Daily cleaning, installation of cabin HEPA filters on flights from Middle East to Nagpur
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Scores according to KAYAK customer reviews
Cons: "Heating and serving food in plastic containers."
Pros: "Staff was great"
Cons: "Seat didnt fit to me."
Cons: "Nicmze clean aircraft with goods legal room in economy"
Pros: "The ease of connection from New York to Nagpur. It was a breeze."
Cons: "My personal headphones (Beats) couldn’t be used in the headphone socket which was a bummer. Also, the only male guy in the crew was trying to solve some meal issues and was trying to tell the hostess how not to tell the passenger!! All of it could be easily conveyed discreetly but he seemed to be least bothered!"
Cons: "No food on board!! Staff says it got over when i have selected my food selection!!"
Pros: "everything went smoothly, no delays, boarding was easy and quick"
Pros: "great staff"
Cons: "Some of the head phone are not working at all...."
Cons: "Some crews are not accommodating."
Pros: "Good attitude from staff"
Cons: "Seats were not very comfortable for economy class for a journey as long as these ."
Pros: "Very very clean plane."
Cons: "Movie selection could be improved. Second meal had no vegan option."
Pros: "Good food includes veg."
Cons: "no one came to help even after asking for assistance"
Pros: "Very nice"
Cons: "Crews walking between the lines. They don't care pushing to others. They never said sorry for that."
Pros: "Staff courtesy"
Pros: "Lo mejor de estos vuelos es sin dudad el servicio del personal de vuelo, son muy amables y se esmeran en mantener cómodo a todo el mundo, te dan botellitas de agua, jugo, hielo, lo que pidas."
Cons: ",also I had to wait for longer time again due to less people for wheel chair assist.."
Pros: "I liked that it was empty and I could lie down."
Pros: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Pros: "Good spacing. comfy seats."
Cons: "Staff were just not aware of clients needs. walked passed without even glancing to see raised hands, etc"
Pros: "I like everything about Qatar Airways"
Pros: "On time, clean and joyful"
Pros: "Liked the raw vegetarian meal as it was perfectly plain. Attendants also very solicitous and went up and down several times with water after the meal."
Cons: "Seats are small and huge line for the toilet, but that is the nature of the plane and not Qatar's problem. Boarding was only good because passengers did not cooperate adn stood up when they were asked repeatedly not to."
Pros: "Qatar airways always seems to handle busy flights and crammed seats calmly, efficiently and on time. It's a long haul - 16+ hours, and if you have to go economy as a 6 foot tall person, their seats recline well, seemingly better than many. You have to plan your long layovers, and they do offer assistance with hotel transfers, but they don't advertise this very clearly - so do your homework before flying!"
Pros: "Please see above"
Cons: "Please see above"
Cons: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."
Cons: "Realised that for short flights they do not supply headsets. This is rather strange, since the media content they have is useless unless there are headsets / paid or free whichever"
Cons: "Not much of space in aircraft"
Pros: "Almost every thing except TSA searching"
Cons: "TSA part"
Pros: "Check in was easy"
Cons: "Sitting on plane 3 hours at HIA isn't fun due weather in KRT"
Pros: "Same as my above review."
Cons: "Same as my above review."
Cons: "In Doha For security check they asked to empty my purse as well as my bag...which never happened in any of my previous flights in other airlines....when everything is going through X-ray why empty everything before it goes through X-ray.."
Pros: "See above"
Pros: "Services by the staff is good."
Pros: "Landing was smooth"
Cons: "No facility for baby"
Pros: "When my main, very large over-weight suitcase was not able to be accepted, the Qatar Airways check-in representative was very clear and helpful, in explaining what to do (purchase inexpensive box + tape, re-pack some items from the suitcase-->create two pieces of baggage at correct weight)."
Pros: "Efficient ground staff, short layover."
Cons: "Seats could have been slightly wider for 14hr flights."
Cons: "One of the cabin attendant was a bit rude."
Pros: "Seat felt very uncomfortable and as though it was about to break! Very cramped."
Pros: "Basically nothing"
Cons: "They should do announcements properly, and the crew attitude is awful."
Pros: "Worth buying an XL seat Liked the rolling ramp better than steps. Buses to terminal were wuick"
Cons: "Baggage policy for checkin and carryon is too restrictive, too low. Too many email messages sent by IndiGo."
Cons: "All good"
Cons: "Extremely bumpy take off and landing. The pilot could do better."
Pros: "First flight from Goa to Mumbai was pretty good, I even scored an extra large seat. Boarding was madly chaotic though"
Pros: "Flight delay"
Cons: "Flight delay"
Cons: "No entertainment very bad seats no blanket when asked for"
Pros: "we lost our bags"
Cons: "we lost our bags"
Pros: "Punctuality, cleanliness and the professionalism."
Cons: "No comments."
Pros: "Punctuality, cabin crew and cleanliness."
Cons: "Check in at Mumbai needs to be better coordinated."
Pros: "Flight attendants were the best and very friendly"
Cons: "Not much, on time flights and friendly flight attendants"
Pros: "Cleanliness, and punctuality."
Cons: "Choice of food available. Since it was lunch time, proper lunch type food should be available, and not just snacks."
Pros: "Seats very uncomfortable"
Cons: "Separate counters for wheel chair passengers as well as bus transport. There were several unruly travellers and it is not fair that ground staff should have to remind passengers of protocol. Separate transport will help."
Cons: "cost of the seats can be reduced or it can be free"
Pros: "Punctuality, and cleanliness."
Cons: "No comments."
Pros: "I liked the total travel time the flight took."
Cons: "The boarding suddenly changed the gate just within minutes of the departure & informed none."
Cons: "Flight 6E 188 to Chennai supposed to leave at 6.20 AM got cancelled by airliner. Lot of discomforts faced. Indigo should pay me penalties to me by three times the charge."
Pros: "Seat is as good as a concrete slab of a park bench."
Cons: "Late departure. No communication to passengers. Taking passengers to aircraft in a bus before it is ready and making them wait for a long time. In fact the passengers from incoming flight were disembarking when we were taken to the aircraft. Last week also it was the same story."
Cons: "Could have been on time"
Cons: "Flight was on time. Crew were professional."
Pros: "The crew is very good. Best behaviour. Arrive before main time. Seat os comfortable."
Cons: "Service facility is very good. I like IndiGo crew members & their behaviour."
Pros: "On time"
Cons: "People requesting to switch seats"
Pros: "Efficient check-in and boarding."
Cons: "Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item."
Pros: "Reached before time!"
Cons: "Flight delayed and no info"
Cons: "Luggage lost. No apologies, no compensation"
Pros: "Good and friendly staff.Food is good"
Cons: "Need to get more organized with lines. Discipline at lines should be followed . They kept on changing gates once I understand twice is okay not 4 times . Also no point on charging outrageous amounts for excessive baggage for international customers."
Pros: "Flight Stewart’s Response"
Cons: "Ground staff highly untrained & indifferent"
Cons: "Very uncomfortable seats. Small and hard"
Pros: "the airline manage the well UPTU issuing boarding pass."
Cons: "Airline doesn't provide inflight meals moreover they do not accept Indian currency, the currency half the country from which they are operating. They were accepting credit card to be charged in US dollar or cash in Qatar Riyal for the food amount. I offered to pay through credit card but two cards has failed while third was accepted. There were many passengers who were not carrying case in Qatar Riyal and their cards work not successfully swipe,therefore they remained hungry. This is in human and no airline on international route is allowed to do so"
Pros: "No delay proffesioal staff and efficient work and space"
Cons: "Flight was two hours late"
Pros: "People taking care are nice lot"
Cons: "Flight was delayed"
Pros: "In an Indigo flight, there is nothing to like"
Cons: "The fact that Indigo did not allow us to change the flight and made my wife to rebook the return flight"
Pros: "What a great airline! On time, safe, good service, and really cool brand."
Cons: "Limiting the free baggage allowance to 15 kg is quite difficult to meet when you are a foreigner visiting India. The cost for extra weight is very expensive."
Pros: "Smooth checkin and seating"
Cons: "Security forgot to stamp one of my bags so hand to dash back again"
Pros: "Cabin temp was too warm. It should be set at 23/24 to keep people comfortable not 28."
Cons: "Arrive Chennai after 26 hrs of two flights. Not clear need totransfer to nearby domestic terminal, nor how to get there. Kayak didn't inform me of how to claim my eticket which they had booked thru 3rd party "Kiwi" in Brno, using a credit card number not my own. Had to show my pre printed invoice to claim my "E"-ticket. Stress-inducing, not relaxing, but not a catastrophy."
Pros: "Everything except that the veg sandwich finished out of stock & myself being a diabetic started having hypo (Low blood sugar). Luckily I had my glucose tablets."
Cons: "Food out of stock"
Pros: "Nice crew, speedy boarding"
Cons: "I checked in 5 hours in advance and they gave me a middle seat without even asking. There were aisle and windows free in the plane"
Pros: "Flight was on time."
Pros: "Staff and service. Efficient travel time."
Cons: "Noted a difference in passenger type on this flight. Some were rather demanding for the crew members in that some passengers did not adhere to safety protocols. Staff handled the situation in very professional manner."
Cons: "Boarding was a mess, aircraft not ready, waited in the bus. Food service was horribly slow. On row 5, took 45 minutes to get a glass of water. Leading aborted close to runway, took of again before touchdown at Chennai, then turned around and landed safely after 15 minutes. No explanation by the crew."
Pros: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."
Pros: "Overall experience"
Cons: "Over expensive food"
Pros: "Worst airline"
Cons: "Beware before booking. They cancelled the flight teo days before and even after 20 days i didn't get the refund which the airline promised. Had to book another flight in short time flr much higher rate. This airlime should be banned"
Cons: "The airline was entirely too stringent on weight restrictions for luggage without consideration for long international hauls."
Pros: "1 check in bag missed. Launched the complaint and still no use."
Cons: "Make sure no bags misssed"
Cons: "The plane was not cleaned appropriately. The staff did not arrive to open the plane when we arrived in Mumbai"
Pros: "1.The crew was average. the seat comfort is different in different rows as far as legroom is concerned. 2. The crew member was not aware of the procedure involved in passengers involved transfers to various destinations after landing at New Delhi. They misguided some passengers(including me) directing them to exit through emmigration procedure, collect the baggage and report at domestic transfer desk. we had been issued Transfer Boarding Pass at Chicago itself for our connection flight to Bengaluru.There was no need to go through the emmigration at New Delhi and collect the baggage. The baggage collection procedure was a hell of a business. This can be verified from the various registers maintained at domestic transfer desk. it took almost 3 hours for getting the luggage going through the customs etc, 4. At the arrival lounge there was no AIR INDIA HELP DESK or representative to guide the passengers. Similarly, the sign board only displayed transfers/baggage claims arrows. and the suddenly one finds a sign board displaying domestic transfers. At this point confusion arises as the passengers disembarked from international flights are required to go to international transfers where there is no requirements for emmigration and baggage collection as the emmigration procedures take place at final destination if it has the facilities. 3, The numbers of passengers affected may be verified from the various registers at the airport. On three registers kept at various entry points, we had to make entries as regards passport No. baggage tag No. Fligh No. etc, etc."
Cons: "WE received an email from AIR INDIA that our connecting Flight AI 174 from New Delhi to Bengaluru has been cancelled due to operational reasons. The new connecting flight is AI 1174 from New Delhi to Bengaluru. 2. While checking in at Chicago we were issued Transfer boarding passes for second leg of journey from New Delhi to Bengaluru. It displayed Flight No. AI 174, instead of AI 1174. When this was brought to the notice of the official at the counter at Chicago airport he told in their computer there is no change. The baggage tags also displayed AI 174. 3. After alighting at New Delhi and going through all the hell when we checked in at domestic transfer desk, the official observed that out Transfer Boarding passes for Delhi-Bengaluru sector is for AI 174 and the luggage ( four bags) also contained the same flight number AI 174. 4, we were told we will now be issued new boarding passes for AI 1774 as domestic passengers. SIMILARLY, new baggage tags were placed on luggage. There we were also told that AI 174 a San Francisco to Bengaluru Flight via New Delhi is not cancelled and it is only delayed, Had we not been misguided at Delhi, we could have simply boarded AI 174 at Delhi and the luggage also could have reached Bengaluru in the same flight without we going through the procedure of baggage retrieval process at Delhi as it was along with other passengers luggage already kept AT DELHI AIRPORT departure terminal for uploading in AI 174. It is our humble suggestion that even by mistake if passengers go through emmigration procedures at one airport instead of the next port of destination, system should be in place to take care of the same by MARKING the person to again go through the emmigration procedure at the final destination.."
Pros: "Crew was amazing. They are very active."
Cons: "Lounge experience"
Cons: "The crew certailny could be more cheeful Perhaps they just were tired. The food was terrible despite the airline from nation of exqisite cuisine. The enternainment screens did not respond or work even with the remote. There should be better maintainance."
Pros: "On boarding was very quick. I was happy to get a meal on a short flight."
Cons: "I do not recall any entertainment. The off boarding was slow."
Pros: "On time Baggage handling is quick"
Cons: "Inside cabin cleanliness is bad"
Cons: "I was charged twice for luggage because i had a layover. That is a crazy policy. My extra weight ended up costing me 3 times the cost of my flight."
Pros: "Direct flight convenience! Leg room. Boarding at Delhi. Price."
Cons: "Minimal service - attendants barely came around to offer drinks or collect cups etc. They forgot to get beverages twice despite explicit requests. They were polite though. The food service schedule was odd, especially serving lunch at 2am for a flight that was going to land at 6:30am. Why wake up everyone ? Food was okay except the white bread, pretending to be a croissant filled with what looked like was unmelted butter. Entertainment system did not work at all. And the plane had no wifi or USB ports. If it was not so convenient as the only nonstop between Washington and Delhi, I would not fly this Airline."
Pros: "Food & Service + on time !"
Pros: "Great service"
Cons: "Nothing much"
Pros: "Food was better, seating and TVs seemed updates."
Cons: "the web check in doesn’t work. It was a nightmare trying to check in online and get seats. We set food preferences several times and in several ways (on phone , online and even confirmed it at check in) but we were not served the meals we ordered. This is a huge problem since we had the same issue going from EWR to BOM"
Pros: "Flight crew was okay"
Cons: "Delay and lack of communication from ground staff."
Pros: "Nonstop flight Indian vegetarian food. Enough food was provided. Even though flight was delayed leaving New Delhi, it arrived to Dulles 10 mins early."
Cons: "Service does not compare to other airlines such as Emirates, Air France or KLM. Even though food is provided, If you miss the cart they will not come back. You have to pickup or ask for snacks... service does not come to you. Seats are not comfortable. They smells and are old. Video options are mediocre Flight is mostly late. Bathrooms need air fresheners."
Pros: "A clean airport at Delhi"
Cons: "Service, no communication about delays, poor food quality Unfriendly personnel"
Pros: "The landing was good"
Cons: "Dirty plane, dirty blankets, entertainment system didn't work on most seats.... The crew couldn't be bothered..."
Pros: "i have never flown before so i was very surprise that all the staff was very good and very helpful. i have told my family and friend what a good Experience i had"
Cons: "Entertainment system did not work at my seat."
Pros: "There was nothing like about"
Cons: "First of all flight was 8-9 hours delay from destination Secondly they did not had precise time from Newark at what time flight would depart and than flight reaches India 4.5 hours late."
Pros: "Very good intertatement"
Cons: "Food for without spicy India air all food have spicy and chilly"
Pros: "The stuff"
Pros: "Convenient time, location. Good price."
Cons: "The plane was beat up. Many overhead lights did not work ( 3 in the row 18 and 2 in row 19 intermittently). Entertainment system did not work. In row 18 I had to simultaneously run the same program on two sets and listen to sound from one and watch the picture in another because independently they would not work. The air hostess was particularly rude to the elderly couple in row 18 and after watching a few interactions I had to intervene and tell the air hostess that she has to respect the customers and cannot talk to them like that. She would address them with a crinkly nose and condescending tone as if they were smelly uncultured people that she has to put up with. This is when the aforementioned lights and reclining systems in the row would not work and she could not do anything about it. Overall there is a huge potential here for AI if only they can capitalize on the good opportunities. They should fix the air plane mechanical parts. The upholstery can use freshening up. Air India should retrain their crew to make them understand that customers are the reason they exist. I hope they succeed."
Pros: "Staff friendly"
Cons: "Plane delayed 2.5 hours, food not great"
Pros: "The airline hostesses did their best to meet requests. The food quality was below standard. There were no hand wipes provided for cleansing before or after mesls"
Cons: "I was pulled out of line at check in. The male employee grappled my passport and boarding pass and insisted that I follow him and check through the Indian Passport immigration line though I am an American citizen with a US passport. Then taken quite some distance to a back room where two male employees stared at me and wrote down my passport number and name in a log book. My passport and boarding pass were repeatedly taken and held without my permission. After checking thru customs, I was among the first to arrive at the designated gate 36 which was initially closed . When boarding time arrived, I was among the first on line to board. I was again pulled out of line and prevented from boarding until way past the last boarding call with no clear explanation. I am a 72 year old RN and was suffering from severe bronchitis and a head injury sustained on acsidewalk In the town of Solan while searching fur an ATM. No accommodations were provided for my age or physical condition. The unexplained, rude and cruel conduct by Air India employees constituted elder abuse. I feel an apology and a refund are the least that Air India needs to provide considering their cruel behavior. I would advise all seniors especially women to avoid flying Air India."
Cons: "The entertainment system was broken didnt work at al"
Cons: "They did not allow me to cancel the flight even though I was unable to fly."
Pros: "Air crew are excellent. Food is OK too. Price is excellent."
Cons: "Two negatives- connecting from an international flight to a domestic flight is a pain. AI counter at arrival level was staffed by an incompetent agent who was distracted the whole time. Suggest taking your luggage to departure level and using the regular system. Also, no entertainment system on some flights."
Pros: "Food was ok, though the meals were odd. It was an overnight flight and we had a snack, breakfast and lunch."
Cons: "The entertainment systems are antiquated and if you are lucky to get one that works, it only half works. Mine worked but the remote at the seat didn’t so I couldn’t get my reading light to work. I also couldn’t get to all of the menu items in the entertainment as not all of the buttons worked."
Cons: "Delayed flight, All time everytime. Missed my connecting flight because of the delay"
Cons: "No inflight entertainment"
Pros: "Staff was nice"
Cons: "Speacial meal was bad. Wine terrible. Media screan wasn't working fine. my seat and table wasn't clean."
Pros: "The schedule of the flight. Good legroom compared to other international airlines. Better elbow space."
Cons: "1. Very bad entertainment system. Unable to use entertainment system with remote or by direct finger clicks. The delay between clicks and the action response on screen is too huge...these look like systems from last century...please upgrade !!!! 2. Crew members are not courteous. They ignore requests made by passengers. Looks like they just hate all passengers in their hearts."
Cons: "Clogged toilets dirty floors shabby seats broken chairs awful customer service"
Cons: "Rudeness and partiality"
Cons: "The food was bad though i traveled business class."
Pros: "Quick boarding."
Cons: "TV did not work all through the 15 hour direct flight. The crew was unable to resolve the issue. Flight took off 45 mins late though the pilot apologized and explained the cause for the delay. The crew seemed new and looked hassled. Too few for a full flight."
Pros: "On time, comfortable, good leg room in economy class and decent service you can expect. This was a Dreamliner service from Dubai to Kochi. Can't comment about onboard service as I was comfortably sleeping during both trips and chose to skip it. On my previous trip from Kochi to Dubai last month, the flight reached Dubai 40 mins ahead of the schedule. I would highly recommend this service over Emirates flight to Kochi."
Cons: "Pretty much nothing"
Cons: "Poor service. Staff not just indifferent but mistreat passengers"
Pros: "Service good"
Cons: "All good"
Pros: "Just that ot take 30 mins to reach delhi"
Cons: "Nothing except that"
Pros: "Crew was polite and friendly."
Cons: "Entertainment system for my seat and several other people did not work. Reading light did not work. I had to read a book for a 15 hour flight using a flashlight! Restrooms were locked up mid-flight as 2 of them stopped working. Seat was hard. Aircraft was old and creaky."
Pros: "Food is always the best but everything else is a big question mark."
Cons: "totly bakwas"
Pros: "service and staff excellent in business class, food and wine very good."
Cons: "old interior, seats worn out, little cushion, and very uncomfortable. i was on a 14 hr flight NY, USA to Delhi, India and back. my back was in extreme pain."
Pros: "Everything was right about the flight and not having to change terminals is great!"
Pros: "Crew was helpful and professional. Food Was good."
Cons: "Flight carrier is very old. The equipment, There is no TV Music for entertainment. The toilets are just 2. The exhaust system is not effective enough for foul smell to be sucked out of the toilet. The Aircraft is very old and needs to be upgraded. The toilets were at the end of the aircraft so every service was interrupted by people wanting to use the washroom. If the service will tale 1 hour out of 2 and half hour flight you cant expect people not to go to the washroom. An elderly gentleman was asked to sit on the crew seat near emergency exit. It was difficult for him to eat. A group of 7 people and were separated in seats and they were not handled properly as they created a chaos in the flight. They were a big disturbance to all."
Pros: "Service was great. Pilot explained everything."
Pros: "direct flight"
Cons: "1. Entertainment- TV did not work and the crew said they can not do anything about it. 2. Boarding- it took me 2 hours to put in my luggage in spite of doing online check-in. They said the 'system' is slow. 3. Crew- They were very lazy. Everyone had to go get even water themselves. Food- Food was tasteless. I took non-veg option."
Airlines flying from Middle East to Nagpur have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Middle East to Nagpur
Masks required on board, masks provided on flights from Middle East to Nagpur
Social distancing seating
Middle seats unavailable to book on flights from Middle East to Nagpur
Testing for antibodies, testing for symptoms for flights from Middle East to Nagpur
Waiving of change fees. Search flexible flights from Middle East to Nagpur