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Pros: Nothing

Cons: Everything

Pros: Crew was very polite.

Cons: Seat was uncomfortable. PA system was inaudible. Plane smelled unpleasant. Waited on the tarmac for 45. Waited for checked bag for 45 minutes.

Pros: Nothing!

Cons: Everything!

Cons: The flight was delayed 1.5 hrs. Causing me to barely make it to my transfer. Air India is notoriously bad on punctuality

Pros: Crew were great!

Cons: Delaying the flight by 35 minutes meant I would likely miss my connection. I booked another flight just in case for an hour and a half later. Then delays departing mean that I almost missed my second flight. Thanks to lead cabin crew's assistance and the ground crew at HKIA I made the connection to Shanghai by a minute or two. Boarding was a bit disorganized.

Pros: We didn't like anything. We booked the ticket in advance, and they didn't inform us about the time change (plane departed 2 hours earlier than the mentioned time in the ticket). On top of that, the staffs were rude and blamed us for missing flight. After a lengthy discussion, they booked for the next flight. For the next flight (1 am), we waited for the wheelchair after getting the ticket to get to the TSA clearance area before boarding the aircraft. After 2 hours wait, one of the airport staff asked to walk to the security area (several senior passengers had difficulty walking) because it was too close to the boarding time, and no one came with the wheelchair. Very disappointing experience with Air India!

Cons: Everything from the basic! The staff surely needs a prompt training in customer service and teach them how to communicate courteously with customers. Need more training to handle issues similar to what we faced, learn how to escalate to their supervisors rather than standing and smiling, and saying that "we cannot do anything at this time." Teach them how to offer free upgrades in this situation, even for the next flight or future flights.

Pros: Movies

Cons: Flight attendants that do cater your needs

Pros: Nothing

Cons: Everything

Pros: Crew was extra helpful and kept checking on me when I had a fever.

Pros: The crew was really good. They were courteous and helpful.

Cons: Entertainment can be better. No latest English options. Also, inflight wifi would be a really good idea as well.

Cons: Seats are not comfortable

Cons: Seats and entertainment system and programs can be better.everythibg is old in air india. They need to upgrade.