Cons: "The entertainment screens did not work during the entire flight, even after a reset. The plane was falling apart, with peeling paint and creaking noises during every movement."
Cons: "There was no flight information working. Food was way too less in terms of both quantity and frequency (number of meals)."
Cons: "Food wasn't good at all, so if you improve the food quality, that would be much better experience."
Pros: "Food and crew"
Cons: "Toilets didn’t work, they were dirty and no water!"
Cons: "Food could have been better... The croissants were not of good quality.. For entertainment there was nothing on board on the TV."
Pros: "I liked the timeliness of the flight and early arrival."
Cons: "Air India really needs to work on customer satisfaction. The boarding process was confusing and disorganized without announcement. In addition, several families were not sitting together and were upset about their seating thus kept asking to switch seats which was bothersome. In addition, the entertainment needs an upgrade. The streaming was slow and would crash. Seats were uncomfortable. This direct flight is great, but Air India has a lot to work on."
Pros: "Spacious seats. Shorter duration."
Cons: "Crew is unprofessional. They are least interested in helping Air India survive or thrive. We need better trained and considerate crew to help air India compete with the rest."
Cons: "My flight from Delhi was at 4:40 in the morning they served us a Appetizer with no drinks no breakfast and few hours before landing in the morning they served dinner"
Cons: "I purchased seats through justfly but air india refused to honor my seat selection. In fact this happened earlier between SFO to Delhi and Delhi to Pune as well. Money down the drain."
Pros: "On time mostly clean and safe"
Cons: "Air India is close to no frills travel. The movies were working this time though."
Cons: "The tv audio was not working and non of the crew came to see if it could be fixed."
Pros: "Food and timings."
Cons: "entertainment system was not working"
Pros: "The flight crew was awesome. Very friendly and welcoming. Served well even in between the scheduled service"
Cons: "Flight was delayed by 5 hours. No reason given other than operational issues. What does that mean? All airport staff sucked at both airports. SFO more so. They broke my bag. There was no agents around for an hour.. Then they said 40$ is the maximum they pay for a broken bag!"
Cons: "I wish the crew was service oriented. As this is the only direct flight is the only reason to take this flight."
Pros: "Crew was helping, leg space was good and food service was very good."
Cons: "All my check-in bags were missing and they handled the complaints really bad. The flight was delayed for 3 hours and no proper communication, very pathetic experience, none of the TV's were working fine. Would not highly recommend."
Cons: "I had lost my gold bracelet on the flight. I'm quite sure, left it on the seat. And when I tried to call air india's customer service number, they had no idea what's the right number to contact to check if there is any hope to finding that bracelet."
Pros: "Customer services was good"
Cons: "There was only one major meal service on a 15 hour flight... the sandwiches and other food had gone bad - ended up with food poisoning after landing. Beverage choices were non. Existent - even basic options in business were not available. Product needs a thorough cleaning and some equipment didn’t work or wasn’t well maintained"
Cons: "Every thing"
Cons: "Overhead reading light and TV display were broken rendering me without entertainment for 16 hours. I couldn't event charge my electronics to use them as a flashlight to read my books as the USB chargers were broken for the whole row. I couldn't even get the attendant's attention for a while since the attendant call-button was broken. By the time she walked by next (hours later) she restarted it but it didn't fix the issue and I had no way of getting her attention again for a while. Really awful experience."
Pros: "Nothing at all"
Cons: "Entertainment systems broken for half of passengers on board. Broken tray tables, flight attendants admitted that this is very common and passengers will have to deal with it. All they offered was logging in log book which they told no one reads. Have video and picturen proof for all of these"
Cons: "Bad crew service. Tv was not working as it was a long flight, hard to pass time without entertainment"
Cons: "TV did not work both ways. Poor selection of content."
Pros: "Pretty comfy. Most staff is decent."
Cons: "Infotainment system is hard to use and always half broken."
Pros: "The airline hostesses did their best to meet requests. The food quality was below standard. There were no hand wipes provided for cleansing before or after mesls"
Cons: "I was pulled out of line at check in. The male employee grappled my passport and boarding pass and insisted that I follow him and check through the Indian Passport immigration line though I am an American citizen with a US passport. Then taken quite some distance to a back room where two male employees stared at me and wrote down my passport number and name in a log book. My passport and boarding pass were repeatedly taken and held without my permission. After checking thru customs, I was among the first to arrive at the designated gate 36 which was initially closed . When boarding time arrived, I was among the first on line to board. I was again pulled out of line and prevented from boarding until way past the last boarding call with no clear explanation. I am a 72 year old RN and was suffering from severe bronchitis and a head injury sustained on acsidewalk In the town of Solan while searching fur an ATM. No accommodations were provided for my age or physical condition. The unexplained, rude and cruel conduct by Air India employees constituted elder abuse. I feel an apology and a refund are the least that Air India needs to provide considering their cruel behavior. I would advise all seniors especially women to avoid flying Air India."
Cons: "The food is served buffet style. Obviously that does not keep it at the correct temperature for 25+ hours. I battled Food poisoning within hours from getting off the plane."
Cons: "My monitor for entertainment was not working at all. The flight attendant said he will reset it but it didn't work. Even my light didn't work. I was left doing nothing in the plane, neither watch entertainment on monitor nor read a book on a very long flight. This is a very poor service, I am considering not to fly on air India anymore."
Pros: "Convenient flight from Delhi to San Francisco, however our entire entertainment system was not working and the crew also misbehaved with us. I was sitting in 22H. My wife was in 22J and our other flight passenger in 22K also had issues with their system."
Cons: "Bad service, bad crew and also misbehaved with us. When we complained they said we can't do anything. It was a 16 hour non-stop flight. all systems should be checked before you leave the ground. Or you provide a capability of refunding your passengers."
Pros: "Food was ok"
Cons: "Crew service was very poor"
Cons: "Air India Flights from SFO to New Delhi and New Delhi to SFO are pretty old. Almost 60 % of systems entertainment systems do not work. This is not acceptable considering such a long flight. Unfortunately passengers are left with no option apart feeling gruesome boring thru out journey. Food is also very bad. while it is understandable that it might be not par with other airlines in all ameneties , the basic needs to be met. Hope they look into this and fix it"
Pros: "It saves time on my flight. It goes on time and leaves on time and only took 13 hrs as opposed to 21."
Cons: "Air hostess were HORRIBLE. They don't come for the light, and they disappeared after serving food! Very rude, horrible service and their responses were horrible. I hate it. I don't recommend it for ANYONE. Absolutely nasty."
Pros: "Nothing to complain about"
Cons: "Entertainment sucks. Looks like display from the 90s."
Cons: "Entertainment system did not work! No help on the plane,no compensation made."
Cons: "The flight was delayed for all wrong reasons. I've been trying to speak to Air India about a compensation and never got any reply back. Terrible flight and terrible management."
Cons: "The crew was very rude and unhelpful. I kept asking for an extra blanket because I was very cold but I didn't get one the entire flight and was shivering the entire time."
Cons: "1. Less regional movies 2. Remote does not work. 3. System reset (never heard of) takes time 4. Crew does not show up when needed 5. Screen resolution is probably 70s style 6. Touch screen does not work 7. No hygeine - no socks or any sleeping aids like other airlines 8. With 15 hours floght, you expect at least some toileteries - tooth brush. Horrible that someone did not even think about it"
Pros: "Boarding, Service was very smooth. Departure and arrival was on time"
Cons: "Food was decent."
Pros: "only thing we liked was the flight was direct. thats it"
Cons: "1. food tasted so bad. it wasnt fresh for sure. 2.Service was aweful. Very hard to get help from the employees. wasn't convenient at all. 3. entertainment screen wasn't working well especially the touch screen wasn't very sensitive. 4.booked two tickets with my spouse but got seated totally apart and didn't even try to seat us together. and lot more."
Pros: "Non stop less fly hours."
Cons: "Air hostess appearance"
Cons: "The entertainment system was down. It was very hard to travel with kids with no movies on board. Crew members were rude! I called for service 3 times before someone showed up just to yell at my son that he is playing with call lights. I was extremely mad."
Pros: "my mom said this flight is best ever"
Pros: "Shortest flight for the route"
Cons: "Worn out seats, dirty tray table and around seat, dirty rest rooms, impolite staff, horrible food , maps not working, headphones not working, not able to choose seats online."
Pros: "Timing - good landing time at SFO"
Cons: "Old aircraft Dis-interested flight attendants"
Pros: "Direct flight Leg space"