Ethiad wanted to charge me $1100 for 2 checked bags on a ticket that was $550. Nother the airline or airfare assist was willing to help before arriving at the airport. All parties said it was the other responsibility to help. Never flying ethiad or using kayak again.
Good service. But on flight to Kochi no entertainment except in app. And no working outlets to charge phone.
It was great! Kept the time. Provided what was promised
It was mediocre. Honestly, the flight was late but that didn’t bother me as I had plenty of time. The only thing that bothered me is that the crew never asked to make the beds for us in business class. Maybe the crew was exhausted and that just didn’t occur to them.
The flight was over 1 hour late taking off ,when I arrived in Abu Dhabi ,I missed my connecting flight to Bangkok so I had to wait almost 6 hours for my flight arriving in Bangkok at 6:30 am ,So I missed a whole day of my vacation and my hotel room sat empty so I paid for hotel days that I was not there. In Abu Dhabi there was a woman that worked the desk at transfers that was so professional, courteous , helpful,and may I say absolutely beautiful .she got me food vouchers for my layover and was a very calming presence. Besides that I will never use Etihad again I will pay the Xtra money . I'm sure they won't read or see this but it's my "2 cents" I'll use an airline that respects me and my hard earned dollars
I booked and paid for a Business Class seat for myself and my wife. 4 hours before the flight i get a call saying the plane they sent doesn't have the correct layout to accommodate all the business class seats they sold me 3 months earlier at a premium of $1500 a ticket. So they have to bump me from Business to Economy and will give me a $400 credit (total of $800 for both seats) that I could turn in at Abu Dahbi for $400 in US cash. They then promised a row that we could have to ourselves and the arm rests would go up so we could spread out for each of us. My wife was taken care of but I was put in the exit row with the flight attendents set as part of the three...and the arm rest did not go up. When we got to Abu Dahbi, they would not exchange our credit for cash as promised. Very disappointed they took my money 3 months ago and refused to reimburse for the change in seats or follow the promises made.
Kayak and Aran grant issuing business class tickets without lounge access and sometimes 1 or 2 connections in economy class. It’s very disappointing to find out that after buying the ticket. Never buy tickets on kayak and Aran grant again
We have paid premium price for a business class Cabinet and we have received the old 777 with the following apart business class that is not to standard. It was very disappointing and it’s a very bad reputation for a premium airline company. This aeroplane should be the commission from being as a business class. We will pass this knowledge to our colleagues because the quality of business class in Etihad is not consistent and it is a lucky dip that sometimes you’re getting a good aeroplane and sometimes you’re getting their 30 years old aeroplane. The crew of the aeroplane have apologise and said that they hate this aeroplane and they have complained about it multiple times as well. Obviously Etihad is putting the economy in front of the Customer Experience. For the future we will not take this risk anymore and will fly with established company like emirates.
Was so disappointing. Business class with no TV, uncomfortable seats. Had much higher expectations.
It was an old plane with seats not comfortable and with little space for the legs. I must say that the previous flight I had was amazing on a very comfortable new plane
Very good. Comfortable and I felt well taken care of from start to finish
Boarding was by group and we had to take the bus. There were no elevators so had to walk down the stairs. It would help to have escalators or elevators. Note I had a special needs child and the gate crew was rushing us in. The bus was full but we were packed with no seats to sit.
We were in premium economy seats that appeared to be locked in plae, No reclining. My aching back.
Lufthansa flight LH04414 from Munich to Washington DC, was fine. Efficient and safe!
Patrick and the whole crew were amazing! Hope to have this team for all my European trips.
We exited from a plane from LAX TO MUC containing 853 passengers. Passport control was packed and very slow as they fingerprinted and photgraphed everyone. After finally getting though we ran to the gate listed on our boarding pass. We made it just as boarding was suppost to begin. No one was there. We started running again and found a Lufthansa gate open and spoke with them. We were told the gate had changed and they called the correct gate that we were coming. We started running again, but needed to wait for the train to get to the correct terminal. Running again we made it to the gate. The plane was still there but they said it was too late. So we went to the Lufthansa help desk, they told us it was our fault for missing our flight and that if we didn't buy a new ticket from them for €256 each our return trip to the states would be cancelled. Needless to say this was very disapointing to find out on the day before Christmas that we had to pay an extra €512 to complete our trip we had already paid $3344 for. We were left with no choice. No Christmas spirit there. Unhappy custumers.
It was very good. Service was friendly and efficient, and food was good.
Crew was outstanding, helpful and friendly. Food is deteriorating. The snack at the end of the flight was not good, a greasy moosh of toast cheese snd other unidentifiable ingredients. Coming from Germany a pretzl with butter would have been better. Entertainment had a great selection.
I had a sprained ankle and had to go down the stairs to the bus and then up the stairs to the plane. Food / dinner served cold
Give yourself over 2+ hours layover because if flight is slighlty delayed and you miss your connection, Lufthansa will do nothing for you
