Excellent experience. Flight landed before time. Crew was very efficient, good food, in fact yummy food. Perfect experience. I wish they add something on the entertainment side also, which they are lacking right now. Hopefully soon they will add
This was my first flight on Akasa Air. Overall experience was average. But the landing / touchdown was one of the worst that I have seen. Very hard and rough, it was scary.
The flight was 90 minutes late, but other than that no issues whatsoever. Boarding was quick and the flight crew were well-trained.
Really liked attitude of staff, particularly at the time of Check-In, though they were slow. and punctuality of the flight, In tie take-off and in-time landing.
Nice place and crew. Everything from checking bags all the way to arrival was excellent
AWFUL AWFUL AWFUL SEATS. I was on row 6 and they had put exit row seats (where the handrests don't move). I am 5 ft 2 and had NO space in front of me - the seat in front of me was touching my knees. Was the most claustrophobic 3 hours of my life. It was like being in a cage. I won't be traveling in Akasa ever again unless there's a must-go situation and no other options are available.
Considering their new step to aviation world , it didnt seemed like they doesn't know how to serve the guest on board and in ground . Super prompt services is really appreciating and on time rather before time arrival is something to applaud.
Overall experience has been festinating. your on ground staff at the check in counters are very special and they make a big difference on my opinion and hence rated them 10 out of 10. Well groomed, speak politely, guide well and give appropriate suggestions. During boarding also it is well planned and well managed. Overall a good job. just an issue with your Mobile app. while check - in from mobile app it dosent take the Auto assigned seats and then when done from a Laptop it takes place. This has to sorted out. I have faced this issue for the 7th time in last 40 days while travelling with Akasa Air.
My choice of food was not availabe for purchase, even veg cup noodle was not available and I had to settle for chicken. The Kombucha was great though The landing was very bumpy. Would not prefer to fly again
Friendly staff but otherwise a typical no frills airline. The sets are extremely cramped
Flight delayed for one hour last minute change the gate this is something new? Wak all over the airport bit fast bording to flight smd miss my meeting in kuaa lumpur is the year end meeting no internet in flught which is not good Anyway overall is good thanks to the crew on duty Un able to check in on line and choose the seat thatbi wanted and in flight meal too unable to purchase rrally sad Should get priority seat in next booking
Flight was delayed from 8pm to near midnight. They made us board then sit in the cabin and wait for even longer for take-off. No compensation whatsoever - not even in a free drink or meal
We recently flew with AirAsia and encountered several issues. Our flight was delayed by over an hour, and both boarding and takeoff were postponed without any prior notification. Although we eventually realized there was a delay on our own, the crew did inform us afterward. To make up for lost time, the pilot took off at high speed, resulting in some turbulent moments that were quite scary. Despite these challenges, the cabin crew did an excellent job managing the situation and easing the inconvenience. Overall, while the delays and turbulence made for a stressful experience, I appreciated the crew’s efforts to keep us as comfortable as possible.
My flight boarding was interrupted as gate staff said I needed visa in advance for Vietnam....
The flight delay... but bus from the airport be on time
They didn't have a single blanket for hire for a long haul overnight flight. This wasn't good enough even for a budget airline
By the time the “sell “ cart came around to row 17 they were out of several items. This happened both leaving and arriving in Kuala Lumpur. Poor planning.
Crews could have been more friendly and helpful . One specific crew was a bit rude to some passengers
The crew is good, but the flight delayed and there is two passengers keep talking during the flight
Paid for the seat 17D. I found that that seat has no lean back facilities
Flight was short but turbulent giving uneasy feeling :( ; although views were mesmerising ;)
Flight boarding experience with journey was smooth; can describe it as a less to minimal turbulent flight!
I paid 675£ for LHR-BOM-BKK (return flight). They charged so much money but provide very less food/drinks as compared to another airlines. Never ever fly with Indigo.
Just fly from point a to b. rest holds zero stars. And with zero competition, what do you expcect
Flight was delayed 110 mins.. Crew on Ground or in Air had no regrets.. No apologies... Very poor boarding process... Awful food and beverage choice.
Staff needs to be trained in managing customers better. Indigo appears to be a low cost airlines in all aspects.
Wife and I were seated in separate seats across the aisle
Liked the XL seat, but didn't like the check-in process at the Delhi Airport gate 5B. Though I had paid for the priority boarding, there was mad rush at the gate and allowed whoever with might pushed in. Then at the gate we were picked up for compulsory checkin the hand baggage as the flight was full. There were any with more than 2 bags and massive cabin baggage. But they didn't dare to stop them.. Overall a very badly managed check-in process.
Check in is a mess. Be ready for a traumatic experience from the unsupportive and rude check in staffs and duty managers at Calicut airport. It’s a chaos and the lines are mostly first in last out, as they don’t care of the passenger well being or the waiting time. They are just concerned of checking in before the boarding call. Personal experience is of standing 2 hours straight just for check in. Flight is ok, food preordered are all the instant ones with hot water mix, which tastes pathetic. Overall, will never take another indigo flight to fly out of india.
Standard Air India quality service. Nothing out of the ordinary. Exactly what anyone wants : efficient, polite, and gracious service; a comfortable seat; and on-time service
Flight was delayed almost 4 hours departing Goa. Even on arrival, there were busses to carry passengers to the terminal which were very delayed. All in all, an unpleasant experience.
The flight was cancelled and no support was offered and the rescheduled flight had several delays!! Terrible experience!
The crew was polite. The snacks were served cold and were tasteless.
Absolutely ignorant Air India personnel at the Air India counters in Cochin Airport.
Air India Express operates as a separate airline, so it says. Air India Express is a subsidiary of Air India and is part of the Tata Group, which acquired a 100% stake in the airline. (https://www.tata.com/business/air-india-express). Yet Air India express is not a member of Star Alliance, so Star Alliance gold members do not receive the benefits they would had they traveled on a mainline Air India flight. Even though it's a subsidiary of Air India, which is a Star Alliance airline. Very frustrating.
When landing in Hyderabad, the pilot made a hard landing. Everyone in the plane were shocked. The captain landed the plane hard and felt as if we were going to be thrown out from our seats. It was surprising the captain didn't apologize or make an announcement about. Again a surprise no crew acknowledge this. This was an odd experience!
I appreciated a meal on the shorter flight. It was slightly delayed with no announcement but I was able to determine what was happening.
I don't think there were entertainment options (short flight) - which is why I gave the 'ok' sign. Didn't make a diff in my flight experience either way, however
Really old air craft, broken seats and tray tables. Entertainment screens don’t work. Charging ports didn’t work.
Too bad. Got too much trouble with security screening at New Delhi
We had a pleasant journey in Air India. Commentable service was provided by the Cabin crew.
Poor flight and poor service on Air India service back to US
In my row, nobody's entertainment screen worked - my audio didn't work, my husband's touchscreen didn't work, and the third seat guy's screen was blank! the remote control didn't work on anyone's - which meant we couldn't press the call sign for the steward, we couldn't turn on or off the lights overhead, and we couldn't turn the volume up or down. If entertainment is not your big criteria, maybe going to the toilet/loo is? For a full flight, there were only a handful of toilets to begin with. and then one broke - didn't flush, and the others had a waiting line over over 40 mins. God bless your bladder!! Suggest you wear an adult diper. The hot food was good, honestly, but just get rid of the cold bread! who would eat a cold piece of bread roll/dinner roll. Just don't give it! The crew though were great, I really felt for them, managing a chaotic environment with a shitty plane, God bless them. Overall, never flying this airline. But I wish Tata does something and brings their new planes, because I would love to be a proud Air India traveling Indian. No other flight just gets me from Chicago directly to India!
Our flight was cancelled due to technical issues. Air India staff caused each one of us to go through nightmare before finally placing us in a hotel by 2 am. I was asked to share a single room with a stranger. I insisted that I cannot share the room as I needed privacy due to my vulnerable medical situation (Heart issues, High blood pressure, High Cholesterol and Type 2 diabetics). Even after explaining my medical situation and the need for privacy, Air India instructed the hotel to charge me Rs 4000 for the room and I was forced to pay the amount at 2 am (roughly $49). Air India should refund the amount I paid for my hotel room, at the minimum. Air India didn't have any Standard Operating Procedure to do what/how/when/by whom under this situation. Mom with babies, Elderly people and people with medical condition like me were forced to wander from here to there and talk to each person right from 10pm all the way till 2am. The Air India staff didn't have PA system to give a consistent announcement, instead they were murmuring on a one-o-one basis with more than 200 passengers. It was a sight of utter mismanagement and lack of commonsense. I will not ever, I MEAN EVER TRAVEL an Air India flight even if it is free, and will not recommend Air India to anyone I care.
