I changed the flight, there was restriction from srilanka to india - airline is not allowing me to board with that ticket, i changed the ticket for my travel. Thanks!
Pros: "The crew and the selection of movies"
Cons: "The food"
Pros: "Quality of food, great wine."
Cons: "Check-in Colombo was chaotic, no supervisor on duty to help organize the passengers"
Pros: "Best Airline and services"
Cons: "Best Airline and services"
Pros: "I bid for an upgrade on the 2nd leg so business was much better. The lady serving in business was very nice."
Cons: "This leg was pretty much ok. Took an hour + to receive my baggage."
Pros: "The food was really good. Had the chicken sausage with pasta and mushroom."
Cons: "After travelling from the Maldives and our final flight home from Melbourne to Brisbane, several people had their luggage sopping wet due to rain at Melbourne. Everything inside the luggage was wet. Qantas Customer Service was not empathetic. They said it was only water and bad luck."
Pros: "They lose my luggage"
Cons: "They loose my luggage"
Pros: "Had more room than on BA flight to London"
Cons: "Poor selection of entertainment. Some features, such as the flight tracker, didn’t work"
Pros: "Fast and efficient."
Pros: "Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!"
Cons: "seats are small but otherwise it is 5 star airline. love Srilankan."
Pros: "I have found Sri Lankan staff to be most friendly and accommodative."
Cons: "Airport (Guangzhou) very confusing...not fault of airlines; whoever designed the airport in GZ should go back to school Flight delayed 45 minutes"
Cons: "There was no uniform procedure in the flights, crew is too lazy to perform their duties. probably the first and last flying with Sri Lankan."
Cons: "Felt like a second class train travel."
Pros: "Staff.. food"
Cons: "SEATS... I flew with other airlines also but this aero plane has worst seats I even sat on.. My travel was of 10 hours and after 3 hours of departure I started having pain in my back...seat was poorly structured. . Its like cushion of seats were dead n on top of it that cushion behind back was too outside.. I was not able to sleep at all as was not comfortable.. Also there was no system at Srilankan airport.. No barriers for travelers so that people stand in cue but no one was following lines as there were none.. Will never fly with Srilankan airlines again ever.."
Cons: "For a family of 4, 3 of us had continual problems with the sound on the entertainment system during movies, etc"
Pros: "Nothing really stood out. Having a pillow and blanket for every seat is a plus."
Cons: "Plane wasn’t cleaned very well, trash in the seat back pocket. Was given a meal that wasn’t on the menu and was unedible. At the end of the flight they spray air freshener down the entire aisle which is very concentrated."
Cons: "Extremely small space, knees against seat in front, I am only 6 ft tall."
Pros: "Luggage ready as soon as through Immigration in Sri Lanka"
Cons: "Food was gritty and cold. Did not eat."
Pros: "All went well"
Cons: "Flight started on time, landed earlier, nice crew and good food good food."
Pros: "Great service and friendly people"
Cons: "The plane was late"
Pros: "Awsome service and on time flights"
Pros: "I liked the punctuality of the flight, the courtesy of the crew, the in flight meals, the comfort."
Pros: "Good service"
Cons: "The SriLankan transfer desk was difficult to find at AbuDhabi airport. Better signage is needed."
Pros: "Kayak services very good"
Cons: "Kayak services very good"
Pros: "Even though it was an hour long flight, they served us snacks. Food was not very good though."
Cons: "Flight was late by 20 minutes."
Cons: "No headphones were given.. No entertainment"
Pros: "Plane was not full, so I could lie down which was a great rest after such an early checkin in bangkok."
Cons: "A bit disorganised in Colombo, but all in all informations were gathered. The airline desk a bit unhelpful in not wanting to contact by phone the main airline desk for a question which forced me to walk all the way back, But no huge deal."
Pros: "Staff were very professional and courteous"
Cons: "Friendly and professional staff. Boarding process was smooth. Did not expect any refreshments for a 1 hour flight. What was given was not that good."
Pros: "Business class on A330. Service excellent."
Cons: "Crowd control at gate kind of chaotic. Colombo Airport rather disorganized."
Cons: "Customer service was abismal when I needed to add my infant son to reservations. Spoke with 10 different reps and spent about 2 hours total on the phone. Poor English."
Pros: "Just about everything"
Cons: "The food"
Pros: "New aircraft from Cok - Colombo. Colombo-Doha was also good flight. Check-in and lounge at both Cok and Colombo were good"
Cons: "Colombo - Doha flight service was not good. Delay in serving food and drinks. Food menu need to update once in three months at least. Since last six months or more it is the same food menu. Same thing with the entertainment, movies need to be updated once in six months."
Pros: "It was on time, good collection of movies."
Cons: "At Kuala Lumpur no place provided for rest in 10 hours transit time. Very very disappointed. I will try not to book again with Srilankan airlines"
Pros: "It was on time, good collection of movies."
Cons: "The menu was not good."
Pros: "Comfortable flight; good seats, good service by attendants."
Cons: "Rude passengers who ignored the rules."
Pros: "Good crew"
Cons: "Old plane"
Pros: "The methodology for offering the meal is appreciable and the menu was delicious with good quality."
Cons: "I regret to state that there was no proper functioning of air conditioners at Colombo airport and during the taxi on the bus from Plane."
Pros: "The methodology for offering the meal is appreciable and the menu was delicious with good quality."
Cons: "I regret to state that there was no proper functioning of air conditioners at Colombo airport and during the taxi at the bus from Plane."
Pros: "The food, the entertainment system and the seat"
Cons: "Everything. People, plane, boarding process"
Pros: "easy check in, left on time, arrived on time, bags on time, no problems"
Cons: "tough time - 9:50 p.m. departure, near midnight arrival after turning the time back 90 minutes,"
Pros: "There was no entertainment as it was a short flight.had to report quite early in the morning because of airport renovation.otherwise the flight , journey and food were Good"
Cons: "Had to wait for one and half hours to get our luggage from the belt as all gulf transit passengers who checked in later than us got theirs first and since we checked in first our luggage came last.I had onward journey for eight hours by bus and with lack of sleep the previous day it was quite tiresome."
Pros: "With airlines like Frontier & United in the U.S. providing such dismal service (in every aspect) it was truly a refreshing change! Took me back to the days when flying was luxury."
Pros: "Chennai to Columbo was nice and easy, on time."
Cons: "No liquor served."
Pros: "Staff kept us informed and it almost boarded at the expected reschedule time. I did not go to the lounge at first, the monitor was flashing "last call" 3+ hour before we finally boarded. SriLankan staff sent me to the lounge and treated me very well. The 2nd leg was badly delayed and poorly handled for most passengers."
Cons: "Fortunately I was in Business Class. Coach was loaded onto a bus and held without air conditioning for about 30 minutes. The bus went to the plane and returned because they were not ready to board yet. Poor coach treatment of passengers."
Chair seats were dirty and time for replacement
Safety on flight was good. Food can be better , need more space . Plane is very tight
Poor customer service and i saw the hair on food,i reported about it,I’ll never take Air india on future
Worst airlines ever -- may be it will change in the hands of tatas but for now absolute garbage.
Need better service and more comfort
Broken seats, malfunctioning equipment and meals that were ordered a month in advance were not served. Luckily had brought my own food or else would have gone hungry.
Inflight service was good but no the TV screens
Pros: "Crew was little nice and helpful"
Cons: "1. Good tasted like it was spoiled 2. There was a bad smell inside the airplane 3.boarding took forever 4. There was no entertainment system in 15 hour flight"
Cons: "Cleanliness of the flight. Horrible bathrooms."
Cons: "Many of the seat monitors did not work. Mine did not work going to or from Delhi. For a 14 hour flight that is ridiculous. The beverage cart came around once. All you got was water and tea or coffee with the meals. Some of the flight attendants had attitudes and were throwing temper tantrums."
Pros: "comfortable and friendly service"
Cons: "Improve food quality"
Pros: "Food was good and service was excellent by the hostess"
Pros: "Flight reached 10 minutes early"
Cons: "eats and arm rest not working not clean entertainment system not working no ADL kit springs poking into the back"
Cons: "2nd guy who help push my wheelchair was demanding for more when I gave him 200 rupee, other than that everything was okay. Crew shouldn’t be demanding for tips."
Cons: "Didn’t like the food ...."
Pros: "Food is good, lots of water given on plane."
Cons: "No movies due to broken seat monitor becomes a real issue on a 15 hour flight. The plane looked poorly maintained (many broken seats etc) and the employees at Delhi airport were either poorly trained or too few in number to deal with passenger volume to be effective. They were so slow at check In I thought I may miss my flight."
Cons: "Overall experience"
Cons: "Old planes need maintenance"
Pros: "Crew members"
Cons: "Broken handsets, buttons missing. Two of our tv sets were broken on a 14 hour journey with two kids thats brutal. I don't know whats the deal is but every flight that I take of air india from nyc to india or back ALWAYS has a restroom that doesn't work. The one at the back doesn't have water. ALWAYS. How is it possible to take off on an aircraft on a 14 hour journey with no water in the restroom. HOW?"
Pros: "AI continues to have strong flight crews on their long haul flights who pay attention on board and try their best with the often challenging Indian travelers visiting their families. On board meals hot and well balanced with the vegetarian meals well tuned to the Indian palate but likely to miss the mark for others. No alcohol."
Cons: "Online capabilities well behind the Arab and European airlines. Expect poor performance and a hodgepodge of unreliable online self service. Multiple efforts to update my travel for seat selection and meal preferences failed as I found out at the airport . Lack of robust entertainment and an older interface in flight with often broken USB ports make bringing your own entertainment and using it on a 15 hr flight challenging at best . No internet access available which for business travelers is a must today."
Pros: "It is a direct flight to NYC!"
Cons: "The laziness of crew and their attitude. The paucity of snacks and food . The limited entertainment on board."
Pros: "Same as above."
Cons: "Same as above."
Pros: "Professional pilot, Direct flight ( less flying time)"
Cons: "Professionalism, crew, the airport manager Newyork, The food is no where stand in the international market. Lazy and old mentality of government based management overall from Head office to ground crew from every steps. As an Indian we want to see our Air line a five star."
Pros: "nothing outstanding"
Cons: "In a 14 hour flight if your monitor is not working, you just sit and stare at the screen, remote had some buttons broken, touch screen was not working..... imagine how you would feel. these are basic things that is necessary in a direct long flight....which were missing."
Pros: "Food.. Couteous staff"
Cons: "The entertainment control panels on the screen did not work and handheld had missing buttons. Lost mu bag. Was left behind in New York Someone could have looked for me and informed me but after waiting gor 70 minutes on the caroussel looking for it I filed a report. They must have known in the 18 hours I was tracelling that the bag had been left behind.. Would have saved my family and me a lot of aggravation."
Pros: "Quick boarding."
Cons: "TV did not work all through the 15 hour direct flight. The crew was unable to resolve the issue. Flight took off 45 mins late though the pilot apologized and explained the cause for the delay. The crew seemed new and looked hassled. Too few for a full flight."
Pros: "More entertainment options like gaming and better selection of Indian movies"
Cons: "Seat covers should be changed, seats and elbow rests are not comfortable for a long flight. Air India flights in India do not follow a prior schedule, flights usually a delayed especially from Ahmedabad (worst airport)"
Cons: "Flight left late to wait for other passengers. . Entertainment services were not working and for a long haul flight is not acceptable.. The flight attendants kept one lavatory locked for their own use. The food was mediocre,. The lavatories were not cleaned. I have been in many other carriers and the flight attendants maintained the lavatories. Flight attendants were not helpful with placing or locating spaces for carry on luggagess. No simple amenities provided like socks , earplugs, or eye cover like other airlines. The seats were falling apart, fabric was torn. I have to give credit to the person who assisted in issuing me a new booking due to a snag with name. However, I was placed in a different line after being issued a boarding pass without further explanation. Every other passenger in the same queue were perplexed like me . Air India badly needs to up their ante. Customer service is poor overall. Seriously makes me wonder how aircraft safety and maintenance is performed."
Pros: "not much"
Cons: "horrible food, limited involvement of the flight attendants with the passengers and their needs, mechanical and uninterested"
Cons: "Entertainment system was broken"
Pros: "Fed a ton"
Cons: "Old plane"
Pros: "Air India is the best airline ever"
Pros: "From JFK to Del, crew was really good and helping."
Cons: "Boarding: At T-3,there was proper announcement and everyone formed a queue. Touch screen for entertainment system did not work."
Pros: "See above"
Cons: "Terrible.simply terrible.buns,"
Cons: "1. The food trollies/carts were very dirty - may not have been cleaned in a long time. 2. I asked the crew a number of times to get me immigration form at the time of landing in India, they did not get me. They distributed on one side of the isle. One of the crew members said that we do not need it. When I landed at Mumbai airport, the first thing they asked was immigration form. The staff should be trained properly. 3. The TVs are outdated. They should be replaced with latest world class models. 4. While coming back from New Delhi, we were not served any food for 8 hours continuously. There were no snacks, sandwiches, peanuts or chips. I asked a crew member for peanuts and he said that they do not have."
Cons: "I arrived at the terminal and was told my ticket was voided by Kayak. When I contacted Kayak they told me it was Air India's fault. Air India then refused to provide any evidence of the voided ticket. End result? I paid over $750 for a flight and was never given a ticket. I was forced to dispute the charge and buy a $1200 ticket via Emirates. I will not be booking with Kayak or Air India ever again and want to warn others about doing the same. If things are running smoothly I'm sure you will have no complaints. However, if there is any situation where you require customer service, you're going to be in a tough spot."
Cons: "the entertainment did not work, bathroom were not clean,"
Pros: "Nothing. Food and comfort was average."
Cons: "My entertainment system didn't work. I told many crew members about it and after some 5 times they "reset" it. But it still didn't work. It's probably not their fault but I hate that they took like 8 HOURS to tell me that. Then I asked them if there is an empty seat with a working entertainment system. They again took hours and I had to ask so many different ppl so many times to change my seat. Finally, during the last hour of my flight, they changed my aisle seat to a middle seat. BUT THE ENTERTAINMENT SYSTEM STILL DIDNT WORK. Absolutely horrendous. I want a refund!"
Pros: "Good food service"
Cons: "Both ways coming and going they ran out of customs forms which was annoying The tv didn't work and the hostess said she would reset it but it didn't work for the whole flight The plane seems old in general and isn't the cleanest"
Pros: "Very, very attentive staff in business class. Could never get this kind of hospitality flying on a US airline! Great deal flying buisness class at this price. Flight reached early."
Cons: "Boarding process - extra security for the return flight to the US was a bit chaotic."
Pros: "Refurbish Economy seats, they are in bad shape"
Cons: "Smelly bathrooms. Dirty carpets in aisles."
Pros: "Courteous and friendly staff."
Cons: "Seats did not recline properly. Entertainment was not functioning properly. Cleanliness of aircraft esp the toilets was poor. Seat covers had a musty smell."
Pros: "I travelled business class but did not get the service I expected . To be more precise : 1. I would expect the crew to help me keep my luccases on the over head cabins . Crew should come forward to extend help rather passenger asking crew 2. I would expect some more items added to beverages . Passengers who take tea should be given the option to select green tea too 3. The business seats have bottle compartments for water bottle which should be continuously be filled up with new bottles once it empty All the above are minor improvements which when added can make the travel more happier"
Pros: "It's a direct flight from JFK to DEL. I slept 11 out of 15 hours. They were generous with booze. The whole thing went by relatively painlessly."
Cons: "The audio jack on my seat was broken (actually, it had been ripped out). I made do and watched a movie by turning on subtitles, but it wasn't ideal. The food was just so-so. It was Indian food but not prepared well. I'm Indian and a foodie so perhaps my standards are high, but tasty food is a dime a dozen in Delhi so please, get a new caterer. Also, nobody wants a white bread roll with their Indian meal (perhaps I am mistaken here). Instead, give us yogurt! Both of these are minor problems and I'd like to reiterate how important it is to me that the flight is direct, with no painful break in the middle to deplane and then wait 5-8 hours and then replane."
Pros: "Little to like"
Cons: "On a long haul when the staff is not doing a great job the plane starts to get dirty very quickly."