one was around to help. The maps and camera features didn't work, and movies would exit randomly leaving us to spend 10 minutes fast forwarding to where we left off."
Pros: "Fed a ton"
Cons: "Old plane"
Cons: "Overall vibe of the staff and aircraft Poor announcements Very uncomfortable seats"
Pros: "Flight crew was attentive and served well in such as short flight. Likely food service is not suggested for such short flight. Save money on food and be more creative to serve passengers. I took Air India after a long while, as I got used to Emirates and Ethiad serving my home town Ahmadabad directly from SFO. This time I opted for Air India due to electronic ban on other flights. I paid attention to service by Air India, and I liked their service; they served with grace and attentive to passenger's needs."
Cons: "Food can be better served with a change in caterer who takes pride not just filling order old style, salad needs be taken out if it can not be preserved. Look for a better caterer. Let's look for a better menu. Don't just serve food because you have to. More needs to be explored if this is one necessary evil we need to provide for a short flight of one hour."
Cons: "Flight was delayed"
Airlines flying from Ontario to Ahmedabad have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Ahmedabad
Masks required on board, masks provided on flights from Ontario to Ahmedabad
Social distancing seating
Middle seats unavailable to book on flights from Ontario to Ahmedabad
Testing for antibodies, testing for symptoms for flights from Ontario to Ahmedabad
Waiving of change fees. Search flexible flights from Ontario to Ahmedabad