Pros: "Crew very polite and friendly"
Cons: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
Cons: "Entertainment and access to Wifi"
Pros: "Superior standard"
Pros: "Crew was attentive."
Cons: "The entertainment was rather limited."
Pros: "Efficiency, good."
Pros: "The crew, their professionalism and wide variety of entertainment."
Cons: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
Pros: "Cabin crew knew how to work."
Cons: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Cons: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Pros: "Prompt and timely service"
Cons: "Food can be more tasty"
Pros: "Seats are big as old plane"
Cons: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Pros: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Cons: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Pros: "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"
Pros: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Cons: "Economy is still tightly packed with limited leg room considering the distance traveled."
Pros: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Cons: "The toilets were very dirty"
Pros: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Cons: "Hostesses not so pleasant"
Pros: "Boarding, friendly crew"
Cons: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Pros: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Cons: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Pros: "Service was spot on and food was good. Very comfortable flight overall."
Pros: "Comfortable seats roomy 30kg allowance good a ttention form staff witohut fussing'"
Pros: "Priority line for boarding and security, reclining seats, foot stand"
Cons: "Priority boarding not available in India, food and food choices and lackluster service"
Pros: "Friendly, smiling staff, ever happy to help, nice food"
Cons: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Pros: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Cons: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Pros: "food. schedule was on time"
Pros: "Classy cabin staff"
Pros: "Non stop to HK"
Cons: "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
Pros: "Overall experience"
Cons: "Could have had a better selection of movies"
Cons: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Pros: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Cons: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Pros: "Crews are truly nice and patient"
Cons: "Crews are very nice, food are not really good"
Pros: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Cons: "Hope that there were more time to order and enjoy beverages."
Pros: "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Cons: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Cons: "Flight was returned from tarmac and delayed for more than 7 hours. No accommodation was provided, even for people with young kids. 15$ coupon was provided interested, are you serious?"
Pros: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Cons: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Pros: "Friendly staff."
Cons: "Kids' meal didn't have fruits. No cellphone charger."
Pros: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Cons: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."
Cons: "Headphones were not functioning properly"
Pros: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Pros: "Very nice crew."
Cons: "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
Pros: "again, the crew anticipated our needs"
Pros: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
Pros: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."
Pros: "I like your new entertainment devices and big screen"
Cons: "the number of movies is a little bit less. the category of videos is not clear."
No electrical plugs or USB plugs. No lounge at KKC airport.
Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
Pros: "We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again."
Cons: "Providing some snacks would be helpful when getting off the board."
Pros: "On time, clean smooth ride. Landed early!"
Pros: "Brilliantly safety-conscious crew but very personable."
Cons: "It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK."
Cons: "I understand that the crew was probably tired, but I believe they can be friendlier."
Cons: "Since no one was in first class and I was in the first row not allowing me to use the restroom Up front when there was a long line in the back seemed rude"
Pros: "Great services"
Cons: "Great seat and smooth flight"
Cons: "Excellent price generous luggage allowance."
Cons: "An hour delay for no expressed reason is not acceptable."
Pros: "Nothing apart from kind crew"
Cons: "Food was really not good at all! Very poor The inside of plane was not clean!"
Pros: "Airfare was reasonably priced."
Cons: "Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes."
Pros: "we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!"
Pros: "Great flight on Thai Smile."
Pros: "friendliness of staff"
Cons: "Entertainment program was boring, leg space limited"
Cons: "No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight."
Pros: "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."
Cons: "There wasn’t any tv to watch and not by way of magazines either."
Pros: "Good services"
Cons: "Good service and comfortable"
Pros: "The relaxed atmosphere and attentiveness of the flight attendants"
Cons: "The distance of the terminal to the aircraft"
Pros: "We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG."
Cons: "I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more."
Pros: "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"
Pros: "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."
Pros: "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
Pros: "I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice."
Cons: "The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey."
Cons: "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets."
Pros: "Friendly staff through every step of the way."
Cons: "Vegan food options would be a wonderful addition. Everything else was great!"
Cons: "There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!"
Pros: "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
Cons: "Fish sandwich wasn't my favorite"
Pros: "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
Cons: "Nothing that I can think of."
Pros: "Quick flight"
Cons: "40 minute delay"
Pros: "Friendly, well presented staff. It appears that most of the crew on the two Thai Smile flights I was on spoke a bit of English which was a plus. Clean and comfortable seating along with a decent meal."
Cons: "I would have appreciated a vegetarian option for the meal."
Cons: "The crew had a poor attitude and even rude, I asked to move to get past the food trolley as my 4 year old son needed the toilet and they just said wait, they would only have to move 2 metres. We were sitting directly behind upper class but were not offered the chance to use the forward toilet even though there was no one sitting in that section. They seemed to have an attitude problem and not at al like Thai International who are excellent. will never fly again with Thai smile."
Pros: "The cost of upgrading to business class was very reasonable for a flight of that duration. Everything was stellar - service, food, drinks and access to the airport lounge. The meals were among the best I've had on any flight."
Cons: "The guy snoring. His snoring was literally louder than the noise from the jet engines and easily rose to levels that penetrated our noise cancelling headsets!!"
Pros: "Food is good for a short flight. The crew were professional."
Cons: "The check-in process at terrible. No instruction to follow and no one give direction on where to get boarding pass. the line for luggage drop-off was really long without people to give direction."
Pros: "Aircraft size was big for short haul"
Cons: "Not much to dislike"
Pros: "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
Cons: "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
Pros: "Everything was first rate and efficient"
Pros: "Crew were friendly and did a great job in the short time they had."
Pros: "Great flight. On time. The crew was polite and professional. Nice experience."
Pros: "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians"
Pros: "Such an amazing experience! From start to finish!"
Cons: "The flights were delayed for both times of the round trip from BKK to Phuket and Phuket to BKK. Wasted 2 days as we got stranded in the airport. Unacceptable! Flight to Yangon from Bangkok was cancelled and they didn't send any notification to inform us. Horrible customer service. When transferred the flight to Thai Airways flight we were very rudely treated by the counter agent. For 5 hours of wasted time they "accomodated" us with 350 baht ($10) vouchers and when asked to provide us with free extra bag check-in the manager said sorry we can't do that. No resolution no compromise NO SMILE! Above average airline price with terrible service, expect this to happen to you too."
Pros: "Our flight was amazingly smooth. We had lunch, which was unexpected, and it was delicious. Flight attendants were very friendly and efficient. 10/10 would recommend."
Pros: "The ladies are so kind...unlike many American airlines! Very nice flight!"
Pros: "Very clean and comfortable. Super friendly cabin crew."
Cons: "Somehow the main handle on my baggage on wheels was damaged"
Pros: "Attendants, food, attentive, we were hydrated, fed and entertained with great movies..will definitely fly again...thank you"
Cons: "Allow passengers to select their seats when paying for a ticket."
Pros: "Crew does an amazing job!"
Cons: "This is a new plane, but the molding fell off during landing. The boarding experience for business or first class is horrendous with Thai airways, they just don’t have it figured out. Domestic flights are worse than international."
Pros: "The Crew was very Good and yes the seats were comfortable."
Cons: "I think they did the great Job"
Pros: "Great gate agents! Nice cabin crew. Good food. Great video selection. And the bag was there when I got to baggage claim!"
Cons: "Absolutely nothing."
Pros: "The crew were pleasant and the aircraft was clean"
Cons: "Seat pitch"
Cons: "Krabi airport is terrible. Cramped waiting area. Boarding gates too narrow for capacity. Aircon not coping. Worst flight information I have ever encountered."
Pros: "I was given an exit row at check in. Nobody tried to wake me up during the flight as sometimes happens on other airlines."
Pros: "checking in, the agent pointed out that I had a middle seat. I thought I had reserved an isle. She fixed it."
Cons: "boarding using bus!"
Cons: "What i did not like most is the temperature inside the plane but am glad the airline provided blanket to warm our body."
Pros: "Kid menu was good with a box of snacks. No delay. Everything was arranged in an orderly manner."
Cons: "More in flight movies"
Pros: "Surprised that for such a short flight a food snack was provided."
Cons: "I was not told what the food option was,it looked like a mystery meat sandwich. The stewardess face frowned the entire flight,I never wanted to ask her anything"
Pros: "Everything was as usual. Boarding can be improve a bit."
Cons: "This time I found the food was below Thai Airways standard (which was usually good to great)."
Pros: "Food & services on the plane were great."
Cons: "The boarding process can be improved. I traveled with children (7 & 8 years old) and normally we would get the shortest line. But this time we had to board with other long lines which not so comfortable for our children. Also the flight was delayed by 20 minutes. Thai airways should really be improved on this area."
Pros: "the flight was online, and the checking in process was fast and efficient"
Pros: "Service, client treatment, food"
Pros: "Showing the Thai ways."
Cons: "Maybe it’s time to change the seats. No USB charging ports but there’s power outlet."
Pros: "Great service."
Pros: "Great legroom in exit row, staff very friendly"
Cons: "Boarding terrible, utter chaos, seat very narrow"
Pros: "Great and friendly people, and was very nice. Great flight."
Cons: "In flight meal was ok. Other than the meal it was nice flight."
Cons: "Due to the late arrival of the previous Thai Smile flight in BKK we had to literally run the length of the airport to catch our next flight. We were taken at pace by an airport staff member who kept telling us that they were closing the gate so we had to hurry. Fair enough but having raced for a very long distance, minus shoes after the security check, we arrived at the gate to find that boarding had not even begun and did not for at least 10 minutes after we arrived at the gate."
Pros: "Good customer service."
Cons: "It was an old aircraft and there was a strange smell. Also the food- I would prefer more European food."
Cons: "3 hour delay made it difficult to be thrilled about anything"
Pros: "Flight was fine. Good entertainment. Skychat nice add on"
Cons: "Service not responsive when you called them. When seated on the middle sometimes difficult to get out, that's why the is a call button. The only problem, no reaction when activating that light."
Cons: "Very uncomfortable seats in business class. Window seat passenger cannot get out without aisle Seat passenger being disturbed Food below par."
Pros: "Staff was courteous and accommodating. 747 is still one of the best planes out there, quiet, powerful, and lands softly."
Cons: "Seats in business do not fully recline, which is hard to sleep on. Also the seats are very hard and uncomfortable for business. Not much padding to sleep on."
Pros: "did not really like anything very much unfortunately"
Cons: "the plane was old, it had no windows on the right hand side in business class, the food in business class was terrible and the service was not warm or hospitable. they only gave me one glass of wine with my dinner and did not ask if i wanted a refill."
Pros: "Reasonably peaceful"
Pros: "The entertainment collection is good although I was working and did not watch it. There was no wifi offer on the flight. I am happy to pay but there is none. There are a lot of toilet stalls which is the best thing about this flight. I guess the compliment goes to the engineer or designer who decide this Boeing then."
Cons: "I found the airline has a double standard and treats people with different races differently. I am Thai and was travelling with two seniors (my parents). We checked in together but they put me in another row when the same row with my parents are vacant (two seats left). My mother seat's was an aisle seat and the air condition was stronger than other seats. The flight attendance did not do anything so my father switched his seat with hers. No one came to ask if my mother still feel cold or if my father ever feel anything. There was another Westerner who also felt cold. The flight attendance came to ask him several times how he felt and was trying very hard to accommodate him with great empathy. Then the person who sat next to me could not decide what she would like to have for dinner. There were pork and chicken option. The lady chose pork at first, opened the cover, closed it and returned it to the flight attendance asking for chicken option. The flight attendance gave the opened dish to my father. I did not tell my father and I felt very bad. I think the lady next to me was disgusting, the flight attendance was disgusting and ill responsible to the customer's well being. I think this is a very poor professional ethic. It was raining when we landed and we needed to take a shuttle to the gate. A perfect flying experience after a long trip!!! I fly long distance quite often but rarely chose Thai Airway. Every time I fly with Thai Airway, there will be something that makes me feel horrible to be born as a Thai. This will be my last time flying with Thai Airway. TG 665 Shanghai - Bangkok Seat 31 B and C please do not show any option for Thai Airway the next time I search for a flight!!!"
Pros: "Food and drink on board in business class."
Pros: "The flight was perfect from beginning to end, smooth flight, excellent service, clean plane, comfortable seat and best of all not crowded."
Cons: "There was a five hour delay"
Pros: "Easy check-in, friendly, helpful attendants, on-time departure and arrival.."
Cons: "My seat back wouldn't lock in place. Every time I would move or lean, the seat back would shift. My phone and book wouldn't stay in the pocket in front of me. They would fall out of the bottom and onto the floor. I love Thai food, but food on the flight was not good at all; bland and unappetizing. My foot became pinched hard against the food cart during meal service."
Pros: "Food and boarding experience"
Pros: "Each seat has phone charger!!!"
Pros: "Flying in 747 again"
Pros: "Excellent and very nice crew."
Cons: "Service in business class on Thai Airways is very mediocre. No smiles, and no interest. Not especially comfortable seats, boring food. Thai Airways is quite expensive but is absolutely NOT a premium product."
Cons: "Flight delayed ticket way overpriced plane was outdated crew was very unhelpful ordered vegetarian meal never received so I didn't get to eat, $400 for a one way ticket for poor service horrible airline"
Pros: "Very comfortable flight!!! Good was amazing!"
Pros: "The crew"
Cons: "Food .. they have Chicjen only ..!! If you do not eat chicken .. too bad .."
Pros: "seats and facilities, infrastructure was great"
Cons: "Staff members weren't efficient with English"
Pros: "Friendly staff"
Cons: "Food was awful"
Pros: "My flight was delayed almost 5 hours at the last minute- gate said one thing but actually boarded another gate before the delay even happened- they did give us a breakfast voucher but I booked the early flight for a reason- missed 1/2 a day at my landing destination on a short trip as it was"
Cons: "Entertainment system was poor both technically and content wise. 80's system. Very disappointing."
Cons: "Extremely bad service at the ticket counter. Really disappointed, really disappointed"
Cons: "Quality of Indian food"
Pros: "The entertainment system has huge offerings."
Cons: "The food could be better."
Pros: "Cathay pacific is very professional. 100 times better than American Airlines in general"
Cons: "not much choice in the movie selection"
Cons: "The crew should be friendlier while they deliver their service."
Pros: "Wheelchair assistance..very dignified"
Cons: "There was a mixup for special meal that i ordered...wrong marking of seat number,even after having a prepaid confimed seat"
Cons: "One really bad movie."
Pros: "Everything was excellent, crew, seat, food"
Cons: "The person on duty at the desk of the lounge in Johannesburg was very unfriendly and even rude."
Cons: "Airplane was extremely hot, service was poor"
Cons: "Food extreamly salty and makes you gassy. Bathrooms were always dirty and out of items. Economy cabin was freezing cold and the blankets provided are paper thin."
Pros: "Overall service"
Cons: "Nothing specific."
Pros: "Service was fantastic. Had a bit of a headache and the air hostess was quick to get me a Panadol. Entertainment system is good. Do check out the outside camera that works when landing gear comes out. Great view. Great idea."
Pros: "On time departure and arrival, in flight service and comfort."
Cons: "Entertainment system seems old, latest movies are not there and the flight maps interface looks like as of it is from the 2000s."
Pros: "Nice crew"
Cons: "Seat on up position are too straight"
Cons: "I d have liked if they had served refreshments/drinks immediately after boarding. Although I had dinner, the flight is like 1AM so a light snack would be appreciated. toilet cleanliness was an issue...the toilets were out of toilet paper."
Pros: "More leg room"
Cons: "Flight is an hour delayed ☹️. I don’t like the fact that u can’t choose ur own seat online"
Pros: "Service was great and friendly and attentive"
Cons: "Setting chart was not accurate. It showed a space between my seat and next to me and there was no space between."
Cons: "The check in crew were not very helpful. I was asking for help but he didn’t even suggested a solution. Instead he kept ok saying he can’t do anything which is really disappointing. He is in a customer service area, he should be more accommodating."
Pros: "The ground staff helped me get on board the flight despite a transit delay that caused me to arrive at the check-in counter a few minutes into boarding time. I have no complaints about the in-flight staff. Our flight arrived a few minutes early to our destination."
Cons: "It would be nice if the meal menus had allergy information printed on them. The plane was equipped with an older entertainment center, and some of the control buttons were a little unreliable. These are minor complaints, however."
Cons: "Hard to just get out of seat to go to bathroom, it’s to cramped"
Pros: "On time Good service Nice crew"
Pros: "Liked the bit more leg room, wish I had that plane on my San Francisco leg"
Pros: "Food and attentive staff"
Pros: "The crew was very friendly for a change"
Cons: "When an aerobridge is used, boarding should be sequential to avoid pile ups. First the last rows should be boarded, and then the start rows"
Pros: "Customer service and food was great"
Cons: "Planes are old do not have larger entertainment screens and don't have wi fi"
Pros: "The food was great, 2 free bags checked, free food and free movies! Very nice staff all around amazing."
Cons: "Food was ok and was served very late"
Cons: "Should have more Indian movies on flight."
Pros: "This route is covered by an A350 which was nice to discover."
Cons: "Despite the brand new aircraft, the Economy section seats are not comfortable which was quite disappointing. The service could be better too. Not what Asian airlines are usually known for."
Pros: "I will give 10 out of 10 to Cathay for their excellent service, fast air time, humble crew service and a bonus point for their quality of meals/ food. I am a pure vegetarian & in all my flight the crew made sure that I got the correct food tray & it was not mixed with wrong mean (non veg.) by mistake. Unlike other flight where meal is just an obligation, Cathay made sure that the taste was very nice too. Full points to them. The quality of seats was good & nice leg space as well. Overall the experiance was very pleasant & I highly recommend Cathay Pacific."
Pros: "Speak in Hindi language with lndian passengers"
Pros: "I had two flight crew that went out of their way to exceed my expectations on my BKK to HKG flight. One was the onflight manager, Bingo, and the other was the flight attendant, Carol. They are a testament to Cathay Pacific, and they should be acknowledged for their exceptional customer service!"
Pros: "If you have diebitce don't fly on Cx no service it all"
Cons: "Delayed from boarding at 1 am until 5 am when they finally announced it was cancelled. They made announcement updates every 10 minutes meaning that people had to be constantly alert to see if anything changed in the next 10 minutes. When the flight was cancelled, the employees could not offer any information about how to get ticket prices refunded, or how to get to the destination. They could not even connect passengers to the managers because the managers are in Hong Kong. The number they gave out to passengers for customer services could not be reached because this it is an international number. People had to miss connecting flights, meetings, important appointments, and are still trying to figure out how to get refunded for an expensive flight. Terrible experience and customer service."
Pros: "Good food served Crew behaviour was nice peace full journey very meet and clean ,captain of the flight was experence person smooth flying,"
Cons: "Toothbrush and paste was not issued to Evonomy class persons,Whisky served was not having good quality & quantity ,Only few Hindi movie Videio was available,may give more Hindi Videio,Tea served was not hot."
Pros: "No issues with airline just other passengers. Plane was older model but very clean. Noticed flight attendants cleaning washrooms frequently. Meals were timely and quite tasty. Even though did not partake, liked how there were snacks available."
Cons: "Boarding process was disorganized (no zones or group boarding, just everyone getting in line at once), but still departed on time."
Pros: "Love the plane, seats"
Cons: "Food has gone down"
Pros: "Amazing service and food"
Cons: "Little cramped bit not bad"
Pros: "Boarding was fast seats are comfortable"
Cons: "The food was very minimal"
Pros: "Cathay had agent waiting for me at my landing gate and guided me through the change of flights and led me to the proper gate for my new connection. They were very customer service oriented."
Cons: "Flight was late into Hong Kong and I missed the connection to the United flight to San Francisco."
Cons: "Passenger seat is very hard and after 12-15 hours in most uncomfortable."
Pros: "I had difficulty finding my booking reference on cathay website until it was very late. I am marco polo member but that was picked up late so my meal preferences were not picked up. Also we had pork sausage for breakfast to me one of the items tasted sumilar to beef and not pork. I would prefer that all meat sources be listed so i can make an informed choice"
Cons: "See above otherwise it was good"
Pros: "I enjoyed the meals during the flight. The meals that were provided has a salad, main course, fruits and desert. Good amount of leg room, comfortable seating and enterntainments of movie and music."
Cons: "I don't really like the buzzing sound when the plane was in motion (as most planes were, I believe)."
Pros: "Cathay Airways offer spacious leg room and a very polite and helpful staff. Cathay prefer to board passenger based on their sitting locations than their ticket class which makes more sense as the last rows board first and don't clog up the plane. Cathay crew kept pumping out noodles and snacks during the flight. it almost felt like being on an airborne restaurant!"
Cons: "Nothing negative."
Pros: "It was only 3 seats across and lots of new movies (current) movies"
Cons: "OMG! There is zero leg room. The seats are hard. And the crying babies with parents who should have never reproduced made this flight help. We tried to get help from crew but they told the parents to quiet kid and t g end walked away"
Pros: "comfortable seats courteous flight attendants frequent drinks offered Hagendaz Ice Cream Bars"
Cons: "Dinner food was a bit bland My personal TV screen stopped working halfway through the flight. I notified the flight attendants, and they said they'd fix it but they did not."
Pros: "It was very worm...I told the 3 times...and it did not make a difference."
Cons: "They should have ac vents like most other airlines."
Pros: "Good service by the crew"
Pros: "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
Pros: "Amazing crews"
Cons: "Nice seats"
Pros: "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
Cons: "I have never had to stay at a hotel overnight because of a missed connection but when I made the reservation I wondered how you would honor the 1 hour layover and not miss. I wondered this before any of your delays. I was assured the connection would wait but not correct and you did miss. If you would have told me at the airport this would happen I would have made other arrangements. Instructions on what to do was quite poor too. As a foreigner to be handed a stack of vouchers without direction on where to go for transportation wasn’t satisfactory."
Pros: "Everything was good about this flight"
Cons: "They need to have at least 5 to 10 vegetarian meal on board."
Cons: "I was incorrectly charged credit card fees by BudgetAir as I paid via debit card and they never replied to my emails or answered the phone. This caused stress as my bank account went overdrawn. Cannot recommend BudgetAir at all. Appalling lack of customer service. Avoid like the plague!"
Pros: "Crew was terrible plane dirty and very poor service waited 90 minutes after take off to get a drink in business class. Last time I fly this airline used to be ok but now going downhill"
Cons: "Almost every thing. Incredibly dirty plane and crew just poor not interested in passenger at all unfortunately noticing this more and more with MAS"
Pros: "cabin crew very friendly and professional"
Cons: "Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar"
Pros: "Crew is ok, accommodating, entertainment system ok, food ok."
Cons: "level up on the service, I think MH needs to take a second look at the whole company in terms of culture and level of service."
Pros: "Crews were good."
Cons: "Seats were small and quite uncomfortable. luckily it was a short trip. If travelling long distance I ll have to consider a different airlines."
Pros: "On time"
Cons: "No control of children on group tour, allowed to yell and run around. Express Immigration pass not available"
Pros: "excellent staff"
Cons: "ship needed cleaning"
Pros: "crew provided attentive and excellent service. Good food and beverage."
Cons: "cabin, seats and table cleanliness need to be improved. decline angle of seat and foot rest angle so limit."
Pros: "All of the ground staffs at Johor Bahru provided attentive and observant service. Cabin crew greeted with pleasant smile, friendly and provided excellent service."
Cons: "maintenance work not manage well"
Cons: "The air con totally not cold!"
Pros: "easy securityand boarding at kl"
Cons: "food bland"
Cons: "Food Seats cramped"
Pros: "Overall is great"
Pros: "Food provided in Mumbai to KL flight was satisfactory."
Cons: "In flight from Mumbai to KL, requested orange juice was never served. Insufficient toilets in aircraft. Appeared that toilet numbers were compromised with additional seats so to gain more profit. Also toilets far away from the seats. Long queues 3 x 3 seating arrangement is hopeless for 5 hour journey as person at window needs to disturb both middle and aisle seat holder."
Cons: "Similarly delayed departure and arrived at HongKong over 11/2 hour later- poor service!"
Cons: "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."
Cons: "This is the second time - once on the way to Kuala Lumpur and on the way back that we boarded late and thus missed my connecting flight. Sadly Cathay and Malaysia air (which was the airline Cathay used for the return leg of this trip refused to help and put me on an earlier flight forcing me to stay an extra 6 hrs at the airport while being sick."
Pros: "The crew were nice and good entertainment"
Cons: "Got delayed in kuala lumpa for nearly 5 hours with Not many updates fir us to know what’s happening then they left my luggage there and still don’t have it 15 hours later"
Pros: "Food was good and staff was always with a smile in their face"
Cons: "Super crowded and not much room in between rows, I aspected a bit larger and more comfortable plane for an international flight"
Pros: "Retested additional blankets and got them."
Cons: "The crew was in a hurry to provide drinks and remove trays; ttrays were no hot drinks provided; overall, the crew seemed cold and not approachable."
Pros: "There were choices of foods. I really liked the fact that they considered Korean natives as they gave kimchi together with their dishes. Attendants were polite and kind. 30kg allowance is a great merit too."
Cons: "Frequent delays in flights and changes in timings. There were many passengers and it's quite hard to carry my carrier through the alley. The foods may be in variety but did not taste very nice."
Cons: "Toilet was not cleaned."
Pros: "Overall all was good, except the flight been late."
Cons: "The flight was 40 mins late and because of that, I missed my connection from Hong Kong to San Francisco. Your company then offered me and my friend a hotel stay and transportation to and from the hotel., which was good. I appreciated your company taking care of us. However, it is really bothersome to miss an international connection to go home after a long trip."
Cons: "The queue to board the plane was very long due to the fact that there was only one person doing the check-in. It will make things more pleasant if they have two people instead of one person."
Cons: "We had a 4.5 hour delay due to weather conditions at Heathrow. Although the airline could not avoid this. I feel being kept on the plane for the duration before a 12 hour flight and a further 4 hour connection, was too much."
Cons: "Why did the entertainment get shut off more than 30 minutes before landing?"
Pros: "We arrived at the counter 1:50 before scheduled departure. The queue took 55 minutes for us to reach the counter. We were told then we should have rushed the counter to clear the 1 hour hurdle. There was no approach by staff to warn the waiting queue to do this. We were given boarding passes and told to try our luck taking the luggage through security and try gate baggage check. We made the plane 20 minutes before scheduled departure"
Cons: "Very old plane equipment Short seat pitch limits economy class passenger comfort"
Cons: "My checked bag did not arrive at my work city of Singapore. It took 2 days to be brought to my hotel despite my being told they would be on the next flight. I arrived back in Denpasar yesterday and, again, my bags are lost and I again I was told they would be on the next flight. I still do not have my bag. Seems to be a pattern with Malaysian Airways and I will avoid them in the future, Also, I left my Ipad plugged in at the Premier Lounge in Denpasar and realized it as I was boarding the plane. The Malaysian Air boarding staff got on radios and appeared to try to help by telling them to put aside for pick up upon my return. Yesterday, The Premiere lounge said they did not have it despite my name, email and phone number being written on the Ipad. Between Malaysian Air and the Lounge and their lack of concern and professionalism it was not a good trip. As One World Emerald member, I steer a lot of business towards these One World Airlines. I expect better treatment."
Pros: "Free beer and wine. Good inflight entertainment. Food ok."
Cons: "Seats uncomfortable and not enough leg room for someone 6'02". They ran out of the chicken meal and I was stuck with the fish which wasn't that great."
Pros: "Boarding was easy with less passengers."
Cons: "The magazine in my seat pocket was dirty. The seat cushion seemed not clean. There was a greasy spot not cleaned."
Pros: "Good entertainment system."
Cons: "Food was only one choice - fish (not tasty)."
Pros: "Everything on time and smooth. Crew was attentive and friendly."
Pros: "The crew were reasonably friendly and our experience at check in was positive with an accomodating staff member."
Cons: "Very tight seating with little leg room. Meal was forgettable. Only flight where seating wasn't changed from original booking."
Pros: "Prompt and great service."
Pros: "Service in the plane"
Cons: "Service at the airport."
Pros: "We bought the entire ticket under Malaysia airlines with connecting flight out of Kuala Lumpur to Taipei in 1 hr. The agents in malysia airlines couldn't check us into the connecting flight because it's co share with China airlines and was rude to us when we questioned them why since we bought the tickets from them. We need up having to run to the connecting flight at Kuala Lumpur because the arriving flight was late. Very unprofessional"
Cons: "We bought the entire ticket under Malaysia airlines with connecting flight out of Kuala Lumpur to Taipei in 1 hr. The agents in malysia airlines couldn't check us into the connecting flight because it's co share with China airlines and was rude to us when we questioned them why since we bought the tickets from them. We need up having to run to the connecting flight at Kuala Lumpur because the arriving flight was late. Very unprofessional"
Pros: "As always the crew is good and also the food. The seats in economy are not comfortable though."
Cons: "Luggage was damaged and the airlines is not responding to my email. Web checking did not work (with an error asking me to contact customer service at the airport) at both departure and arrival flights. I never fly in middle seats but was forced to do so since the staff couldn't give me an aisle seat during check in. I am still waiting for the airlines to contact me about damages."
Pros: "The ice cream is a pleasant surprise."
Cons: "prepacked juice. Could be more option."
Pros: "Much better than Air Asia of course."
Cons: "I dont know about the weather condition but I did feel a rough landing. I do feel the standard of the cabin crew deteriorating. Unlike few years back."
Pros: "Crew were friendly and professional."
Cons: "Cue to check-in was ridiculous! Employ more staff so that the wait time is comparable to other airlines. Alcohol - why is there no alcohol on the KUL/BKK leg? I thought that this was an international flight."
Pros: "Direct Flight"
Cons: "Food was absolutely disgusting. The mash potato and chicken was completely melt into liquid. The air con continually leaking throughout the journey."
Pros: "The plane seemed relatively new and the entertainment system had good choices. The seats were comfortable and business class was fairly empty"
Cons: "The boarding process was chaotic at best. The gate had long lines to go through security for 2 flights departing from that area which caused big delays. The plane managed to be loaded relatively on time but removing baggage from a customer who chose not to fly took almost an hour as compared to the 10 minute estimate. By the time we taxied, I was certain that I was in danger of missing my Hong Kong connection and asked the flight attendant to have the pilot radio American to inform them, I got the impression that my request was a low priority for the disinterested crew and, as feared, I missed my connection which forced a daylong wait in Hong Kong. The plane was a 737-800. Malaysia, unlike it's peers, flies mostly narrow bodies inter Asia as they disposed of all their 777's after the second 777 was shot down. I lived in Malaysia and Singapore for eight years in the late '80's and early '90's, at which time I thought that Malaysian was the best airline in the sky. Sadly, their present service is US airline quality at best without the general ability of US carriers to keep to schedule which makes them one of the worst in Asia."
Pros: "Very good service , small seats , good food"