Worst kayak is worst ill never ever use kayak ever again !!
It went well except at delhi airport they told me that my flight is canceled and only after talking to manager they were able to find seats for me and my wife
Seat did not recline at all, wi-FI did not work at all. Those are both very unfortunate for a 14 hour flight. Crew and food was of course very nice as always.
Food was great. More vegetarian options on menu would be great!
The main issue was that the flight from trivandrum to Dubai was delayed which resulted in arriving late in Dubai. Coincidentally the flight leaving out of Dubai to jfk was also delayed for different reason. Despite we reached the gate ( through wheel chair assistance) along with 10 other passengers we were not let in. The gate was open and yet was refrained from entering. We were then requested to flight the next morning. Meal vouchers were provided but the hotel reservations were not made and took a lot longer to receive that. If Emirates knew about the delay and was certain the passengers will not be able to board the next flight shouldn't they have prepared these ahead of time?
I would have liked less packaged snacky stuff, more fruit. The crew was great.
Wonderful Premium Economy experience. Felt as good as Business Class for food and entertainment. Comfortable sleeping too
Delayed and missed connecting flight. But Emirates took care until next day flight. Thank you
Very pleasant.The crews are very nice.Food were excellent.
I would never have been able to make the transfer in time without asking for a wheelchair
The noise in the plane made the highest level of sound in the entertainment system ineffeective. The leg room was better than most flights bu the seats are not made for comfort. Food was ok but nothing to look forward too.
The flight was very nice but the food selection for the people in the last rows was limited to vegetarian meals only. I think vegetarian meal should not be offered as a main selection.
They lost my luggage on December 30th. It is now January 3rd and i still don’t have it. I’ve called lost and found multiple times and they cannot provide an update. They keep saying one day and then it gets postponed again. This is ridiculous and unprofessional. It’s infringing on my vacation. I have stressed how important it is for me to have my suitcase right away. It should have been resolved within 1-2 days.
Best international flight I have had in a while! Far superior accommodation, services, food and general experience compared to U.S. airline companies.
0lane 2qs on tim3. Very bad food. No free wifi, only for texts. Entertainment poor and hard to access.
We had seats between the bathroom and a screaming baby, and did not have enough room to lay my head down on the tray table. Not ideal.
Everything was fairly easy just hard when you get to Heathrow not know your Gate number until an hour before but otherwise really everything great. Did not get my texts in time though to do me any good but that is why I still like everything the old fashioned way and print everything out.
Terrible - we needed tp change the flight and it was impossible. They ask for a price that was higher than buying a new tickets from another airline. Will never flight Swiss air and Luftgansa again.
My experience was wonderful. The professionalism of the crew was exemplary 🙂. The meals were wholesome and tasty. I have no complaints
Even though I paid extra for more room, we were very cramped and the seats were hard. Also, when we checked in they did not post the gate we were to arrive at even though we were half an hour away from boarding. The agent did not know either. Actually, the flight from Porto to Zurich did to have the gate posted, and there were very few agents in the boarding areas who could help us. I would never fly Swiss Air again.
After my flight was cancelled the day before we got on board and could not even get a cup Of tea with milk as there was no milk. The oatmeal bar they are now serving was terrible. It was interesting that we could not get anything to eat as SXM doesn’t provide food but the people in Business class had food. I was very hungry as I never ate at the airport after being picked up by the bus from the hotel. There was one worker in the cafe to serve us all and I had a problem with my knee so couldn’t walk as quickly so ended up not getting food. Not your problem but still I was very hungry. An attendant finally gave me some hot water which I requested. It’s the first time I’ve ever felt the class distinction while travelling.
Boarding procedures were a gong show. Everyone was confused and AC staff were very rude and impatient when people were confused about boarding zones
I bought a ticket from Kayak. When I got to the airport, the was no ticket. I had to pay 5X to get to my destination. No response received from Kayak. I will NEVER use them again.
My wallet was stolen while I was sleeping on the plane.
After waiting in the airport from 7am (to make sure we had enough time for security), our flight was continually delayed until it was canceled. They tried to book us on a Delta flight, which we considered and even went to the Delta terminal with our luggage (which was stowed and then available once the flight was canceled (about 15 min away) but were then informed that we would need to retrieve our luggage at LaGuardia and then recheck in to Air Canada in New York, grab our luggage, and then get to the air canada terminal and re-check in. We decided against it, took our luggage into an uber home and then drive the 6.5 hours (one way) to Montreal instead.
The seats were the most comfortable and spacious that I ever flew, and I flew more than 20 different airlines (economy)
Flight departed significantly late with no announcements being made. Woman behind me would not allow me to recline my seat so I was unable to comfortably sleep. Flight attendant not very responsive. Slow to pick up garbage after meal. Not a good experience at all. I felt like cattle rather than like a valued customer
Boarding was extremely challenging, long lines and wait time, almost missed my flight.
I checked a bag and there was only one agent to assist all customers with any issues.
Hoping for small compasation for having to rebook my trip back cause i had to miss 6 hrs work
The flight was delayed 7 hours and we were given 10 euros vouchers. This is ridiculous. The crew was not nice at all, they just did their job with serving food and drinks. Did not even apologize for the delay!!!!
Flight was cancelled due to maintenance issues. It was a nightmare to get an alternate flight back home.
I ordered Hindu meal and expecting a vegetarian food. Instead I got Chicken. Also entertainment system was so bad and slow I was never able to use it
I liked crew, always smiling and provided the best services.
They didn’t have my special meal I requested. It seemed like they just put a sticker on a veg meal for me. I had a little bit of it but it didn’t taste good and I got sick from eating it by the time I boarded my Frankfurt to NY flight
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
Missed flight. Requested assistance for my father and he did not receive it in Paris.
Business Class was very comfortable and the food and service was top notch.
The crew was very nice. The equipment on the 747 felt old.
As expected. Would have appreciated a 3-day headsup reminder as a reassurance that all is well.
The staff was extremely friendly and nice. Overall, the flight was pleasant, and the food was good. They asked me to check in my smaller cabin luggage suitcase in Mumbai as the flight was full. Fortunately, I had packed a spare set of clothes in my laptop bag so I was okay.
Flight was delayed by over two hours and that meant my connecting flight was in jeopardy but there was no acknowledgement or help from the BA staff
I Keep your expectations to low to middling with BA, or most European/ US airlines these days.
My experience with IndiGo was terrible. I had tried to check in online. I could do the DEL to LHR and from LHR to JFK. However, I was unable to check in for the CCU to DEL flight. There was no explanation of why I could not do so. After 2.5 hours of being shuffled from one place to another, I found out that because I was on a codeshare flight, I had to get my boarding pass at the airport. For 2.5 hours, no one was able to explain this to me.
BA is a fine airline. The problem lies with XCOVER INSURANCE, that KAYAK uses. Very poor service from insurance. No telephone number to contact XCOVER. Their replies are inadequate & overall very bad insurance. I wish kayak uses standard insurance company., such as AIG.
British Airways offers amenities subpar with all other airlines flying internationally. Sharing tis based on my experience with flying at least five other airline between IAD-DEL in the last six months.
I missed my flight because I was sick and the medicine the chemist provided made me sleepy. I had to pay $3500 to get home because you classified me as a no-show and would not listen to me otherwise. In addition you wanted to route me through Dubai, which was under siege by the time I arrived home and would’ve been in trouble. Had I taken that route
Limited entertainment. Music - very limited variety of music. Suggest more options in Hindi, Telugu, English for flights leaving from Hyderabad.
The internet was working on both sectors of the flight so hard to take the flight if you are on business.
Mumbai airport is a nightmare! Especially going from domestic to international terminal (2). I almost missed my flight. Then i could not check in because I purchased on kayak to British airways and my first flight was an indigo (non partner). So they called me when I was at the security outside the terminal and told me I had a middle seat, not what I paid for! After talking to the desk agent, they could not help but it finally worked out. A bit stressful for no reason. Probably never buy from kayak again this type pf complicated tickets (multi cities).
