Daily cleaning, installation of cabin HEPA filters on flights from London to New York
KLM, Air France and Virgin Atlantic have all waived their change and cancellation fees on flights from London to New York. Confirm policies on booking site.
Delta does not allow booking a middle seat on flights from London to New York.
The average direct flight takes 8h 00m, covering a distance of 5567 km.
There are 1,012 (direct) flights between London and New York per week, averaging 144 per day.
In the past 3 days, the cheapest one-way tickets were found on SWISS (₹ 21,307) and Lufthansa (₹ 21,380), and the lowest round-trip tickets have been found on Multiple Airlines (₹ 29,918) and TAP AIR PORTUGAL (₹ 30,356).
Virgin Atlantic (13 times daily), KLM (12 times daily), Air France (12 times daily) are the most frequent flyers on this route.
From London to New York, Monday is the cheapest day to fly on average and Wednesday is the most expensive. Flying from New York back to London , the best deals are generally found on Monday, with Tuesday being the most expensive.
When flying out of London you will be using one of these airports: London Gatwick or London Heathrow. You will be landing at one of these airports: New York LaGuardia, Newark or New York John F Kennedy Intl.
Heathrow Airport does offer free WiFi throughout the terminals, accessible throughout the duration of your stay at the airport. The internet is also accessible via internet-connected terminals spread throughout the airport. If you need to catch up on work or want to keep in touch with people, this won’t be a problem.
You can take a taxi to Manhattan, but it will be considerably more expensive, and can often be much slower than public transportation depending on traffic. Taxis to JFK can cost around $55(£43), and taxis to Newark can cost around $50(£40), with prices increasing during peak hours.
Heathrow Airport has seven lounge areas in total, with varying price points and features. All lounges feature a selection of snacks and beverages and WiFi access, with access prices starting at around £25.
Neither Newark or JFK Airports have onsite hotels; however, both airports have several hotels, motels and other accommodation available in close proximity. Options range from budget to luxury, and most accommodation near the airport features a complimentary airport shuttle.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from London to New York.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to New York from London is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to New York with an airline and back to London with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to New York from London up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Great crew & good complimentary food"
Cons: "More seat pitch"
Cons: "Not having to go to a different, further away airport because I missed my connection. Not having my luggage go missing and not get delivered within 24 hours."
Cons: "You could have had my luggage arrive. Now I don’t know where it is"
Pros: "3 - 2 seat arrangement and lots of leg room. Excellent boarding."
Cons: "Bread of sandwich was dry."
Pros: "It was a lovely easy flight, always lovely flying star alliance."
Cons: "Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better"
Pros: "friendly and helpful crew"
Cons: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"
Cons: "Very hot on board"
Cons: "entertainment sound"
Cons: "Swiss precision"
Cons: "45mn late"
Cons: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."
Cons: "It was delayed"
Pros: "Not applicable"
Cons: "See above."
Pros: "Crew memebers were so kind at all times. Even thou’ it was a short flight they gave us a free snack and beverages AND a bonus chocolate!"
Cons: "Nothing it was all great! Even music was playing while we waited on the plane."
Pros: "People friendly"
Cons: "Food was poor, really poor, no options for the children Headphone socket in the seat"
Pros: "I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!"
Pros: "When checking in, I was upgraded to business without knowing it until I looked at my boarding passes. This was a good surprise of course."
Cons: "Bathroom not clean"
Pros: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Cons: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"
Cons: "Headphones are real cheap and hurt the ears...plus it has two pin socket where you can't use your regular headphones...please change this!"
Pros: "Great complimentary chocolate."
Cons: "You would think that after spending 1100 on a ticket that a passenger could chose their own seat within 24 hours of their flight. Nope. They wanted me to pay for my seat after already spending 1100. Then they said I was randomly selected for a TSA check in Zurich. Seriously. And there was no TSA agent in sight doing the check. It was a Swiss Airline Employee. Never had that happen even in the USA."
Cons: "1h45 departure delayed with no compensation."
Cons: "We had almost 8 hours delay"
Pros: "Food was great!! Flight was so much better than the United flight I took to get there. Plane was much more comfortable and cleaner."
Pros: "Over all I enjoyed flying with Swiss over the past 40 years. This was a first time my experience was not to my expectation."
Pros: "Staff was polite. Offering water once in a while was nice. Seat was comfortable."
Cons: "The promotional video for Swiss Air was way too long. Should have a way to bypass it. I understand being forced to watch the safety video but the promotional video is annoying."
Cons: "entertainment machine in my seat did not worked"
Pros: "I really enjoyed the flight overall. Made a long flight seem not so bad."
Pros: "What I liked is that they didn't really focus on the weight I had little more weight and they didn't really make an issue for me"
Cons: "Geneva airport is so busy on the weekend I had to stay in the line for 20 minutes it's a little annoying"
Cons: "smooth & efficient friendly crew"
Cons: "They checked at the gate all our hand luggages to make sure we didnt exceed the 8 kilo mark. This is very cheap and only suitable for the low cost airlines. I expect swiss air as a higher class flight to turn a blind eye on this matter"
Cons: "THERE'S SOO LITTLE LEG SPACE BETWEEN SEATS ON THE ECONOMY SECTION I IS VERY UNCOMFORTABLE, SPECIALLY FOR A TALL PERSON ON A LONG FLIGHT.......ADDING TO THE FACT THAT THE PERSON IN FRONT OF YOU MIGHT DECIDE TO BE SOOO COMFORTABLE,HE'D PULL HIS SEAT ALL THE WAY BACK WITHOUT ANY CONSIDERATION!!!..THAT PUTS THE SCREEN ONLY INCHES AWAY FROM YOUR FACE!!..BESIDES, THE CHECK-IN MACHINES AT THE ZURICH TERMINAL ARE A HARD TO UNDERSTAND..TRIED SEVERAL TIMES TO CHECK-IN WITHOUT SUCESS!!"
Pros: "fast boarding, great crew."
Cons: "when is SWISS going to change serving something else rather than this chocolate bread during morning flights?"
Pros: "Nothing distinguishes itself for better or worse than usual in coach."
Pros: "Very clean"
Pros: "Only the crew was good"
Cons: "Ridiculous entertainment system - was impossible to watch a movie."
Pros: "Friendly crew, decent-ish food"
Cons: "Def could have been more entertainment options, movie and TV selection felt thin relative to other carriers."
Pros: "Smooth flight, friendly crew, nice food."
Cons: "I found it uncomfortable to watch TV/movies when the seat in front of me was pushed back - the screen was too close."
Pros: "The staff was wonderful Pleasant, quick with requests , very professional"
Cons: "I get motion sickness and found it strange they no bags were in the magazine pocket. Had to ask for it and wait"
Cons: "I wasn't on it so I wouldn't know."
Pros: "Service, slot"
Cons: "Distance to gate"
Pros: "I was as comfortable as I could be"
Cons: "I was ill returning to New York , but I was blessed that no one was sitting next to me . The crew was as helpful as possible"
Pros: "Price and crew friendliness"
Pros: "great food staff /crew very nice"
Cons: "snacks more tv entertanment"
Pros: "Crew was super attentive and kind"
Cons: "Seat problem."
Pros: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Pros: "Amazing !"
Cons: "Nothing all good really"
Cons: "Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks"
Cons: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."
Pros: "Crew was generally nice and caring."
Cons: "Of course coach seat was not super comfortable. And speaker and screen at my seat did not work."
Pros: "Crew was nice"
Cons: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Pros: "Premium economy was perfect, smaller cabin with less people, great flight."
Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."
Pros: "Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general."
Cons: "Boarding can get crowded so don't be in a rush"
Cons: "My bag was damaged in transit"
Pros: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Cons: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."
Pros: "Service, pilot updates, and seating were all great!"
Pros: "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Cons: "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."
Pros: "Friendly staff, so much food/snacks were offered. Good movies available."
Cons: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Pros: "Service, meals, friendly and attentive FAs"
Pros: "The crew were friendly."
Cons: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."
Pros: "The cabin crew were excellent!"
Cons: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Pros: "Legroom, lovely staff and all round good flight"
Cons: "Older media entertainment screen with hard to use touch interface."
Cons: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."
Pros: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Cons: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
Pros: "Virgin atlantic is the best airline with Dreamliner"
Pros: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."
Pros: "Choice of movies was good, but told the flight over was better. I flew another airline. Had no issue checking one bag in for free, but I think that is standard on an international flight."
Cons: "Entertainment systems take up foot/bag space underneath the seats. Was not able to get more than one glass of wine, even though I missed the first beverage service, that is my fault though, but I don't recall it being an issue getting a drink between services. Entertainment systems had contrast issues and it seemed like a lot of people 8 - 10 had issues since they were using iPads instead of the built in monitors. A lot of wear showing on the entertainment systems remotes."
Pros: "Efficient service"
Cons: "Entertainment screens were of poor quality"
Cons: "My headphones and those of my neighbors did not work."
Pros: "The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom)."
Cons: "Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)"
Pros: "I liked everything, which is very uncharacteristic :)) At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on."
Pros: "1st class, what's not to like?"
Pros: "Food was great, plenty of it also"
Cons: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."
Pros: "Staff was friendly and welcoming."
Cons: "There was nothing not to like."
Pros: "Easy check in and boarding."
Cons: "Uncomfortable seats and poor food."
Pros: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Cons: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Cons: "cabin was nice but cold"
Pros: "Not much not to like about this experience except for cramped seating in coach."
Pros: "I liked the entertainment system, free adult beverages and boarding process"
Cons: "I don't like that they have you pay extra for picking seats that have no extras. No preboarding. No extra legroom."
Pros: "Service, food, etched all fine"
Cons: "Fees to assign seats in advance are very high. Sat on the Tarmac a while before takeoff and after landing."
Pros: "Food and beverage choices excellent"
Cons: "Cold draft at all times."
Pros: "The crew was very good with the passengers and attentive"
Cons: "The leg space is very tight, it was very hard to sit specially for longer flights it's not that comfortable"
Pros: "free wine, good food, and friendly cabin crew? what more could you want? oh, a good variety of entertainment. I watched two documentaries and "The Lobster" a great choice, never would have seen it otherwise."
Cons: "The seat cushions are really hard and not very comfortable to sit on for a long flight. If you could get a higher density foam that would be great. my bum was a bit sore/uncomfortable."
Cons: "45 minute delay on runway after landing was very very frustrating."
Pros: "Staff were friendly and flight was clean. Lots of movies to watch."
Cons: "The seats gets smaller each year. For a seven hour flight, the seats are very uncomfortable, no space to move. The flight with the hand held remote control TV had poor visual quality. It was hard to watch movies with dark background."
Pros: "Good was decent."
Cons: "This VS25 flight, whatever airplane it was felt old and the v poorly designed "seat back pocket" sat so low and protruded out so much that it pushed against your knees. V uncomfortable."
Cons: "The food I had food poisoning"
Pros: "Extremely uncomfortable seats in the Economy section and a very confusing remote control to maneuver the entertainment screen. The crew was excellent so it's not their fault. The food was passable but those white bread rolls got to go. My luggage didn't arrive so let's hope they bring it today."
Pros: "Flight D001 (Delta / Virgin, LHR to JFK) Staff were terrific. The food was the best I've had so far (and I fly a lot!) The choice of entertainment was varied and excellent. Flight was smooth and captain was very communicative."
Cons: "Chair kept snapping back to position from recline (33E). Man behind me kept banging on the screen behind my head Inspite of announcement not to do do from cabin crew. If they could catch ppl doing that and say something that would be great :-) (although I realize if course the this isn't their fault.)"
Pros: "Good service, comfortable seats and quick flight, great combination for a long trip."
Pros: "Delta service and comfort is always excellent."
Cons: "All is great just keep it up"
Pros: "Like the pleasantries from the Delta crew"
Cons: "More snacks :) !!!!"
Pros: "I flew standby (for the first time) to London and check in team in NYC was great."
Cons: "Now, the team in London, wasn’t so great. They were a bit rude!"
Cons: "KAYAK did not informed us we have to pay for our luggage!"
Pros: "Food was great. Movie selection was good."
Cons: "When we booked our flight, we were not informed by KAYAK that we have to pay for our luggage! I t was very unpleasant surprise both ways."
Pros: "Flight attendants were amazing"
Cons: "Crew was rude and made everything seem like a chore."
Pros: "Decent service"
Cons: "I booked with KLM (sky team) two separate return bookings on via SKY TEAM JFK > heathrow (delta) Heathrow > Amsterdam (klm) On the return leg, I couldn’t check my bag all the way through to JFK even though I stayed on SKY TEAM carriers. That should be possible, otherwise the value of staying in SKY TEAM isn’t as valuable to me."
Pros: "Smooth and easy."
Cons: "Not applicable"
Pros: "The variety of what you could listen to or watch. Liked the way the seats reclined. Plenty of leg room (I am short)."
Pros: "Premium boarding breakfast sandwich pretty good"
Cons: "My screen stopped working in the middle of an episode."
Pros: "Everything is perfect"
Pros: "Some "perk" for Diamond status on Delta to get to a shorter security line, but customs and immigration was... customs and immigration."
Cons: "No available SkyTeam lounge unless you had a business class ticket. As a Diamond flier, I can always access the SkyTeam lounges. Audio for boarding was a little unclear so there was some confusion at boarding. For reasons unknown, my bag was moved from one overhead bin to another. Very frustrating since I board early to avoid this confusion and hassle."
Pros: "the service in general very nice"
Pros: "There were alot of good movies to choose from, and the food wasn't bad."
Cons: "It's always very uncomfortable to sit on a plane for a long time, but that's nobody's fault"
Pros: "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."
Cons: "Much older plane. Not as comfortable as some other planes I've been on."
Pros: "The food was excellent, as well as the flight attendants."
Pros: "Crew, food was good, comfort"
Cons: "The boarding .. We had to climb the steps to get in .. But the crew apologised"
Cons: "There delay"
Pros: "Easy ride back home."
Cons: "Limited options for closed captions video. Any announcement was not mentioned in writing."
Pros: "The airline did not disappoint and the customer service were very professional"
Cons: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Pros: "the meal was OK and they served ice cream midway between SFO and JFK."
Cons: "Late departure. Long delay getting to the get because of congestion at Terminal 4."
Pros: "Enjoyed food and movies.Woul"
Cons: "Would like more comedy or romance movies. Becky"
Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."
Pros: "Extra leg room with Sky priority"
Cons: "We upgraded to Sky priority but we're not allowed to load with Sky priority. They made us wait for Zone 3. We also did not get the designated overhead space we paid for and had to put our bags under the seat in front of us. A bit disappointing to pay $240 extra and not get what we paid for."
Pros: "Comfort and boarding"
Cons: "Delay and food"
Cons: "The entry into the Atlanta airport after landing was somewhat chaotic. We were backed up circling before landing for ~ 1 hour and there seemed to be an unusually large number of folks trying to get through customs/security - noe Delta's fault but an unwelcome experience after being in the air for 8+ hours."
Pros: "On time. Funny pilot"
Pros: "Super friendly and attentive crew. Good food. Nice new seats. Great tv entertainment options!"
Pros: "Nothing about it was good. They made us Americans feel so unwanted."
Cons: "The staff was rude"
Cons: "Entertainment was working, watching movie when they said done didn't have do they were resetting system. They tried twice taking over an hour and it never came back on for anyone..... :("
Cons: "Headphones suck"
Cons: "Extreme delays"
Pros: "Excellent trip. Provided ample food snacks and drinks."
Pros: "Smooth. Fast."
Cons: "See above airport connection disaster...."
Pros: "We landed 50 min early!"
Cons: "The aircraft could have been cleaned more thoroughly before boarding."
Cons: "I reserved and paid for Delta comfort and ended up flying AeroMexico and Virgin Atlantic who could care less so I didn't sit comfortably, no wifi and for Virgin Atlantic I had to pay extra to get more legroom! NOT a satisfying experience."
Pros: "Comfortable seating in business class Arriving JFK early."
Pros: "All restroom floors were wet. I have seen this in others 767's too. Is this a 767 phenomenon"
Pros: "The stewards were professional, courteous, efficient, helpful, excellent at keeping the cabin clean, kind, and just overall wonderful."
Pros: "Overall service, food, entertainment was good. This was a Virgin Atlantic flight to New york with a connecting flight to LA."
Cons: "The time between the two connecting flights made it impossible to make the next flight. Between waiting for customs and my luggage by the time I made it to check my bag again it was time for the flight to leave. There just isn't enough time and it looked like everyone missed their connecting flights."
Pros: "On time"
Pros: "Plane got to NY."
Cons: "Plane got to NY an hour late due to a maintenance issue, and we missed a connection because of it. Delta staff very unhelpful regarding connections and rebooking... we got redirected to a wall of phones to call for help."
Pros: "Was good"
Cons: "Everything was excellent! I will be flying with them again!"
Pros: "Everything other than luggage situation"
Cons: "Luggage left in London and had to pay for baggage when Momondo said luggage was included"
Pros: "Quick, comfortable and easy"
Cons: "Boarding was a bit clunky"
Cons: "More varieties of whisky on board"
Pros: "Lufthansa hands down is the best airline I have ever flown!"
Cons: "Great Airlines, accommodating"
Cons: "I don't know"
Pros: "All great except my seat."
Cons: "Window seat was completely obstructed by wing!! Seat uncomfortable but sat on pillow provided which helped a lot."
Pros: "on time."
Cons: "a bit late"
Cons: "Online check-in did not work. When I checked in at the airport, I received only a middle seat."
Pros: "Not much"
Cons: "Almost everything"
Pros: "Made up most of the time. Latrobe leaving due to queue."
Cons: "That I did not know in advance there was a snack. Would have odered vegan as it was had nothing."
Cons: "At the gates they said that nobody could bring more than one piece of carry-on items Dash completely catching Everyone by surprise. They took a backpack from me, and it has now been lost."
Pros: "The counter staff in Heathrow was great"
Pros: "Everything was perfect ... pilots are so good and professional..!!)"
Pros: "Could not get skybridge to operate so that we could disembark. United airlines."
Pros: "Good attitude"
Pros: "everything - especially the way they treat their customers."
Pros: "Same as above."
Cons: "Same as above."
Pros: "It was ok"
Cons: "Two flights were both late Had to run to gate Luggage delayed"
Pros: "Fast and efficient boarding"
Pros: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"
Cons: "The plane lands a considerable distance from the airport, you walk across the tarmac in the rain to a bus, and then the bus ride is almost 15 minutes. I expect Lufthansa to have a better berth at Frankfurt."
Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"
Pros: "Comfortable, timely and pleasant overall."
Pros: "more than 2 hours spent in the plane which was the reason for waiting at the airport taxi and extra pay."
Pros: "Everything was good."
Cons: "everthing was good!"
Pros: "see above"
Cons: "see above"
Pros: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"
Cons: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."
Pros: "Priority boarding with small kids"
Cons: "In London I was required to ask fro this priority boarding with kids if not asked I would be queuing with small kids for 15 minutes.. (whilst In Frankfurt we have been invited to be boarded as first ones without asking for it.)"
Pros: "Coffee was excellent"
Pros: "terrible earphone, could listen only on one ear."
Pros: "very clean and nice cabin space"
Pros: "I loved how friendly the airline attendants were."
Cons: "I didn't like how in the Munich airport I couldn't find a place to plug my phone in. they should make those more accessible"
Pros: "Your services and email updates were some of the best in the business."
Cons: "Your website is the least friendly we have EVER encountered."
Pros: "Staff/stewards were very upbeat and pleasant, professional and were perfect at looking after very tired customers (at least for me)."
Pros: "Staff attentive. Came by very frequently."
Pros: "more comedies movies and more up to date soccer"
Pros: "I'v said it all above. Liked everthng"
Pros: "The flight attendants were good - they run a tight ship, both from a safety perspective and looking out for the passengers. That said, they should have allowed me to move to any open seat, except first class, to accommodate any passenger with broken equipment at the seat they selected."
Cons: "This old plane had broken seats with broken entertainment equipment. After changing seats twice, my ultimate seat still had a loud buzz in the sound system. The flight attendants should be allowed to seat an inconvenienced passenger in any open seat in the event of broken equipment. Space in the seats was ridiculously tight for a 7 hr international flight."
Cons: "Lufthansa is not handing out any bottles. Water is served in small plastic glasses and does not come by often enough. I got off the plane dehydrated."
Pros: "Traveled with my dog. They had empty row so United moved us there so dog can be comfortable under the middle seat. Staff was very nice and offered water and ice for the dog."
Pros: "honestly? nothing."
Cons: "3 hours late. it was operated by united airlines, it was the first and last time that I flew them, worst of the worst!"
Cons: "Pilot did not yet to avoid turbulences, which were pretty bad. They also lost my luggage which arrived after three days."
Cons: "Comfort mostly"
Pros: "Why the 3 hours delay?"
Cons: "Be on time"
Pros: "Nice flight attendants,"
Cons: "They lost our bags, twice! We had 4 pieces of luggage that were checked together. They flew out of the same airport we did. They lost 3 out of the 4 bags, but assured me all 3 were on the very next flight. The next flight came in but only 2 more had been put on that flight. Still waiting on 4th..."
Pros: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Cons: "Poor selection of films on the entertainment system."
Pros: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"
Pros: "Clean aircraft, polite crew."
Cons: "1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 ... but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food"
Pros: "It was a high quality service hands down."
Cons: "The available entertainment choices were a little limited."
Pros: "Almost every thing was very good"
Cons: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."
Pros: "Nothing so far"
Cons: "Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm"
Pros: "On time"
Cons: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Pros: "Friendly staff, on time flight. Nice refreshments"
Cons: "the entertainment was broken, they didn't offer WIFI. the crew was very rude and crabby."
Cons: "it was canceled and i still waiting for refund so i did get ticket on vayama how i get email from kayak"
Pros: "It was a very safe trip"
Cons: "Small space in Economy class"
Pros: "I watched three good movies during the flight to London. I enjoyed them."
Cons: "Nothing particular."
Cons: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."
Pros: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Cons: "See previous comments"
Pros: "I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific."
Cons: "The food quantity was skimpy considering the duration of the flight."
Cons: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."
Pros: "The crew was extremely professional. Smiling and confident in their jobs. (The complimentary wine didn’t hurt either!)"
Cons: "Flight was late"
Pros: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."
Pros: "When you travel with an infant it's already a difficult trip but it's really fraustrating when you find out that they didn't assign you to the seats with the baby bassanet, and when I went to the counter to fix the problem instead they change our window seats to an isle seats without even asking or notifying us with the changes, and they when I asked how come you don't automatically assign infant reservations to infant seats their excuse was what if there were more infants than available infant seats and they already gave out those seats with extended leg space to others who already had paid for it, and surprisingly there were multiple of infants on board none of them in those seats but rather the other passengers who paid for it, so basically they got paid extra and you will only suffer for almost 10 hrs so they can make extra profit. NEVER AGAIN AUSTRIAN AIRLINES!!!"
Cons: "Entertainment on board was useful"
Cons: "Too many customers use more than their fair share of the overhead space. A lot of passengers placed their luggage and their personal item above. This left those of use who use only our fair alottment searching for a place for what we fairly should be allowed to use."
Pros: "The flight attendants were very friendly and spoke English well. Loved the food and the service"
Pros: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."
Pros: "It was the best flight I've had and the best Pilot. Thank you, Corina Pauta"
Pros: "The flight was good, the food was good, the crew was excellent"
Cons: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"
Pros: "The service on board was fantastic. The flight was very smooth."
Cons: "We were stuck on the ground at London for what seems like ages."
Cons: "It was advertised as Austrian Airlines but when the details came through afterwards only then did it state that it was a United Airlines flight. So, I can't rate this flight because it had nothing to do with Austrian Airlines. You need to update your site so that it clearly states "Operated by..." when people are booking."
Pros: "the crew"
Cons: "There was no space. Even though I wore compression socks and got up to walk frequently, my legs were bruised as I could not stretch out for any extended time. The seats are cramped and you are in one position. The flight was almost 9 hours and it was too much for me."
Cons: "My row was bypassed a couple of times for food/beverage service even though we were wide awake and looking expectantly at the flight attendant. Sometimes she asked me if I wanted a drink or something and as I was answering she looked away and moved on. I couldn't believe it. Then after pressing the service button and waiting a long time for her to return, she acted like it was a huge inconvenience."
Pros: "Not at all a comfortable experience, but I suppose it served its purpose."
Cons: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."
Pros: "Reasonably on time. Food and service were passable."
Cons: "Very old plane, the entertainment system was awful. Wifi did not work at all."
Pros: "The crew were nice."
Cons: "Food & extremely old plane with no electrical outlets no Wi-Fi and the entertainment system was rubbish . The food was terrible. One passenger mentioned that the bathroom was in terrible shape. I actually tidied up the bathroom before I left cause my bathroom was also in terrible shape or getting there. This plane needs to be retired it is so old! United Airlines should be embarrassed! I can't believe this plane is still in circulation at least the inside of it! How about updating it to modern times?"
Pros: "Served a lot of food. Most personnel friendly and helpful. Enjoyed entertainment selections. Plus this flight was $300 cheaper than the others. Convenient times and choice of airports."
Pros: "I liked the service and the polite staff. Timelyness also we liked.I will use united again."
Pros: "The flight was quick, food good, crew friendly. we landet earlier than expected."
Cons: "This was an older plane and even I paid for economy plus, there was no outlet, no on ddemand movies and the seat was not as comfortable as in a newer plane. Very little space in the overhead departments, even for carry on luggage."
Pros: "Everything was fine — but every bit of this flight was managed by United — the aircraft, the crew, the check-in desk — never encountered anything related to Austrian Air the whole time."
Pros: "We liked that the boarding process seemed to have been streamlined and organized from other flights (this was a UNITED flight which we flew through Austrian Airlines). It was efficiently done. We thought the selection of movies to watch were terrific. So glad to have caught up on several I had wanted to see. Considering we had a 3 hour delay, I got to catch up on ALL the movies I wanted to watch!"
Cons: "The plane was delayed just over 3 hours by a mechanical problem with the radar. We taxied to a remote gate while they tried to fix it. Original estimates were an hour, but it ended up being 3 hours. We stayed onboard which was probably best in this case - but having been trapped by United on a flight many years ago from 4 pm until midnight with 3 small children and then told to come back at 7 am the next day - I am very wary of the airline now and actually drive from Washington to Chicago as we could have done that in the time they trapped us! This flight was practically empty however, so unlike many transatlantic flights, we could spread out and were more comfortable than usual. So that was lucky for United otherwise my scores might have been a LOT worse! Also, we hadn't eaten, figuring that we would eat dinner on the flight. So after 3 hours we were a bit peckish! The crew came around with a cookie and water. Really think that might have been a little more especially considering the flight had so few passengers. So we arrived back in DC just about 10 pm and, after clearing customs and getting bags, were home to Arlington about midnight - 5 am our time! Given the conditions and circumstances, the crew did a good job. I would like to think that Austrian Airlines would have some input with United. The outbound daytime flight from Washington to London had been simply terrific with a wonderful crew - new to the route I think. They gave as pointers as to what we were seeing out the window, which we always appreciate. Just as my daughter wondered what we were seeing out the window, the captain would tell us. So in short, the outbound flight was in a different league to the return flight. But that's down to United and not Austrian Airlines. And these things happen and I'm glad we didn't have to change planes or make other plans."
Pros: "Flight wasn't overcrowded Attendants were very nice Entertainment system was very good (new screens with easy interface, broad selection of movies and TV shows)"
Cons: "Food and beverages could have been a bit more frequent. One lunch and a small sandwich over a 9 hour flight, I felt hungry at some point"
Pros: "Getting off the plane! Never to return!!"
Cons: "Not enough leg room for an over seas flight. Cramped and uncomfortable . Had to literally climb over the seat to get out of a seated position."
Cons: "I am charged twice/ one from united and another from Austrian airlines and at this point trying to resolve that. Very disappointing at best. The seat upgrade for $139 was a rip off."
Cons: "My flight had been rescheduled without my knowledge. Therefore, I had to rush to the gate to make the flight."
Pros: "Nothing was overly terrible. The chicken was pretty good. Mostly on time departure and arrival. And smooth boarding / exiting process."
Cons: "Food - pasta was awful, snack was tiny, 9h 30m flight. Should probably have more than a half a sandwich snack. Space - tiny. I am 6' and 190lbs, knees were basically wedged against the seat in front of me. My girlfriend is 5'9" and she was even complaining about space. Entertainment - really limited movie selection."
Airlines flying from London to New York have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from London to New York
Masks required on board, masks provided on flights from London to New York
Social distancing seating
Middle seats unavailable to book on flights from London to New York
Testing for antibodies, testing for symptoms for flights from London to New York
Waiving of change fees. Search flexible flights from London to New York